The tender document can be downloaded from the CPP portal (http://.procure.gov.in, wwwagricoop.nic.in and krishivistar.gov.in). The competent authority within the DAC&FW reserves the right to cancel the tender or modify/withdraw the terms and conditions contained in the Tender Document at any time without assigning any reason. The service providers/organization are also responsible for guaranteeing the services/functionality of the KCC.
For an overview of the project description and scope of work instructions for bidders, general conditions for bidding, functional requirements, pre-qualification criteria, forms and schedules, please visit the website http://eprocure.gov.in; http://www.agricoop.nic.in and http://krishivistar.gov.in. This would enable the CPP Portal to inform bidders via SMS/e-mail in case there are any corrections issued in the tender document. Please note the number of envelopes in which the bid documents are to be submitted, the number of documents – including the names and contents of each of the documents to be submitted.
The details of the DD/any other accepted instrument sent physically should match the details available in the scanned copy and the details entered during the bid submission. The confidentiality of the offers is maintained using the protected Socket Layer 128-bit encryption technology.
DEFINITIONS
Bidder" means the firm/consortium that provides the solution(s), services and/or materials required in the KPF. DAC&FW” means Department of Agricultural Cooperation and Farmers Welfare, Ministry of Agriculture and Farmers Welfare, Government of India. OEK” means the Kisan Call Center scheme of the Department of Agricultural Co-operation and Farmers' Welfare.
Trial Period” means the period specified after Partial Acceptance during which the Service Provider's performance obligations with respect to the. RFP” means Request for Proposal, Tender Document or Bidding Document including the written clarifications and amendments issued by DAC&FW with respect to the RFP. Service Provider” means the successful bidder to whom the purchase order has been placed by DAC&FW.
Site” means the location(s) for which the work has been awarded and where the services are to be provided. 34;Third Party Agency” means any agency appointed by DAC&FW for monitoring the work of Service Provider and other related issues.
PROJECT DESCRIPTION AND SCOPE OF WORK
- Project Description and Objective
- Procedure for handling the calls
- Call Centre Set-up
- Scope of Work
- Minimum Prescribed Remuneration of Kisan Farm Tele Advisors
- INSTRUCTION TO BIDDERS
- RFP document
- Eligible Bidders
- Cost of Bidding
- Bid Process Schedule
- Pre Bid Conference
- Clarification on Bidding Documents
- Amendment of Bidding Documents
- Language of Bid and its Authentication
- Documents Comprising the Bids
- Submission of Bid
- Period of Validity of Bids
- Bid Security (Earnest Money)
- Format and Signing of Bid
- Marking of Bid
- Opening of Bids by DAC&FW
- Examination and Evaluation of Bids 3.18.1 Evaluation of Pre-Qualification Bid
- Abstract of Evaluation Process of Technical/Financial Bids
- Criteria for Evaluation and Comparison of Bids
- Pre-Qualification Bid
- Criteria for Evaluation and Comparison of Technical Bids
- Opening& Comparison of Financial Bids
- Evaluation of Financial Bids
- Selection of Implementing Agency
- Negotiation with the R1 bidder
- Award of Contract
- DAC&FW’s Right to Vary Quantities
- DAC&FW’s right to Reject Any or All Bids
- Extension of Period of Validity
- Notification of Successful Bidder and Acceptance by Successful Bidder (a) Prior to expiration of the period of Bid validity, DAC&FW will notify the
- GENERAL CONDITIONS FOR BIDDING
- Governing Language
- Applicable Law
- Change in Law
- Use of Bid Documents and Information
- Performance Security
- Payment Terms
- Time Schedule
- Taxes & Duties
- Liquidated Damages
- Penalties
- Compensation for Change of Location of a Kisan Call Centre
- Reduction of charges upon increase in number of seats in a Kisan Call Centre
- Probation Period
- Contract Period
- Implementation Services
- Acceptance Testing
- Books & Records
- Notice
- Force Majeure
- Indemnification
- Default and Termination
- Termination for Insolvency
- Resolution of Disputes
- Information Security
- FUNCTIONAL REQUIREMENTS
- FORMS AND SCHEDULES
- Declaration Regarding Acceptance of Terms & Conditions Contained in the RFP Document
- Bid Letter Form
- Bid Security Form
- Details of Organizational, Financial and Technical Capacity of the Bidder
KKMS also has links with various schemes of DAC&FW, Ministry of Agriculture and. The Service Provider will integrate KKMS and DAC&FW with Contact Center Solution to get the number of callers on the relevant screen of KKMS within 3 months from the award of the contract. However, the cost of repairing, replacing and maintaining the VPN will not be borne/reimbursed by DAC&FW.
