1
2
QUALITY ASSURANCE SYSTEM POLICY
UNIVERSITAS ISLAM INDONESIA
2016
3 OFFICIAL REGULATIONS OF WAQF FOUNDATION BOARD OF MANAGEMENT
OF ISLAMIC UNIVERSITY OF INDONESIA NUMBER: 04.a YEAR 2011
ON
QUALITY ASSURANCE SYSTEM ISLAMIC UNIVERSITY OF INDONESIA
BISMILLAHIRRAHMANIRRAHIM
THE BOARD OF MANAGEMENT OF WAQF FOUNDATION OF ISLAMIC UNIVERSITY OF INDONESIA
CONSIDERING: a. that in order to bring about the Quality Assurance System Policy (SMP) in the working environment of Islamic University of Indonesia, it is deemed necessary to determine the Quality Assurance System Policy (SPM) of Islamic University of Indonesia in accordance to the Official Regulations of Waqf Foundation Board of Management UII.
IN VIEW OF: 1. Law Number 16 Year 2001 on the Waqf Foundation as amended by Law Number 28 Year 2004 on Amendment of Law Number 16 year 2001 on The Foundation.
2. Articles of Association of The Waqf Foundation of Islamic University of Indonesia as an adjustment with Law Number 16 Year 2001 on The Foundation jo. Law Number 28 Year 2004.
3. Decision of The Supervisory Board of UII Waqf Foundation Number I/TAP/PBN/2009 on the Long Term Based Strategic Guidelines 2008- 2013 of UII Waqf Foundation.
4.UII Statute Year 2009.
CONSIDERING: 1. Rector’s Directive Number: 892/rek/10/BEH/III/2016 dated on March 22nd 2016.
2. General Meeting of Board of Management’s Decision of UII Waqf Foundation dated April 26th 2016.
DECIDING:
Stipulating: OFFICIAL REGULATIONS OF WAQF BOARD OF
MANAGEMENT OF ISLAMIC UNIVERSITY OF INDONESIA ON QUALITY ASSURANCE SYSTEM POLICY (SPM) OF ISLAMIC UNIVERSITY OF INDONESIA.
Jl. CIK DI TIRO NO. 1 YOGYAKARTA 55223 TELP& FAX (0274) 589604
4 Paragraph 1
Quality Assurance System Policy (SPM) of Islamic University of Indonesia is a policy to comply with and to be implemented by each organization unit of the entire activities within the scope of quality assurance in the environment of Islamic University of Indonesia.
Paragraph 2
The Document of Quality Assurance System Policy (SPM) of Islamic University of Indonesia as intended in Paragraph 1 is fully attached as an integral part of this Official Regulations.
Paragraph 3
This Official regulation shall come into force on the date of promulgation.
Promulgated in: Yogyakarta Date of promulgation: May 2nd 2016 ________________________________
Board of Management of UII Waqf Foundation Chairman, Signed and sealed
Dr. Ir. Luthfi Hasan, MS.
5 TABLE OF CONTENT
Official Regulation of PYBW Number 04.a Year 2016
The SPM Policy of UII ... i
Table of Content ... iii
Attachment ... v
List of Tables ... vii
List of Figures ... ix
List of Acronyms ... xi
CHAPTER I QUALITY ASSURANCE SYSTEM POLICY OF UII ... 1
1.1. Background of SPM ... 2
1.1.1. Philosophical Background ... 2
1.1.2. Juridical Basis ... 4
1.1.3 Operational Basis ... 6
1.2. Scope of SPM……. ... 7
1.2.1. Scope of SPM Divisions ... 7
1.2.2. Scope of Quality Assurance of UII Business Processes . 7 CHAPTER II QUALITY ASSURANCE SYSTEM OF UII ... 13
2.1 Quality Assurance System Model ... 13
2.2. SPM Goals and Objectives ... 17
2.3. SPM Management and Organization ... 18
2.3.1 BPM Vision, Mission, and Objectives ... 19
2.3.2 BPM Role and Function ... 20
6
CHAPTER III QUALITY ASSURANCE SYSTEM DOCUMENTS ... 21
3.1. Hierarchy of SPM Documents ... 21
3.2. SPM Documents ... 23
3.2.1. Quality Statement ... 24
3.2.2. Quality Policy ... 24
3.2.3. SPM Policy ... 23
3.2.4. SPM Manuals ... 24
3.2.5. SPM Standards ... 26
3.2.5.1. Quality Objectives ... 35
3.2.5.2.3 Quality Plan ... 36
3.2.6. Roles and Authorities ... 37
3.2.7 Key Performance Indicator ... 38
3.2.8. Quality Objective of the Unit ... 30
3.2.9. Strategic Plan ... 36
3.2.10. Annual Planning and Budgeting ... 40
3.2.11. Working Procedures ... 41
3.2.12. Working Instructions ... 41
3.2.13. List of Documented Information ... 41
CHAPTER IV SPM IMPLEMENTATION STRATEGY ... 43
4.1. Commitment of UII Board of Management in SPM Implementation ……….. 43
4.2. Strategy of SPM Implementation ... 44
4.2.1. SPM Planning ... 45
4.2.2 Operational Supports ... 46
7 CHAPTER V SPM MONITORING AND DEVELOPMENT ... 49
5.1 SPM Monitoring, Evaluation, and Measurement ... 49 5.2 AMI, RTM, and SPM Development ... 51
8 LIST OF ATTACHMENT
Attachment 1 BPM Position in UII Organization Structure ... 59 Attachment 2 Summary of The Drafting Mechanism of SPM UII… ... 61 Attachment 3a Coherence between Vision, Mission, Academic Quality Policy, and SPMI Standard ... 64 Attachment 3b Coherence between Vision, Mission, Non Academic Quality
Policy, and SPMI Standard ... 66 Attachment 4 Coherence between Business Processes and Organization
Standard and Unit ... 68 Attachment 5 RKAT Table Format ... 70
9 LIST OF TABLES
Number Title Page
1. UII Standard Codes ... 27
2. Minimum Scope of Management and Organization Standard… ... 28
3. Minimum Scope of Academic Standard ... .. 28
4. Minimum Scope of Research Standard ... 29
5. Minimum Scope of Community Service Standard ... .. 29
6. Minimum Scope of Yield of Service Standard... .. 30
7. Minimum Scope of Output Standard ... 30
8. Minimum Scope of Facility Standard… ... 31
9. Minimum Scope of Governance Standard ... .. 32
10. Minimum Scope of Outcome and Cooperation Standard ... 33
11. Minimum Scope of Dakwah Islamiyah Standard ... .. 33
12. The Main Divisions Responsible for Content Standard of UII ... .. 34
13. University Quality Objectives ... 35
14. Quality Standard Document Format ... .. 37
15. Strategic Plan of UII Table Format ... 39
16. List of Documented Information Table Format ... .. 42
10
LIST OF FIGURES
Number Title Page
1. Model of Quality Assurance System of UII ... 16
2. PDCA SPM Cycle of UII … ... 17
3. Organization Structure of Quality Assurance Agency ... 18
4. Document Hierarchy of Quality Assurance System ... .. 22
5. SPM Implementation Strategy ... .. 45
11
ACRONYMS
AME External Quality Audit AMI Internal Quality Audit
AQAIWW Association of Quality Assurance Agencies of the Islamic World AUN Asian University Network
BEH Ethical and Legal Body BP Planning Agency
BPA Academic Development Agency BPM Quality Assurance Agency BSI Information System Agency DA Directorate of Academic Affairs DH Directorate of Social Relations DKA Directorate of Finance & Budgeting
DOSDM Directorate of Organization & Human Resources DP Directorate of Library
DPBMKM Directorate of Student Talent and Interest Development & Student Welfare
DPKA Directorate of Marketing, Cooperation, & Outcome
DPPAI Directorate of Training & Development of Islamic Religion DPPM Directorate of Research & Community Service
