!"#$%&
Teamwork Affecting Performance Efficiency of Employees A Bank in Surat Thani Province
*
Tanayu Puwitthayathorn*
"(
!"#$%&'!()"+,-"
./0%120.345,,",'!"".',-4" ),!+,.
-"./0%1&187 !.34./-4" )",04 9)!,!,:5)/0"5,,5,,/ ;(),&' ,3,"+,
)
: &'+,
* "-,//)3+%1
*Lecturer, Faculty of Management Scienes , Suratthani Rajabhat University
Abstract
The objective of this research was to study teamwork affecting performance efficiency of employees a bank in Surat Thani Province. A questionnaires were used for collecting data from 187 bank of employees in Surat Thani province. The statistics used for data analyzing were mean, standard deviation and multiple regression analysis. The result show that teamwork affecting performance efficiency of employees a bank in Surat Thani Province.
Keywords
: Teamwork, Performance efficiency, Employees a Bank1.
#%:5)-"#)!5)" )"0)()./4,,, 5-- 5)?@04C@"0'5)!!-$ $524!
5--!", .#5)#,[email protected] -";3./0-,./4, &"();D
!/)/)5)","4"-") 4$()&./4) 4)".
0..34,-$ 0 .450)4"-"5--G5/#@, 2559 : ',@K) &./4,5(&/0),/./4"0)4",)!5) .,!"./4"" "05)O,2@04"!.$&'4"45) ,).""."0$#!,)5).)""
3.0&!"./40 0!@04 4/@45)")!5)
&' '!&O",/." !"&
/)./4,)5) &'4"!;20&'
&'4".0-$ " ,-4.$50!,/"4/-"", 55),Q0/'-"$./4!"&./403!""5)
@4.""/3..&/0/- "&"0
!"./4+,-",)!&/0@45)5/?!"
)0O/(0)0!0+,5,../4,% 43!3O5) 5),(03",-"5)"&'-"3.4" 4,, /4!-"""205)4",(03",""!"./40+,-"
5),/-" (; )W%0X, 2549 : 9 ; , O; O2OC;
5)@) ), 2554 : 172)
:,)'//$!!./4, 5,,$","2, 0&.42,-":2?55--!53 $&'4",!"", 5--0 4"".&!"@ #0",)4/!
@4!"./40+,! (0W#, 2555 : 2) 5)/0%1"'# )
.4",!O'# )4),5)
"!:5)""4"!@04,;!"C-"""!"
/'@04"4"252,40# ,&/,. 5,, -";35)-":!0./4,533! /0G&/0%1, 2557: 16)
!) ( 4)'/'$&O-"&'!()"+, -"./0%1 !"@04&()#$%@,'5.!#
&-""!"!-0.5--./45)"","
4"-") 4@040!-$
2. !(* *(!+,#-!(
. &/0./4&''5"5)()"+, -"./0%1-44",50.@040
/
0 " ,
2.1 (Teamwork)
!,))!""&204/0!,)-"
"K$!0"0$#!,)5).)""3 .0&./4,)4/!"4&'.," K$!",@04 (;
)W%0X, 2549 : 6 - 9 ; 0W#, 2555 : 5)
2.1.1 + (!(Goal Sharing) /$, 4-4.$50
!,/"4/-"./43..5(/"0&
?./4"0)4",4/-"
2.1.2 (56(Respectation) /$",55),Q 0/'$54-054,0/'20@(),".$./4K$!
5)-"!"&./403!""5)@4."!"4!;5)
&'./45
1. 4/ǰ
2. ",,"ǰ
3. "4"..&ǰ
4. 5,-",)ǰ
5. ,(03",ǰ
ǰ
1. ;ǰ
2. ;ǰ
3. ).&ǰ
ǰ
2.2.3 !!6+ (Cooperation) /$"-"3 ..&/0/- "&3500/'"0
!"./4+,-",)!&/0@45)5/?!")0O/
(0)0!0+,./40",/-"
2.2.4,!5#(Assignment)/$5,.
./4,% 43!3O5)-"5)@04,@4.
