THE MEDIATION OF HUMAN CAPITAL

(1)

THE MEDIATION OF HUMAN CAPITAL

By

Evangelyn 11403002

BACHELOR’S DEGREE in

BUSINESS ADMINITRATION – HOTEL AND TOURISM MANAGEMENT FACULTY OF BUSINESS AND COMMUNICATION

SWISS GERMAN UNIVERSITY The Prominence Tower

Jalan Jalur Sutera Barat No. 15, Alam Sutera Tangerang, Banten 15143 - Indonesia

July 2018

Revised after the Thesis Defense on 16 July 2018

(2)

Evangelyn

STATEMENT BY AUTHOR

I hereby declare that this submission is my own work and to the best of my knowledge, it contains no material previously published or written by another person, nor material which to a substantial extent has been accepted for the award of any other degree or diploma at any educational institution, except where due acknowledgement is made in the thesis.

Evangelyn

Student Date

Approved by:

Fiter Abadi, MBA

Thesis Advisor Date

Dr. Nila Krisnawati Hidayat, SE, MM

Dean of Business and Communication Faculty Date

(3)

Evangelyn

ABSTRACT

ANALYSIS FACTORS OF INNOVATION PERFORMANCE IN THE 3 STARS HOTEL INDUSTRY IN JAKARTA WITH

THE MEDIATION OF HUMAN CAPITAL

By Evangelyn

Fiter Abadi, MBA, Advisor

SWISS GERMAN UNIVERSITY

The hotel industry in Jakarta is suffering a high competitive market situation, which leads to decrease in average hotel occupancy. This is because of the imbalance growth of the number of hotels and the number of tourists visiting Jakarta. Studies ague that innovation is the answer when organization is facing competitive market. Different with others, MaxOne Hotel group in Jakarta shows that they can survive the competitive market through innovating. This study argues that innovation performance can be driven by the human resource management practices through human capital. To get better understanding on the relation between human resource management practices, human capital, and innovation performance, this study tries to explore the MaxOne Hotels employees’ perspectives by self-evaluating their performance. The data obtained from 125 employees of MaxOne Hotels in Jakarta shows that human capital has strong relation with innovation performance. However, not all of the human resource management practices are significantly influence the human capital in the organization.

Keywords: Human Resource Management Practices, Human Capital, Innovation Performance, Hotel Industry

(4)

Evangelyn

(5)

Evangelyn

DEDICATION

I dedicate this study for my family for their endless support and encouragement.

Thank you for always believing in me.

(6)

Evangelyn

ACKNOWLEDGMENTS

First of all, I would like to express my sincere gratitude to God for giving me countless blessing, faith, and strength to complete this thesis.

My sincere thank you to both of my parents, Sugito Gunawan and Fifi, for their unconditional love, support, and understanding. I would also like to thank my brothers, Sachiyo Kenji and Kennichie Manzo, and my dogs Keiko and Seika, who have been supporting me and making my days filled with happiness throughout the stressful thesis process.

I would also like to express my biggest appreciation to my thesis advisor, Fiter Abadi, MBA, for all the encouragement, critics, guidance, and support during this thesis development. To Munawaroh Zainal, SE, MM, Robert La Are, S.ST, M.Par., James Hunt, and Michael D. McNeil, thank you for your support, insightful comments, and help.

For my biggest supporter, Nicolas Alvin, thank you for always being there for me.

Thank you for tons of encouragement and understanding during my stressful days that helps me to survive my university life.

To Jesslyn Wakarie and Mario Hidayat, who have been fighting and struggling together for the sake of this thesis.

To Maria Emanuelle, Lolita Juliany, and Juan Aprilliano, my main support system, thank you for being there for me through my ups and downs, endless support, and for being good listeners.

Last but not least, my biggest thank to all my friends in Hotel & Tourism Management B class, Khansa Qonita, Rivani Fachmi, Gabriella Windya, Chatarina Natalia Putri, Bagus Dwi Satrio, and Olivia Triciana for all the laughs and tears. I also like to thank to all Hotel & Tourism Management Department Batch 2014 for all the unforgettable moment during these past 4 years in Swiss German University.

(7)

Evangelyn

THE MEDIATION OF HUMAN CAPITAL