DSP Directorate of Facilities & Infrastructure DIT List of Documented Information
IK Working Instructions IKK Key Performance Index
ISESCO Islamic Educational, Scientific, and Cultural Organization ISO International Standardization Organization
IWA International Workshop Agreement KPI Key Performance Indicator
PK Working Procedure PM Quality Procedure
PP Regulations
12 PPEP Planning, Implementation, Evaluation, Controlling, and
Development Prodi Study Program PR Regulation of Rector PSM Quality Controller System PT Higher Educations
PU University Regulations QA Quality Assurance Renstra Strategic Plan
RIP Development Master Plan RKAT Annual Planning & Budgeting RTM Management Review
RTM-SF Management Review of Faculty Senate
RTM-SPMF Management Review of Faculty Quality Assurance System RTM-SPMU Management Review of University Quality Assurance System RTM-SU Management Review of University Senate
RTM-UF Management Review of Faculty Unit RTM-UU Management Review of University Unit SMU Quality Objective of Units
SN National Standard
SPM Quality Assurance System
STPMP Task Force of Quality Control Study Program TW Roles & Authorities
UII Islamic University of Indonesia WCU World Class University
13 CHAPTER I
QUALITY ASSURANCE SYSTEM POLICY OF UII
Islamic University of Indonesia (UII) is an Islamic based higher education institution which holds high the Islamic principles of Al Qur’an, Assunnah, and the prevailing Indonesian Law. Its main duties are well described in the Catur Dharma (The Four Main Duties) of higher education institution constituted of education and teaching, research, community service, and Dakwah Islamiyah (Islamic proselytizing).
To successfully bring about those four main duties, UII is entitled with the following functions.
a. Organize, foster, and develop higher education
b. Organize, foster, and develop research in order to maintain, preserve, and develop science, technology, culture, literature, and art
c. Organize, foster, and develop community service in order to improve the human life at large and Indonesian social welfare in particular
d. Organize, foster, and develop Islamic proselytizing
e. Organize leadership training and coaching for lecturers and academic staffs f. Organize both academic and administrative services
Those four Main Tasks known as Catur Dharma are directed towards the quality of World Class University (WCU) by way of publishing its implementation to notify both the internal and external relevant parties of UII. To assure the quality of Catur Dharma implementation, as well as making it comply with the principles of accountability, transparency, non-profit taking, quality, effectiveness, efficiency, autonomy, fairness, and utility, it is necessary that UII apply quality based organization management system.
Successful management and organization of UII main tasks lies on collective works. In other words, successful management of Catur Dharma will only be achieved through important role of each personnel, namely management, lecturers, and academic staffs.
The involvement of all members of UII organizations in giving innovative suggestions, being consistent with the process, being trustful in carrying out the tasks, and being committed to performing at their best are key factors to satisfy all the requirements and expectations of UII stakeholders. The internal stakeholders of UII constitute of the students, lecturers, academic staffs, and The Waqf Foundation, whilst the external stakeholders of UII constitute of students’ parents, Outcome, Outcome endorsers, the government, and general public.
Being oriented towards the WCU and by considering the requirements, demand, and expectation of every stakeholder, as well as the legislative regulations as stipulated by the Ministry of Research, Technology, and Higher Education of the Republic of Indonesia, it is deemed necessary that UII determine its Internal Quality Assurance System Policy.
14 This SPM policy is aimed at establishing, implementing, and developing SPM sustainably, consistently, effectively, efficiently as an integrated activity inside the working environment of UII.
1.1. SPM Basis
SPM UII is conducted based on philosophical, juridical, and operational bases.
1.1.1. Philosophical Basis
Quality Assurance System of Higher Education (SPM PT) is an integral part of higher education system of a higher education institution. Therefore, its philosophical basis underpinning the arrangement, implementation, and development of SPM UII must ideally be based on the Moral philosophy of UII.
The philosophical basis of SPM UII is comprised of vision, mission, values, and meaning. Vision is best defined as one foresight on the organization, or to be precise it is the dream to realize within certain range of time. Meanwhile, mission is referred to as the objective and reason for the existence of UII as an organization.
The values that UII must hold high must represent what should and should not be done by the member of UII organization in implementing its mission in order to reach its vision. Lastly, meaning refers to the benefit and core meaning of UII for all university members.
The vision, mission, values, and meaning as the philosophical basis of SPM UII is illustrated as follows.
a. Vision
The university envisions a dream of “realizing Islamic University of Indonesia as a blessing for the whole universe with a commitment towards perfection (innovation), risalah Islamiyah (Islamic principles) in education, research, community service, and proselytizing, at the level of qualified universities in some advanced countries”.
b. Mission
The university bears a mission of “Enforcing the divine revelation and sunnah of the prophet as the source of the eternal truth that showers the whole universe with mercy through the development and dissemination of Islamic based science, technology, culture, literature and art, in order to form Muslim scholars and management of piety, noble, knowledgeable and charitable who have excellence in Islam, science, leadership, expertise, independence, and professionalism.
15 c. Values
The Document of Behavior Manuals contains what should and should not be done by the members of UII. These Values are abbreviated as V-I-P which may be explained as follows.
(1) Value (rahmatan lil’alamin/the blessing for the whole universe) It should bring goodness for the whole universe, human, all creatures, and natural balance and environmental harmony. The values may be incorporated as follows.
