- Objectives of student grievance regulations

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1- Jouf University is committed to providing all academic and non- academic rights to students. The University Agency for Educational Affairs has established a list of the student's grievance regulations and procedures to ensure that students enjoy all their rights and perform all their academic and non- academic duties. The University hopes that these rules will be an important addition in the university's endeavor to maintain an educational environment characterized by the control of public behavior, commitment to virtuous ethics, scientific excellence and the preservation of rights for university students and employees. The grievance list consists of 13 articles.

This document contents the following items:

- Objectives of student grievance regulations

- Article 1: Terms of student grievance regulations - Article 2: Right to appeal

Rules and regulations for student grievances

at Jouf University

(2)

- Article 3: The Higher Committee for Complaints (Committee on Student Rights)

- Article 4: Objectives of the Committee - Article 5: Functions of the Committee

- Article 6: Meetings of the Supreme Committee for Grievance - Article 7: Sub-Committee on the rights and duties of the

student

- Article 8: Functions of the Sub-Committee - Article 9: Application for grievance

- Article 10: Grievance Procedures - Article 11: Adoption of controls - Article 12:

- Article 13:

- Forms used in grievances

- Sample (1) Student grievance of the test scores - Sample (2) Student complaint of an incident

- Form (3) Mechanism for reviewing students' grievances from the degree of editing in a course

This document contains several items. From these items Article

10 "Grievance Procedures" in page 7. In this article, the

grievance procedures to which the applicant has the right to

(3)

resort are expressly stated. This part was shaded in the

document.

(4)

ةيدوعسلا ةيبرعلا ةكلملما ميلعتلا ةرازو

ةعماج فولجا

ةلاكو ةيميلعتلا نوؤشلل ةعمالجا

kingdom of Saudi Arabia Ministry of Education

Al Jouf University University Vice Rectorate for

Academic Affairs

ةحفصلا نم

ةحئلا طباوضو

بلاطلا ملظت ب

فوجلا ةعماج

(5)

ةيدوعسلا ةيبرعلا ةكلملما ميلعتلا ةرازو

ةعماج فولجا

ةلاكو ةيميلعتلا نوؤشلل ةعمالجا

Jouf University

University Vice Rectorate for Academic Affairs

ةحفصلا نم

تايوتحملا

1 ةمدقم :لاوأ 3

2 بلاطلا ملظت طباوض ةحئلا فادهأ :ايناث 3

3 :ىلولأا ةدالما ةحئلا تاحلطصم

بلاطلا ملظت طباوض 3

4 ةيناثلا ةدالما :

قحلا يف ملظتلا 4

5 ةثلاثلا ةدالما :

)ةيبلاطلا قوقحلا ةنجل( ملظتلل ايلعلا ةنجللا 4

6 ةعبارلا ةدالما :

ةنجللا فادها 4

7 ةسماخلا ةدالما :

ةنجللا ماهم 4

8 ملظتلل ايلعلا ةنجللا تاعامتجا :ةسداسلا ةدالما 5

9 ةدالما ة/بلاطلا تابجاوو قوقحل ةيعرفلا ةنجللا :ةعباسلا 5

10 ةيعرفلا ةنجللا ماهم :ةنماثلا ةدالما 5

11 ةعساتلا ةدالما :

طباوض بلط

ملظتلا 5

12 ملظتلا تاءارجإ :ةرشاعلا ةدالما 6

13 طباوضلا دامتعا :رشع ةيداحلا ةدالما 7

14 رشع ةيناثلا ةدالما 7

15 ةثلاثلا ةدالما رشع

7

16 تاملظتلا يف ةمدختسلما جذامنلا 8

17 (جذومن رابتخلاا تاجرد نم ة/بلاط ملظت )1

8

18 (جذومن ررضلا عفر وأ ملظ ةعقاو نم ة/بلاط ىوكش )2

9

19 ( جذومن تاررقلما دحأ يف يريرحتلا تاجرد نم ةبلطلا تاملظت ةعجارم ةيلآ )3

11

(6)

ةيدوعسلا ةيبرعلا ةكلملما ميلعتلا ةرازو

ةعماج فولجا

ةلاكو ةيميلعتلا نوؤشلل ةعمالجا

Jouf University

ةحفصلا نم

:لاوأ :ةمدقم

ملاسلاو ةلاصلاو ،نيلماعلا بر لله دمحلا يلعو نيملأا انلوسر ىلع

هلآ :دعب امأ ،نيعمجا هباحصأو

ةلاكو تعضو دقف ،بلاطلل ةيميداكلاا ريغو ةيميداكلاا قوقحلا ةفاك ميدقت ىلع فوجلا ةعماج نم اصرح

ةيميلعتلا نوئشلل ةعماجلا طباوضل ةحئلا

بلاطلا ملظت ة/

امب هتاءارجاو يعماجلا ةفاكب بلاطلا عتمت نمضي

ةيميداكلاا مهتابجاو ةفاك ءادأو ،مهقوقح يف ةمهم ةفاضإ دعاوقلا هذه نوكت نا ةعماجلا لمأتو ،ةيميداكلاا ريغو

يملعلا قوفتلاو ةلضافلا قلاخلاا مازتلاو ماعلا كولسلا طبضب زيمتت ةيميلعت ةئيب ىلع ظافحلل مئادلا ةعماجلا يعسم جلا بلاطل قوقحلا ظفحو .اهيبوسنمو ةعما

:ايناث فادهأ طباوض ةحئلا

بلاطلا ملظت :

أ.

