THE INFLUENCE OF COMMUNICATION AND MOTIVATION ON EMPLOYEES TOWARDS EMPLOYEE TURNOVER INTENTION. A
CASE STUDY OF PT. ASIA JAYA (NORTH JAKARTA)
BY
RONY FERDINAND ALPHONSO 11403122
BACHELOR‘S DEGREE in
BUSINESS ADMINISTRATION - INTERNATIONAL BUSINESS AND MARKETING CONCENTRATION
FACULTY OF BUSINESS AND COMMUNICATION
SWISS GERMAN UNIVERSITY The Prominence Tower
Jalan Jalur Sutera Barat No. 15, Alam Sutera Tangerang, Banten 15143 - Indonesia
August 2018
BY
RONY FERDINAND ALPHONSO 11403122
BACHELOR‘S DEGREE in
BUSINESS ADMINISTRATION - INTERNATIONAL BUSINESS AND MARKETING CONCENTRATION
FACULTY OF BUSINESS AND COMMUNICATION
SWISS GERMAN UNIVERSITY The Prominence Tower
Jalan Jalur Sutera Barat No. 15, Alam Sutera Tangerang, Banten 15143 - Indonesia
August 2018
Revision after the Thesis Defense on 27th July 2018
THE INFLUENCE OF COMMUNICATION AND MOTIVATION ON EMPLOYEE TOWARDS EMPLOYEE TURNOVER INTENTION. A CASE STUDY OF PT. ASIA JAYA (NORTH JAKARTA) Page 2 of 95
Rony Ferdinand Alphonso
STATEMENT BY THE AUTHOR
I hereby declare that this submission is my own work and to the best of my knowledge, it contains no material previously published or written by another person, nor material which to a substantial extent has been accepted for the award of any other degree or diploma at any educational institution, except where due acknowledgement is made in the thesis.
Rony Ferdinand Alphonso
Student Date
Approved by:
Dr. Dr. Rachman Sjarief, Dipl.–Ing. MM. MH.
Thesis Advisor Date
Dr. Nila Krisnawati Hidayat, SE., MM.
Dean Date
Rony Ferdinand Alphonso
ABSTRACT
THE INFLUENCE OF COMMUNICATION AND MOTIVATION ON EMPLOYEES TOWARDS EMPLOYEE TURNOVER INTENTION
A CASE STUDY OF PT. ASIA JAYA (NORTH JAKARTA) By
Rony Ferdinand Alphonso
Dr. Dr. Rachman Sjarief, Dipl.–Ing. MM. MH., Advisor
SWISS GERMAN UNIVERSITY
The purpose of this research is to analyze on how communication and motivation on employees have influenced to the employee turnover intention in PT. ASIA JAYA. In this research, there are several indicators relating to employees communication, employee motivation and employee turnover intention. In this research Quantitative method was used to analyze the data which were collected from 57 permanent employees by using SPSS and also supported by semi- structured interviews with the director and employee of the company. The research found significantly positive influences between employee communication, employee motivation on employee turnover intention. The finding of the research shows communication and motivation have influences with correlation coefficients of -0.422 and -0.462, showing negative signs refers to the results that the employees communication and motivation have inversely influences on employee turnover intention. While the communication and the motivation shows significant influences with correlation coefficients of 0.293. The research discusses important implications regarding how the employees communication and motivation have influenced on reducing the employee turnover intention.
Keywords: Communication, Motivation, Employee Turnover Intention
THE INFLUENCE OF COMMUNICATION AND MOTIVATION ON EMPLOYEE TOWARDS EMPLOYEE TURNOVER INTENTION. A CASE STUDY OF PT. ASIA JAYA (NORTH JAKARTA) Page 4 of 95
Rony Ferdinand Alphonso
© Copyright 2018 by Rony Ferdinand Alphonso
All rights reserved
Rony Ferdinand Alphonso
DEDICATION
I dedicate this thesis to my family, friends, Advisor and all the people who support this thesis.
THE INFLUENCE OF COMMUNICATION AND MOTIVATION ON EMPLOYEE TOWARDS EMPLOYEE TURNOVER INTENTION. A CASE STUDY OF PT. ASIA JAYA (NORTH JAKARTA) Page 6 of 95
Rony Ferdinand Alphonso
ACKNOWLEDGEMENTS
I would like to say thanks to God for make this thesis research happen, without Your bless I won't finished my thesis on time. I also want to say thanks to my precious family who support and love me no matter what I do and also to all my friends who encourage me to create this thesis.
