Danh gia nang luc doi ngu can bo quan Iy trong doanh nghiep
Nguy&Hung
Khoa Ouan tri Kinh doanh. Truong B^i hpc Kinh i^ Ky thuat C6ng nghiep
Vigc dinh gii phii dupe coi l i mdt nhin td co bin trong toin bO hg thdng quin IJ-. Di dim bio ning Ipc quin ly, ngudi quin ly phii biit dupe trinh dO ciia nhiing c i n bO quin Iy e i p dudi. Td chiic phii cd mOt chuong trinh li,ta chpn vi phit triin vi mgt quin ly v i phii cd mOt ciu true phti hpp vi e i c vai trd quin ly. Viic dinh gii thye sy cd kit qui gin Iiin vdi mdt he thdng khen Ihudng cua td chiic, vigc khen thudng klp thdi c i e kit qui (U dgt dupe chinh Ii yiu td kich thich cd tic dung nhit.
I.Mftsfi'khal niem cu ban ve nang Ivc Theo Bemard Wynne vi David SUinger hong cdng trinh nghiin ciiu "Tiip cin Dio tgo va Phit Uiin dudi g6c do Ning Ipc" hoin Uiinh n i m 1997 thi "Ning Ipc bao gim ky ning, kiin thiie, hinh vi v i Uiii dO tich luy Aaijc ciia mOt ea nhin sii dgng d i dgt dupe e i e kit qu^ m^i cdng viic ciia hp ddi hdi". Ning Ipe dupe hiiu
"14 ky ning, kiin thiie vi thii dO" cua mdt c i nhin d i thyc hiin mOt cOng viic nhit djnh.
Ning Iyc = Kiin thiic + KJ ning + Thii dO Trong dd:
Kiin Uiuc: li nhirng hiiu biit m i eon ngudi ed dupe do hing trii hoie do hpc tip.
Ky ning: Ii khi ning van dyng nhung Win Uiiie da thu dupe Utjng mOt linh vuc n i o dd i p dgng vao thpe ti.
ThAi dO: li nhimg biiu hiin ciia y nghi, Unh cim, cich nghi, cich nhin v i each hinh dOng theo mdt hudng nio dd Uudc mOt vin d i eua mOt ngudi vdi cOng vi$c ngudi iy dang d i m nhin.
Nhirng nhin td anh hudng den ning luc Di ning cao ning Ipc cua dOi ngu c i n bp quan ly khing cd cich n i o khic la tgo diiu kiin d i dOi ngu Ccin bo quin ly cd kiin thirc v i ky ning tdt, ed Uiai dp tich cyc Uong cdng viic. Chung ta xet 3 nhin td Uin:
- Nhin td Uiii nhit: "Kiin thiic" - Kownleder Kiin thiic cd i n h hudng quan hpng ddi vdi ning Ivc cua dOi ngu c i n bO quin Iy. Kiin thiic eiia dpi ngu dOi ngti ein bO quan ly trudc hit i n h hudng bdi trinh do cua bin Uiin tung c i n bO, k h i ning tiip c i n kiin Ihiic cua hp. Di tic dOng vao nhan td nay thi c i n phii liin hinh dao tgo d i Uang bj cho dOi ngu can bO quan if rihUng kiin Uiiie c i n thiit.
• Nhin Id Uiii hai:" Ky ning"- Skills
Nhin td niy inh hudng quan trong dd'i vdi hiiu qua
eua hogt dOng quin ly. Ky ning ehju inh hudng bdi khi ning Ur hpe cua can bO vi cOng tic dio tgo cin bO ciia doanh nghiip. Vigc dio tgo ein bO cua doanh nghiip bao gdm: Cir ein bO tham gia cic khda d i o tgo. tp dio tgp vi giao nhiim vp d i thii thich ein bO- Sp thuin thuc vi ky ning ciia mOt ein bO phy thuOc vio ein bO ed diiu kiin Ihudng xuyin i p dyng nhiing ky ning dupe Uang bj vio edng viic hay khdng? Doanh nghiip ein phii su dyng giii phip kit hpp giua dio tgo vi bd tii sip xip cdng vige d i ein bO cd diiu kiin ung dyng vi phit huy nhCmg ky ning dupe trang bj.
