Yes Yes Request for Testing
Verbal Request Written Request
Fill in application form
Check requested standard is within FTL’s Scope of Test
Capable to perform test?
Yes
Inform Client
Procedure 3.3 : Registration for Job Number
Submit supporting documents
Received complete set?
Yes
Procedure 3.2 : Receiving Testing Samples
Check sample design & available equipements
Able/ unable?
Inform client
Tested samples to be collected?
Quote price and advice client to settle payment
Procedure 3.6 : Payment for Testing Services
Both parties agreed on the contract?
Settle payment?
Record
Testing
Refer to D/FTL/9 Manual Pengendalian Sampel
Procedure 5.2 : Reporting Test Results
Send test result & test certificate (if pass) to client
Record
Inform client to collect tested
sample
Tested samples collected?
Record Procedure 3.5 : Transportation,
Storage and Disposal of Test Samples
No Yes Inform client
No Record
Settle?
No No No No No
Yes
Application for Testing Service
Review of contract?
Procedure 3.9:
Review of Contract
Yes No
Yes
Yes/
No
Yes