DAC&FW will provide one-time funding for the installation of a biometric attendance machine. However, the expenses for repair, replacement and maintenance of the biometric attendance machine will not be borne/reimbursed by DAC&FW. DAC&FW may also decide to subsequently increase the minimum compensation of the FTAs and in that case will repay the increased amount to the Service Provider, taking into account the shift factor of 32%.
The monthly Total Operating Costs per FTA include all infrastructure-related costs of the Service Provider (including the costs of registration fees, installation fees and initial deposits for telephone connections of the KCCs). In exceptional circumstances, DAC&FW may request the Bidder's consent to an extension of the validity period. The final selection of the Service Provider will be made based on the composite score obtained on both the Technical and Financial bids during the evaluation process.
DAC&FW will release payments to the Service Provider within 5 days of receipt of invoice, subject to satisfactory performance of the Service Provider. Acceptance Test (AT) for newly established KCCs will be conducted by DAC&FW. The Service Provider shall send to DAC&FW at the end of the month attested copies of work roll, attendance record and leave log for each month for each Kisan Call Centre.
The Service Provider will be considered to be in control and in possession of the necessary equipment for the proper and normal operation of the System. However, the Service Provider shall continue to perform the Contract to the extent not terminated. There would be a separate unit/lock for KCC when it is located in the general call center of the Service Provider.
DAC&FW has the right to vary quantities, i.e. the number of seats in the KCCs, even completely stopping the KCC for one or more states at the time of award of the contract and/or subsequently at any time during the contract period. For this purpose, the availability of the outgoing PSTN lines and conference facilities must be arranged by the service provider. The Service Provider shall send certified copies of the duty schedule, attendance record and downtime log for each month for each Kisan Call Center to DAC&FW at the end of the month.
Violates any of the important terms of this RFP document or indulges in activities that would jeopardize the interests of the DAC&FW.
Organizational
Financial
- Details of Tentative Locations of Kisan Call Centres
- Bid Price Schedule (Amount in Rupees)
MANPOWER COST (RUPEES PER MONTH)
- TOTAL MANPOWER COST PER MONTH (1 to 7 above) [A]
COST RELATED TO RECURRING EXPENDITURE
- Cost of Fixed Assets taken for Working out Total Operating Cost Per Month at Form 6.6
- Rental Value of KCC Space at Different Location taken for the Purpose of WorkingOut Total Operating Cost Per Month as at Form 6.6
- Performance Bank Guarantee
- Format for Seeking Clarifications, Submitting Queries / Suggestions for the Pre Bid Conference
2 IPPBX/ Voice Media Gateway 3 Server as per specifications .. in Appendix 2 with a printer .. specifications in Appendix 3 5 UPS as per specifications in. In consideration of the Department of Agriculture and Co-operation, having its office at DOE, Krishi Vistar Bhawan, Pusa, New Delhi INDIA) (hereinafter referred to as "DAC&FW" which expression shall include all successors, administrators, unless contradicts its content or meaning. and implementers) and having entered into an agreement with the date issued Purchase Order No. WHEREAS, the Service Provider has unequivocally agreed to supply the materials according to the terms and conditions given in the Agreement dated ________ / Purchase Order No.
We the Bank”), which will include our successors, administrators and executors, create an irrevocable Letter of Guarantee no. your statement stating that the amount claimed is due to the Service Provider's failure to fulfill the Agreement and notwithstanding any dispute by the Service Provider referred to above. This guarantee will remain in force until the date of validity and any claim in relation to it must reach the Bank no later than the date(s) specified.
However, notwithstanding anything else contained in this warranty, if the service provider does not submit.
Configuration of Desktop PCs to be provided for each seat in Kisan Call Centre
SPECIFICATIONS FOR SERVER
SPECIFICATIONS FOR WEB CAM
SPECIFICATIONS FOR UPS
Manufacturing facility must have ISO 9001 Test certificate from any recognized Govt. agencies i.e. 1 Noise Cancellation: The headset should have a noise canceling microphone that filters out unwanted background noise, making it ideal for use in loud, open office work environments. 2 Small design: The headphones should be extremely durable, but heavy only for the Doo Head Band.
Required Dedicated Download Internet Bandwidth at the 21locations of the Kisan Call
State-wise number of seats and Air Conditioners required at different locations
Details of State Agricultural Universities (SAU)/State Agricultural Management and
