List of contributors
Sander M. Allegro , M.Sc., BHA (The Netherlands, 1968) com- bines his directorship of innovation at Hotelschool The Hague, international University of Hospitality Management with his privately held consultancy firm Allegro INN ovations.
Sander is an accomplished consultant and trainer to the hos- pitality industry and is experienced in strategic management, workshop facilitation, and the field of organizational learn- ing and development. Sander is visiting professor at vari- ous hospitality colleges and is a columnist to two hospitality publications.
Dr. Levent Altinay is a Reader in Strategic Management at the Oxford Brookes University Business School. His research inter- ests include internationalization, international franchising, intrapreneurship, and ethnic minority entrepreneurship. He is currently leading a research project investigating the interac- tion between culture and entrepreneurship. Dr. Altinay is the co-author of the book Planning Research in Hospitality and Tourism.
Dr. Marvin J. Cetron is founder and president of Forecasting International. Over a career that spans more than 40 years, Dr. Cetron has consulted for more than 350 of the Fortune 500 corporations, 200 academic and professional organizations, and 100 agencies of the US and foreign governments. He has been an advisor to the White House in every administration from the time of President John F. Kennedy to that of Bill Clinton. Dr. Cetron’s long-standing corporate clients include many multinational hotel companies. His published more than a dozen of books. His Encounters with the Future sold more than 140,000 copies and was translated into nine languages.
Dr. Prakash K. Chathoth is an Assistant Professor in the School of Hotel and Tourism Management at the Hong Kong Polytechnic University. His research area includes strategic management, applied corporate finance and service manage- ment. Prakash received his Ph.D. in 2002 from Virginia Tech, Virginia, USA.
Daniel J. Connolly , Ph.D. is an Associate Professor of informa- tion technology and electronic commerce at the University of Denver’s Daniels College of Business with a dual appointment in the School of Hotel, Restaurant, and Tourism Management and the Department of Information Technology and Electronic Commerce.
Dr. Jorge Costa is President of the Institute for Tourism Planning and Development, is also Professor of Strategic Management, Founding Director of the Centre for Trends Research in Hospitality & Tourism (CETS-HT) and Post Graduate and Research Director at Fernando Pessoa University, Porto, Portugal. He continues to be actively involved in applied research and management consultancy as a Founding Partner of Future Trends Ltd.
Owen Davies is a forecaster and freelance writer. He has written six books with Dr. Cetron and five books on his own.
His independent works include The User’s Guide to NEXIS (St. Martin’s Press), a manual for users of this complex online database system, and The OMNI On-Line Database Directory (Macmillan), which was a main or alternate selection of seven book clubs, including the Book-of-the-Month Club. A former senior editor at OMNI Magazine, he has written articles for periodicals ranging from Medical World News and Managing Automation to Forbes, Self, and Newsweek International.
Rob de Graaf is innovation facilitator, entrepreneur, and assist- ant professor the University of Groningen, The Netherlands, at the department of Economics and Business. He is also a free- lance teacher at the Hotelschool The Hague, The Netherlands.
He holds a Ph.D. in Technology Management and an M.Sc. in Industrial Engineering, both from Eindhoven University of Technology, The Netherlands. In his work, Rob focuses on col- laborative innovation processes, ranging from developing strat- egies, managing innovation projects, to successful introduction of new products and services. He also runs the Innovation Leadership management development programme, which he co-developed.
Dr. Frederick J. DeMicco is Professor and ARAMARK Chair of Hotel & Restaurant Management at the University of Delaware and Conti Professor of Hotel and Restaurant Management at Pennsylvania State University. Dr. DeMicco is author or co-author of more than 75 publications in the area of hospital- ity. He is ranked 12th among the 119 most cited international hospitality faculty members.
Tevfik Demirciftci completed his undergraduate stud- ies at Bilkent University, Turkey and his graduate studies at University of Delaware specializing in hospitality information management. His area of interest is hotel revenue management.
Dr. Nicolas S. Graf is an Assistant Professor of Hospitality Finance and Strategy at the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston.
Dr. Graf received his Ph.D. from Virginia Tech and his MBA from the Ecole hoteliere de Lausanne. His research interests include hotel and restaurant valuation and financing.
