Saran … - Pengembangan aplikasi Customer Relationship Management (CRM) berbasis WEB pada PT. Cr

BAB V PENUTUP

5.2 Saran …

Dengan sistem ini diharapkan dapat menjadi saran untuk pengembangan sistem lebih lanjut, untuk meningkatkan kinerja pada sistem ini agar lebih baik, maka diharapkan:

1. Untuk meng-update data secara berkala dan konsisten, sehingga informasi pada sistem senantiasa diperbaharui.

2. Diharapkan di masa mendatang desain website akan lebih diperbaiki agar

website ini bisa lebih menarik lagi bagi pengunjungnya.

3. Penambahan fasilitas-fasilitas pun sebaiknya dilakukan di masa mendatang, untuk memenuhi kebutuhan dari perusahaan dan para konsumen PT. Crystal Laju Wisata yang semakin kompleks.

4. Diharapkan agar sering melakukan pengecekan melalui menu admin untuk melihat permohonan tour dan travel, saran serta kritik agar dapat memberikan respon yang cepat terhadap konsumen ataupun pengunjung.

DAFTAR PUSTAKA

Buttle, Francis. 2007. Customer Relationship Management ( Manajemen Hubungan Pelanggan ). Malang : Bayu Media

HM, Jogiyanto. 2005. Analisis & Desain Sistem Informasi : Pendekatan Terstruktur

Teori dan Praktek Aplikasi Bisnis. Yogyakarta: Andi.

Hakim, Lukmanul dan Uus Musalini. 2007 . Buku Sakti Menjadi Programmer

Sejati PHP : Cetakan Kedua . Yogyakarta : Solusi Media

Hartono, Mulia. 2004 . 7 Langkah Mudah Membangun Sistem Informasi ERP.

Jakarta: PT Elex Media Komputindo

Kendall, Kenneth E. 2005. Systems Analysis and Design: Sixth Edition. New Jersey: Pearson Education, Inc.

Kendall, Kenneth E. 2006. Analisis dan Perancangan Sistem Edisi kelima – Jilid 1.

Jakarta: Indeks.

Kurniawan, Rulianto. 2007. 54 Trik Tersembunyi PHP. Palembang: Maxikom.

Ladjamudin, Al-Bahra bin. 2005. Analisis dan Desain Sistem Informasi. Yogyakarta: Graha Ilmu.

Pressman, Roger S. 2002. Rekayasa Perangkat Lunak: Pendekatan Praktisi. Andi. Yogyakarta.

Swastika, Windra. 2005 . PHP 5 & MySQL 4, Proyek Shopping Cart 1. Jakarta : Dian Rakyat.

( www.crm-toolkit.com\WebBasedCRM.html )(28 Februari 2009) (http://erickurniadi.wordpress.com/2009/01/14/artikel-crm-01)(28 Februari 2009 ) ( http://www.benih.net/lifestyle/gaya-hidup/membangun-crm-customer-relationship-management.html)( 21 Februari 2009 ) (http://gedeiwan.files.wordpress.com/2008/03/kepariwisataan.ppt)(26 Desember 2008). (http://id.wikipedia.org/wiki/PHP) (08 Juli 2008) (http://167.205.18.193/~marcell/Kuliah/Analisis%20&%20Perancangan%20Sistem%20 Informasi/APSI%203%202005%20%20Pengembangan%20SI.PPT.)(08 Agustus 2008) (http://debian.petra.ac.id/~puslit/journals/pdf.php?PublishedID=MAN05070103 ) ( 21 Februari 2009 )

Nama : ……… Jabatan : ……….... No.Telp : ………

Pilihlah jawaban dengan tanda silang ( X ) !!