(i) Islamic Integrity (taqwa): Islam, Ihsan, Iman, Amal Shaleh (good deed), genuineness and responsibility
(ii) Moral behavior: democratic thinking, being consistent, being thankful, being humble, being simple, and accepting for what it comes
(iii) Kindness: cooperation, kind heartedness, generosity, tolerance, and integration
(iv) Professionalism: honesty, fairness, and commitment
(v) Loyalty: obedience, compliance, and the feeling to belong (2) Innovation
Being innovative is attributed to the ability to envision the future through a never ending endeavor to learn, implement, and disseminate the values as well as a continual correction on self betterment. Innovation may embrace the followings.
(i) Intellectual: being knowledgeable and charitable based on Islamic principles
(ii) Excellence: Quality, high standard, and orientation towards achievement
(iii) Visionary: creative, open minded, progressive, futuristic, and problem solving
(iv) Continuous Correction: sustainable, proactive, and continuous correction
(3.) Perfection (Risalah Islamiyah)
Perfection refers to the ability to be totally devoted in thinking, behaving, and taking measurement completely based on Islamic Principles. The value of perfection may embrace the following.
(i) Leadership: exemplary, mercy, accommodative, firmness, and responsibility
(ii) Responsibility: being responsive with an orientation towards perfection, punctuality, and being on target
(iii) Independence: being independent and determined (iv) Teamwork: team solidarity
(v) Discipline: appreciating time and being committed to agreement
(vi) Intellectual struggle
16 d. Meaning
The essential meaning for UII citizens lies on the struggle to build Islamic civilization for the happiness of the world and hereafter.
1.1.2. Juridical Framework
The juridical framework of legal basis of SPM UII is underpinned by the applicable legislatives and regulations as stipulated by the government and official regulations of UII as follows.
i. Law of Indonesian Republic Number 20 Year 2003 on National Education System
ii. Law of Indonesian Republic Number 12 Year 2012 on Higher Education
iii. Government Regulation (PP) of The Republic of Indonesia (RI) Number 19 Year 92005 on National Education Standard
iv. PP RI Number 04 year 2014 on Higher Education Administration and University Management
v. Regulation of the Minister of Education and Culture (Permendikbud) of the Republic of Indonesia Number 50 Year 2014 on Quality Assurance System of Higher Education
vi. Permendikbud RI Number 87 Year 2014 on Accreditation of Study Program and Higher Education
vii. Regulation of The Minister of Research, Technology, and Higher Education (Permenristekdikti) RI Number 44 Year 2015 on The National Standard of Higher Education
viii. Decision of the Supervisory Board of The Waqf Foundation of Islamic University of Indonesia No. VI/TAP/PBN/VII/2009 on the Legalization of the Statute of Islamic University of Indonesia year 2009.
ix. Regulation of The Executive Management of The Waqf Foundation of Islamic University of Indonesia, No. 04 Year 2006 on Roles and Responsibilities and Rights and Duties of UII Rector and Vice of Rector
x. Regulation of The Board of Management of The Waqf Foundation UII No. 02 Year 2008 on the Code of Conduct of Lecturers of Islamic University of Indonesia
xi. Regulation of The Board of Management of The Waqf Foundation No. 03 year 2013 on Drafting Guidelines of Annual Planning and Budgeting (RKAT) within the scope of Islamic University of Indonesia
xii. Decision of Executive Management of The Waqf Foundation of UII No. 02/KPTSP/PH/2006 on Roles and Responsibilities and Rights and Duties of the Dean and Vice Dean within the working environment of UII
17 xiii. University Regulation No. 13/PU/Rek/VI/2006 on Roles and Responsibility of and Rights and Duties of Head and Secretary of Department/Study Program in the working environment of UII xiv. University Regulation No 04/PU/Rek/IX/2012 on The Code of
Conduct of Academic staffs of Islamic University of Indonesia
xv. University Regulation No. 460/SK/-REK/REK/X/2001 on Student Discipline of Islamic University of Indonesia
xvi. Regulation of Rector No. 12/PR/Rek/V/2010 on the Status, Requirements, Tenure, Roles and Responsibilities, and Rights and Duties of the Directors and Heads in the working environment of Islamic University of Indonesia
1.1.3. Operational Basis
The Operational Basis of SPM UII underpins its implementation. It is a set of university objectives with some underlying basis which is sourced from both internal and external parties of UII.
As is stipulated in the statute of UII, the university SPM has some objectives as operational bases as elucidated below.
a. Training Muslim Scholars and management of the nation which are highly qualified, socially beneficial, acknowledging Islamic teachings and being able to put them into force, and highly competitive.
b. Developing and disseminating Islamic based science, technology, culture, literature and art.
c. Taking part in social and national development of The Republic of Indonesia for justice and prosperity with a blessing from Allah swt.
d. Learning, developing, and disseminating Islamic teachings to make University citizens and the society at large understand, fully comprehend, and apply them in daily life.
Some other fundamental bases of the operational basis of SPM UII embrace the followings.
i. The National Policy of Internal Quality Assurance System based on Law No. 12 Year 2012 on Higher Education and Permendikbud No 50 Year 2014 on SPM Dikti
ii. Islamic Educational, Scientific, and Cultural Organization (ISESCO).
Guide for Assessment & Quality Enhancement for Universities in the Islamic World
iii. AUN-QA, 2015, Guide to AUN Actual Quality Assessment at Programme Level
iv. IWA 2, Quality Management System-Guidelines for the application of ISO 9001:2000 in education
v. ISO 9001:2015, Quality Management System-Requirements
18 1.2. Scope of SPM
The scope of SPM UII is sustainably decided, applied, and improved for all business processes held in the working environment of UII.
1.2.1. Scope of SPM Divisions
The scope of SPM UII divisions covers the academic and non academic. The academic divisions of SPM UII constitutes of education and teachings including Output, researches, community service, and Islamic proselytizing. Meanwhile, the non academic divisions or the academic supporting divisions of SPM UII is comprised of organization management and human resources, services, facilities, governance, and Outcome based on Islamic principles and is oriented to satisfy the whole stakeholders of UII.
The scope of the unit organizing the academic divisions of SPM UII embraces the diploma program, undergraduate program, profession program, post graduate program, and doctoral program. On the other hand, the scope of units organizing non academic divisions of SPM constitutes of Office of University Rector, bodies, directorates, faculties, laboratories, center for studies, and divisions.
The scope of SPM UII activities constitutes of Standard Determination, Standard Implementation, Evaluation of Standard Implementation, Control on Standard Implementation, and Standard Development. Substantially, both academic and non academic divisions of SPM management are directed to fulfill or even exceed the standard requirements of a higher education institution administration, and to fulfill the requirements, needs and expectation of all stakeholders of UII.