لوصحلا يف بلاطلا قح نامض ىلع

.ةزيمتم ةيميداكأ ريغو ةيميداكأ تامدخ

ب .يداير رود تاذ ةيميداكأو ةيوبرت ةسسؤم اهفصوب اهرود ليعفت يف ةعماجلا قح نامض .

ج . اهانبتت يتلا ،ةاواسلماو ةلادعلا ميق ليعفت ةعماجلا

.

د.

قيقحت .ةعماجلا تامدخ نم نيديفتسلماو بلاطلا نيب ي ضرلا نم زيمتم ىوتسم

ه . ديدحت .ىواكشلا ميدقتو ملظتلا طباوضو تاءارجإ نيسحتلا فدهب ،ةقبطلما تاءارجلإاو تارارقلاو تاسايسلا نع ةعجارلا ةيذغتلا ىلع لوصحلا و.

.رمتسلما

:ىلولأا ةدالما تاحلطصم

ةحئلا :بلاطلا ملظت طباوض

دصقي كلذ ريغ ىلع صني مل ام اهمامأ ةحضولما يناعلما ةيلاتلا تارابعلاو ظافللأاب :

:ةعماجلا

فوجلا ةعماج

.

بلاطلا :

فوجلا ةعماج تابلاطو بلاط عيمج .

:ةحئلالا

ةعماجلا تابلاطو بلاط ملظت طباوض .

:ةيبلاطلا قوقحلا ةنجل

.ةعماجلا ريدم نم رارقب اهليكشت متي ايلع ةنجل

ناجللا :ةيعرفلا

.تايلكلا سلاجم تارارقب ةلكشلما ناجللا

:ملظتلا

ة/بلاطلا ضارتعا ىلع

.هدض رداصلا رارقلا

(7)

ةيدوعسلا ةيبرعلا ةكلملما ميلعتلا ةرازو

ةعماج فولجا

ةلاكو ةيميلعتلا نوؤشلل ةعمالجا

Jouf University

ةحفصلا نم

:ةيديكلا ىوكشلا

.اهل دنس وأ يقيقح عقاو دوجو نود رخلآا فرطلا يلا ةءاسلإا اهب دصقي يتلا ىوكشلا يه

:صاصتخلاا بحاص

بسح لك ةيميلعتلا نوئشلل ةعماجلا ليكو وأ ،ةعماجلا ريدم يلاعم هصصخت

ديمع وأ ،

مسقلا سيئر وأ ،ةيلكلا .هيف درت يذلا قايسلا بسح ،

ةيناثلا ةدالما :

قحلا يف ملظتلا :

ا يف قحلا بلاطلل مأ يأ نم صاصتخلاا تاذ ةهجلل ملظتل

ريغ وأ ،ةيميداكلاا هقوقحل اصقتنم هاري ر

.ةيميداكلاا

ةثلاثلا ةدالما :

ةنجللا :)ةيبلاطلا قوقحلا ةنجل( ملظتلل ايلعلا

،ةعماجلا ريدم نم رارقب اهليكشت متي نوكتتو

ءاضعأ سمخ نم ىلع

صاصتخلاا يوذ نم مهنم نينثا ،لقلأا

ةطبترم ةنجللا نوكتو .نوناقلاو ةعيرشلا يف ةيميلعتلا نوئشلل ةعماجلا ليكوب

سلاا ةنجلل زوجي امك ،ةرشابم ةناعت

هارت نمب ةربخلا لهأ نم

أ ،قيقحتلا عامس ةسلج روضحب ءاوس ،ةعماجلا يبوسنم نم م

رشابلما راسفتسلاا ،

و نوكي

.يراشتسا هيأر

ةعبارلا ةدالما :

فادها :ةنجللا

1. .ةعماجلا بلاط نيب ةلادعلا أدبم رارقإ 2.

ةعيرشلا عم قفاوتي امب بلاطلا قوقح معد .ةعماجلاب ةقبطلما حئاوللاو ةمظنلأاو

ةسماخلا ةدالما :

:ةنجللا ماهم

1. قوقحب ةصتخلما ةمظنلأاو حئاوللا حارتقا تابجاوو

ه/بلاطلا اهليدعتو ىوكشو ملظت نم اهب قلعتي امو ،

.ةعماجلا سلجم نم اهدامتعلا ةعماجلا ريدم يلاعلم اهعفرو ،ةرورضلا بسح 2.