1. Darimana para konsumen mengetahui PT. Crystal Laju Wisata? a. Internet

b. Iklan di media cetak c. Brosur

d. Lainnya

2. Apakah Perusahaan ini mempunyai sebuah website ? a. Ya

b. Tidak c. Tidak tahu

3. Seberapa penting website itu untuk para karyawan? a. Penting

b. Tidak penting

4. Menurut anda, bisakah website menjadi sebuah layanan informasi tour & travel perusahaan ini kepada konsumen?

a. Bisa b. Tidak bisa

5. Apakah website yang ada sudah bisa membantu karyawan dalam memberikan informasi tour & travel perusahaan kepada konsumen?

a. Ya b. Tidak

c. Sedikit membantu

6. Apakah website tersebut masih ada kekurangannya? a. Ya

7. Perlukah isi website itu selalu di perbaharui? a. Perlu

b. Tidak perlu

8. Info apa saja yang diperlukan untuk di perbaharui dalam website perusahaan ini?(jawaban bisa lebih dari satu)

a. Tour b. Hotel c. Penerbangan

global.php <?php

require_once (dirname(__FILE__) . '/koneksi/title.php'); require_once (dirname(__FILE__) . '/koneksi/functions.php'); require_once (dirname(__FILE__) . '/koneksi/connect.php'); ?> L O G I N <?php include_once("global.php"); session_start(); dbConnect(); $username = $_POST['username']; $pusername = strlen($username); $password = $_POST['password'];

$query = "SELECT * FROM admin WHERE ausername='".$username."'"; $result = mysql_query($query);

$row = mysql_fetch_array($result);

$query2 = "SELECT * FROM director WHERE id_director='".$username."'"; $result2 = mysql_query($query2);

$row2 = mysql_fetch_array($result2);

$query3 = "SELECT * FROM finance WHERE id_finance='".$username."'"; $result3 = mysql_query($query3);

$row3 = mysql_fetch_array($result3);

$query4 = "SELECT * FROM tour_manager WHERE id_manager='".$username."'"; $result4 = mysql_query($query4);

$row4 = mysql_fetch_array($result4);

if($row2['id_director'] == $username AND $row2['password'] == $password AND $pusername == 8 AND !empty($username) AND !empty($password)) { $namad=$row2["id_director"]; $passd=$row2["password"]; $_SESSION['namad'] = $namad; $_SESSION['passd'] = $passd; header("location: ".SITE_HOME."/director"); }

else if($row2['id_director'] == $username AND $row2['password'] != $password AND $pusername == 8 AND !empty($username) AND !empty($password))

{ echo "<script language\"javascript\">"; echo "alert(\"Maaf, Password Salah !!! \");"; echo "self.history.go(-1);";

echo "</script>"; }

else if($row3['id_finance'] == $username AND $row3['password'] == $password AND $pusername == 7 AND !empty($username) AND !empty($password)) { $namaf=$row3["id_finance"]; $passf=$row3["password"]; $_SESSION['namaf'] = $namaf; $_SESSION['passf'] = $passf; header("location: ".SITE_HOME."/finance_dept"); }

else if($row3['id_finance'] == $username AND $row3['password'] != $password AND $pusername == 7 AND !empty($username) AND !empty($password))

{ echo "<script language\"javascript\">"; echo "alert(\"Maaf, Password Salah !!! \");"; echo "self.history.go(-1);";

echo "</script>"; }

else if($row4['id_manager'] == $username AND $row4['password'] == $password AND $pusername == 4 AND !empty($username) AND !empty($password))

{ $namam=$row4["id_manager"]; $passm=$row4["password"]; $_SESSION['namam'] = $namam; $_SESSION['passm'] = $passm;

header("location: ".SITE_HOME."/tour_manager"); }

else if($row4['id_manager'] == $username AND $row4['password'] != $password AND $pusername == 4 AND !empty($username) AND !empty($password))

{ echo "<script language\"javascript\">"; echo "alert(\"Maaf, Password Salah !!! \");"; echo "self.history.go(-1);";

echo "</script>"; }

else if($row['username'] == $username AND $row['password'] == $password AND $pusername == 5 AND !empty($username) AND !empty($password)) { $nama=$row["username"]; $pass=$row["password"]; $_SESSION['nama'] = $nama; $_SESSION['pass'] = $pass; header("location: ".SITE_HOME."/admin/home"); }

else if($row['username'] == $username AND $row['password'] != $password AND $pusername == 5 AND !empty($username) AND !empty($password))