1.2.2. The Scope of Quality Assurance of UII Business Processes
In principal, it is expected that SPM UII cover the business processes which consist of activities and well structured and integrated units of works to achieve the university objectives. The management process as the controller of operational system, academic operational processes as the core business process, and supportive academic processes are within the control of SPM UII.
The overall guideline of the activities in the business process of UII as the scope of SPM is as illustrated as follows.
(1) Organization Management Process
The management process of UII is to assure the quality of the university in administering the four main tasks of Catur Dharma. The development processes and activities, establishment, merging, and dismissal of an organization are determined based on the roles and functions of each organization as complemented with benchmarking of performance
19 successes of each unit of organization in the working environment of UII.
All activities including that of competence requirement and qualifications of the trustee in each organization is an integral part of quality assurance of organization management processes.
(2) Strategic Planning of Management Processes
All sets of activities and interactions of business processes in each unit of organization in the working environment of UII is to be planned carefully and to be oriented with WCU objective. The quality assurance of strategic management is implemented through drafting The Development Master Plan, drafting the Strategic Plan, drafting The Annual Planning and Budgeting, and the development plan and university reputation both in the nationwide and worldwide.
(3) Input Management Processes
The main input of higher education service administration of UII is the students. Some processes and activities of input management to control are the standard qualification of students’ qualification (prospective students), the standard method of admission test, admission test question standard for prospective students, Output standard of admission, registration processes, and standard of rights and duties of the new students. In addition, input management also covers promotion, both in terms of promotion materials, promotion media, promotion executor, promotion method, and promotion targets.
(4) Academic Design Processes
The academic quality assurance is the core part of higher education administration; therefore UII always assures the quality of the academic design processes. The quality of academic design processes such as preparation of graduate competency standards, content development and curriculum structure, strategy development, and learning methods, competency development of lecturers, development of teaching materials, development of quality standards and academic reputation, as well as development of assessment methods of learning are all assured to ensure the best result. Such activities such as the study on the establishment of prospective study program, the merging and its dismissal, the determination of competitive standard of excellence of a study program, study program specification, and study program reputation development are all parts academic design to control.
(5) College Preparation Processes
The quality assurance of college preparation processes is to be held comprehensively by covering the promotion of active student registration requirement, promoting the drafting of Semester Academic Planning (RAS), the process of Key-In RAS implementation, lab work preparation, Working practice preparation (internship), Community Service Preparation (KKN),
20 and Final Assignment (TA) preparation. All activities ranging from deactivating the learning process after college leave and the process for college leave itself are all standardized parts.
(6) Learning Implementation Processes
The comprehensive quality assurance of all processes of learning is targeted towards all activities of learning activities management at class, monitoring lecturer’s and students’ attendance in the lecture, monitoring the implementation of lab work and working Practice, monitoring all activities of student’s counseling and monitoring the processes of student’s final assignments.
(7) Learning Evaluation Processes
The Quality Assurance of all learning evaluation processes ranges from test management processes, question validation activities, grade management, standardization of assessment method, Seminar activities and Working Practice Assessment, responses on Lab works, Community Service Assessment, and the management of student’s final assignment assessment.
All requirements for resignation activities, student sanction standards in the form of passing out, and drop out become part of control over the result of learning evaluation.
(8) Students’ Coaching Processes
In order to produce highly qualified outputs there should be a synergy between the academic process and non academic processes of improving student soft skills through talent development and interests, personality, and student skills. In addition, there should also be some preparations of student scientific work competition, sports, arts and cultural development, and mentoring student organization activities.
(9) Dakwah Islamiyah (Islamic Proselytizing) Processes
Founded on Islamic principles, UII is to assure the implementation quality of Islamic values in all academic and non academic processes including service process. Such activities to control ranges from quality correction and religious guidance of lecturers and education personnel, students' religious coaching program, Basic Value Orientation program (ONDI), Basic Islamic Leadership Training (LKID) program, Advanced Islamic Leadership Training (LKIl) program, religious mentoring program and Islamic Boarding Schools for students so as to ensure the implementation process. The quality assurance on the management of Islamic proselytizing activities is carried out through the determination of material standards, media, targets, implementation, methods, and funding sources of Islamic proselytizing.
(10) Research Processes
The quality assurance of research processes covers all Sectors such as reputation standard determination, processes, content, result, media,
21 facilities, and research management, qualification of research implementation, and funding transparency and research funding. In addition, research on the development of learning method and development of the quality of learning materials are also well covered here.
(11) Community Service Processes
The quality assurance on the processes of community service covers quality assurance of the whole processes, content, result, media, facilities, implementer, management, funding transparency and community service funding, and the assessment on the reputation of the community service.
(12) Human Resources Management
The quality assurance of Human Resource management and the development of organizational culture range from the process of human resources recruitment including its classification, training on prospective lecturers and academic staffs, and development and strengthening of Human Resources Competence. In addition, it also covers promotion, mutation, demotion, and dismissal. Some activities such as the Planning and Implementation of Study, compensation system, human resources’ welfare and sanctions are also controlled.
(13) Governance Processes of Work Ethics
Islamic work ethics underpinned by the principle of considering works as part of religious service characterizes the working environment of UII.
Therefore, all parts of UII working environments are required to pray before work, at work, and after work. They are also required to keep the office clean and well organized, be smiley and friendly, greet everyone, and uphold Islamic fraternity. The UII citizens are also required to be responsible in their duties, discipline, obedient, and to perform their best. Doing these will assure blessings from Allah for all citizens of UII in particular and for the society at large.
(14) Governance Processes of Source of Fund and Financing
To assure the accountability and transparency, it is necessary that UII determine good financing standards related to education financing, research financing, community service financing, financing for lecturers and education personnel, and all financing to support academic and non- academic implementation. It is necessary that the university disseminate the transparency of funding and funding sources to each of UII stakeholders.
(15) Management Process of Facilities and Infrastructure
The quality of facilities and infrastructure for both academic and non academic facilities is to assure them based on the standard need and requirement of each stakeholder. The quality assurance also covers procurement system, inventory, utilization, circulation, mutation, maintenance, and elimination of the infrastructure. Such infrastructures may
22 cover consumables, moving goods, library materials, and laboratory equipment.
(16) Yield of Service Processes
All higher education institution must be fully equipped with highly qualified processes and yield of service. To assure the service processes in the university, both in terms of academic services, general services, facility utilization, financing transparency, and management information system are all directed to satisfy the whole stakeholders of UII. Some Sectors such as superiority, assured result, physical appearance, attention and empathy, and responses towards complaints are to be controlled well to assure the quality of services.