Dr. Robert J. Harrington is the 21st Century Endowed Chair in Hospitality at the University of Arkansas, USA. He holds a Ph.D. in Strategic Management and MBA from Washington State University; BBA from Boise State University; and is a Certified Executive Chef by the American Culinary Federation.
He has more than 18 years of industry experience and his pri- mary research interests include strategic management and innovation, culinary tourism, and food and wine.
Mr. Wei He is a lecturer, research assistant, and doctoral stu- dent at Florida International University, School of Hospitality &
Tourism Management and Chapman School of Business Administration. He received his first master degree in Hospitality Management from Leeds Metropolitan University, UK, and the second master degree in Information Systems from University of Leeds, UK. Prior to entering the Ph.D. pro- gramme, Mr. He had ever worked for several international hotels chains. He currently engages in research on numerous topics in relation to strategic management in service organiza- tions, international hospitality business, and global knowledge management and diffusion for service firms.
Professor Peter Jones, Ph.D. is ITCA Chair of Production and Operations Management in the School of Management at the University of Surrey. He has written, co-authored, and edited numerous books and chapters on the subject of hospitality
management, as well as present keynotes and research papers at conferences throughout the world. In 1992 he was the founding President of EuroCHRIE and in 2007/2008 served as International CHRIE President.
Russell Kett is Managing Director of the London office of HVS. Russell has some 30 years ’ specialist hotel consultancy, investment and real estate experience and generally focuses on the provision of valuation, feasibility, shared ownership, prop- erty, brokerage, investment, asset management, strategy and related consultancy services. He is a frequent speaker on the international hotel industry and lectures regularly at leading international hotel schools.
Francis A. Kwansa , Ph.D. is an Associate Professor of finan- cial management at the University of Delaware and Director of Graduate Studies in the HRIM Department. He was previ- ously on the faculty at Virginia Tech and Cornell University.
Currently Associate Editor of the Journal of Hospitality Financial Management and former Associate Editor of the Journal of Foodservice Business Research, and serves on edi- torial boards of five academic journals. He is a member of the Financial Management Committee of the American Hotel and Lodging Association.
Melih Madanoglu , Ph.D., CHE is an Assistant Professor in the Division of Resort and Hospitality Management at Florida Gulf Coast University in Fort Myers, Florida and is the Co-Editor of Resort Industry Review. Dr. Madanoglu earned his doctoral degree from Virginia Tech University. Dr. Madanoglu’s areas of expertise include: firm risk analysis, capital budgeting, and value-based management in corporations.
Cynthia R. Mayo is an Associate Professor and Director of the Hospitality and Tourism Management Program, College of Business, Delaware State University. She received her Ph.D.
degree from Virginia Polytechnic Institute and State University and MBA degrees from Hampton University and Delaware State University. She has served as Director of the Hospitality Program at Virginia State University. She has also served as co-editor of the Hosteur web-based magazine and The Consor- tium Journal of Hospitality and Tourism Management. She has co-authored several books related to Hospitality and Tourism Management and Leadership development for Youth.
Kevin S. Murphy is an Assistant Professor of Hospitality Management, specializing in the area of strategy, human resources, and food service. He holds an A.S. degree in Accounting from Bentley College, MA, a Bachelors of Science, Masters of Science, and a Ph.D. in Hospitality Tourism Management from Virginia Polytechnic Institute and State University. Professor Murphy began teaching at the Rosen College in the fall of 2003. Prior to coming to UCF he also served on the faculty of James Madison University and Virginia Tech’s Hospitality and Tourism Management departments, teaching primarily in the area of foodservice management.
Professor Murphy worked in foodservice and hotel indus- try for over 20 years and has owned or managed a variety of hospitality establishments including hotels, restaurants, and catering operations. He presently holds the following indus- try certifications: Certified Executive Chef (C.E.C.) from the American Culinary Federation, Certified Food Safety Manager, and a Certified HACCP Manager from NSF International.
