Jawab Sumber Daya
1. Meningkatkan kepedulian karyawan terhadap keinginan dan kebutuhan pelanggan Jaya Prima Tour & Travel
Jaya Prima Tour & Travel melakukan pendekatan terhadap sub agent dan pelanggan melalui staff bagian ticketing Ancol agar mengetahui keinginan dan kebutuhan untuk dapat meningkatkan penjualan.
2. Meningkatkan ketepatan dalam memenuhi janji kepada pelanggan Jaya Prima Tour & Travel
Jaya Prima Tour & Travel memberikan pengarahan kepada staff bagian ticketing Ancol agar lebih memperhatikan tingkat ketepatan dalam memenuhi janji, karena janji merupakan salah aspek pembentuk kepercayaan.
Selly Selvia Diandara, 2014
Pengaruh Relationship Quality Terhadap Loyalitas Pelanggan D i Pt. Jaya Prima Utama Lestari
(Sensus Pada Sub Agent Bidang Penjualan Tiket Taman Impian Jaya Ancol)
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
3. Meningkatkan kejujuran karyawan kepada pelanggan Jaya Prima Tour & Travel
Jaya Prima Tour & Travel memberikan pengarahan kepada staff bagian ticketing Ancol untuk selalu melayani setiap pelanggan dan sub agent dengan jujur.
4. Meningkatkan keterampilan teknis karyawan Jaya Prima Tour & Travel
Jaya Prima Tour & Travel memberikan pengarahan kepada staff bagian ticketing Ancol dalam hal keterampilan teknis untuk memberikan pelayanan terbaik kepada sub agent dan pelanggan.
5. Memberikan
kepuasan yang tinggi kepada pelanggan, agar pelanggan merasa puas
dibandingkan dengan agen resmi yang lain
Jaya Prima
Tour & Travel
Jaya Prima Tour & Travel memberikan pengarahan kepada staff agar memberikan pelayanan terbaik, agar tercipta kepuasan dimata pelanggan.
6. Meningkatkan kepuasan terhadap paket wisata (Ancol)
Jaya Prima
Tour & Travel
Jaya Prima Tour & Travel memberikan inovasi terbaru terhadap paket wisata Ancol, agar pelanggan merasa puas.
7. Meningkatkan kemampuan staff dalam memenuhi harapan pelanggan Jaya Prima Tour & Travel
Jaya Prima Tour & Travel memberikan pengarahan kepada staff agar selalu ramah, memberikan pelayanan terbaik, cepat mengatasi masalah, dan mengikuti permintaan dari pelanggan, hal tersebut dilakukan agar harapan pelanggan dapat terpenuhi.
Selly Selvia Diandara, 2014
Pengaruh Relationship Quality Terhadap Loyalitas Pelanggan D i Pt. Jaya Prima Utama Lestari
(Sensus Pada Sub Agent Bidang Penjualan Tiket Taman Impian Jaya Ancol)
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Pengaruh Relationship Quality Terhadap Loyalitas Pelanggan D i Pt. Jaya Prima Utama Lestari
(Sensus Pada Sub Agent Bidang Penjualan Tiket Taman Impian Jaya Ancol)
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(Sensus Pada Sub Agent Bidang Penjualan Tiket Taman Impian Jaya Ancol)
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Pengaruh Relationship Quality Terhadap Loyalitas Pelanggan D i Pt. Jaya Prima Utama Lestari
(Sensus Pada Sub Agent Bidang Penjualan Tiket Taman Impian Jaya Ancol)
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Pengaruh Relationship Quality Terhadap Loyalitas Pelanggan D i Pt. Jaya Prima Utama Lestari
(Sensus Pada Sub Agent Bidang Penjualan Tiket Taman Impian Jaya Ancol)
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Pengaruh Relationship Quality Terhadap Loyalitas Pelanggan D i Pt. Jaya Prima Utama Lestari
(Sensus Pada Sub Agent Bidang Penjualan Tiket Taman Impian Jaya Ancol)
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(Sensus Pada Sub Agent Bidang Penjualan Tiket Taman Impian Jaya Ancol)
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Selly Selvia Diandara, 2014
Pengaruh Relationship Quality Terhadap Loyalitas Pelanggan D i Pt. Jaya Prima Utama Lestari
(Sensus Pada Sub Agent Bidang Penjualan Tiket Taman Impian Jaya Ancol)
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