./454@-O/&-" 5)+,./4@04()'!",-"
2.2.5 !";<(Responsibility) /$,(03",5) ..
&04".."!@04,",/./4'!",,(03",-"5)"
&'-"3.4" 4,,/4!-"""205)4"
,(03",""
2.2 <(Performance Efficiency)
+,-" !+,!@04,",/@04" 4",4 4/!" @45)()!@04'!;5): K$!",04G, 2555 : 24 ; @#)&54, 5);3;""3, 2559 : 200 ; ;),O, 2559)
2.2.1 #=<(Quality of Work) /$ 4-4..+, +,!@04,",/@04 4",4K$!();0
2.2.2 =<(Quantity of Work) /$+,!@04;,&
!5(@4 5);/4/" "
2.2.3 !<(Timing of Work) /$.34).+,!
&@04'"/".)!&/0@4";5)'@:
!)-44/'@04&'()"+,-"
$ :@040
#-!( : &'(),"+,-"
./0%1
3. !" !(
3.1 !,! 6#!(
3)"!.34. @045 !+,.-":,)./0
%+&368 200-"Krejcie 5) Morgan (,O3#"0, 2545 : 42 - 43)
@04)"187 5).34"5,,GSimple Random Sampling) 20,9) ( 4@040&',,-4" )205,,",./4)"04"&187 305) ,5,,",.0K$!5,,",!@04,"",,0'100 "K'5)' 5,,",!, ;
3.2 !"#=$=!,
&''5"&5""'5 040 1) 044/
",043 & 20",)!,#-4..4/-",, 5)5(-"&'2) 04",,"",043 & 20",)
!,./4K$!5)",55),Q0/'-"!"
3) 04"4"..&",043 &20",)!,".
&/0- "&"0./4,!"5) 5/.54@- O/4) 045,-",)",043 & 20",)!, 3!""./4+,%5)()'!",@04,@4../454@- O/&-"5)5) 04,(03", ",043 & 20",)!, ,(03",5) ."!@04,",/5)...
+,-"'5&5""'3 040 1)04;
",044 & 20",)!, 4-4.!,- ".+, .+,./4,)5)2,5)()!;2) 04;
",044 & 20",)!,-4..+, 5(.+,
;()5),+,./44/3) 04).& ",044 &
20",)!,.+,5),/)./4&'"/".!"@-)!
&/0,)0- "+,5),+,./4;5))!&/0@4 3.3 #= 6*6!"
( 4@04&0",!20(; "/-4"&( 43!3O5) /3!"!-"!""(reliability) 20.34X5")Q(Alpha Coefficient) -"
Cronbach K$!&'X5")Q,0.8505)+,-"
X5")Q" ,0.830 K$!" .0,0.7 &.34',-4" )"
@04 ()3,O3, 2555 : 445 )" ( 4@04&//"&&55,,",-4"
(Discriminant Power) 20.34Item-total Correlation K$!&'"&&5(r)
" /0.239 - 0.7075)+,-""&&5(r) " /0.327 - 0.642K$!"0)4"," (2550 : 5) @04";D;"&&5-"5,,", 0.20 -$ @"-4"&/
3.4 5*;+!(
&/, ( [email protected]/0"5,,/ ;5,,Enter K$!-@040 PE = E0 + E1 GS + E2 RP + E3 CP + E4 AS + E5 PS + Ȝ
20 E " X0"
Ȝ " 0)!"
PE " +,-"20 GS " 4/
RP " ",,"
