TUGAS 4
MANAJEMEN OPERASI
1. What is Process strategy ?
2. descibe the example of each the process strategy !
3. What type of process is used for making each of the following products ? a. beer
b. wedding invitation c. automobiles d. paper e. big Macs f. custom homes g. motorcycles
4. what is service blueprinting ? 5. what is process redesign ?
6. what are the techniques for improving service productivity ?
7. name the four quadrants of the service process matrix. Discuss how the matrix is used to clasify services into categories ?
8. what is CIM ?
9. what do we mean by a process-control system, and what are the typical elements in such systems ?
10. identify manufacturing firms that compete on each of the four process shown in the figure with the tittle “fit of process, volume and variety”