Firstly, I would like to take this opportunities to express my gratitude to my thesis advisor Dr. Dr. Rachman Sjarief, Dipl.–Ing. MM. MH. for your time spent, advices and guidance on my thesis process.
Secondly, I would also like to say a special thanks to all Swiss German University lectures and friends for support and accompany me during the entire course and thesis work.
Finally, to the Director of PT. ASIA JAYA, Mr. Rinaldo, Mr. Ajo as one of the employees and all the respondents that spared their precious time for the questionnaires survey and interview section for providing me information and data to complete my thesis. Thank you for your help, this thesis would not have been possible without your support.
Rony Ferdinand Alphonso
Table of Contents
STATEMENT BY THE AUTHOR ... 2
ABSTRACT ... 3
DEDICATION ... 5
ACKNOWLEDGEMENTS ... 6
List of Figures ... 10
List of Tables... 11
CHAPTER 1 – INTRODUCTION ... 12
1.1 Background of the Study ... 12
1.1.1 Trucking Logistics Industry ... 12
1.1.2 Trucking Logistics in Indonesia ... 12
1.1.3 Human Resource in Truck Logistics Industry ... 13
1.1.4 Human Resource in Indonesia ... 15
1.1.5 Human Resource in PT. ASIA JAYA ... 17
1.2 Research Problems ... 20
1.3 Research Question ... 20
1.4 Research Objectives ... 20
1.5 Scope and Limitation ... 20
1.6 The significant of the research ... 21
CHAPTER 2 – LITERATURE REVIEW ... 22
2.1 Framework of Thinking ... 22
2.2 Variables ... 23
2.2.1 Human Resources Management in General... 23
2.2.2 Employee Turnover ... 24
2.2.3 Communication ... 27
2.2.4 Motivation ... 31
2.3 Previous Study ... 36
2.4 Study Difference ... 41
2.5 Research Model ... 41
THE INFLUENCE OF COMMUNICATION AND MOTIVATION ON EMPLOYEE TOWARDS EMPLOYEE TURNOVER INTENTION. A CASE STUDY OF PT. ASIA JAYA (NORTH JAKARTA) Page 8 of 95
Rony Ferdinand Alphonso
2.6 Hypothesis ... 41
CHAPTER 3 – RESEARCH METHOD... 42
3.1 Type of Study ... 42
3.2 Time Frame of Study ... 42
3.3 Research Framework ... 43
3.4 Population and Sample ... 45
3.4.1 Population ... 45
3.4.2 Sample ... 45
3.5 Type of Data and Collection Method ... 46
3.5.1 Primary Data ... 47
3.5.2 Secondary Data ... 48
3.6 Operational Variables ... 48
3.7 Data Analysis... 50
3.7.1 Validity Test ... 50
3.7.2 Reliability Test ... 50
3.8 Hypothesis Testing ... 51
3.8.1 F-Test Statistic (ANOVA) ... 51
3.8.2 T-test Statistic ... 52
CHAPTER 4 - RESULT AND DISCUSSION ... 53
4.1 Pre-test Questionnaire Result ... 53
4.2 Respondents' Profile ... 54
4.2.1 Age ... 54
4.3 Inferential Statistics Analysis ... 55
4.3.1 Validity Test of Communication ... 55
4.3.2 Validity test of Motivation ... 56
4.3.3 Validity test of Employee Turnover Intention ... 57
4.4 Reliability Test ... 58
4.5 Classical Assumption Test ... 59
4.5.1 Heteroscedasticity Test ... 59
4.5.2 Normality Test ... 60
4.5.3 Multi-collinearity Test ... 61
Rony Ferdinand Alphonso
4.6 Multiple Regression Test ... 61
4.6.1 T-Test ... 62
4.6.2 F-Test ... 63
4.6.3 Coefficient Determination (R2) ... 63
4.7 Hypothesis Result ... 64
4.8 Interpretation ... 67
4.9 Triangulation ... 68
CHAPTER 5 - CONCLUSION AND RECOMMENDATIONS ... 70
5.1 Conclusions ... 70
5.2 Recommendations ... 71
5.2.1 Recommendations for PT. ASIA JAYA ... 71
5.2.2 Recommendations for Further Study ... 75
APPENDICES... 77
Questionnaire ... 87
References ... 88
Curriculum Vitae ... 90
