Investigating Hospitality Staff Personality Type and Its Influence Towards Employee Engagement (A Study Using Big Five Model Approach)
Natasya Bianca Page 72 of 126 REFERENCES
Arikunto. (2006). Prosedur Penelitian Suatu Pendekatan Praktek. Jakarta: PT. Rineka Cipta.
Barrick, M. R., & Mount, M. K. (1991). The Big Five Personality and Job Performance: A Meta-Analysis.pdf. PERSONNEL PSYCHOLOGY, 44.
https://doi.org/https://doi.org/10.1111/j.1744-6570.1991.tb00688.x
Bottleneck, I. A. (2016). Top Characteristics To Look For When Hiring Restaurant Employees. Retrieved June 18, 2019, from
https://www.bottleneckmgmt.com/blog/top-characteristics-hiring-restaurant- employees/
Bryant, C. (2015). The importance of the back-office in a sales organisations.
Retrieved June 18, 2019, from
https://www.temptingventures.com/blog/2017/05/the-importance-of-the-back- office-in-sales-organisations
Chari, V. (2017). The 10 characteristics of a successful PR professional. Retrieved June 18, 2019, from https://www.agilitypr.com/pr-news/public-relations/10- characteristics-successful-pr-professional/
Cooper, D., & Schindler, P. (2014). Business Research Model (12th ed.). New York:
McGraw-Hill.
Erikson, E. H. (1950). Childhood and Society. New York: Norton.
Farnen, K. (n.d.). Hotel Housekeeping Qualifications. Retrieved June 18, 2019, from https://work.chron.com/hotel-housekeeping-qualifications-13154.html
Goel, A., & Yang, N. (2017). Mediator analysis of passion for work in Indian millennials: relationship between protean career attitude and proactive work behavior. Career Development International, 22(1), 1–6.
https://doi.org/10.1108/EL-01-2014-0022
Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). Business-Unit-Level
Relationship Between Employee Satisfaction , Employee Engagement , and Business Outcomes : A Meta-Analysis, 87(2), 268–279.
https://doi.org/10.1037//0021-9010.87.2.268
Jung, C. (1981). The Collected Works of C. G. Jung, Vol. 17: The Development of Personality.
Investigating Hospitality Staff Personality Type and Its Influence Towards Employee Engagement (A Study Using Big Five Model Approach)
Natasya Bianca Page 73 of 126 Karatepe, O. M., Keshavarz, S., & Nejati, S. (2010). Do core self-evaluations mediate
the effect of coworker support on work engagement? A study of hotel employees in Iran. Journal of Hospitality and Tourism Management, 17(1), 62–71.
https://doi.org/10.1375/jhtm.17.1.62
Karl, K., & Joy Peluchette. (2006). How Does Workplace Fun Impact Employee Perceptions of Customer Service Quality ?, 13(2), 2–13.
Kettering University. (2016). Top Personality Traits of Engineers. Retrieved June 18, 2019, from https://online.kettering.edu/news/2016/10/06/top-personality-traits- engineers
Langelaan, S., Bakker, A. B., van Doornen, L. J. P., & Schaufeli, W. B. (2006).
Burnout and work engagement: Do individual differences make a difference?
Personality and Individual Differences, 40(3), 521–532.
https://doi.org/10.1016/j.paid.2005.07.009
Natalia, J., & Rosiana, E. (2017). ANALISA PENGARUH EMPLOYEE ENGAGEMENT TERHADAP KINERJA KARYAWAN DAN TURNOVER INTENTION DI HOTEL D’SEASON SURABAYA. Retrieved from https://media.neliti.com/media/publications/85759-ID-analisa-pengaruh- employee-engagement-ter.pdf
Rohm, R. A. (2013). A Powerful Way to Understand People Using the DISC
Concept. DiscoveryReport.Com, 1–8. Retrieved from www.discoveryreport.com Rothmann, S., & Coetzer, E. P. (2003). THE BIG FIVE PERSONALITY
DIMENSIONS AND JOB PERFORMANCE, 29(1), 68–74.
https://doi.org/10.4102/sajip.v29i1.88
Saggino, A., Cooper, C., & Kline, P. (2001). A confirmatory factor analysis of the Myers-Briggs Type Indicator. Personality and Individual Differences, 30(1), 3–
9. https://doi.org/10.1016/S0191-8869(00)00004-0
Shyan, J., Yen, C., Chi, T., Hsing, C., & Chian, D. (2016). International Journal of Hospitality Management Exploring the relationship between proactive
personality , work environment and employee creativity among tourism and hospitality employees. International Journal of Hospitality Management, 54, 25–
34. https://doi.org/10.1016/j.ijhm.2016.01.004
Silva, P. (2006). Effects of disposition on hospitality employee job Contemporary, satisfaction and commitment. Hospitality Management, 18(4), 317–328.
Investigating Hospitality Staff Personality Type and Its Influence Towards Employee Engagement (A Study Using Big Five Model Approach)
Natasya Bianca Page 74 of 126 Soane, E., Truss, C., Alfes, K., Shantz, A., Rees, C., & Gatenby, M. (2012).
Development and application of a new measure of employee engagement: The isa engagement scale. Human Resource Development International, 15(5), 529–
547. https://doi.org/10.1080/13678868.2012.726542
Teng, C. (2008). The effects of personality traits and attitudes on student uptake in hospitality employment, 27, 76–86. https://doi.org/10.1016/j.ijhm.2007.07.007 Toegel, G., & Barsoux, J. (2012). How to become a better leader. MIT Sloan
Management Review, 53(3), 51–60.
Truss, C., Alfes, K., Delbridge, R., Shantz, A., & Soane, E. (2013). What is engagement? Employee Engagement in Theory and Practice, 15–35.
https://doi.org/10.4324/9780203076965
Tsaur, S., Hsu, F., & Lin, H. (2019). International Journal of Hospitality Management Workplace fun and work engagement in tourism and hospitality : The role of psychological capital. International Journal of Hospitality Management, 81(May 2018), 131–140. https://doi.org/10.1016/j.ijhm.2019.03.016
UK, E. (2018). The factors that shape our personality. Retrieved from
https://www.ukessays.com/essays/psychology/the-factors-that-shape-our- personality-psychology-essay.php
Watson, J. B. (1913). Psychology as the Behaviorist Views It. Classics in the History of Psychology, (20).
Zhang, Y., Guo, Y., Newman, A., Dai, Y. De, Zhuang, W. L., Huan, T. C., … Rühe, J. (2019). Relations among teachers’ self-efficacy beliefs, engagement, and work satisfaction: a social cognitive view. Tourism Management, 21(August 2018), 190–200. https://doi.org/10.1016/j.tourman.2018.07.014