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LAMPIRAN
107 Lampiran 1. Populasi Ternak di Indonesia Tahun 2005-2009
No. Jenis Tahun
Ket: dalam 000 ekor; *angka sementara Sumber: Ditjenak (2009)
Lampiran 2. Produksi Daging, Telur, dan Susu di Indonesia Tahun 2005-2009
No. Jenis Tahun
Ket: dalam 000 ekor; *angka sementara Sumber: Ditjenak (2009)
108 Lampiran 3. Hasil Uji Validitas dan Reliabilitas
Case Processing Summary
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's Alpha N of Items
.956 18
Ketersediaan Produk 21.17 30.971 .751 .953
Keragaman Produk 21.20 31.407 .689 .954
Kemudahan mencapai PFM 21.23 31.151 .781 .953
Kebersihan PFM 21.20 31.131 .747 .953
Atmosfir PFM 21.30 31.390 .836 .952
Kemudahan Cara Pembayaran 21.30 31.666 .768 .953
Fasilitas Areal Parkir 21.00 32.069 .480 .958
Kesegaran Produk 21.27 31.237 .810 .953
Kualitas Produk 21.27 31.168 .826 .952
Harga Kompetitif 21.20 31.614 .646 .955
Kecepatan Pegawai dalam Melayani 21.27 31.582 .730 .954
Ketanggapan Pegawai dalam Melayani 21.20 31.407 .689 .954
Kesediaan Pegawai dalam melayani 21.23 31.426 .720 .954
Pegawai memiliki pengetahuan tentang produk dan toko
21.23 31.220 .766 .953
Pegawai bersikap ramah dan sopan 21.20 31.476 .675 .955
Produk terjamin kehalalannya 21.23 31.151 .781 .953
Pegawai memberikan perhatian secara
109 Lampiran 4. Hasil (output) SEM dengan Software LISREL 8,30
DATE: 9/ 9/2011 TIME: 12:32 L I S R E L 8.30
BY
Karl G. Jöreskog & Dag Sörbom This program is published exclusively by
Scientific Software International, Inc.
7383 N. Lincoln Avenue, Suite 100 Chicago, IL 60646-1704, U.S.A.
Phone: (800)247-6113, (847)675-0720, Fax: (847)675-2140 Copyright by Scientific Software International, Inc., 1981-99
Use of this program is subject to the terms specified in the Universal Copyright Convention.
Website: www.ssicentral.com The following lines were read from file D:\SEMDINI\DATA.SPJ:
Observed Variables
X11 X12 X13 X14 X15 X16 X17 X21 X22 X23 X31 X32 X33 X41 X42 X43 X51 X52 Y1Y2 Y3 Y4
Correlation Matrix From File D:\SEMDINI\DATA.COR Sample Size = 100
Latent Variables Tangibles Reliabili Responsiv Assurance Emphaty Kepuasan Loyalitas Relationships
X11 X12 X13 X14 X15 X16 X17 = Tangibles X21 X22 X23 = Reliabili
Kepuasan = Tangibles Reliabili Responsiv Assurance Emphaty Loyalitas = Kepuasan
Path Diagram
options RO RC=1 ME=ML AD=OFF IT=300 set the error variance of Y1 equal to free set the error variance of X23 equal to free set the error variance of X33 equal to free set the error variance of X41 equal to free set the error variance of X51 equal to free set the error variance of Loyalita equal to free set the error variance of X42 equal to free set the error variance of X43 equal to free set the error variance of X52 equal to free
set the error covariance between X12 and X11 to free set the error covariance between X15 and X12 to free set the error covariance between X15 and X14 to free set the error covariance between X17 and X16 to free set the error covariance between X23 and Y3 to free set the error covariance between X23 and X12 to free
110 set the error covariance between Loyalita and Kepuasan to free
set the error covariance between Y4 and Y1 to free set the error covariance between X22 and X21 to free set the error covariance between X23 and X21 to free set the error covariance between X23 and X22 to free set the error covariance between X32 and X31 to free set the error covariance between X33 and X31 to free set the error covariance between X33 and X32 to free set the error covariance between X42 and X41 to free set the error covariance between X43 and X41 to free set the error covariance between X43 and X42 to free set the error covariance between X52 and X51 to free End of Problem
