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6 Step Problem Solving Process
Introduction to Computer Technology Practical 3
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Introduction
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Introduction
Address problems facing students
Systematic approach
Step by step procedure
Individual use or group use
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6 STEP PROBLEM SOLVING
PROCESS
1. IDENTIFY
2. ANALYSE
3. POTENTIAL SOLUTIONS 4. SELECT AND PLAN SOLUTION
5. IMPLEMENTATION 6. EVALUATE
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Procedure
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1. Identify and select the problem
Egos and Emotion makes this step problematic.
Maintains focus by eliminating non-problematic issues
Reach a consensus and be clear
Use ‘STAR’ and ‘PDSA’ method to identify problems
Record the problem and goal to identify the gap that needs to be filled.
Fragment the problem if too big.
Example: leaving school early
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2 2. Analyse the problem
Find the root of the problem. The ultimate cause
Gather as much information regarding the problem.
Identify between symptoms and effects.
ie: Leaving school early in order to avoid missing the bus.
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3. Generate potential solutions
Brainstorm to formulate solutions
Clarify solutions
No wrong answers to avoid judgmental remarks (groups)
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4. Select and Plan Solutions
Discuss and prioritize solutions in order to eliminate weak solutions.
Identify the best solution via consensus.
Choice of solution depends on circumstances (case specific), and, available resources.
PDSA method – PLAN stage
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5. Implementation
PDSA- DO stage
Follow a systematic scientific approach.
Require data/information for next stage (evaluation).
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6. Evaluation
PDSA- STUDY stage
Did the solution work?
What were the outcomes for such a solution? Work or not work?
Are there any necessary changes needed?
Improves upon the best solution from feedback
PDSA- ACT stage
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References
http://www.cls.utk.edu/pdf/ls/Week3_Lesson21.pdf
https://mihaelasharkova.files.wordpress.com/2011/05/
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