{ echo "<script language\"javascript\">"; echo "alert(\"Maaf, Password Salah !!! \");"; echo "self.history.go(-1);";

echo "</script>"; } else

{ echo "<script language\"javascript\">";

echo "alert(\"Maaf, Username dan Password tidak sesuai \");"; echo "self.history.go(-1);"; echo "</script>"; } ?> H E A D E R <?php show_banner(); ?> <div id="topmenu"> <?php if ($_SESSION['namac'] != ''){ ?> <table>

<tr><td width="540" height="15" align="left"><blink>Halaman <b>Customer</b></blink></td> <td width="225">| Hari ini tanggal : <?php echo date('d F Y') ?></td>

<td> [ <a href="<?php echo SITE_HOME; ?>/logout.php" class="style2">LOGOUT</a> ]</td></tr> </table>

<?php }

elseif ($_SESSION['namad'] != ''){ ?> <table>

<tr><td width="540" height="15"> <marquee behavior="alternate"> Selamat Datang <b>Director</b> </marquee> </td> <td width="225">| Hari ini tanggal : <?php echo date('d F Y') ?></td>

<td> [ <a href="<?php echo SITE_HOME; ?>/admin/logout.php" class="style3">LOGOUT</a> ]</td></tr> </table>

<?php }

elseif ($_SESSION['namam'] != ''){ ?> <table>

<tr><td width="540" height="15"><marquee behavior="alternate"> Selamat Datang <b>Tour Manager</b> </marquee></td> <td width="225">| Hari ini tanggal : <?php echo date('d F Y') ?></td>

<td> [ <a href="<?php echo SITE_HOME; ?>/admin/logout.php" class="style3">LOGOUT</a> ]</td></tr> </table>

<?php }

elseif ($_SESSION['namaf'] != ''){ ?> <table>

<tr><td width="540" height="15"> <marquee behavior="alternate"> Selamat Datang <b>Finance Department</b> </marquee></td>

<td width="225">| Hari ini tanggal : <?php echo date('d F Y') ?></td>

<td> [ <a href="<?php echo SITE_HOME; ?>/admin/logout.php" class="style3">LOGOUT</a> ]</td></tr> </table>

<?php } else { ?>

<tr> <td width="573" height="15"><marquee behavior="alternate"> Selamat Datang <b>Pengunjung</b></marquee></td> <td width="275">| Hari ini tanggal : <?php echo date('d F Y') ?></tr>

<?php } ?> </div>

<?php

if ($_SESSION['nama'] != ''){ show_admin(); } elseif ($_SESSION['namac'] != ''){ show_customer(); } elseif ($_SESSION['namad'] != ''){ show_director(); } elseif ($_SESSION['namam'] != ''){ show_manager(); } elseif ($_SESSION['namaf'] != ''){ show_finance(); } else { show_umum(); }

F O O T E R <div id="comp_footer">

C O N N E C T I O N <?php define('DB_SERVER', 'localhost'); define('DB_USERNAME', 'root'); define('DB_PASSWORD', ''); define('DB_DATABASE', 'bluesky'); function dbConnect()

{ mysql_connect ( DB_SERVER, DB_USERNAME, DB_PASSWORD ); mysql_select_db ( DB_DATABASE ); } function dbDisconnect() { mysql_close (); } ?> T I T L E <?php

if (!defined("SITE_HOME")) define ("SITE_HOME", "http://localhost/bluesky"); $GLOBALS['title'] = "Bluesky Tour &amp Travel";

FORM LOGIN ADMIN <?php include_once("../global.php"); ?>

<span class="style6"><strong>WELCOME TO ADMINISTRATOR</strong></span> <br> <img src="<?php echo SITE_HOME; ?>/image/garis.png" width="599" height="5" /> <div>

<form action="<?php echo SITE_HOME; ?>/login.php" method="POST"> <table width="593" height="193" border="0" valign="top">

<tr><td width="209" height="184" bgcolor="#FFFFFF"><div align="left"><img src="<? echo SITE_HOME; ?>/image/BlueSky.jpg" width="209" height="184" /> </td>

