Question Response # 1 Your Details 1.1 Name of City/Town in which you reside 1.2 Name of suburb/township 1.3 Your Occupation Coded Response 1 2 Your Area's Maintenance 2.1 Do you notice any of the following when walking or driving in your area? Q1 a) The streetlight (or mast) outside your house is not working b) The streetlights (or masts) in your area are not workinq c) The lights are burning but the light levels are very low d) Very seldom take notice of the lighting Coded Reponse 2.1 2.2 If you notice that there is a light (or lights) out of order do you report this? Q2 a) Yes, I report all faults to my councillor b) Yes, 1 contact the Local Authority directly and report all faults c) Yes but 1 only report the lights directly outside my house or in my street d) No, 1 do not know where to report them e) No someone else will report it 22 Yes to 2.1 a and No to 2.2 Yes to 2.1 d and No to 2.2 Yes to 2.1 c and No to 2.2 Yes to 2.1 a or b or c and No to 2.3 2.3 Have you reported a fault (defective fitting/ section/ area) in the last 12 months? Q3 a) Yes b)No 23 Yes to 2.3 and No to 2.2 Yes to 2.2 and Yes to 2.3 2.1 d and Yes to 2 3 2.1a and 2.3 a 2.3.1 How would you describe the manner in which your complaint was handled? Not Included a) Excellent - Efficient handling of my call and repairs carried out quicker than expected b) Good - Complaint effectively handled and repairs earned out within an acceptable time c) Average - d) Poor - Incompetent handling of call and took a long time to attend to the fault e) Extremely Poor - Had to call repeatedly, took excessively long to attend to the problem 2.3.1 2.3.2 How long did it take the local authority to attend to your complaint? ('<' means less than) Not Included 0 a) < 24hrs, D b) < 48hrs, 0 c) < 5 days, 0d)< 14 days, 0e)< 1mth, • f) Longer, D g) Had to follow up after days before repairs were carried out D h) Other (Please give details) 2.3.2
1 Pretoria Waterktoof Attorney Pretona l 4 1 5 0 0 0 0
2 Jhb Blairgowrie Typist Jhb 1 1 l 5 1 0 0 1
3 Centurion Highveld Attorney Centurion 1 2 1 4 0 1 0 1
4 Jhb Bryanston Attorney Jhb 1 1 1 1 3 0 0 0 0
S Centurion Swartkops Secretary Centurion 1 1 1 5 1 0 0 1
6 Jhb Dainfem Attorney Jhb 1 3 1 4 0 0 1 1
7 Jhb Parktown nc Manager Jhb 1 1 2 1 1 4 0 1 0 1
8 Benom Crystal park Electrician Benoni 1 1 1 2 0 0 0 0
9 Benoni Daveyton Klerk Benoni 1 1 1 1 0 0 0 0
10 Jhb Lenasia Elec tech Jhb 1 1 1 1 1 0 0 0 0
11 Jhb Bryanston Co Director Jhb 1 1 1 1 5 1 0 0 1
12 Pretoria Brooklyn Training ma Pretoria 1 1 1 5 1 0 0 1
13 Jhb Midrand Unemployec Jhb 1 4 1 1 4 0 0 0 0
14 Jhb Sunninghil Project Fina Jhb 1 4 1 5 0 0 0 0
15 Pretoria Faerie Glen ReservaBor Pretoria 1 1 1 1 4 1 0 0 1
16 Dublin Lucan Quantity Su* Dublin 1 1 1 5 1 0 0 1 W Gi (ft 1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE
1 1 0 1 0 1 1 4 1 1
1 1 0 1 0 1 1 FALSE 1 1
1 1 0 1 0 1 1 3 1 3
1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE C Parfitt - MBA Dissertation Public_Responses_FD_Annex D Annexure D Page 1
Question Response # 2.4 With regard to Streetlight maintenance (SLM). How would you describe the maintenance in your area provided by your Local Authority - in general. Q4 a) Excellent - most lights burn brightly and those that are out are repaired within a few d