تاملظتلا يف ةمدختسلما جذامنلا نم مزلي ام دادعا ىواكشلاو

:لثم

( جذومن 1 ةداعإب ةبلاطملل ،ةيلكلاب ةيعرفلا ةنجللا سيئر وأ ،ةيلكلا ديمع يلا ه/بلاطلا همدقيو )

.هنع ررضلا عفر وأ ،هتباجا ةقرو حيحصت ( جذومن 2 ) ه/بلاطلا همدقيو هيف ضرتعي ايلعلا ةنجللا سيئرل

ىلع للا ةيصوت ةيعرفلا ةنج

.هنع ررضلا عفر وأ ،هتباجا ةقرو حيحصت ةداعإ صوصخب

3. ةعوفرلما اياضقلا يف تبلا

.اهيلا

(8)

ةيدوعسلا ةيبرعلا ةكلملما ميلعتلا ةرازو

ةعماج فولجا

ةلاكو ةيميلعتلا نوؤشلل ةعمالجا

Jouf University

ةحفصلا نم

4. ضارتعلاا يف رظنلا ىلع

ةنجللا تايصوت ةيعرفلا

يلا تايصوتلا عفرو ، ليكو

ةعماجلا لعتلا نوئشلل

ةيمي

.اهرارقإو اهدامتعلا

ةسداسلا ةدالما :

ةنجللا تاعامتجا ملظتلل ايلعلا

:

ردصتو ،ءاضعلأا يثلث روضحب احيحص اهداقعنا نوكيو ،ةجاحلل اقفو اهسيئر نم ةوعدب اهعامتجا ايلعلا ةنجللا دقعت تاوصأ ةيبلغأب ةنجللا تارارق .ةنجللا سيئر مضي يذلا بناجلا حجري تاوصلأا يواست ةلاح يفو ،نيرضاحلا

ةعباسلا ةدالما :

قوقحل ةيعرفلا ةنجللا تابجاوو

:ة/بلاطلا

1. ةيعرف ةنجل لكشت ىلع

نا اهلو ،ءاضعأ ةثلاث نع اهئاضعأ لقي لاو ،ةيلكلا سلجم نم رارقب ةيلك لك ىوتسم

.هارت نمب نيعتست 2.

ةجاحلا بسح اهعامتجا ةنجللا دقعت نا اهلو ،ي سارد لصف لك دحاو عامتجا نع اهتاعامتجا لقت لاا ىلع

هارت نمب نيعتست ةربخلا لهأ نم

ا وأ ةيلكلا يبوسنم نم ،ةعماجل

ل وأ ،قيقحتلا عامس ةسلج روضح

،رشابلما راسفتسلاا يراشتسا هيأر نوكيو

.

ةنماثلا ةدالما :

:ةيعرفلا ةنجللا ماهم

1. راطإ يف ةعماجلا لخاد ةيماظنلا قرطلا ربع اهيلع لوصحلا قرطو ،ةيعماجلا مهقوقحب ةبلاطلا ةيعوت .اهب لومعلما ةمظنلأاو دعاوقلا

2. يتلا اياضقلا يف رظنلا هدامتعلا صاصتخلاا بحاصل هارت ام عفرتو ،ةيلكلا لخاد اهلمع قاطن يف لخدت

.هذيفنتو 3.

قوقحب قلعتي اميف ة/بلاطلا نم ملظتلا تابلط لوبق بصيو ايئادتبا اهيأر ربتعيو ،هل ضرعتي فسعت يأ وأ ، ه

ح

ايئاهن اذإ .تاملظتلل ايلعلا ةنجللا هترقا

ةعساتلا ةدالما :

طباوض بلط

:ملظتلا

.ةماتلا ةيرسلاب ةرورضلا دنع ملظتلا ابلط ةفاك طاحت 1.

2. ة/بلاطلل قحي قفو ،ةيعرفلا ةنجللا سيئر وأ ،ةيلكلا ديمع يلا هتاجرد يف رظنلا ةداعإ بلطب مدقتلا

(

جذومن

1 )

.ةيعرفلا ةنجللا يلا بلطلا لاحي مث

(9)

ةيدوعسلا ةيبرعلا ةكلملما ميلعتلا ةرازو

ةعماج فولجا

ةلاكو ةيميلعتلا نوؤشلل ةعمالجا

Jouf University

ةحفصلا نم

3. يو ،ملظتلا لحم ةعقاولا نم اموي رشع ةسمخ ملظتلا بلط ميدقت زواجتي لاا بجي ب ملظتلا يف قحلا طقس

دع

.ةروكذلا ةدلما ي ضم 4.

جذومن( ملظتلا بلط عم قفري 1

لجس نم ةروص ) ة/بلاطلا

.يميداكلأا

5. :ةيلاتلا تلااحلا نم يأ صحفلاب حضتي امدنع ملظتلا بلط ةنجللا لبقت .ىرخلأا تاررقلما يف هتاجرد نع ملظتلا لحم ررقلما يف ة/بلاطلا ةجرد يف ريبك فلاتخا

نم رثكأ نم تاجردلا نم يعامج ملظت دوجو 25

% قرطلا عبتت نا ىلع ررقملل نيلجسلما بلاطلا نم

.ملظتلا ميدقتل ةيماظنلا

تبث ملظتلا تابلطل هميدقت راركت تبث وأ ،هملظت ةحص مدع تبث نا ملظتلا بلط لوبق ضفر ةنجلل قحي 6.