<div align="center" class="style2"><blink>Silahkan Masukan Username dan Password</blink> </div> <table align="center" valign="top" width="241" border="0" cellspacing="0" cellpadding="0"> <tr> <td></td> </tr>

<td width="107" height="33" align="left" valign="middle"><span class="txtLogin">Username</span></td>

<tr> <td height="22" align="left" valign="middle"> <span class="txtLogin">Password</span></td>

</form>

<br /><br /><div align="center"><? include "../koneksi/jalan1.php"; ?></div> TAMPILAN TOUR <?php include_once("../../global.php");

session_start();

$username = $_SESSION['namam']; $password = $_SESSION['passm'];

if(!empty($username) AND !empty($password)) { show_header(); ?>

<br><br><div><h1 align="center"><span class="style6"> Semua Tour</span></h1></div> <table align="center" width="617" border="0">

<td width='141' ><h3 align="center"><strong>Nama Tour</strong></h3></td> <td width='89' ><h3 align="center"><strong>Lama Tour</strong></h3></td> <td width="46" ><h3 align="center"><strong>Detail</strong></h3></td> <td width="32" ><h3 align="center"><strong>Edit</strong></h3></td> <td width='50'><h3 align="center"><strong>Hapus</strong></h3></td> </tr> <?php dbConnect(); ?> <?php $count = 0; $hal = $_GET['page']; $jlh = $_GET['count']; if ($jlh<=0){ $count = 0; } else { $count = $jlh; }

$a = "SELECT COUNT(kode_tour) from tour"; $b = mysql_query($a) or die (mysql_error()); while ($row = mysql_fetch_row($b)) { $c = $row[0]; } $d = floor(($c-1)/10)+1; if ($hal<=0){ $hal = 1; } if ($hal>$d) {$hal = $d; } $batas = (10*($hal-1)); if($batas<0){ $batas2 = 0; } else { $batas2 = $batas; }

$perintah="SELECT * FROM tour ORDER BY kode_tour ASC LIMIT ".$batas2.",10"; $hasil=mysql_query($perintah);

while($row=mysql_fetch_array($hasil)) { $index = ($count+1);

if ($count%2 == 1) { $style = "row1"; } else { $style = "row2"; }

echo "<tr class='".$style."'>"; echo "<td><center>$row[0]</td>";

echo "<td><center>$row[2]</td>"; echo "<td><center>$row[3]</td>"; echo "<td><center>$row[4]</td>";

echo "<td><center><a href=\"detail.php?id=$row[0]\"><img src=\"../../image/detail.png\" width='20' height='20' border='0'></img></a></td>";

echo "<td><center><a href=\"edit.php?id=$row[0]\"><img src=\"../../image/edit.png\" width='20' height='20' border='0'></img></a></td>";

echo "<td><center><a href=\"confirm.php?id=$row[0]\"><img src=\"../../image/delete.png\" width='20' height='20' border='0'></img></a></td></tr>";

<tr class="thstyle"> <td class="thbottom" colspan="8"> <?php

if ($hal>1){ echo "<a href='?page=".($hal-1)."&count=".(($hal*5)-10)."'><b><<Previous</b></a>"; } else{ echo "<<Previous"; }

if ($hal<$d){ echo "   <ahref='?page=".($hal+1)."&count=".($hal*30)."'><b>Next>></b></a>"; }

else{ echo "   Next>>"; } ?>

</td></tr><tr><td colspan="8" class="thbtm_hasil">Total Tour : <b><?php echo $c;?></b>

</td></tr> </table>

</table>

<a href="<?php echo SITE_HOME; ?>/tour_manager/tour">back >>></a></td></tr></table><br><br> <?php show_foot(); }

else{ header("location: ".SITE_HOME."/tour_manager"); } ?>

FORM INPUT TOUR <?php include_once("../../global.php");

session_start();

$username = $_SESSION['namam']; $password = $_SESSION['passm'];

if(!empty($username) AND !empty($password)) { show_header(); ?>

<br><br> <?php

$id_kota=$_POST['id_kota']; dbConnect();