1 l b) Good - most lights burn brightly and those that are out are repaired within a few weeks c) Fair — many lights burn and those that are out are repaired within 1 month d) Fair — most lights burn but they are not very bright e) Poor - many tights are out and are only repaired when someone complains 2.4 2.5 Does your Local authority replace lamps when the lighting levels in the area have become poor? - Not Included a) Yes, it is noticeable when they are replaced b) Do not notice/ do not know c) No, they wait until the lamp fails 2.5 2.6 What percentage of Streetlights, in your area, are working, on average? • QS a) 99% b) 95% c) 90% d) 75% e) Other 2.6 2.7 How would you rate the general appearance of the Streetlighting installation in your area? (Are all the poles and light fittings straight? Are there lots of broken fittings? are the cover plates all closed?) - Not Included a) Excellent b) Good c) Average d) Poor e) Very Poor 2.7 3 Your Expectations 3.1 What in your opinion is an acceptable time for the Local Authority to attend to public complaints? - QS 0 a) < 24hrs D b) < 48hrs c) < 5 days 0d)< 14 days 0e)< 1mth f) Other 3.1 3.2 What in your opinion is an acceptable percentage of streetlights being out at any given time? - Q7 a) Less than 1 % b) Less than 5% c) Less than 10% d) Less than 25% e) Other 3.2
1 1 2 1 1 1 2 1 1 1 1
2 1 2 1 3 1 3 1 3 1 2 1 2
3 1 2 1 3 1 1 1 2 1 2 1 1
4 1 3 1 3 1 3 1 3 1 1 1 1
S 1 1 1 1 1 1 1 2 1 1 1 2
6 1 3 1 2 1 2 1 3 1 3 1 2
7 1 2 1 2 1 2 FALSE 1 2 1 2
8 1 2 1 1 1 1 1 1 1 1 1 1
9 1 1 1 1 1 1 1 1 1 1 1 1
10 1 5 1 2 1 4 1 1 1 1 1 1
11 1 2 1 2 1 3 1 3 1 1 1 1
12 1 2 1 2 1 2 1 3 1 1 1 1
13 1 1 1 2 1 1 1 1 1 2 1 2
14 1 2 1 2 1 3 1 3 1 2 1 2
15 1 3 1 2 1 3 1 3 1 2 1 2
16 1 1 1 2 1 1 1 1 1 2 1 2 C Parfitt - MBA Dissertation Public_Responses_FD_Annex D Annexure D Page 2
r\c>|juiiac3 m ruuiu Mucauuiianc Question Response # 1 Your Details 1.1 Name of City/Town in which you reside 1.2 Name of suburb/ township 1.3 Your Occupation Coded Response 1 2 Your Area's Maintenance 2.1 Do you notice any of the following when walking or driving in your area? Q1 a) The streetlight (or mast) outside your house is not workinq b) The streetlights (or masts) in your area are not working c) The lights are burning but the light levels are very low d) Very seldom take notice of the lighting Coded Reponse2.1 2.2 Ifyou notice that there is a light (or lights) out of order do you report this? Q2 a) Yes, I report all faults to my councillor b) Yes, I contact the Local Authority directly and report all faults c) Yes but I only report the lights directly outside my house or in my street d) No, I do not know where to report them e) No someone else will report it 2.2 Yes to 2.1 a and No to 2.2 Yes to 2.1 d and No to 2.2 Yes to 2.1 c and No to 2.2 Yes to 2.1 a or b or c and No to 2.3 2.3 Have you reported a fault (defective fitting/ section/ area) in the last 12 months? Q3 a) Yes b)No 2.3 Yes to 2.3 and No to 2.2 Yes to 2.2 and Yes to 2.3 2.1 d and Yes to 2.3 2.1a and 2,3 a 2.3.1 How would you describe the manner in which your complaint was handled? Not Included a) Excellent - Efficient handling of my call and repairs carried out quicker than expected b) Good - Complaint effectively handled and repairs carried out within an acceptable time c) Average - d) Poor — Incompetent handling of caH and took a long time to attend to the fault e) Extremely Poor - Had to call repeatedly, took excessively long to attend to the problem 2.3.1 2.3.2 How long did it take the local authority to attend to your complaint? ('<' means less than) Not Included 0 a) < 24hrs, D b) •: 48hrs. D c) < 5 days, D d) < 14 days, De) < 1mth, D f) Longer. Q g) Had to follow up after days before repairs were carried out Q h) Other (Please give details) 2.3.2
18 Centurion Eldoraigne Manager Centurion 1 1 1 1 2 0 0 0 0
19 Centurion Eldoraigne Product beh Centurion 1 1 1 4 1 0 0 1
20 Pretoria Groenkloof Retired Fine Pretoria 1 1 1 1 1 0 0 0 0
21 Pretoria MenloPark
22 Jhb Kibter Park Reservations consultant Pretoria 1 4 1 1 4 0 0 0 0 Jhb 1 1 1 3 0 0 0 0
23 Pretoria Montana National Ma Pretoha 1 1 1 1 1 2 0 0 0 0
24 Windhoek Klein Windh Lawyer Windhoek 1 2 1 1 4 0 1 0 1
25 Jhb Midrand Food Techn Jhb 1 1 1 4 1 0 0 1
26 Jhb Weltevredei Information Jhb 1 1 1 1 1 3 0 0 0 0
27 Cape Town Duroanville Programme Cape Town 1 1 1 5 1 0 0 1
