14 Troubleshooting
Problem Solution
The Vision Manager software will not connect to my sensor Make sure that:
• The sensor is powered on
• The sensor is connected to the computer or the network
• You are connecting to the correct sensor (verify the sensor name and IP address)
The image is not clear Make sure that:
• The lens is properly screwed onto the sensor
• The lens is clean
• The lens is properly focused (see Acquire a Good Image on page 16)
No images appear in the Image pane Make sure that:
• The exposure is correct (run Auto Exposure)
• The sensor is receiving trigger signals I changed a test parameter but the test does not seem to
be working Make sure that the test parameter checkbox is selected to
enable the test parameter
Depending on the situation, a message may appear on the computer screen. These messages include an identification number, a message description, and a list of recommended solutions. There is also an option to send a report to Banner Engineering.
Error Code Description Recommended Solution 10011 A connection to the sensor could
not be established. One or more required channels failed to connect
• Verify the sensor is energized
• Verify the sensor ethernet cable is connected
• Verify all inline network equipment is energized, properly configured and connect
• Verify network equipment cables connected
• Verify network adaptor properly configured
• Verify the sensor IP address valid
• Verify there are no other devices using the same IP address
• Verify sensor subnet valid
• Verify the sensor can be successfully pinged
• Verify network firewall settings support connection to the sensor
10012 A connection to the sensor could not be established. A timeout occured connecting required channels.
• Verify the sensor is energized
• Verify the sensor ethernet cable is connected
• Verify all inline network equipment is energized, properly configured and connect
• Verify network equipment cables connected
• Verify network adaptor properly configured
• Verify the sensor IP address valid
• Verify there are no other devices using the same IP address
• Verify sensor subnet valid
• Verify the sensor can be successfully pinged
• Verify network firewall settings support connection to the sensor
10020 A connection to the sensor could not be established. One or more required channels failed to connect.
• Verify the sensor is energized
• Verify the sensor ethernet cable is connected
• Verify all inline network equipment is energized, properly configured and connect
• Verify network equipment cables connected
• Verify network adaptor properly configured
• Verify the sensor IP address valid
• Verify there are no other devices using the same IP address
• Verify sensor subnet valid
• Verify the sensor can be successfully pinged
• Verify network firewall settings support connection to the sensor
10021 A connection to the sensor could not be established. One or more required channels failed to connect.
• Verify the sensor is energized
• Verify the sensor ethernet cable is connected
• Verify all inline network equipment is energized, properly configured and connect
• Verify network equipment cables connected
• Verify network adaptor properly configured
• Verify the sensor IP address valid
• Verify there are no other devices using the same IP address
• Verify sensor subnet valid
• Verify the sensor can be successfully pinged
• Verify network firewall settings support connection to the sensor
Error Code Description Recommended Solution 10022 The connection to the sensor was
lost while sending data. • Verify the sensor is energized
• Verify the sensor ethernet cable is connected
• Verify all inline network equipment is energized, properly configured and connect
• Verify network equipment cables connected
• Verify network adaptor properly configured
• Verify the sensor IP address valid
• Verify there are no other devices using the same IP address
• Verify sensor subnet valid
• Verify the sensor can be successfully pinged
• Verify network firewall settings support connection to the sensor
10023 The connection to the sensor was
lost while receiving data. • Verify the sensor is energized
• Verify the sensor ethernet cable is connected
• Verify all inline network equipment is energized, properly configured and connect
• Verify network equipment cables connected
• Verify network adaptor properly configured
• Verify the sensor IP address valid
• Verify there are no other devices using the same IP address
• Verify sensor subnet valid
• Verify the sensor can be successfully pinged
• Verify network firewall settings support connection to the sensor
10024 The connection to the sensor was
lost while receiving data. • Verify the sensor is energized
• Verify the sensor ethernet cable is connected
• Verify all inline network equipment is energized, properly configured and connect
• Verify network equipment cables connected
• Verify network adaptor properly configured
• Verify the sensor IP address valid
• Verify there are no other devices using the same IP address
• Verify sensor subnet valid
• Verify the sensor can be successfully pinged
• Verify network firewall settings support connection to the sensor
10025 The connection to the sensor was
lost while receiving data. • Verify the sensor is energized
• Verify the sensor ethernet cable is connected
• Verify all inline network equipment is energized, properly configured and connect
• Verify network equipment cables connected
• Verify network adaptor properly configured
• Verify the sensor IP address valid
• Verify there are no other devices using the same IP address
• Verify sensor subnet valid
• Verify the sensor can be successfully pinged
• Verify network firewall settings support connection to the sensor