.اببسم ضفرلا رارق نوكي نا ىلع اهتحص مدع بلط ضفر ةلاح يف 7.

ةيعرفلا ةنجللا مزتلت ملظتلا راطخإب

.ضفرلا بابسأب اينورتكلا ة/بلاطلا

8. ةبطاخمب ةنجللا موقت ،ملظتلا بلط لوبق ةلاح يف حيحصتلا ةداعلإ ةنجل ليكشتل ينعلما مسقلا سيئر

.

9. مزتلي ينعلما مسقلا سيئر درلاب

بلطلا هملست خيرات نم عوبسأ اهاصقأ ةدم يف هيلا لاحلما ملظتلا بلط ىلع .

10 . ريغ وأ ةيميداكلاا هقوقح نم يلأ اصاقتنا وأ ،هيلع عقو املظ هاري ام عفرل ىوكش ميدقت ة/بلاطلل قحي

للاخ نم ةيميداكلاا (

جذومن 1 ).

11 . بيدأت ةحئلال اقفو ةيديك ةمدقلما ىوكشلا نأ نيبت نإ ة/بلاطلا يلع ةبوقعلا عيقوت ةيعرفلا ةنجلل قحي

.بلاطلا 12 . ةجيتنب ة/بلاطلا راطخإب ةيعرفلا ةنجللا مزتلت هملظت

نم اموي نوثلاث اهاصقأ ةدم للاخ خيرات

لإا عم ،ةلاح

.ايلعلا ةنجللا مامأ اهرارق نم ملظتلا يف هقحب هملاعإ 13 . جذومن( ملظتلل بطب مدقتلا ة/بلاطلل قحي 2

ةيعرفلا ةنجللا رارق نم ) .ايلعلا ةنجللا مامأ

14 . ميدقت بجي جذومن(

2 ) لابا خيرات نم اموي رشع ةسمخ اهاصقأ ةدم يف ةيعرفلا ةنجللا رارق نم ملظتل ل هغ

.ةدلما هذه ءاضقنا دعب ملظتلا يف هقح طقسيو ،ةيعرفلا ةنجللا رارقب 15 ةنجللا رارقب لمعلا فاقيإ متي ،ايلعلا ةنجللا مامأ ةيعرفلا ةنجللا رارق نم ملظتل ة/بلاطلا عفر ةلاح يف .

ةيعرفلا ىتح

تبلا متي .ملظتلا بلط يف

16 . .اقباس ةروكذلما ةيماظنلا ددلما نم يأ يف ةيمسرلا تلاطعلا تارتف لخدت لا

17 . وأ تيوصتلل دقعت دق يتلا ةيمسرلا تاعامتجلاا وأ ناجللا نم ايأ هقح يف وكشلما صخشلا روضح زوجي لا

.هتجيتن وأ ،ملظتلا لوبق يف تبلا

(10)

ةيدوعسلا ةيبرعلا ةكلملما ميلعتلا ةرازو

ةعماج فولجا

ةلاكو ةيميلعتلا نوؤشلل ةعمالجا

Jouf University

ةحفصلا نم

ةرشاعلا ةدالما :

:ملظتلا تاءارجإ

1. مدقتي ( ملظتلا عوضومب ةلصلا تاذ ةهجلا سيئر يلا ملظتلاب ة/بلاطلا ةيلكلا

صتخلما ةلاكولا/ةدامعلا/

وأ )ة

.ملظتلا تابلط لابقتسلا اهددحي يتلا ةهجلا سيئرلا يلا ملظتلا عفر متي تاملظتلا لابقتساب ةلصلا تاذ ةهجلا سيئر دض ملظتلا عوضوم نوكي نا ةلاح يف 2.

.ةدحولا كلتل رشابلما 3.

ق متي ملظتلا ةجيتنب هراطخا دعومو ،ميدقتلا خيرات ديدحت عم ،هب رطخيو ة/بلاطلا نم مدقلما ملظتلا دي .

ةلاحلإ ةيماظنلا تاءارجلإا ذاختاب )ةصتخلما ةلاكولا/ةدامعلا/ةيلكلا( صاصتخلاا تاذ ةهجلا سيئر موقي 4.

.ملظتلا عوضوم ثحبب ةليفكلا تاهجلا يلا ملظتلا بلط دراولا تاءارجلإا عبتت 5.