28 Auckland Kohimarami Partner in bi Auckland 1 1 FALSE 0 0 0 0 1 1 0 1 0 1 1 1 1 2
1 2 0 0 0 0 FALSE FALSE
1 1 0 1 0 1 1 4 1 6
1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE
1 1 0 1 0 1 1 3 1 1 4
1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE
1 1 1 0 0 1 1 4 1 1 4
1 2 0 0 0 0 FALSE FALSE C Parfitt - MBA Dissertation Public_Responses_FD_Annex D Annexure D Page 3
uuesuon Response # 2.4 With regard to Streetlight maintenance (SLM). How would you describe the maintenance in your area provided by your Local Authority - in general. Q4 a) Excellent - most lights burn brightly and those that are out are repaired within a few d b) Good - most lights burn brightly and those that are out are repaired within a few wee! c) Fair — many lights burn and those that are out are repaired within 1 month d) Fair — most lights burn but they are not very bright e) Poor - many lights are out and are only repaired when someone complains 24 2.5 Does your Local authority replace lamps when the lighting levels in the area have become poor? • Not Included a) Yes, it is noticeable when they are replaced b) Do not notice/ do not know c) No, they wait until the lamp fails 2.5 2.6 What percentage of Streetlights, in your area, are working, on average? - Q5 a) 99% b) 95% c) 90% d) 75% e) Other 26 2.7 How would you rate the general appearance of the Streetlighting installation in your area? (Are all the poles and light fittings straight? Are there lots of broken fittings? are the cover plates all closed?) - Not Included a) Excellent b) Good c) Average d) Poor e) Very Poor 27 3 Your Expectations 2.1 What in your opinion is an acceptable time for the Local Authority to attend to public complaints? - Q6 D a) < 24hrs D b) < 48hrs c) < 5 days Dd)< 14 days D e) < 1 mth f) Other 3.1 3.2 What in your opinion is an acceptable percentage of streetlights being out at any given time? - Q7 a) Less than 1% b) Less than 5% c) Less than 10% d) Less than 25% e) Other 3.2
18 1 2 1 2 1 1 1 2 1 1 1 1
19 1 1 1 1 1 1 1 1 1 1 1 1
20 21 1 5 1 1 1 4 1 3 1 1 1 1
1 4 1 2 1 4 1 2 1 2 1 2
22 1 2 1 2 1 1 1 2 1 1 1 1
23 1 3 1 3 1 2 1 3 1 1 1 1
24 1 1 1 1 1 1 1 2 1 1 1 1
25 1 4 1 1 1 4 1 2 1 3 1 3
26 1 3 1 3 1 2 1 3 1 2 1 2
| 27 1 1 1 2 1 1 1 1 1 1 1 1
28 1 1 1 1 1 1 1 1 1 1 1 1 C Parfitt - MBA Dissertation Public_Responses_FD_Annex D Annexure D Page 4
Responses to Public questionnaire Question Response # 1 Your Details 1.1 Name of CityrTown in which you reside 1.2 Name of suburb/ township 1.3 Your Occupation Coded Response 1 2 Your Area's Maintenance 2.1 Do you notice any of the following when walking or driving in your area? Q1 a) The streetlight (or mast) outside your house is not workinq b) The streetlights (or masts) in your area are not working c) The lights are burninq but the liqht levels are very low d) Very seldom take notice of the lighting Coded Reponse 2.1 2.2 If you notice that there is a light (or lights) out of order do you report this? Q2 a) Yes, 1 report all faults to my councillor b) Yes, 1 contact the Local Authority directly and report all faults c) Yes but 1 only report the lights directly outside my house or in my street d) No, 1 do not know where to report them e) No someone else will report it 22 Yes to 2.1 a and No to 2.2 Yes to 2.1 d and No to 2.2 Yes to 2.1 c and No to 2.2 Yes to 2.1 a or b or c and No to 2.3 2.3 Have you reported a fault (defective fitting/ section/ area) in the last 12 months? Q3 a) Yes b)No 23 Yes to 2.3 and No to 2.2 Yes to 2,2 and Yes to 2.3 2.1 d and Yes to 2 3 2.1a and 2.3 a 2.3.1 How would you describe the manner in which your complaint was handled? Not Included a) Excellent - Efficient handling of my caH and repairs earned out quicker than expected b) Good - Complaint effectively handled and repairs earned out within an acceptable time c) Average - d) Poor - Incompetent handling of caH and took a long time to attend to the fault e) Extremely Poor - Had to call repeatedly, took excessively long to attend to the problem 2.3.1 2.3.2 How long did it take the local authority to attend to your complaint? ('<' means less than) Not Included D a) < 24hrs. D b) < 48hrs, D c) < 5 days, D d) < 14 days, De) < 1mth, 0 f) Longer, D g) Had to follow up after days before repairs were carried out D h) Other (Please give details) 2.3.2