111
112
113
Error Covariance for X12 and X11 = 0.41 (0.20)
2.08
Error Covariance for X15 and X12 = -0.18 (0.16)
-1.10
Error Covariance for X15 and X14 = 0.45 (0.20)
2.27
Error Covariance for X17 and X16 = 0.32 (0.19)
114 1.66
Error Covariance for X22 and X21 = -0.63 (0.55)
-1.13
Error Covariance for X23 and Y3 = -0.29 (0.16)
-1.81
Error Covariance for X23 and X12 = 0.22 (0.16)
1.36
Error Covariance for X23 and X21 = -0.96 (0.38)
-2.54
Error Covariance for X23 and X22 = -1.01 (0.38)
-2.62
Error Covariance for X32 and X31 = -0.65 (0.33)
-1.97
Error Covariance for X33 and X31 = -0.88 (0.25)
-3.55
Error Covariance for X33 and X32 = -0.81 (0.24)
-3.38
Error Covariance for X42 and X41 = -1.00 (0.14)
-7.16
Error Covariance for X43 and X41 = -1.00 (0.14)
-7.16
Error Covariance for X43 and X42 = -1.00 (0.14)
-7.16
Error Covariance for X52 and X51 = -1.00 (0.14)
-7.04
Kepuasan = 0.43*Tangible + 0.026*Reliabil + 0.093*Responsi + 0.069*Assuranc + 0.072*Emphaty, Errorvar.= 0.74, R² = 0.26
(0.13) (0.073) (0.069) (0.060) (0.068) 3.25 0.36 1.36 1.15 1.06 Loyalita = 1.53*Kepuasan,, R² = 1.00
(0.37) 4.11
Error Covariance for Loyalita and Kepuasan = -0.44 (0.20)
-2.16
115 Correlation Matrix of Independent Variables
Tangible Reliabil Responsi Assuranc Emphaty --- --- --- --- ---
Tangible 1.00
Reliabil 0.40 1.00 (0.10)
3.93
Responsi 0.17 0.30 1.00 (0.11) (0.07)
1.55 4.15
Assuranc 0.10 0.31 0.50 1.00 (0.10) (0.07) (0.06)
0.97 4.68 8.82
Emphaty 0.11 0.30 0.49 0.50 1.00 (0.11) (0.07) (0.06) (0.05)
0.95 4.28 8.28 10.06
Covariance Matrix of Latent Variables
Kepuasan Loyalita Tangible Reliabil Responsi Assuranc --- --- --- --- --- ---
Kepuasan 1.00 Loyalita 1.09 1.00
Tangible 0.47 0.72 1.00
Reliabil 0.27 0.41 0.40 1.00
Responsi 0.24 0.37 0.17 0.30 1.00
Assuranc 0.20 0.31 0.10 0.31 0.50 1.00 Emphaty 0.21 0.31 0.11 0.30 0.49 0.50 Covariance Matrix of Latent Variables
Emphaty --- Emphaty 1.00
116 Goodness of Fit Statistics
Degrees of Freedom = 184
Minimum Fit Function Chi-Square = 58.31 (P = 1.00)
Normal Theory Weighted Least Squares Chi-Square = 62.98 (P = 1.00) Estimated Non-centrality Parameter (NCP) = 0.0
90 Percent Confidence Interval for NCP = (0.0 ; 0.0) Minimum Fit Function Value = 0.59
Population Discrepancy Function Value (F0) = 0.0 90 Percent Confidence Interval for F0 = (0.0 ; 0.0) Root Mean Square Error of Approximation (RMSEA) = 0.0
90 Percent Confidence Interval for RMSEA = (0.0 ; 0.0) P-Value for Test of Close Fit (RMSEA < 0.05) = 1.00
Expected Cross-Validation Index (ECVI) = 3.25 90 Percent Confidence Interval for ECVI = (3.25 ; 3.25)
ECVI for Saturated Model = 5.11 ECVI for Independence Model = 6.79
Chi-Square for Independence Model with 231 Degrees of Freedom = 628.33 Independence AIC = 672.33
Root Mean Square Residual (RMR) = 0.12 Standardized RMR = 0.061
Goodness of Fit Index (GFI) = 0.95 Adjusted Goodness of Fit Index (AGFI) = 0.92 Parsimony Goodness of Fit Index (PGFI) = 0.69
Normed Fit Index (NFI) = 0.91 Non-Normed Fit Index (NNFI) = 1.40 Parsimony Normed Fit Index (PNFI) = 0.72
Comparative Fit Index (CFI) = 1.00 Incremental Fit Index (IFI) = 1.28
Relative Fit Index (RFI) = 0.88 Critical N (CN) = 394.10
The Problem used 96584 Bytes (= 0.1% of Available Workspace) Time used: 0.043 Seconds
117 Lampiran 5. Dokumentasi
Outside Store
Store Front Look Store Front Door
Inside Store
Left Side (1) Casheer Left Side (2) – Complementer Products
Right Side (1) - Freezer Right Side (2) – Chiller
118 Products
Chicken Promo Fresh Chicken Prime Fresh
Chicken Legs Chicken Feet
Fiesta Chicken Nugget Complementer Products
Staffs
Collecting Data Yuni, Dea, Dini, Ririn