Loading I ORGAN6 My organization uses technology that allows
6.1 Summary of the Findings
CHAPTER 6
SUMMARY OF THE FINDINGS, CONCLUSIONS, CONTRIBUTIONS, AND RECOMMENDATIONS
This chapter contains: 1) a summary of the findings to provide answers to the research questions; 2) the conclusion of the study; 3) the contributions of the findings;
4) recommendations to organizations and management; 5) implications for future research.
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recommend appropriate management alternatives for utilizing key lessons for the improvement of the individual’s to transfer knowledge at AOT.
6.1.1 Summary of the Findings Based on the Research Questions
This section sheds light on the findings based on 2 research questions as below:
6.1.1.1 Research Question 1: How can the Improvement in the Individual’s Capability to Transfer Knowledge at AOT be Assessed?
From the findings in the research, the proposed model was developed on the basis of management theories in order to perceive which factors had an influential impact on the improvement of the individual’s capability at AOT to transfer knowledge. From the research, the factors that were arrived at were organizational structure (mechanistic structure and organic structure), people factors (training and incentives), and information technology.
6.1.1.2 Research Question 2: What are the Identified Factors that can Serve as the Key Factors in the Improvement of the Individual’s Capability to Transfer Knowledge at AOT?
The findings in the research confirmed that all of the factors (mechanistic structure, organic structure, training, incentives, and information technology) were proven to serve as the key factors in the improvement of the individual’s capability in relation to knowledge transfer. The research mentioned that all of the factors played essential roles but indicated different degrees of effects regarding this improvement.
6.1.1.3 Research Question 3: To What Extent are the Identified Factors Associated with the Improvement of the Individual’s Capability to Transfer Knowledge at AOT?
According to the findings, information technology played the most important role in terms of predicting the improvement of the individual’s capability to transfer knowledge. Even though the effect of information technology was only direct, the total effect was the highest (total effect = 0.316) compared to the other variables, which generated both direct and indirect effects. The reason is that employees nowadays continually use information technology such as computers,
printers or new software for facilitating work tasks or reducing their workload.
Specifically, the linkages of the Internet and websites were essential channels of sharing knowledge. Therefore, information technology itself was the most significant factor in the improvement of the individual’s capability to share knowledge among AOT’s employees. Besides the effects of information technology, the total effects from organic structure, training, incentives, and mechanistic structure were 0.259, 0.234, 0.201, and 0.136 respectively. This indicates that the other 4 variables also showed positive effects but to a lesser extent than information technology itself. On the other hand, mechanistic structure produced the highest value for the indirect effect, even though it showed the lowest effect in terms of direct and total effect. The result of the analysis indicates that information technology played an essential role as a moderating variable in the effects of mechanistic structure on the improvement of knowledge sharing among employees. When the employees used the computer or other information technology in order to reduce the work routine, they had more time and were able to communicate or share ideas with others more than before.
Therefore, it can be concluded that the individual’s capability regarding knowledge transfer increases when mechanistic structure, organic structure, training, incentives, and information technology increase.
6.1.2 Summary of the Findings Based on the Hypothesis Testing Table 6.1 shows the results of the hypothesis testing. The summary demonstrates that mechanistic structure, organic structure, training, and incentives had positive relationships with information technology. Significantly, mechanistic structure, organic structure, training, incentives, including information technology, served as key factors that impacted the improvement of the individual’s capability to transfer knowledge.
Regarding the results for the impacts of the factors on the improvement of the individual’s capability to transfer knowledge, all of the identified variables (mechanistic structure, organic structure, training, incentives, and information technology were indicated to have a powerful impact on the improvement of the individual’s capability to transfer knowledge.
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Table 6.1 Summary of the Results of the Hypothesis Testing
No. Hypothesis Result
Mechanistic structure, organic structure, training,
H1 and incentives are likely to have positive Fail to reject effects on information technology.
Mechanistic structure, organic structure, training, incentives, and information technology are
H2 likely to have positive effects on the Fail to reject improvement of the individual’s capability in
knowledge transfer.
To summarize the analyses from table 6.1, there was a positive relationship of mechanistic structure, organic structure, training, and incentives on information technology. In other words, information technology performs better and to a greater extent when mechanistic structure, organic structure, training, and incentive increase.
Additionally, all of the variables were confirmed to have positive effects on the improvement of the individual’s capability to transfer knowledge. In this regard, mechanistic structure, organic structure, training, and incentives were stated to have direct and indirect positive effects on the improvement of the individual’s capability to transfer knowledge while information technology presented only a direct effect on this capability.