CP " "4"..&
AS " 5,-",) PS " ,(03",
4. &!(,(
<1 0/'!,&'205)04-"./0%1
9 S.D. "!"
1. 4/ 4.20 0.52 *
2. ",," 4.14 0.52 *
3. "4"..& 4.11 0.47 *
4. 5,-",) 4.11 0.59 *
5. ,(03", 4.11 0.56 *
20 4.14 0.37 *
*9 = 3.50 – 4.49 /$0/'" .0,
1 ,./0%10/'!,&20
" .0,5)!";04@045044/ 04",,"
045,-",) 04,(03",5)04"4"..&
," .0,04!"&'4"-4.!,-""
3.4",,.&/0)5)&5)",$5-"
!"5,./4,3.@04,%!/4"
,(03",./4!+,-"5)@04.34!"'!,&' 5)"0)4",-""23;, ;) 5)(2555 : 88) )&',)()&'/)&O" !4".&5)
&/0!"-4.!5)()0./44/0!"&./40 .&'!0-$ 5)"0)4",-"0W#G2555 : 90))
&'!4./4 3.3030.5)3&
4",(03","()&'/")4/)-"'()+, -"20&./44"".&"'!!"./4,) 4/-""
<2 0/'!,+,205)04-".
/0%1
9 S.D. "!"
1. 04; 4.06 0.43 *
2. 04; 4.02 0.49 *
3. 04).& 4.03 0.51 *
20 4.03 0.39 *
*9 = 3.50 – 4.49 /$0/'" .0,
2 ,./0%10/'!,
+,20" .0, 5)!";04@045 04; 04).&
5)04; ," .0,04!" 4-4..- "+, 5(&"',,&!@04,",/@04 4",4)!@04&/0
@45);()!4/-""$&./40.+,, 50-".)%; (2552 : 274 - 277)) &@04)!&/05)@04()!0 50""@04$.+,5)',)! .+,' .34)/"
&!4()5)@04()!;"0)4",-";),O (2559))+,5(!@4 45)-4..- "+,
&./4()"";&./4@04;!" 4/@4 5)"0)4", -""QO#5 (2559: 68!)!+,./45)4'.)!&/0
;"0)4",)"!@04 @4&./40.+,@04
3//-"&',+,20-"
<<<<<<<<<<<<./0%1
!, PE GS RP CP AS PS VIF 9 4.04 4.20 4.15 4.12 4.11 4.11
S.D. 0.39 0.52 0.52 0.48 0.59 0.56 PE
-
.370** .307** .493** .388** .432**GS
-
.433** .303** .310** .296** 1.309 RP-
.348** .290** .360** 1.360 CP-
.434** .478** 1.473 AS-
.418** 1.368 PS-
1.456**&O!0,0.01
3 ,5"5)04"&O!0,0.01 K$!"&./40/5" (Multicollinearity)-$ @040 ( 4$@04&0", VIFs -"5"&', 51.309 -1.473 K$!4"10 50 /5"@"./40O/Multicollinearity (Black, 2006: 585)
<4 0",-"X0"-"&', +,20-"./0%1
0"(!
t p-value
? 5"5(
!" 6*
-
! 1.569 0.265 5.920 .000*
1. 4/GGS) 0.133 0.052 2.584 .011*
2. ",,"GRP) 0.023 0.053 0.429 .669 3. "4"..&GCP) 0.235 0.060 3.950 .000*
4. 5,-",)GAS) 0.082 0.047 1.762 .080
5. ,(03",GPS) 0.124 0.050 2.454 .015*
F = 18.840p = 0.000 AdjR2 = 0.344
*&O!0,0.05
4 ,&'044/04"4"..
&5)04,(03",5)(),3,,+,
!"&' 4"/C4/-"5).
5(.&/0).&'!"./4"0)4",4/.&'./4 ,()&' 04&/0- "&.34!" "0./45!"
5)5/?!")0O/(0)0!0+,-"(Robbins and Judge, 2015)ǰ" ,(03", .&-"!"@) !'/4!-"
"54/.0".."!@04,",/@04'"0+,,&' 5)'!",''&O.!&./40+,@04,50-"
Woodcock and Francis G1994: 12),(03",.&''50""$
.+,5)&./4 023 0./4,"; )W%0X G2549: 9)!&' 4"4/ ", 4$50!, -".!"0./4.30&?./4,&' 4/"4"..&!"3500/'3&.)4
&OK$!'23.53/5(&5),(03",.