(17) The Process of Assuring Outcome's Satisfaction
The Outcome management ranges from debriefing Outcome candidates, Outcome distribution services, work information services, Outcome tracking, data control of Outcome, and Outcome empowerment.
(18) Cooperation Processes
The process of developing, establishing, implementing and terminating Cooperation should also be planned, monitored, evaluated and controlled with an orientation to stakeholder satisfaction. Therefore, feed backs from external stakeholders are essential to determine what should be changed and improved to meet stakeholder’s requirements.
(19) The Process of Assuring Ethical and Law Enforcement
Quality assurance of legal guidance ranges from planning, creating, promoting, monitoring, reviewing ethical and law enforcement activities to all regulations and policies and risk control over legal disputes processes.
(20) Service Process and Information Technology Governance
Information technology support is absolutely necessary in the course of a series of processes and activities at UII. Thus, it is pivotal that the university assures the quality of the provision of information technology services as the elaboration of university policy, management of development and maintenance of information technology, as well as cost-benefit analysis to the implementation activities of information technology program, and effectiveness in improving university performance.
23 CHAPTER II
QUALITY ASSURANCE SYSTEM ISLAMIC UNIVERSITY OF INDONESIA
2.1. Quality Assurance System Model of UII
Within the scope of quality assurance of UII, quality is best defined as the best standard, as this complies well with the objectives of UII as having additional values, being efficient, and satisfying customers. The higher education quality of UII is based on the level of compliance between Quality Assurance Standard determined by UII and that determined nationally by the government, as well as that determined at the international level.
Therefore, in principal, SPM UII is systemic activities to improve the quality of education on a planned and sustainable basis. The quality of higher education is a multidimensional concept that must accommodate all business processes and activities in UII, whether related to input, process, or output. UII is committed to making quality as a culture, which is demonstrated by attitudes, habits, organizational behavior, work ethics, yield of service, interaction with colleagues, management, and communities with a commitment to the best outcomes.
Therefore, the ranges of SPM UII activities consisting of determining, implementing, evaluating, controlling, and upgrading, is essentially one continuous cycle of Plan, Do, Check, and Act (PDCA) cycles. These activities are to ensure that the resulting education services meet the established quality standards and satisfy the expectations of all stakeholders.
The Quality Assurance System of UII is basically a combination between Quality Assurance and Quality Management. Its development is underpinned by the basic principle of The National Higher Education Quality Assurance System and the International Higher Education Quality Assurance System. It is also synergized with the Quality Management System issued by the International Organization for Standardization (ISO). The development of SPM UII is to generate competent students to satisfy every stakeholder.
The Quality Assurance System principles in the working environment of UII are as described below.
a. Leadership
The management and board of management of UII is entitled to determine the strategic objectives to achieve, both in terms of academic and non academic Sectors. UII management must be able to translate, communicate, and ensure that all members of the organization unit in UII working environment, including those from bodies, directorates, faculties, study programs, laboratories, and study center understand well the university objectives. UII Management should be committed to make the quality as a culture so as to create and maintain conducive internal environment for all citizens of UII. They are also entitled to
24 totally devote themselves and set themselves as an example in achieving the university objectives. Being committed not only means providing support, but also trying to understand, giving the best, doing the best, and producing the best in every activity.
b. Stakeholder Focus
Every thought and measurement taken by UII management must be oriented towards the fulfillment of academic quality standard and non academic quality standard as decided and required by the stakeholders and as part of university strategic objectives. UII management are to take heed on the fulfillment and provision of the need of every stakeholder, be it the students, the lecturers, academic staffs, Outcome, Outcome endorser, government, or the society at large. Therefore, UII management should always be ahead of time in deciding both the current need and the prospective need of the stakeholder in the upcoming future.
c. Contribution and Synergy of UII Citizens
The wide array of the scope of business process quality assurance and UII activities requires UII citizens to highly synergize and work hand in hand. Regardless their main duties, functions, and position, each citizen of UII is entitled to realize about such responsibility to contribute and take part in achieving the university objectives and satisfy the need of the stakeholders. According to his/her competence, a lecturer is demanded to be a social mover of Islamic proselytizing. Meanwhile, as the operational executor, each academic staff should be reliable, friendly, polite, end emphatic in service provision, as well assuring the quality of the service. A good synergy and solidity between each member of organization unit in UII will ease the attempts towards the fulfillment of university objectives.
d. Processes and System Approach
Qualified process will lead to the development of quality management system. Thus, it is expected that the process of every single of activity in UII be clear from the beginning to its ending. Each of organization unit in UII should realize that they are part of an integrated process which requires their understanding of all duties born by each unit and the working objective of each unit. The business processes and activities of each organization unit in UII will only reach the best outcome if they are oriented towards optimum result by making the best use of the resources efficiently and effectively. Each organization unit in UII is to be apt at managing the processes and activities through good planning, implementation assurance, and control of quality management system to achieve the Unite Quality Objectives and the university objectives at large.
25 e. Sustainable Development
The quality assurance in UII is taken through PDCA approach, so that each activity, quality objective, and quality standard of the university is to be oriented towards the sustainable development. Each organization unit must actively respond both the internal and external changes which may affect the outcome of service and unit performance.
f. Fact-Based Decision Making
Every decision or policy to inform to the relevant party of UII organization unit should be based on fact, data analysis, and information. Thus, data and information management within SPM UII should be supported by reliable information technology.
g. Partnership Management
Partnership management and Cooperation in the implementation of SPM UII is to be based on Islamic principles by putting forth the mutual synergy to perform their best and mutual benefit to work hand in hand with both the internal and external stakeholders of the university.
The Model of Quality Assurance System to implement in UII is as illustrated in Figure 1 below. Meanwhile, the PDCA cycle of SPM is as what depicted by Figure 2.
Figure 1. UII Quality Assurance System Model
As is observable from Figure 1 and Figure 2, the system is held in accordance to the vision, mission, statute, customer’s demand, and some necessities and expectations of the stakeholder. Thus, UII management is entitled to determine the SPM and provide the resources to ensure the smooth activity flow. To measure
26 the compliance between the SPM and effective implementation of activities, the university carries out monitoring, measurement, evaluation, and analysis as audited by the Internal Quality Audit (AMI). The result of which is to be discussed to the Management Review (RTM) and to be improved and developed further.