$perintah="SELECT id_kota FROM kota order BY 'id_kota' ASC"; $hasil=mysql_query($perintah);

<tr> <td><h1 align="center"><span class="style6">Form Input Tour</span></h1></td> </tr> </table>

<form name="tambah" method="POST" action="<?php echo SITE_HOME ?>/tour_manager/tour/write.php" enctype="multipart/form-data">

<td width="180">: <select id="id_kota" name="id_kotas" onchange="select()"> <option selected="Pilih Kota">-Pilih Kota-</option>

<?php while($row=mysql_fetch_array($hasil)) { echo "<option>$row[id_kota]";

echo "</option>"; } ?>

</select> </td>

<td width="67">Pulau</td> <td width="109">: <name="id_pulaus" id="id_pulau"/></td> </tr> <td>Kode Tour </td>

<tr> <td>Kegiatan</td>

<td>: <textarea name="kegiatan" cols="25" rows="10" id="kegiatan" ><?php echo $row['kegiatan']?></textarea> </td> </tr> <tr> <td>Harga</td>

<tr> <td>Keterangan</td>

</form> </td> </tr></table>

<?php dbDisconnect(); ?><br><br> <?php show_foot(); }

else{ header("location: ".SITE_HOME."/tour_manager"); } ?> INPUT TOUR KE DB <?php include_once("../../global.php"); session_start(); $username = $_SESSION['namam']; $password = $_SESSION['passm'];

if(!empty($username) AND !empty($password)) { show_header(); ?> <?php dbConnect(); ?> <?php $kode_tour = $_POST['kode_tour']; $id_kota = $_POST['id_kotas']; $nama_tour = $_POST['nama_tour']; $lama_tour = $_POST['lama_tour']; $kegiatan = $_POST['kegiatan']; $harga = $_POST['harga']; $keterangan = $_POST['keterangan'];

if(!empty ($kode_tour) AND !empty($id_kota) AND !empty($nama_tour))

{ $command = "INSERT INTO tour ( kode_tour, id_kota, nama_tour, lama_tour, kegiatan, harga, keterangan) VALUES ('$kode_tour','$id_kota','$nama_tour','$lama_tour','$kegiatan','$harga','$keterangan')";

$result=mysql_query($command) or die(mysql_error()); if($result)

{ echo "<br>"; echo "<br>"; echo "<b>Tour berhasil diisi</b>"; echo "<script language\"javascript\">"; echo "self.history.go(-2);";

echo "</script>"; } else{ echo "<script language\"javascript\">";

echo "self.history.go(-1);";

echo "alert(\"Maaf, Tour tidak berhasil diisi !!! \");"; echo "</script>"; } } else{ echo "<script language\"javascript\">";

echo "self.history.go(-1);";

echo "alert(\"Maaf Input Tour kurang lengkap... !!! \");"; echo "</script>"; }

<?php dbDisconnect(); ?> <?php show_foot(); }

else{ header("location: ".SITE_HOME."/tour_manager"); } ?> DETAIL TOUR <?php include_once("../../global.php"); session_start(); $username = $_SESSION['namam']; $password = $_SESSION['passm'];

{ show_header(); ?> <br /><br /> <?php dbConnect(); ?>

<div><h1 align="center"><span class="style6">Detail Tour</span></h1> <hr class="content_line">

<?php

$id = $_GET['id'];

$result = mysql_query("SELECT * FROM tour WHERE kode_tour='$id'") or die(mysql_error()); while ($row = mysql_fetch_array($result))

{ $kode_tour = $row["kode_tour"]; $id_kota = $row["id_kota"]; $nama_tour = $row["nama_tour"]; $lama_tour = $row["lama_tour"]; $kegiatan= $row["kegiatan"]; $harga= $row["harga"]; $keterangan = $row["keterangan"];

$result2="SELECT id_pulau FROM kota WHERE id_kota = '$id_kota'";

Dalam dokumen Pengembangan aplikasi Customer Relationship Management (CRM) berbasis WEB pada PT. Crystal Laju Wisata (Halaman 164-192)