130 Optimizing Human Capital
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finding out what they were unhappy about. They found that more than 50 percent of people who were leaving could have been retained if anyone had bothered talking to them about their issues. What a waste!
Notes
1. Kepner-Tregoe, Avoiding the Brain Drain, 2001.
2. Gilbert Nicholson, Screen and glean (screening of prospective employees), Workforce Magazine, October 2000.
3. H.R. Nalbantian et al., How Fleet Bank fought employee flight, Harvard Business Review, 82, 116, 2004.
4. Carol Orsag Madigan, Fail-Safe Hiring, Business Finance, July 1999.
5. Jo Ellen Moore and Lisa A. Burke, Top-notch retention strategies, Pay for Performance Report, December 2002.
6. Kenneth F. Clarke, What businesses are doing to attract and retain employ- ees — becoming an employer of choice, Employee Benefits Journal, March 2001.
7. T. Shawn Taylor, Mismatching workers, jobs a costly mistake, Chicago Tribune, July 6, 2004.
8. Shelley Langan, Finding the needle in the haystack: the challenge of recruiting and retaining sharp employees, Public Personnel Management, December 22, 2000.
9. Jo Ellen Moore and Lisa A. Burke, Top-notch retention strategies, Pay for Performance Report, December 2002.
10. Jim Sirbasku, Growing companies must utilize solid interviews, Los Angeles Business Journal, Aug. 19, 2002.
11. Jeannette Cabanis, Your career — the project of a lifetime, PM Network, April 1998.
12. Alan Horowitz, Hiring an IT leader?, Computerworld, July 17, 2000.
13. Alan Horowitz, ibid.
14. John Sullivan, Jumping through Hoops: A New Job Requir ement, http://www.careerjournal.com/columnists/perspective/20021202-fmp.html.
15. Geoffrey James, Looking to fill an IT job? Avoid these 10 mistakes, Com- puterworld, July 24, 2000.
16. Kevin D. Carlson et al., Recruitment evaluation: the case for assessing the quality of applicants attracted, Personnel Psychology, Summer 2002.
17. John Gantz, How to win in the battle for IT Talent, Computerworld, July 17, 2000.
18. “Performance-based Selection,” www.hrstrategy.com.
19. Jim Sirbasku, ibid.
20. Jim Sirbasku, ibid.
21. “Performance-based Selection,” www.hrstrategy.com.
22. Max Messmer, Robert Half International Inc.
23. From materials created by Sockwell Associates, Charlotte, NC.
24. Alison Overholt, True or false: you’re hiring the right people, Fast Company, February 2002.
132 Optimizing Human Capital
25. Robert S. Benchley, The value of human capital, The Chief Executive, February 2001.
26. Preston Cameron, Managing knowledge assets: the cure for an ailing structure, CMA Management, May 2002.
27. AON Consulting, United States @ Work, 2000.
28. Carol Orsag Madigan, Fail-Safe Hiring, Business Finance, July 1999.
29. Phillip Perry, Holding your top talent, Research Technology Management, May/June 2001.
30. Radford 2000 Benefits exchange.
31. Radford, ibid.
32. Kenneth Brownson and Raymond L Harriman, III, Recruiting staff in this era of shortage, The Health Care Manager, June 2001.
33. Tom Silveri, Orientation, Workforce, September 2001.
34. T.R. Block, and J.D. Frame, The Corporate Project Office: A Key to Managing Projects Effectively, Crisp Publications, Menlo Park, CA, 1988.
35. Human Resource Executive Online Survey, Retention: An Increasing Chal- lenge?, November 1999.
36. George F. Farris and Rene Cordero, Leading your scientists and engineers, Research Technology Management, Nov./ Dec. 2002; M.K. Badawy, what we have learned about managing human resources, Research Technology Management, September-October 1988, pp. 19–35; W.M. James, Best HR practices for today’s innovation management, Research Technology Man- agement, January-February 2002, p. 57–60; R.T. Keller, Cross-functional project groups in research and new product development: diversity, com- munications, job stress, and outcomes, Academy of Management Journal, 44(3), 549–555, 2001; R. Cordero, G.F. Farris, and N. DiTomaso, Technical professionals in cross-functional teams: their quality of work life, Journal of Product Innovation Management, 15, 550–563, 1998; M. Baba et al. The Development of Globally Distributed Teams: An Ecological Approach, Working Paper, Wayne State University, July 24, 2001.
37. Rodney L. Robertson and Donald D. Tippett, Linking project team perfor- mance with team health, Engineering Management Journal, March 2002.
38. Glenn M. Parker, Cross-Functional Teams, Jossey-Bass, 1994.
39. Shelley Langan,, ibid.
40. Kenneth Brownson and Raymond L Harriman, III, ibid.
41. Allen DeMers, Solutions and strategies for recruitment and retention: a manager’s guide, Public Personnel Management, March 22, 2002; Interna- tional Personnel Management Association (IPMA), Best Practice: IT Staff Retention, Online, available: http://www.ipma-hr.org/public/bestp_toc.
cfm, accessed: March 12, 2001; Meta Group 2000, IT Staffing and Com- pensation Guide, Online, available: http://www.metagroup.com/cgi-bin/
inetcgi/index.html, accessed March 20, 2001; International Telework Asso- ciation and Council ITAC, Telecommuting Alive and Well or Fading Away?, http://www.telecommute.org/aboutitac/alive.shtm, accessed February 27, 2001 (organizational information Web site); International Telework Asso- ciation of America ITAA, Building the 21st Century Information Technology Workforce, Online, available: http://www.itaa.or g/workforce/studies/
upgrade.htm, accessed March 16, 2001.
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42. Carol Orsag Madigan, ibid.
43. Alan Horowitz, ibid.
44. Ritu Agarwal, Crafting an HR strategy to meet the need for IT workers, Communications of the ACM, July 2001; U.S. Department of Commerce, America’s New Deficit: The Shortage of Information Technology Workers, Office of Technology Policy, Washington, D.C., Sept. 29, 1997; R. Walton, From control to commitment in the workplace, Harvard Business Review, 63(2), 77–84, 1985.
45. AON Consulting, United States @ Work, 2000.
46. Ritu Agarwal, ibid.
47. http://www.themanager.org/Knowledgebase/HR/Recruiting.htm and http://
www.hr-guide.com/data/CIT.
48. Leah Carlson, Overcoming telework’s tech challenges, Employee Benefit News, 18, 53, June 2004.
49. Gene Slowinski et al., After the acquisition: managing paranoid people in schizophrenic organizations, Research Technology Management, May/June 2002.
50. Gene Slowinski et al., ibid.
51. Walter L. Tamosaitis, P.E., and Margaret G. Schwenker, Recruiting and retaining technical personnel at a contractor-operated government site Savannah River Site, Engineering Management Journal, March 2002.
52. Seymore Adler, Beware of the empty T-shirt in the new economy, Customer Service Management, Sept./Oct. 2000.
53. R. Cordero, G.F. Farris, and N. DiTomaso, Technical professionals in cross- functional teams: their quality of work life, Journal of Product Innovation Management, 15, 550–563, 1998.
54. Walter L. Tamosaitis, P.E., and Margaret G. Schwenker, ibid.
55. Kenneth Brownson and Raymond L Harriman, III, ibid.
56. Ritu Agarwal, ibid.
57. Rewarding employees with psychic income pays long-ter m dividends, Benefits Quarterly, Third Quarter 2001.
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