Such requirement, demand and expectation of the stakeholder cover the National Standard (SN) Dikti, National Accreditation Body (BAN), Independent Accreditation Institution (LAM), several guidelines, and international quality assurance (International QA). On the other hand, the related documents of SPM includes quality statement, SPM policy, SPM standard, SPM manuals, Strategic Plan, RKAT, Roles and Authorities (TW), Working Procedures, Working Instruction, and List of Documented Information (DIT).
Figure 2. The Cycle of PDCA SPM UII
2.2. SPM Goals and Objectives
The primary objective of quality assurance for all processes and activities in UII is to ensure that the Quality Objectives and Quality Standard of UII as blessing for the whole universe with quality of perfection, excellence, and risalah Islamiyah in the Sector of education, research, community service, and Islamic proselytizing to be at the level of qualified university of the advanced countries as stated by the university vision and mission be met. SPM UII is also directed towards the fulfillment of requirements, demand, and expectation of all stakeholder of UII.
The implementation of SPM UII is directed towards the following objectives.
a. To fulfill and or exceed the National Standard of Higher Education b. To sustainably develop academic quality
c. To support the academic and non academic activities effectively and efficiently
27 d. To ensure the smooth flow of all processes and activities of each organization unit in the working environment of UII in accordance to the standard and the principle of sustainable development
e. To provide evidence that UII is responsible on the fulfillment of expectation to satisfy the stakeholders
2.3. Management and Organization of SPM
The Quality Assurance Agency (BPM) is an organization unit of quality assurance to be responsible with SPM UII. The position of BPM UII in the university is directly below the coordination of the Rector, as is stipulated in the Official Regulation of Board of Management of The Waqf Foundation (PYBW) Number 13 Year 2013 on the Amendment of Official Regulation of UII Waqf Foundation Number 01 Year 2011 on the UII Organizations.
The internal organization structure of BPM is as can be seen in Figure 3 below, whilst the position of BPM within the Organization Structure of UII overall is as depicted by attachment 1.
Figure 3. Organization Structure of Quality Assurance Agency
BPM consists of four divisions to perform its function namely Quality System Controller PSM), Internal Quality Audit (AMI), Statistics and Information System
28 (SSI), and Training and Cooperation (PKS). BPM has some representatives in the faculty level to assist the duties in faculty level through Faculty Quality System Controller (PSMF) and at the level of study program through Study Program Quality System Task Force (STPMP).
The management of SPM UII is conducted based on the following two approaches.
(i) Management trough special unit at the university level (BPM), faculty level (PSMF), and study program level (STPMP).
(ii) Management attached to the management function of the diploma program, undergraduate program, profession program, post graduate program, and doctoral program.
2.3.1 Vision, Mission, and Objectives of BPM
The core vision of BPM is to “Become a reliable quality assurance organization in implementing the quality management system to ensure and assure the fulfillment of quality standard and satisfaction of all service users to realize the university objective as the blessing for the whole universe of excellence and international quality”.
BPM also comes up with the following missions.
a. To establish and develop quality assurance system model which meets both the national and international standard
b. To establish and develop and quality standard (quality objective and quality plan), academic and non academic procedures of quality assurance system in UII
c. To ensure the implementation of quality assurance system throughout the working environment of UII
d. To assure the customers’ and stakeholders’ satisfaction
e. To provide services and trainings of quality assurance system for both internal and external parties
f. To build a quality culture for human resources and organization in the working environment of UII
g. To consistently improve the implementation and development of quality assurance system of UII
h. To positively contribute to the additional value of the university 2.3.2. BPM Function and Role
BPM is entitled with the following functions and roles to assure the implementation of SPM in the working environment of UII.
a. To plan the SPM model to implement
b. To prepare and draft the equipment of quality assurance system document
c. To guide and assure the implementation of SPM in every unit of UII
29 d. To monitor each unit for the implementation of SPM
e. To hold trainings, workshops, consultation, tutorials, and assistance, of SPM within the internal and external scope
f. To measure the level of stakeholder’s satisfaction g. To conduct Internal Quality Audit
h. To held Management Review
i. To periodically report the activities related to SPM implementation to the Rector
j. To cooperate with other institutions within the Sector of SPM
30 CHAPTER III
QUALITY ASSURANCE SYSTEM DOCUMENT
Quality Assurance System Document is a set of documents to manage the Quality Assurance System of UII. These SPM documents are drafted to take into account the content clarity, objectives, responsibility, period, drafting mechanism, and document distribution. The references to be used to determine the document components shall be standardized from the guidelines, regulations, applicable legislative laws both from the internal and external parties of UII.
The SPM document of UII shall cover Development Master Plan (RIP), Quality Statement, SPM Policy, SPM Manuals, SPM Standard, Quality Objectives, Quality Plan, SPM Form, Strategic Plan (Renstra), Annual Planning and Budgeting, Roles and Authorities (TW), Key Performance Indicator, Quality Objectives of Unit (SMU), Working Procedure, Working Instruction, and List of Documented Information (DIT). The SPM document is drafted based on hierarchy requirement and document draft references.
3.1 Document Hierarchy of SPM
The document hierarchy of SPM UII is a documentation structure to implement in the working environment of UII. It consists of six levels as depicted by Figure 4 with the following order of level.
Level 1 Basic Philosophical Document Level 2 Basic Quality System Document Level 3 System Operational Document Level 4 Unit Operational Document Level 5 Implementation Document Level 6 Supporting Document
31 Figure 4. Document Hierarchy of Quality Assurance System Level 1 : Basic Philosophical Document
The basic philosophical document is the basis for drafting, implementation, and SPM development in UII. The basic philosophical document consists of vision, mission, and statute of UII.
Level 2 : Basic Quality System Document
This is the document to be the basis and policy guideline in the implementation of quality assurance system in UII. This document is sourced from UII internal references, that are Quality Statement, RIP, SPM Policy, SPM Standard, University Regulations, and Regulation of Rector. Meanwhile, the bases of external references are Government Regulations, and Regulation of The Waqf Foundation.
Level 3 : System Operational Document
This document is to be the basis of technical operation in the implementation, controlling, and development of quality assurance system at UII. It consists of Renstra, RKAT, SPM Manuals, Quality Plan, TW, IKK, and SMU.
Level 4 : Unit Operational Document
Unit operational document is the basis of technical operation in the implementation, controlling, and development of quality assurance system at the level of organization unit of UII. Such document is constituted of Working Procedure and Working Instruction.