&"'/.&O"/$!-"&,(03",-"5)/$
&' 5)"0)4",-" G2554: 177)&' ,&'@04 4"0&/04/!30!"4,(03", -"3.5)".+,!"!.&./4-"",) ()&'
5. + , !(,0(;&!(
5.1 + , !(
5.1.1 #$%"!?!()"+,.3C"(
W'3!0'4
5.1.2 ( 4!..& "@-)". "@ 20"',)
"-";3 !5)&,,5/"@"@!"./4@04-4" )!
",)5)!-4..5?!-$
5.1.3 #$%$O/5)"!(),"&'&./4",$
O/5)"!"/5.,5)54@-O/./40' 5.2 0(;&!(
./0%1./4&O!,&'.?04 209044/04"4"..&5)04,(03",!"
()./4+,-"!0!-$ K$!'5/$!.4
&'@04
5.2.1 044/,./40,505)&-4.
!,-".&. 5)&/0).&'.
,,5(&./4"0)4",4/.&5)+,@04",!
5.2.2 04"4"..&,./4&/0- "
&'!"./40",/-"5)./4.345)
?!")0O/(0)0!0+,-"
5.2.3 04,(03",./4&O,!,(03",".."
!@04,",/ ./4!!,(03",5)"!!@04,",/.&,&'5)'!
", 3./4) .!"'-O5)&)../4,5)4./4
""4!&./4&'!",(03",'/.&O/$!-"&
,(03",-"5)"&'-"$4" 4,,/4!-""
"3205)4",(03",""
6. #!(
(),&'(),3,,+,-"
5/./0%1K$!:!@04 @4.-440 $&
-4" )!@04. @.34.0 5),5)C./4+,@04
"K$!3./4,&'!-$
+
)3,O3G2555). .:
;),O.(2559).!"#"$%&'"()"#*+,*"-.!)$/#.0-"1&
2 3#"1%&&#"&!4"&-"5614/7&'"&"(!+,8$69 ,//,;D/)3+%1
0W#G2555). 3 )-&+%&)4&.:)6)6;61%!4:'.0-"1&&
#"&$1'"&"(2%9OO0/,;D./)
/
5/#@. (2559). 23#"<--!=-"&*)6;>?@AABC@AD>E. 4!"2 2559, https://www.bot.or.th/Thai/FinancialInstitutions/Highlights/FSMP3/
FinancialSectorMasterPlanII.pdf
"G2550). !.--7;&1'!-+F/#2--!-=94!"2 2559, http://web.kku.ac.th/nikom/item_relia_validity_2007_u1.pdf
G2555!"#"$%&--#"<)"#*+,*"-.!)$3 .0-"1&&
#"&!4"&!#!1#7G)6;1/1"H6*&79/,;D.
/)/
,O3#"0. (2545). '"*-7G&1 ( !7).: .
@#)&54, 5);3;""3. (2559). !"#"$%&'"(
)"#*+,*"-.!)$/#.0-"1&&#"&$#F*14/7&
'"&"(!+,8$69.330,35)33+%1 !12 .
!27-28).;/)3+%1 200-201.
; )W%0X, (2549).)4&.:)69# 3
.)%;. (2552). #"<.!)$/#)4&( !6). : !.
&/0%1. (2557). 23#"<'"&"(!+,8$6?#9J9@AAKL@ADME. ; ,//05,,, ;/0%1.
, O; O2OC;5)@)).G2554).(),-"&
'!";,.-"/;.-&,O3/;!3.! -"562 '"(, 3(9,,#%), 170-179.
"QO#5G2559). !"#"$%&'"()"#*+,*"-.!)$/#.0-"1&&
#"&$!1!+,8$6N. ,//,;D/)3+
%1.
"23;, ;)5)G2555). (),-";)%;"!"
&'-",O3.#@!-"562 '"(, 4 (4), 84-93.
Black, K. (2006). OPQRSRRTUVTRQWXSYQTWSZ[(4th ed.). USA : John wiley and Sons.
Robbins, S. P., & Judge, T. (2015). \[S]SRS^_Q`Sa (16th ed.). New Jersey: Prentice Hall.
Woodcock, M., & Francis, D. (1994). bQSW_P^[RSRQ[Y. Hampshire : Gower Publishing.