- Nhin td Uiii ba: "Thai dO" - Attitude MOt cin bO cd kiin thiic va ky ning tdt nhung cd Uiii dO lam vige khdng tdt, khdng tieh cpc thi kit qui cdng viic khdng cao va li mOt sy ling phi vi lai nguyin nguon nhin Ipe. Thii dO khdng tdt cd thi do nhiiu nguyen nhin: Cin bO dd chua dupe dii ngO xung ding, cin bd dd chua dupe giao nhiim vg dung vdi kha ning cua minh, cin bO khOng yiu thich cdng vige dupe giao, cdng viec khdng tgo duoe ddng co Uiiic diy c i n bO dd lim viic. Thii dO cd inh hudng Idn din kit q u i cdng viic eiia nha quin ly. Thii dO cua nha quan ly anh hudng manh m i din Uiii dp lim viic cua nhin vign. Di tic dOng vio thii dO ciia ein bO, doanh nghiip phai dap ung dupe e i e nhu ciu ciia hp. U n h dgo c i p eao phai lim tdt eOng tie ddng viin, khuyin khich. Nhu ciu cua CBQL khing phii ai cung gidng nhau. \l6i ngudi cd nhiing nhu ciu rigng vi mtic dp ciia e i c nhu ciu Uiay ddi theo timg giai dogn.
2. Cac phuong phap danh gia nang luc dpi ngu CBQL trong doanh nghiep
Theo Dd Vin Phuc (2012) (hat luong quin ly kinh doanh duoe nhin biit, dinh gii thdng qua hiiu ipc quan ly. Hiiu lue quin ly dupe nhgn biit, dinh gii thdng qua chat luong eua c i e quyit dinh, biin phip quin ly Chat lupng ctia eic quyit dinh. biin phip
. _ . . . . =,K,« ciaUG ITHAWO 6 ' ZQ201 0 /
NGHI £ N cuu
quan ly phy thuOc chii yiu vao ehit lupng ciia e i c eo sd, can cii. Chit lupng ciia c i c co sd, cin cii phy thuOe chu yiu vio muc dO Uen bO eua phuong phip, miic do diu tu cho qui tnnh ngfiiin ciiu tgo ra ehiing.
Hiiu luc quin ly li tip hpp nhung diin biin, thay ddi d ddi lupng quin ly khi cd tie dOng ciia chii Ihi quin ly. Hiiu lye quin ly cao khi ed nhiiu diin biin, thay ddi Uch eye d ddi tupng quan ly do tie dOng cua chii thi quin ly. Thay ddi, diin biin Uch cue la Ihay ddi, diin biin theo hudng dem lai Ipi feh cho eon ngudi. phii hpp vdi muc dich eua quan ly;
Nhu viy, khi c i c quyit djnh d eic logi cdng viic quin ly hogt dOng eiia doanh nghiip cd c i c ein eu diy du, chinh xie l i khf quin ly doanh nghiip cd chat lupng cao. Khi td chiie thyc hiin tdt cic quyit d|nh dd ngudi lao dOng Uong doanh nghiip s i hao hung sing tgo, ning Ipc cgnh tranh, hiiu q u i kinh doanh cua doanh nghigp s i eao.
Chil lupng dOi ngu cin t>0 quin ly doanh nghiip Ii kil Unh tii chit lupng eiia e i c ein bO quin ly eiia doanh nghiip dd. Chit lupng cin bO quin ly doanh nghiip phii dupe thi hiin, nhin biit, dinh gii bdi muc do sing sudt Pong e i e Unh hudng phiic tgp, cing thing vi miic dO dung cim. DOi ngu cin t>0 quin ly doanh nghiip do nhirng ngudi ein bO quin ly hpp Uiinh. Chit lupng (Sue mgnh) eiia dOi ngu dd khdng phii li kit q u i ciia phip cOng siic mgnh ciia nhung ein bO trong dOi ngu. Chil lupng ciia dOi ngu ein l>0 quan ly doanh nghiep Ii miie dO d i p img nhu ciu vi mit toin bO v i vi mgt ddng bO (co ciu) e i c logi.
