Introduction
Methodology used to Identify the Internal and External Benchmarking
KPIs’ internal benchmarking
KPI’s external benchmarking
Setting up the new KPIs’ target values
Key Performance Indicators (KPIs) and Benchmarking
KPI 1 Table: Percentage of achieved indicators of the program operational plan objectives. 3
In addition, the evaluation of the improvement plan for the MCS program can be measured using this KPI. The IT department console selected the MCS program at Taif University as an external benchmark according to the criteria given in the introduction of this report. The MCS program at TU uses the NCAAA KPI, so the data is directly applicable.
The realization of this KPI by the MCS program was compared with the same factor of TU's external benchmark. Average of final year students' overall rating for the quality of the learning experience in the program on a five-point scale in an annual survey. The MCS program includes male and female students, and both male and female students receive equal educational opportunities and support.
The above figures (KPI Benchmarking) and Figure 4.2 show the average overall rating of final year students for the quality of the learning experience in the program on a five-point scale in an annual survey. By comparing the value of the MCS program with external benchmark values, the MCS program achieves a lower value than the TU university.
KPI 3 Table: Students' evaluation of the quality of the courses
The University evaluates its performance based on the trend of its KPI values as they progress over the years in order to develop actions for continuous improvement and increased productivity. The source of data for this KPI was the Vice Presidency for Planning, Development and Quality, which maintains and publishes surveys to measure the quality of courses. The ratings of the program students who completed the survey were collected and summed and then divided by the number of participants to obtain the satisfaction rate.
KPI 4 Table: Students' evaluation of the quality of scientific supervision
The data source for this KPI was the Vice Presidency for Planning, Development and Quality, which maintains and publishes surveys to measure the quality of the capstone project course. An evaluation survey on a five-point scale was administered to collect the average of the students. The ratings of the final project students who completed the survey were collected and summed and divided by the number of participants to obtain a satisfaction rating.
KPI 5 Table: Average time for students’ graduation
The data source for this KPI was the CCI college, with the statistics taken from the banner system. Based on the statistical data received from the registration department using the banner system, the average time for graduation of students is calculated as follows: calculate the number of semesters for each graduate student and divide it by the number of graduate students.
KPI 6 Table: Rate of students dropping out of the program
Based on the statistical data received from the registration department using the banner system, the Rate of students who drop out of the program is calculated as follows: Calculate the number of students who have not completed the program to the total number of students in the same cohort.
KPI 7 Table: Graduates’ employability
The total number of graduates employed within one year of graduation is divided by the total number of graduates multiplied by 100.
KPI 8. Employers' evaluation of the program graduate’s competency
KPI 9. Students' satisfaction with the provided services
KPI 10 Table: Ratio of students to faculty members
The ratio of the total number of students to the total number of full-time and full-time equivalent faculty members in the program. The MCS program strives to be less than 25 students for each male and female faculty member. Comparing the MCS program value with the external benchmark values, both values are acceptable because they are less than 25.
The ratio of number of students to faculty members is provided by the college from banner system and adds it to the program's annual report. Based on statistical data received from the college, the ratio of students to teaching staff is the total number of students divided by the total number of full-time and full-time equivalent faculty members in the program. Ratio of students to faculty members is provided by CCI college from banner system and add it to the program's annual report.
KPI 11 Table: Percentage of faculty members’ distribution based on academic ranking
The data source for this KPI was the Vice President for Academic Affairs, which maintains and updates data and statistics relating to all teaching staff at the institutional level. The percentage of male faculty members is the number of male faculty members divided by the total number of faculty members. The percentage of teaching staff is the number of women divided by the total number of teachers.
The percentage of full-time teaching staff is the total number of full-time professors divided by the total number of faculty members. The lecturer percentage is the number of assistant professors divided by the total number of faculty members. The percentage of assistant professors is the number of assistant professors divided by the total number of faculty members.
KPI 12 Table: Proportion of faculty members leaving the program
The data source for this PIK was the Vice Presidency for Academic Affairs, which maintains and updates data and statistics related to all faculty members at the institutional level. Based on statistical data obtained from the Vice President for Academic Affairs, the percentage of faculty members who leave the program is calculated as follows: the total number of faculty members who leave the program each year for reasons other than age of exit pension is divided by the total number of faculty members then multiplied by 100.
KPI 13. Satisfaction of beneficiaries with the learning resources
The data source for this KPI was the Vice Presidency for Planning, Development and Quality, which maintains and publishes surveys to measure program quality. A rating survey on a five-point scale was conducted to collect the average rating of students and faculty members regarding satisfaction with the learning resources. The ratings of the beneficiaries who completed the survey were collected and summed and then divided by the number of participants to obtain the satisfaction rate.
KPI 14. Satisfaction of beneficiaries with research facilities and equipment
KPI 15 Table: Percentage of publications of faculty members
The Dean's Office for Scientific Research is responsible for keeping records of all publications for the faculties of the university. The percentage is calculated as follows: The number of full-time lecturers who published at least one research during the year is divided by the total number of lecturers in the program, multiplied by 100 3.
KPI 16 Table: Rate of published research per faculty member
Based on statistical data received from the deanship of scientific research, the rate of published research per faculty member is calculated as follows: The total number of approved and/or published research is divided by the total number of full-time or equivalent faculty members during the year.
KPI 17. Citations rate in refereed journals per faculty member
Based on statistical data received from the dean's office for scientific research, the citation rate in refereed journals is calculated per faculty member as follows: Total number of citations in refereed journals from published research for full-time or equivalent faculty members to total published research . The SEU and MCS program should increase the budget for student research and make improvement plans, such as offering a variety of courses related to research that can further enrich research experiences for all students and faculty. The Dean's Office for Scientific Research is responsible for keeping track of all publications for the students.
The IT department should allocate more funds for research, pay more attention to excellence awards, focus on the research groups and reduce the academic burden of the faculty members.
KPI 18. Percentage of students' publication
KPI 19. Number of patents, innovative products, and awards of excellence