يف ة ( جذومنلا 3

.تاررقلما دحأ يف ة/بلاط ةجرد ةعجارلم )

6. .اهملاتساب عيقوتلا عم ايباتك ملظتلا ةجيتنب ة/بلاطلا غلابا متي

ةيداحلا ةدالما :رشع

دامتعا ةحئلا

طباوضلا

دمتعي ةعماجلا سلجم ةحئلا

.طباوضلا

ةيناثلا ةدالما :رشع

هذه يف صاخ صن هيف دري مل ام لك ةحئلالا

تاعماجلاو يلاعلا ميلعتلا سلجم ماظن هنأشب قبطي و

هحئاول

.ةيماسلا تارارقلاو رماولااو ةمظنلأاو ةيذيفنتلا

ةثلاثلا ةدالما :رشع

هذهب لمعي ةحئلالا

.ةعماجلا سلجم نم اهدامتعا خيرات نم ارابتعا

(11)

ةيدوعسلا ةيبرعلا ةكلملما ميلعتلا ةرازو

ةعماج فولجا

ةلاكو ةيميلعتلا نوؤشلل ةعمالجا

Jouf University

ةحفصلا نم

تاملظتلا يف ةمدختسلما جذامنلا جذومن ( 1 رابتخلاا تاجرد نم ة/بلاط ملظت )

:بلطلا ميدقت خيرات :ة/بلاطلا مسا

:يعماجلا مقرلا )لصاوتلل( لاوجلا مقر

:ينورتكللاا ديربلا :ةيلكلا :مسقلا

:ررقلما مسا :همقرو ررقلما زمر

:دوصرلما ريدقتلا عقوتلما ريدقتلا

:ررقلما ذاتسأ مسا :يمكارتلا لدعلما

:تاقفرلما

1

2

3 :ة/بلاطلا مسا

:عيقوتلا

(12)

ةيدوعسلا ةيبرعلا ةكلملما ميلعتلا ةرازو

ةعماج فولجا

ةلاكو ةيميلعتلا نوؤشلل ةعمالجا

Jouf University

ةحفصلا نم

جذومن ( 2 ررضلا عفر وأ ملظ ةعقاو نم ة/بلاط ىوكش )

ة/بلاطلا تانايب :لاوأ :بلطلا ميدقت خيرات :ة/بلاطلا مسا

:يعماجلا مقرلا )لصاوتلل( لاوجلا مقر

:ةيلكلا :مسقلا

لحم ةعقاولا ثودح خيرات ىوكشلا :

/ / :هنم ملظتلما صخشلا /ةهجلا

ىوكشلا تانايب :ايناث :ىوكشلا مدقم يلع عقاولا ملظلا وأ ررضلا

)اهثودح قفو ةلسلستم ةروصب( ىوكشلا عوضوم صخلم

)دوهشلا وأ تادنتسلما( تاتابثلاا 1 -

2 -

3-

(13)

ةيدوعسلا ةيبرعلا ةكلملما ميلعتلا ةرازو

ةعماج فولجا

ةلاكو ةيميلعتلا نوؤشلل ةعمالجا

Jouf University

ةحفصلا نم

:ةلكشلما لح وأ ملظلا عفر ةلواحلم تذختا يتلا ةقباسلا تاوطخلا

:تاقفرلما 1 -

2 -

3-

رقأ :رارقإ ة/بلاطلا انا

،ةحيحص ملظتلا اذهب ةدراولا تانايبلا ةفاك ناب

ىلعو وا ،ديكلا اهب دصقا لاو ،ةيصخشلا يتيلوؤسم

.ةيديكلا ىوكشلا ةبوقع قيبطتل اقحتسم نوكأ كلذ سكع توبث ةلاح يفو ،هنم ملظتلما ةعمس نم لينلا

:ة/بلاطلا مسا

:عيقوتلا

(14)

ةيدوعسلا ةيبرعلا ةكلملما ميلعتلا ةرازو

ةعماج فولجا

ةلاكو ةيميلعتلا نوؤشلل ةعمالجا

Jouf University

ةحفصلا نم

جذومن ( 3 )

تاررقلما دحأ يف يريرحتلا تاجرد نم ةبلطلا تاملظت ةعجارم ةيلآ يداشرإ جذومن(

)سيردتلا ةئيه ءاضعأو تاملظتلا ناجل ءاضعلأ

ةيريرحتلا تارابتخلاا يف بلاطلا تاجرد ةعجارلم ةيلاتلا تاوطخلا عبتت :يلي امم دكأتلا متي

1. .رابتخلاا ةلئسأ عيمج حيحصت ةيئاهنلا ةجردلل ةلئسلأا عيمج تاجرد ةفاضإ نم دكأتلا 2.

ةحونملما .

3. نم دكأتلا ،ةلئسلأا تاجرد عمج ةحص

.ةحونملما ةجردلل اهتقباطمو

4. ةلئسأ يلع يوتحت يتلا ةلئسلأا يف ( ةيعرف

متي)لاثم ج ، ب ،أ دكأتلا

و ةيعرفلا ةلئسلأا عيمج حيحصت نم عضو

.ةرئاد لخاد اهنم لك ةجرد ةيلكلا ةجردلل قباطم ةيعرفلا ةلئسلأا تاجرد عومجم 5.

.لاؤسلل

6. ةحص عجاري اتسلأا نم ةحونملما ةجردلل ماقلما ةجر د

لقأ ةيئاهنلا ةجردلا رابتعاب ةباجلإا مييقتب موقي دقف ،ذ

رثؤيف ةيلعفلا اهتميق نم .ة/بلاطلا ةجرد ىلع

يتلا تاررقلما يف ةنسلا لامعأو ،يوفشلاو ،يلمعلا تاجرد ةفاضإ تنمضت ةيلكلا ةجردلا نا نم دكأتلا 7.