Vision-Mission Statute
Quality Statement, SPM Policy, SPM Standard, RIP, PU,& PR
--- Government Regulations, The
Foundation Regulations Renstra, RKAT, SPM Manuals, Quality Plan,
TW, IKK, SMU
PK and IK
Form, Label, Coding
Recording of SPM Implementation
Internal and external reference of document, Ad Hoc, Temporary Document
LEVEL 1
LEVEL 2
LEVEL 3
LEVEL 4
LEVEL 5
LEVEL 6
32 Level 5 : Implementation Document
This document consists of 2 types namely practical document of system controller which is constituted of form, label, coding, and empirical document of the implementation of quality assurance system in the form of records. In principal, other implementation forms or documents may be attached to each document of SPM.
Level 6 : Supporting Document
The supporting document is the references from internal and external parties to support the implementation of quality assurance system. Such document may cover Ad Hoc or Temporary Document (a document with a time limit).
3.2 SPM Document
The summary of document’s name, the person in charge, drafting time, drafting mechanism, and document distribution is as exemplified in attachment 2.
3.2.1 Quality Statement
One of the primary principles of Islamic values to uphold by UII citizen is that mankind is in loss if they do not do righteous deeds. The livelihood that we may never receive today we may receive tomorrow, but the time passing today may never return tomorrow. This value is in line with the content of Al Ashr sura verse 1-3 which is the basis of the quality statement of UII. The surah is as written below.
Meaning:
By time, Indeed, mankind is in loss. Except for those who have believed and done righteous deeds and advised each other to truth and advised each other to patience.
On the basis of the foregoing description, UII decided the following quality statement.
“Today is better than yesterday, and the next day is better than today.”
33 3.2.2 Quality Policy
This document consists of a statement on the basic policy of UII management which is comprised of some academic Sector such as education and teaching, research, community service, and Islamic Proselytizing (Catur Darma), and the competence to achieve by the graduates. It also covers non academic Sectors such as organization management of UII, services, facilities, human resources, financing, and Cooperation.
The Academic Quality Policy of UII is as determined below.
“Islamic University of Indonesia is a university which possesses education excellence, research, community service, and Islamic proselytizing to generate the graduates which are highly competitive and well acquiring their knowledge and Islamic principles at the level of qualified universities of the advanced countries.”
The Non Academic Quality Policy of UII is as determined below.
“Islamic University of Indonesia is a university with human resources, governance, service, and facility excellence which is based on Islamic principles with an orientation to satisfy stakeholder’s interest.”
Quality policy document is the responsibility of the Rector as prepared by the Planning Agency with a support of Academic Development Agency and Quality Assurance Agency in the early period of Rector’s service by embracing related units. The discussion and legalization of Quality Policy document should pass the mechanism of Management Review of University Quality Assurance System (RTM-SPMU) and to be legalized by the University Senate.
The legalized Quality Policy document shall be distributed to all units in the working milieu of UII.
3.2.3 SPM Policy
Principally, SPM UII policy is a document to describe the objectives and strategies of SPM, the basic principles of SPM, SPM management, SPM person in charge, and SPM standard document applicable in UII. The manuscript of SPM UII policy also contains the background, scope, organization, outline of the document, interaction between each document, and monitoring and development of SPM.
The SPM policy document is drafted by BPM which collaborated with related units. After which the draft is discussed and approved by university senate through Management Review of University Senate (RTM-SU). Upon the university senate approval and legalization, the document of SPM UII is distributed to all organization units in the working milieu of UII.
3.2.4 SPM Manual
SPM Manual is a documented procedure which elaborates and elucidates the steps and mechanism of business process implementation and system processes in UII. The SPM Manual is to assure the implementation and control of all processes and systems in UII. The SPM manual format
34 consists of objective, scope, definition, reference, distribution, manual’s content, and attachment. The manual itself contains order of activities, implementation schedule, and the person in charge for activities.
The SPM manual is to be prepared by BPM which work hand in hand with related units. The SPM Manual is to be discussed and legalized through the mechanism of Management Review of University Senate (RTM-SU). The SPM manual is to be drafted by the Head of Quality System Controller Division (KPBSM), auditd by the Head of Quality Assurance Agency (KBPN), and to be legalized by the Rector.
3.2.5 SPM Standard
SPM Standard is derived from vision, mission, and both the academic and non academic quality policy which is comprised of all business process standards in each organization unit of UII. SPM UII Standard assures the quality of Catur Dharma implementation and the whole supporting processes for the implementation of the Catur Dharma.
UII Standard is drafted to exceed the national standard of higher education and is accrued with the international standard of higher education. Therefore, in the long term it is expected that UII standard will solidly stand against all changes both in the nationwide and worldwide sphere. On the basis of the requirements, demand, and expectation of many related parties, the university sets up the following ten primary standards.
(i) Management and Organization Standard (ii) Academic Standard
(iii) Research Standard
(iv) Community Service Standard (v) Yield of Service Standard (vi) Graduation Standard (vii) Facility Standard (viii) Governance Standard
(ix) Outcome and Cooperation Standard (x) Islamic Proselytizing Standard
The primary standard of UII is abbreviated as MERCY OF GOD which is a shortened version of each capital letter of those ten standards in English as elaborated in table 1 below.
35 Table 1. Standard Code of UII
Standard Code
Management and Organization M Management and Organization
Education E Education
Research R Research
Community Services C Community Services Yield of Services Y Yield of Services
Output O Output
Facilities F Facilities
Governance G Governance
Outcome and Cooperation O Outcome and Cooperation Da’wah Islamiyah D Da’wah Islamiyah
The details of each standard comprised of term definition, standard determination rationale, statement of standard content, standard achievement strategy, standard achievement indicator, related units or parties in standard achievement, and references or relation between one standard to another are to prepare by university management with other related agencies or directorates.
Overall, the relation between vision, mission, quality standard and UII standard is as elaborated in attachment 3a and attachment 3b.
The scope of each standard is developed and determined based on the whole business processes in UII which contains the minimum scope as elaborated in table 2 to table 11.
