NEGOTIATION AS A CONFLICT RESOLUTION TOOL IN SELECTED PUBLIC SCHOOLS OF MOPANI DISTRICT IN LIMPOPO DEPARTMENT OF
EDUCATION IN SOUTH AFRICA
BY
MATHEBULA JEFFREY
A MINI – DISSERTATION SUBMITTED IN PARTIAL
FULFILMENT OF THE REQUIREMENTS FOR THE DEGREE OF MASTERS IN PUBLIC ADMINISTRATION IN THE FACULTY OF MANAGEMENT AND LAW, TURFLOOP GRADUATE SCHOOL
OF LEADERSHIP (T.G.S.L)
AT
THE UNIVERSITY OF LIMPOPO
SUPERVISOR: PROFESSOR M.H. KANYANE
COMPLETED: JULY 2007
TABLE OF CONTENTS
ITEM PAGES
DECLARATION i
ACKNOWLEDGEMENT ii
ABSTRACT iii
CHAPTER ONE: NEGOTIATION AND CONFLICT RESOLUTION
1.1 INTRODUCTION AND GENERAL ORIENTATIONS
1.2 STATEMENT OF THE PROBLEM 3 1.3 RESEARCH QUESTIONS 3 1.4 OBJECTIVES OF THE STUDY 4 1.4.1 General Objectives 4 1.4.2 Specific Objectives 4 1.5 CHAPTER OUTLINE 4
1.6 CONCLUSION 5
CHAPTER TWO: LITERATURE REVIEW
2.1 INTRODUCTION 7 2.2 DEFINITION OF CONCEPTS 8 2.3 STRATEGIES AND PRINCIPLES UNDERPINNING
NEGOTIATION 10
2.4 UNDERSTANDING CONFLICTS 14 2.5 NEGOTIATIONS AND CONFLICT RESOLUTION 19 2.6 EDUCATION MANAGEMENT 22 2.7 COMMON MISTAKES THAT OCCUR DURING
NEGOTIATION 24
2.8 CONCLUSION 26
CHAPTER THREE: RESEARCH DESIGN AND METHODOLOGY
3.1 INTRODUCTION 27 3.2 RESEARCH DESIGN 28 3.3 AREA OF STUDY 29 3.4 TARGET GROUP AND SAMPLING 29 3.5 RESEARCH TECHNIQUES 30 3.5.1 INTERVIEWS 30 3.6 ETHICAL CONSIDERATION AND LIMITATION OF
THE STUDY 32
3.7 DATA ANALYSIS AND INTERPRETATION 32
3.8 CONCLUSION 33
CHAPTER FOUR: DATA ANALYSIS
4.1 INTRODUCTION 34 4.2 METHODS AND STRATEGIES USED FOR
NEGOTIATION 35
4.3 NEGOTIATION AND STRATEGIES 40 4.4 PROBLEMS EXPERIENCED BY SCHOOL MANAGERS 43 4.5 CONSEQUENCES OF NEGLECTING CONFLICT
RESOLUTION 47
4.6 CONCLUSION 48
CHAPTER FIVE: CONCLUSIONS AND RECOMMENDATIONS 49
BIBLIOGRAPHY 52
APPENDIXES 55