Trong thyc t i ludn cd sp cin Uiiit dinh gii chung kit dinh lupng v i d i xuit c i c giai phap ning cao chil lupng dOi ngO cin bO quin ly. Theo dd, kit qui cd siic thuyit phyc cao khi:
Cic Uiu chi dupe thiit lip xuit phit tir bin chit va bao quit hiin tupng.
Chit lupng du liiu b i o dim. Niu li sd liiu Uidng ki Uii phii l i sd ligu Uiit. Niu l i du liiu diiu ha, khio sit thi m i u dupe chpn phii dgi diin .
Chuin so sinh chip nfiin dupe hogc tgm coi li chuin.
Cd cieh dinh luong tuong ddi hpp ly va ehung kit rd rang.
Vin dgng cho ehit lupng ciia e i dOi ngu cin bO quin Iy doanh nghiip. cic Uiu chf dinh gii bao gdm:
Tiiu chi 1: Danh gii mue dO d i p ling. phu hpp v i nganh nghi dupe d i o tgo ciia dOi ngii cin bO quin ly doanh nghigp
Theo dd cd Uii dinh gii ehii lupng dOi ngO c i n bO quan ly doanh nghiip vi mgt nganh nghi v i trinh dO ehuyin mdn dupe d i o tgo Iheo hai cich tiip cin:
Cich Uip e i n Uiu nhil: Dinh gii muc dO d i p ling, phd hpp theo ma Uin co ciu nginh nghi - trinh dO;
Cieh Uip cin thu hai: Dinh gii miie dO d i p ling, phii hpp vi nganh nghi, vi e i p dO dupe d i o tgo.
Tiiu chf 2: Dinh gii muc dO d i p ling, phQ hpp vi trinh do (eip dO) ehuyin mdn dupe d i o tgo eOa dOi ngu cin bO quin ly doanh nghiip
Theo dd, ngudi e i n bO quin ly ed quyin quyit dinh vi ehlu Uich nhiim vi kit q u i diiu hinh d eip minh quin ly. Cin Unh dupe sd lupng v i phin trim ein bO quin ly diiu hinh dupe dao Igo dii c i ky thuil chuyin nginh vi quin tri kinh doeinh tir dgi hpc trd Iin; sd lupng vi phin Uim c i n bO quin ly chuyin mOn nghiip vp dupe d i o tgo dii c i nghiip vy (tir dgi hpe bii lin. Sau dd eho diim dinh gii djnh lupng miic dO d i p ling, phd hpp.
Tiiu chi 3: Dinh gii hiiu q u i hogt dOng ciia doanh nghiip
Higu q u i kinh doanh cao, b i n liu Ii mgc Uiu cudi ciing. Ii mgc dfeh hogt dOng ciia doanh nghiip. Mpi nd Ipe, chit lupng eua tit e i e i c yiu td, cda tit c i cic hogt dOng thinh phin phii gdp phin, phii ehju trich nhiim cUa minh. phii gin vdi hiiu q u i hogt dOng cda doanh nghiip.
Viic dinh gii vi m i l quin ly ddi khi dupe coi Ii
"gdi chin Asin" vi la chia khoi quan hpng cUa bin thin edng tie quin ly. Nd edng ed y nghla quan hpng U-ong viie phit Uiin e i n bO quin ly bdi vi n i u khdng bii't cie diim mgnh vi diem yiu eiia mOt cin bO quin ly Uii khd cd Uii xic dinh dupe li^u c i c cd ging trong viie phit triin cd di theo dung hudng hay kh6ng. Vigc dinh gia phii Ii mOt bO phin hong h i Uidng c i c hogt dOng quin ly. Vi^c biil dupe rd mOt cin bO quin ly ed Uii lip k i hogch, td ehde s i p x i p bO miy, ehi dgo vi kiim soit gidi d i n miic n i o Uipc sp Ii cich duy nhil d i dim bio ring nhPng ngudi giO cuong vl quin ly dang Uiuc sy Uin hinh edng viie ed
kit qui./. *
Tai lieu tham khao
Trin Vin Hiip (2016). MOt sd giii phgp nhim nine cao ning lye cin bO quin ly. Luin van Uiar «& Tr.1!^^
Dgi hpc Eich khoa Hi NOi ^ ^' ^ " " " ^