36 Table 2. The Minimum Scope of Management and Organization Standard
(Management and Organization)
Code The Minimum Scope of Management Standard M1 UII Standard Identity
M2 Organization Standard
M3 Reputation Management Standard M4 Organization Management Standard M5 Islamic Value of Management Standard M6 Strategic Planning of Management Standard M7 SPM Policy Standard
Table 3. The Minimum Scope of Education Standard Code The Minimum Scope of Education Standard
E1 Standard of Education Reputation
E2 Islamic Value Standard of Education Sector E3 Standard of Graduate Competence
E4 Standard of Study Program Specification E5 Standard of Content and Learning Structure E6 Standard of Strategy and Learning Process E7 Standard of Student Character Development E8 Standard of Learning Assessment
E9 Standard of Lecturers and Lecturer Development
E10 Standard of Management and Learning Quality Assurance
37 Table 4. The Minimum Scope of Research Standard
Code The Minimum Scope of Research Standard R1 Standard of Research Sector Reputation
R2 Islamic Value Standard of Research Sector R3 Outcome Standard or Research Result R4 Standard of Research Content
R5 Standard of Research Process R6 Standard of Research Assessment R7 Standard of Researcher
R8 Standard of Research Management
Table 5. The Minimum Scope of Community Services Standard Code The minimum scope of community services
C1 The Minimum Scope of Community Services Standard C2 Reputation Standard of Community Services Sector C3 Islamic Value Standard of Community Services C4 Standard of Community Services Outcomes C5 Standard of Community Services Contents C6 Standard of Community Services Processes C7 Standard of Community Services Assessment C8 Standard of Community Services Implementer C9 Standard of Community Services Management
38 Table 6. The Minimum Scope of Yield of Services Standard
Code The Minimum Standard of Yield of Services Y1 Reputation Standard of Services Sector
Y2 Islamic Value Standard of Services Sector Y3 Standard of Academic Services
Y4 Standard of Laboratory Services Y5 Standard of Library Services
Y6 Standard of Student Activity Services Y7 Standard of General Services
Y8 Standard of Financial Services
Y9 Standard of Graduation Ceremony Services Y10 Yield of Services Standard for Student’s Parents Y11 Yield of Services Standard for Outcome
Table 7. The Minimum Scope of Output Standard Code The Minimum Scope of Output Standard
O1 Standard of Output Reputation O2 Islamic Value Standard of Output O3 Academic Standard of Output O4 Standard of Length of Study O5 Standard of Output Ethics
O6 Standard of Diploma Supplement
39 Table 8. The Minimum Scope of Facility Standard
Code The Minimum Scope of Facility Standard F1 Reputation Standard of Academic Sector
F2 Islamic Value Standard of Facility Sector
F3 Standard of Learning Facility and Infrastructure F4 Facility Standard of Academic Laboratory F5 Facility Standard of Library
F6 Standard of Research Infrastructure and Facility
F7 Standard of Community Service Infrastructure and Facility F8 Facility Standard of Information Technology
F9 Facility Standard for Management F10 Facility Standard for Lecturers
F11 Facility Standard for Academic Staffs F12 Facility Standard for Administrative Staffs F13 Facility Standard for Students’ Activities F14 Standard of Public Facilities
40 Table 9. The Minimum Scope of Governance Standard
Code The Minimum Scope of Governance Standard G1 Reputation Standard of Governance Sector
G2 Islamic Value Standard of Governance Sector G3 Governance Standard of Information Technology G4 Governance Standard of Learning Financing
G5 Governance Standard of Research Funding and Financing G6 Governance Standard of Community Service Financing G7 Governance Standard of Facilities and Infrastructure G8 Financing Standard of Academic Supplement
G9 Standard of Salary and Incentives G10 Standard of Social Aid and Welfare
G11 Recruitment Standard of Lecturers and Academic Staffs
G12 Standard of Academic Method and Development of Academic Method
G13 Ethical Standard of Lecturers and Academic Staffs G14 Ethical Standard of Students
G15 Standard of Employee Discipline
G16 Standard of Working Hours, Overtime Hours, and Leave G17 Assessment Standard of Working Achievement
G18 Standard of Mutation, Promotion, and Demotion G19 Standard of Working Contract and Termination G20 Standard of Risk Management
41 Table 10. The Minimum Scope of Outcome and Cooperation
Code The Minimum Scope of Outcome and Cooperation O1 Standard of Contribution and Reputation of Outcome
O2 Islamic Value Standard of Outcome O3 Standard of Outcome Tracking O4 Standard of Cooperation
O5 Standard of Feed Back Filter of Internal Stakeholders O6 Standard of Feed Back Filter of External Stakeholders O7 Standard of Stakeholders’ Satisfaction
Table 11. The Minimum Scope of Da’wah Islamiyah (Islamic Proselytizing) Standard
Code The Minimum Scope of Islamic Proselytizing D1 Reputation Standard of Islamic Proselytizing Sector
D2 Competence Standard of Islamic Proselytizing D3 Material Standard of Islamic Proselytizing D4 Media Standard of Islamic Proselytizing D5 Target Standard of Islamic Proselytizing D6 Implementer Standard of Islamic Proselytizing D7 Method Standard of Islamic Proselytizing D8 Financing Standard of Islamic Proselytizing
Meanwhile, the primary sector to be responsible with comprehensive standard drafting out of those ten primary standards leads to the following 99 scopes as
42 elaborated in table 12. The unit related to standard drafting and business processes of each standard is as elaborated in attachment 4.
Table 12. The Primary Sector Responsible for Standard Content of UII Standard The Responsible Party for Content
Standard
M Management and
Organization Vice Rector for Administration, Finance, & Human Resources Affairs E Education Vice Rector for Academic Affairs R Research Vice Rector for Academic Affairs C Community Services Vice Rector for Academic Affairs Y Yield of Services Vice Rector for Administration,
Finance, & Human Resources Affairs
O Output Vice Rector for Academic Affairs
F Facilities Vice Rector for Administration, Finance, & Human Resources Affairs G Governance Vice Rector for Administration,
Finance, & Human Resources Affairs O Outcomes and Cooperation Vice Rector for Cooperation, Students,
Religion, & Outcomes Affairs D Da’wah Islamiyah (Islamic
Proselytizing) Vice Rector for Cooperation, Students, Religion, & Outcomes Affairs
3.2.1.5.1. Quality Objectives
The quality objectives of UII is the objectives derived from each primary standard “MERCY OF GOD”, as part of reputation standard/ the quality standard as the target to achieve by the university, faculty, and study program. The parameter of quality objectives for the university derived from MERCY OF GOD are as elaborated in table 13 below.
43 Table 13. University Quality Objectives
Standard No. Description
M Management and
Organization 1. University and Study Program Achievement in The World Rank
E Education 2. Average Islamic Competence Grade of Outputs
R Research 3. Percentage of Lecturers’ Scientific Publication in Reputable International Journal or patented journal
C Community
Service 4. Percentage of Lecturers receiving grants of community services from external parties Y Yield of Services 5. Stakeholder’s Level of Satisfaction towards
services
O Output 6. Percentage of outputs with standard length of study
F Facilities 7. Stakeholder’s level of satisfaction towards facilities
G Governance 8. Lecturer’s Performance Appraisal O Outcome and
Cooperation 9. Percentage of employed Outputs within three months
D Da’wah Islamiyah 10. Percentage of employees taking part in Islamic Proselytizing at the national or international level
