Allen M.W6lale - Angeles

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Holy Angel Univercity Angeles City

Determ

ⁱ

nants of Gustomer Satisfaction of Angeles Gity Water District Services

A Business Research Presented to

the Faculty of the Graduate School of Business

ln Partial Fulfillment

of the Requirements for the Degree Mastei of Business Manaigement

Allen M.W6lale

March 09, 2007

ACWD

Ctsmer

Sdisfrcti

E$#LY ^AN GEL ^{T]N TVHRSET'V}

DETERMINA}ITS

^OF

CUSTOMER SATISFACTION

OF

ANGELES CITY WATER DISTRICT SERYICES

ALLEN

I'I

LACANLALE

Abftrt

This shdy

ile*ifu

^{the rrajor custorm servfue probbrns ofAngeles}

City

W*cr Di#

^(ACWD) that couH atr€ct cu$orrer sdisfactlm

of

ACWD

Diffi

residcdial ctrstomers.

Tb

ability to orylain

tb nr*cr

met€r rading for the

pffio4 cbns

and

pocdres

in harrlling _consenls

ad fmt*rm

^of

tb

^{cc$tymcrs did}

mt

meet

th

satisfrctbn ofthe

urater

dL#

^{cu$onss- Also, cusonrrs gave tlreir}

lcwd rdingtotlp

casc

inca*rcting tk

^{busircss cc,ffcr. Tksc} re$ilts suggcstftl"t ACWD couh post or diSrih*e flyas erylaining msts

rdings

to

cu$oms

to

keep

ttrm

inforrftEd ard updated ^nnd cgrrH introdrre a mll cent€r sercb€s, or srabh th€

diffi

^to comect with c*$onrrs rmre

coreiScr$Iy

ad efficirdly

tkoilgh all torrch poids usiry a singb hotlinc nmber to msnrcr

thir

ntrds 24fl operdbns