هذه نمضتت تارابتخلاا

.عمجلا ةحص نم دكأتلا متي ةلاحلا هذه يفو ،

8. ت موق ةلكشلما ةنجللا ةداعلإ

حيحصتلا دادعإب

يليصفت ريرقت مسقلا سيئرل

ةعجارلما ةيلمع يف مت امع عم ،

.ةعجارلما ةيلمعل ةجيتن تمت تلايدعتلا نم يأ ديدحت .هدامتعلا ةيلكلا ديمع ةداعسل هعفرو هعيقوتو ةجردلا ليدعت جذومن ةئبعتب مسقلا سيئر موقي 9.

10 . امع راطخإب ةيلكلا ديمع موقي ةيعرفلا ةنجلل ةروص قافراو ،ةجردلا ليدعتل ليجستلاو لوبقلا ةد

.

11 . .ة/بلاطلا فلمب هتجيتنو ملظتلا ظفح ةيعرفلا ةنجللا يلوتت

12 . ،ةباتك ملظتلا مدقم يلع درلا ةيعرفلا ةنجللا يلوتت ةديفتو

.هملظت ثحب ةجيتنب

(15)

2- The Deanship of Student Affairs at Jouf University has set up the executive regulations for student complaints. The complaint is an expression of dissatisfaction with the aspect of services and student activities offered to students.

Complaints may relate to the following Items:

- Limitations in administrative procedures

- Shortfalls resulting from failure to meet the obligations and regulations for services and student activities

- Failure to make a decision above within a reasonable period of time.

Executive Regulations contains on the following items:

- Vision

- the message - Objectives

- Time limit for submission and examination of student complaints

- Advice and guidance related to complaint procedures - Mediation to solve student complaints

Executive Regulations for Student Complaints

(16)

- Organizational structure and tasks

- Procedures for dealing with student complaints - Student Complaints Instructions

This document contains several items. From these items

"Procedures for dealing with student complaints" in page 4. In

this part, the complaint procedures to which the applicant has

the right to resort are expressly stated. Also in this section, the

appeal and grievance procedures that students are entitled to

resort to have been expressly stated in page 7-9.

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(18)

(19)

(20)

(21)

(22)

(23)

(24)

(25)

(26)

4- The Center for Academic and Student Counseling has prepared a report on the mechanism for dealing with student complaints.

This report is on the mechanism for dealing with complaints of students who benefit from academic guidance services.

Students' complaints from extension services are handled through three basic mechanisms:

- Academic Guide

- Academic Extension Unit

- Academic and Student Counseling Center

Report on the mechanism for dealing

with students' complaints

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(28)

(29)

Kingdom of Saudi Arabia Ministry of Education

Jouf University College of Pharmacy

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Executive Regulations for the Complaints Committee

§ The complaint:

It is an expression of dissatisfaction with an aspect of the student services and activities that are provided by students and received by the Deanship of the college; complaints may relate to the following:

1. Deficiencies in administrative procedures.

2. Deficiency resulting from failure to fulfill obligations and regulations for student services and activities provided by the college.

3. Failure to take a decision in the foregoing within a reasonable period of time.

§ Objectives

1. That the Deanship of Pharmacy college have an administrative system in dealing with student complaints ensures the confidentiality of the complaint.

2. The student is not harmed because of his complaint and the complaint is resolved quickly.

3. Every student has the right to submit any complaint if he is not satisfied with the services and activities student affairs provided by the Deanship of the college.

Once the student submits the complaint, it will be verified seriousness and malicious and anonymous complaints will not be seen.

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4. The Deanship of the college aims to reach the provision of student services and activities the highest level therefore encourages students to submit any complaint to seek to resolve it and reduce any impact negative for students.

5. Student complaints procedures include student feedback about services and activities student affairs provided by the Deanship of the college, so this process an important resource to improve student services and activities provided by the Deanship of the college.

§ Time limit for submitting and examining student complaints:

1. The complaint must be submitted within ten business days of the problem occurring, some exceptions, special cases depending on the nature of the problem.

The complaint must be filed electronically as soon as possible.

On the student complaints page of the Deanship of Student Affairs, after filling out the special form on the website of the Deanship of the college.

2. The complaint will be examined within ten working days, and this timeframe must be adhered to, if it is felt.

3. The complainant investigator needs more time to examine it, so he must provide justification to the applicant with a report.

§ Advice and guidance regarding complaint procedures:

1. The information and advice provided to the student about the complaint’s procedure can be found at: Student complaints office, both male and female, or from the website of the Deanship of the college.

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§ Representation of the complainant students and their accompanying:

1. There is a direct relationship between the Deanship of the college and Student Affairs, so it is expected that it will be established

2. The student personally presents his problem

3. The system should encourage students to represent themselves in all stages of handling complaints, this increases students' life experience and they are more capable of express what they are suffering from, and the student may accompany his guardian or any member of the council Student advisor when presenting a problem, he is facing within the university.