29 Pretoria Groenkloof Economist Pretoria 1 1 1 1 1 2 0 0 0 0
30 Pretoria Queenswoo Mineral Spe Pretoria 1 1 1 1 4 1 0 0 1
31 Durban Durban Nor Travel cons Durban 1 4 1 5 0 0 0 0
32 Pretoria Doompoort Retired Kler Pretoria 1 4 1 5 0 0 0
33 London Battersea Travel Cons London 1 4 1 5 0 0 0 0| 0
34 Pretoria Menlo Park Projecr eval Pretoria 1 3 1 1 4 0 0 1 1
35 Pretoria Rietondale Manager Pretoria 1 1 1 1 3 0 0 0 0
36 Pretoria Elardus Par Constructs Pretoria 1 4 1 5 0 0 0
37 Cape Town Somerset V\ HR Manage Cape Town 1 1 1 1 5 1 0 0 o! 1
38 Windhoek Olympus Director Em Windhoek 1 2 1 5 0 1 0 1
39 Jhb SunninghW Engineer Jhb 1 1 2 1 1 4 0 1 0 1
40 Cape Town Claremont Manager Cape Town 1 1 1 5 1 0 0 1
41 Durban Umhlanga Plant Breed Durban 1 4 1 5 0 0 0 0
42 Pretoria Lynwood Advocate Pretoria 1 1 2 1 4 0 1 0 1
43 Brakpan Rand Collier Chef Brakpan 1 2 1 2 0 0 0 0
44 Brakpan Rand Collien Engineer Brakpan 1 1 2 1 3 0 0 0 0 1 1 0 1 0 1 1 3 1 1 4
1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE
1 1 0 1 0 1 1 3 1 1 5
1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE
1 2 0 0 0 0 FALSE FALSE
1 1 0 1 0 0 1 4 1 1 6 C Parfitt - MBA Dissertation Public_Responses_FD_Annex D Annexure D Page 5
Question Response # 2.4 With regard to Streetlight maintenance (SIM). How would you describe the maintenance in your area provided by your Local Authority - in general. Q4 a) Excellent - most lights burn brightly and those that are out are repaired within a few d b) Good - most lights burn brightly and those that are out are repaired within a few wee! c) Fair - many lights burn and those that are out are repaired within 1 month d) Fair — most lights burn but they are not very bright e) Poor — many lights are out and are only repaired when someone complains 2.4 2.5 Does your Local authority replace lamps when the lighting levels in the area have become poor? • Not Included a) Yes, it is noticeable when they are replaced b) Do not notice/ do not know c) No, they wait until the lamp fails 25 2.6 What percentage of Streetlights, in your area, are working, on average? • Q5 a) 99% b) 95% c) 90% d) 75% e) Other 2.6 2.7 How would you rate the general appearance of the Streetlighting installation in your area? (Are all the poles and light fittings straight? Are there lots of broken fittings? are the cover plates all closed?) - Not Included a) Excellent b) Good c) Average d) Poor e) Very Poor 2.7 3 Your Expectations 3.1 What in your opinion is an acceptable time for the Local Authority to attend to public complaints? • Q6 D a) < 24hrs D b)< 48hrs c) < 5 days Dd)< 14 days Qe)< 1mth f) Other 3.1 3.2 What in your opinion is an acceptable percentage of streetlights being out at any given time? • Q7 a) Less than 1% b) Less than 5% c) Less than 10% d) Less than 25% e) Other 3.2
29 1 3 1 3 1 2 1 2 1 1 1 1
30 1 4 1 1 1 4 1 2 1 3 1 3
31 1 2 1 2 1 2 1 2 1 2 1 2
32 1 4 1 2 1 3 1 3 1 2 1 2
33 1 2 1 2 1 1 1 2 1 1 1 1
34 1 4 1 3 1 2 1 2 1 2 1 2
35 1 3 1 3 1 2 1 3 1 1 1 1
36 1 2 1 2 1 2 1 3 1 3 1 2
37 1 3 1 2 1 2 1 2 1 2 1 1
38 1 1 1 1 1 1 1 2 1 1 1 1
39 1 4 1 2 1 1 1 3 1 3 1 2
40 1 4 1 2 1 2 1 2 1 2 1 1
41 1 2 1 2 1 2 1 2 1 2 1 2
42 1 4 1 2 1 3 1 3 1 3 1 3
43 1 4 1 1 t 3 1 3 1 2 1 3
44 1 5 1 3 1 3 1 3 1 2 1 2 C Parfitt - MBA Dissertation Public_Responses_FD_Annex D Annexure D Page 6