Dr. Fevzi Okumus is currently the interim chair of the Hospitality Services Department at the Rosen College of Hospitality Management, UCF. He completed his Masters degree in International Hotel Management in 1995 and his Ph.D. in Strategic Hotel Management in 2000 at Oxford Brookes University, UK. He has over 90 publications and presenta- tions. He has published in leading journals, including Annals of Tourism Research, International Journal of Contemporary Hospitality Management, Service Industries Journal, Tourism Management, Management Decision, International Journal of Hospitality Management, and Journal of Hospitality and Tourism Research. His publications have been cited over 110 times by other academics and industry practitioners in numerous academic and industry publications. He is the edi- tor of the International Journal of Contemporary Hospitality Management, which is rated as one of the tier one academic journals in the hospitality management field. He also serves on the editorial board of six journals including Annals of Tourism Research. He is the founder editor of an academic journal (Seyahat ve Otel Isletmeciligi Dergisi), which is published in Turkish. His research areas include strategy implementation, change management, competitive advantage, learning organi- zations, knowledge management, crisis management, cross- cultural management, and destination marketing. His teaching areas include leadership development, strategic management, strategic human resources management, strategic marketing, and international hospitality management.
John W. O’Neill , MAI, CHE, Ph.D., is an Associate Professor in lodging strategy and real estate at The Pennsylvania State University in University Park, Pennsylvania. Previously, Dr. O’Neill was Senior Associate in the Hospitality Industry Consulting Group at the international accounting and consult- ing firm of Coopers & Lybrand in New York, and prior to that, was Director of Market Planning for Holiday Inn at its Eastern Regional Office in Boston. Previously, he held unit-level, regional- level, and corporate-level management positions with Hyatt and Marriott in Chicago, Kansas City, and Washington, DC.
Michael D. Olsen is a Retired Professor of Strategic Management in the Department of Hospitality and Tourism Management, at Virginia Polytechnic Institute and State University, and Chairman of the Olsen Group Inc., a firm providing strategic visioning leadership to the global hospi- tality industry. He is a Top researcher and a frequent speaker in the global hospitality industry, published hundreds of publications.
Dr. Michael Ottenbacher is an Associate Professor at San Diego State University, USA. He received his Ph.D. in Marketing from the University of Otago, New Zealand and his Master and Bachelor of Science in Hospitality Management from Florida International University, USA. He has worked in senior hospitality positions in the USA, UK, France, and Germany. Professor Ottenbacher has widely published in lead- ing journals including Journal of Hospitality and Tourism Research and Cornell Hospitality Quarterly.
Chris Roberts , Ph.D. is Professor of Strategic Management at the University of Massachusetts Amherst, Isenberg School of Management, Department of Hospitality and Tourism Management. He has 17 years of hospitality, travel, and tel- ecommunications work experience. Dr. Roberts has published widely in hospitality research journals including the Journal of Hospitality and Tourism Research, the Journal of Travel Research, the Journal of Hospitality and Tourism Education, and the Journal of Hospitality and Leisure Marketing.
Dr. Angela Roper is Savoy Educational Trust Senior Lecturer in Hospitality Management in the School of Management at the University of Surrey, UK. She is an internationally recognized researcher in her field with over 16 years of experience in teach- ing, learning, and research in the area of the strategic management
and the internationalization of hospitality and tourism firms.
Over 70 academic papers and conference presentations have resulted from her research and she has been a Guest Editor for several journals. Angela holds Editorial Board positions on all the leading hospitality and tourism management journals and has been a Guest Editor for several journals. She currently holds the position of Vice-Chair on the Council for Hospitality Management Educators (CHME). Before joining the University of Surrey, Angela worked for 14 years at Oxford Brookes University, where she was Reader and Head of the Doctoral Programme in the Business School. Previous to embarking upon an academic career she worked as an Analyst for the Property and Leisure division of part of the Bank of Scotland Group.
Amit Sharma is an Assistant Professor in the School of Hospitality at The Pennsylvania State University’s University Park campus. Dr. Sharma teaches financial management courses at the School of Hospitality. His research interests are in corporate finance and economic aspects of hospitality and tourism. He joined Penn State University in August 2006.
Before joining Penn State he was an Assistant Professor at Iowa State University for 4 years, and completed his doctoral stud- ies at Virginia Tech in 2002. His education includes a Bachelor in Economics from University of Delhi (India), Higher National Diploma (HND) in Hospitality Management from University of Salford (England), and a Masters in Hospitality Management from Institut de Management Hotelier International (France).
