LIST OF DEFINITIONS
CHAPTER 5: RESULTS AND FINDING ANALYSIS
5.3 Data Analysis – Citizens/Customers .1 Understanding about co-production
5.3.6 Impact of co-production on sustainable public service
Increased performance and productivity in services provided.
Increased performance It reduces stress on both parties. It reduces stress on
both parties Organization and citizens working together can
learn from each other.
Learning from each other
Build up a strong relationship between the
organizations and citizens. Strong relationships
Support each other Supporting each
other Adding value through providing products or
services in response to real needs.
Value addition in products and services
Working in harmony. Working in harmony
fourth initial code for this theme is "by building relationships and networks." Co-production can build a relationship between the citizens and the government as a service provider. The fifth initial code for this theme is "by building trust and improving relationships." Building trust and improving relationships between service users and service providers can lead to sustaining relationships which are finally will sustain the outcomes. The sixth initial code for this theme is
"by developing capacity." Co-production processes produce more than just knowledge; they develop capacity. The seventh initial code for this theme is "by developing more flexible services." Governments worldwide develop more flexible service rather than ‘one size fits all.
The eighth initial code for this theme is "by identifying new opportunities and challenges." One of the participants shared, "Yes, it can be, the idea from different participants can help to identify the new opportunities and new challenges." The ninth initial code for this theme is "by including citizen's feedback." If the government includes the citizens’ opinions and puts them to good use with the intention of a positive outcome, it should work. The tenth initial code for this theme is
"by providing effective services." Co-production can lead to sustainable public service by providing effective services. The eleventh initial code for this theme is "by recognizing stakeholder's contribution." One of the participants mentioned, "Yes, through the recognition of the contributions of all stakeholders lead to personal and professional increased productivity and satisfaction." The twelfth initial code for this theme is "by saving cost." Co-production can lead to sustainable public service by saving costs through effective processing. The thirteenth initial code for this theme is "by sharing responsibility." Co-production can be made more effective by sharing the responsibility between the consumers and the producers. The fourteenth initial code for this theme is "efficient and effective use of resources." One of the participants mentioned, "Co-production can improve sustainability because it enables more efficient and effective use of multiple resources with a good extent of diversification." The fifteenth initial code for this theme is "foster social capital." Co-production can lead to sustainable public service through contributing to the factors that contribute to sustainability.
FIGURE 19:PICTORIAL MIND MAP FOR IMPACT OF CO-PRODUCTION ON SUSTAINABLE PUBLIC SERVICE
TABLE 9:CODING SUMMARY TABLE FOR IMPACT OF CO-PRODUCTION ON SUSTAINABLE PUBLIC SERVICE
Representative statement from interviews Initial Codes Themes Yes. Citizens playing an active role in producing
public products increases the effectiveness and quality of the service hence increasing the sustainability of the service.
Active role of citizen's
Impact of co- production on
sustainable public service Yes, Citizens can make public servants aware of
what is needed in communities which will finally lead to sustainable awareness of the real needs of the communities.
Better
communicating community's needs
Yes, because if we are happy with what we do, the sustaining outcomes will be achieved.
By achieving sustained outcome Yes, co-production can build a relationship
between us as a citizens and the government as service provider. This relationship will lead to continues improvement.
By building relationships and networks
Yes. Building trust and improving relationships between service users and service providers can lead to sustain relationship which is finally will sustain the outcomes.
By building trust and improving
relationships Co-production processes produce more than just
knowledge; they develop capacity.
By developing capacity Yes, governments worldwide develop more
flexible service rather than ‘one size fits all’.
By developing more flexible services Yes, It can be, the idea from different participants
can help to identify the new opportunities and new challenges.
By identifying new opportunities and challenges Sure. If the government includes their citizens’
opinions and puts them to good use with the intention of a positive outcome, it should work.
By including citizens feedback
Yes, by providing effective service. By providing effective services Yes, through the recognition of the contributions of
all stakeholders lead to personal and professional increased productivity and satisfaction.
By recognizing stakeholder's contribution Yes, if service provider save some cost through
effective co-production, the amount that has been saved will help for new generation or will be used to improve other service for communities
By saving cost
Yes, by sharing responsibility By sharing responsibility
Co-production can improve sustainability because it enables more efficient and effective use of multiple resources with a good extent of diversification.
Efficient and effective use of resources Foster social capital, and implement actions that
can contribute to sustainability. Foster social capital