4. Given that the method of dealing with student complaints is a bylaw of the Deanship of the college to raise suffering or solving students' problems.

5. The president of student advisory councils or any party another is in exceptional circumstances when the student is not able to express

6. On their behalf or have a language problem, the student must submit a written initial consent to this before. the date of the meeting, and such legal representation or accompanying the student is not permitted to attend hearings.

§ Mediation to resolve student complaints:

1. Mediation is a way to solve problems by finding positive solutions to a specific situation without distributing accusations is an appropriate way to restore professional relationships in an effective manner, and it includes

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Mediation: The presence of neutral parties trained to conduct a constructive dialogue between the parties to the problem, given because it is an optional process, it must be with the consent of all the parties to the conflict.

The complainant student, service provider, or supervisor.

And it is suggested by the Dean of the Deanship of Student Affairs during all stages of dealing with the complaint, and if the mediation does not succeed in resolving the problem, then another phase of the stages of handling a complaint.

§ Organizational structure and functions

Forming an accredited committee to review complaints at the level of the Deanship of the college.

The Dean of the college, managed by the official of the Student Complaints Office and registers complaints and be his duties:

1. Opening the e-mail box for student complaints about services and student activities periodically a week.

2. Receiving students to register their complaints and directing them to procedures for resolving them, as well as following up procedures for solution.

3. Create a record (paper and electronic) for student complaints about student services and activities complaints, date of reception, and follow-up procedures for resolving them Guaranteed Blogging

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4. Performs statistics at the end of each semester on the areas of complaints in each department the Deanship and referred it to His Excellency the Dean of the Deanship of the college for guidance in improving performance systems Student services and activities.

§ Procedures for handling students' complaints

The first stage (informal stage): where the student raises his complaint to the person responsible for where the complaint occurred, if the applicant was unable to raise his complaint to the responsible person or if it was not resolved The problem is within three working days, and the student submits his complaint electronically on the form prepared for that on the website, and the complaints office responds to the student within ten working days.

The second stage (official stage): If the student is not satisfied with the outcome of the investigation in the stage. First, he can submit his complaint to the Student Complaints Committee at the Deanship of the college

Students, where is the student must complete the complaint form obtained from the Student Complaints Office or from the website students explaining where the second stage of dealing with the complaint is accompanied Mail to the Deanship of the college.

The third stage (the appeal stage): If the applicant is still not satisfied with the outcome of the investigation. It was done in the two previous phases, so he has the right to submit an application to the Dean of the Deanship of the college. To appeal his complaint often. This takes ten business days.

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The first stage (informal stage)

Submitting a complaint: A complaint is dealt with informally as soon as it is submitted and in the nearest place. Because it occurs (if possible) and the appropriate person deals with the problem, and here the student may submit his complaint orally or in writing to the responsible person who records and examines this complaint.

Phase 1 investigations: The Student Complaints Office examines students

’complaints on behalf of the administration

This includes talking with the student about matters related to the problem and finding out what pleases him to solve

The problem, and it may clarify matters related to faculty members and staff as well students, and completes his assignment within ten working days from the date of submitting the complaint.

Results of the first phase investigations: After completing the investigation, the Student Complaints Office has the right to accept the complaint partially, totally, or rejecting it, and accordingly, he can take one of the following actions:

1. Submit an apology to the student.

2. Refund any sums the student may have incurred.

3. Request to amend regulations and procedures.

The competent department is expected to implement any recommendations arising from the first stage investigations, notify the Dean of the Deanship of Student Affairs, and notify the student in writing.

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Clarifies the results of the phase investigations.

The first, and if the student is not convinced of this, he is submitted to the second stage of the student complaints handling mechanism.

Submitting the complaint for the second stage:

1. If the student is not satisfied with the outcome of the investigation in the first stage, or the student's inability upon submitting a complaint in person, a written complaint submission form is submitted to an office complaint. This form can be obtained from the Student Complaints Office and from a lift 2. The Deanship of Student Affairs is online and submits the application accompanied by the documents that support the position.

The applicant submitting the complaint, if any, shall be within ten days of receiving the written notification.

The results of the investigation of the first stage or a month from the occurrence of the problem, and complaints submitted after this history is not seen except in some exceptional cases, and the decision of the Dean of the Deanship of Student Affairs, this matter shall be final.

The e-mail box for student complaints about student services and activities is opened periodically every week.

3. If the complaint is related to one of the committee members, he may not attend the committee meeting.

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Second stage investigations:

1. After receiving the student’s complaint and the attached documents, the Student Complaints Office shall notify the student in writing within ten working days, then the work team will review the complaint to make sure It falls within the specified framework for complaints, and this may require discussion with the student submitting the complaint to determine the nature of the problem and to find out what is acceptable to solve the problem, and the Student Complaints Office makes sure.

From the integrity of the procedures in the first stage and the extent of the concerned department's response to the subject of the complaint.