Paul Slattery is a Director of Otus & Co. a company that pro- vides strategic advice and corporate finance services to the hospitality, travel, and transport industries. Paul worked for Dresdner Kleinwort for 15 years until 2002 in both equity research where he was head of hospitality research and in investment banking where he built the bank’s franchise in the hospitality arena and advised companies such as Compass Group, Scandic Hotels, Thompson Travel Group, and Whitbread. Otus advises hotel chains, private equity funds, and real estate companies on hotel chain transactions. Otus also advises the major international hotel chains, online travel agencies, and equity providers on strategic progress for the medium to long term, drawing on its economic, hotel demand and hotel supply databases. Early in his career, Paul worked for several international hospitality companies and spent time as an academic. Paul writes regularly for academic and indus- try publications and is past Chairman of The International Hotel Investment Council.
Marcia Taylor is an Assistant Professor in hotel manage- ment, in the Department of Hospitality Management, at East Carolina University. She received her Ph.D. from Virginia Polytechnic Institute and State University in Hospitality Management, with a concentration in strategic management.
Prior to teaching, Marcia worked in the hotel industry in vari- ous management positions.
Sabina Tonarelli-Frey , PHR, MBA, is an Adjunct Lecturer at Florida International University, School of Hospitality & Tourism Management. Through STF Consulting, Inc., Ms. Tonarelli- Frey is also a Human Resources Management Consultant for the South Florida Community. Before beginning her career as an educator and human resources management consultant, Ms. Tonarelli-Frey worked as Director of Human Resources in the hospitality arena with various major hotel companies, including Loews Hotels and Hilton Hotels. Additionally in 2002 and 2003, Ms. Tonarelli-Frey held the position of President of the South Florida Human Resources Hospitality Association.
Ms. Tonarelli-Frey is a graduate of Florida International University’s School of Hospitality Management programme and earned her MBA, Master’s in Business Administration, from Nova Southeastern University. She received her Certified Professional in Human Resources (PHR) in 1998.
Dr. Joseph J. West is currently serving as Dean of the School of Hospitality and Tourism Management at Florida International University in Miami, Florida. He has been a hospitality edu- cator and administrator for the past 20 years. Prior to that he held leadership positions in two high end restaurant com- panies and was Director of Dietary Services in three major regional medical centres. He is a retired Naval Officer and resides with his wife, Liz, in Hollywood Florida.
Elie Younes is a member of Starwood Hotels and Resorts ’ Acquisition & Development team. Prior to that, he was Director with HVS London office, heading the Middle East and Africa region together with Bernard Forster. While working for HVS, Elie has advised on and valued various hotel resorts, and extended stay projects, and has also given strategic advice on mid- and large-scale developments and investment ventures in the Middle East and Africa.
Dr. Jinlin Zhao is an Associate Professor and Director of Graduate Program in the School of Hospitality and Tourism Management at Florida International University, Miami,
Florida. Dr. Zhao has been an active researcher. He has been a contributing author to three IH & RA White Papers on the Global Hospitality Industry. His area of research lies in com- petitive methods, the international environment and impact analysis, and multinational corporate strategy. He has co-authored books and book chapters and published many articles in top ranking research journals. He has guided many Ph.D. and Master Degree students ’ researches.
Ian Gamse is a Director of Otus & Co. a company that provides strategic advice and corporate finance services to the hospital- ity, travel, and transport industries. Ian has worked in invest- ment banking and strategic consultancy for twenty years and is a specialist in the analysis and presentation of complex data.
Within Otus he has the primary responsibility for the eco- nomic, hotel demand and hotel supply databases and the array of analytical tools that inform Otus’s view of the hotel industry.
Dr. Anna S. Mattila is a professor of services marketing at the School of Hospitality Management at the Pennsylvania State University. She holds a Ph.D. in services marketing from Cornell University. Her research interests focus on service encounters with a particular interest in service failures and service recovery. Her work has appeared in the Journal of the Academy of Marketing Science, Journal of Retailing, Journal of Service Research, Journal of Consumer Psychology, Psychology &
Marketing, Journal of Services Marketing, International Journal of Service Industry Management, Cornell Hotel & Restaurant Administration Quarterly, Journal of Travel Research, International Journal of Hospitality Management, Tourism Management and in the Journal of Hospitality & Tourism Research. Dr. Mattila has written several book chapters and currently serves on thir- teen editorial boards in journals specializing in services man- agement. She is a recipient of John Wiley & Sons Lifetime Research Award and The University of Delaware Michael D.
Olsen Lifetime Research Achievement Award.