2. If the complaint is deemed appropriate to be examined by the complaints committee, then all inquiries will be submitted required, and the Student Complaints Office is considered a point of contact between the relevant department and the committee Complaints To submit any inquiries that may be helpful in the subject of the complaint, and may be required the subject of the complaint.

Discussing the complainant, other students, faculty members, or employees at the Deanship

Students and those associated with the subject of the complaint.

3. After the investigations are completed, the Student Complaints Office writes a report on the circumstances of the complaint and what not the investigation has reached him, and the administration or the official concerned with the complaint can comment on this the report is to scrutinize the findings

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before sending it to the complainant, and depending on the nature of the complaint.

Often, an electronic or written report is sent to the complainant within ten business days of receive the complaint, and if it needs more time than this, the complainant is notified of that.

4. If the same complaint is repeated more than once, it will be validated.

Results of the second stage investigations: After the investigation is completed, the Student Complaints Committee submits a report. students about what was reached regarding the student's complaint, To the Dean of the Deanship of Affairs

These recommendations include accepting the complaint in whole or in part, or rejecting it, and upon acceptance of the complaint, the team work and the Dean of the Deanship of Student Affairs can take one or more of the following decisions:

1. Offer an apology to the complainant.

2. Refund any sums incurred by the complainant.

3. Request to amend regulations or procedures.

Students implement the recommendations concluded by the investigations stage

The competent department performs the Deanship of Affairs

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Second, in the event that none of these recommendations are implemented, the matter is referred to the Dean of the Deanship of students Affairs

Third Stage (Complaints Appeal Committee)

Basis for Appealing the Complaint: The student submitting the complaint may appeal to the Dean of the Deanship of Student Affairs against the second stage decision of handling the complaint in the following cases:

1- The existence of improper procedures in the second stage investigations.

2- The emergence of new information that was not available in the second phase investigations.

§ Appeal request:

Any student wishing to make an appeal to his complaint must submit his application to an office student complaint to be submitted to the Dean of the Deanship of Student Affairs, and the Dean of the Deanship of Student Affairs determining an internal appeal committee at the Deanship of Student Affairs within ten working days of the second phase decision with the student’s approval of the committee’s decision explaining the completion of the second phase of investigations procedures,

The appeal request must include the following:

1. Evidence of appeal.

2- Names of witnesses the complainant wishes to hear.

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3- A copy of the complaint form.

4- What is acceptable to the complainant regarding a solution to the problem.

Preparing the complaints appeal committee: If the Dean of the Deanship of Student Affairs decides that the appeal is requested according to the agreed upon rules, he forms an Appeal Committee within ten working days, which consists of:

Three people have never dealt with this complaint.

Procedures of the Complaint Appeal Committee: The Complaint Appeal Committee shall invite each of the applicant applicants the complaint and the official complaining about the right personally and whoever acts on his behalf to present the testimony (if possible), and he shall be the committee's decision is final, and the complainant is allowed to summon the witnesses necessary for the appeal process, and it takes place their discussions, and this committee can accept the appeal partially or completely, or reject it deanship of Student Affairs.

§ Before submitting your complaint:

1- The complaint cannot be anonymous (anonymous). If you have a complaint, you must submit it yourself not anyone else, so if you mention the name of another person or persons in the complaint, they have the right to know what is said about them as soon as possible, knowing the complainant, and taking into account the sensitivity of the complaint will be taken into account students.

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Before the person who follows up your complaint from the Student Complaints Office at the Deanship of Affairs discrimination or suffering as a result of submitting a complaint.

You should not expect that the complaint will always produce the results that satisfy you, so provide some services and activities the student body can depend on resources or public policy decisions at the university level or even at the Kingdom level, however, every complaint will be carefully considered, and you will be informed of the reasons for any decision is made, and there are also mechanisms to file another petition if you are still not satisfied.

Complaint: It is an expression of dissatisfaction with an aspect of student services and activities that are provided to students, complaints may relate to the following: deficiencies in administrative procedures, resulting deficiencies by the Deanship of Affairs. For non-fulfillment of obligations and regulations related to student services and activities or others

§ A mechanism for examining complaints and students ’suggestions First: The complaint is submitted electronically on the student complaints page of the Deanship of Affairs students after filling out a form on the website of the Deanship of Student Affairs

Second: The e-mail box for student complaints about student services and activities is opened periodically every week and is completed

Examination of complaints by the Complaints Examination Committee approved by the Dean of the Deanship of Student Affairs

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Third: Complaints are submitted to the concerned departments to take the necessary decisions towards solving problems and studying proposals.

Fourth: Complaints received by department heads, or received manually or electronically, are presented to the committee for action the necessary decisions.

Fifth: Some of these complaints are presented in the meetings of the Deanship of Affairs students if needed to develop solutions proposed to her and necessary action regarding resolving these complaints.

Sixth: The student submitting the complaint shall be informed, electronically or in writing, of the outcome of his complaint. Dean of the Deanship of Student Affairs.

Program Coordinator

Dr. Tilal Elsaman Elemam Elbashir