ORDINARY MEETING OF COUNCIL 23 FEBRUARY, 2021
16 The Hills Shire Council Quarter Two Review as at December 2020 WHERE ARE WE NOW?
Hills Future is Council’s long term Community Strategic Plan that directs the four year Delivery Program and annual budgets. Council is committed to delivering the outcomes of Hills Future, with a strong financial position that has continued over many years.
ORDINARY MEETING OF COUNCIL 23 FEBRUARY, 2021
The Hills Shire Council Quarter Two Review as at December 2020 17
Achievements to date
ACTION PROGRESS PERFORMANCE
Determine the utilisation of shop front space available at stage 3 QIC (Castle Towers) development.
QIC lodged a new DA for the Stage 3 development in late 2020. QIC are not in a position to provide Council with details of the proposed location of the proposed shop front space at this time.
To achieve our strategy of proactive leadership Council focused on the following actions:
How we progressed our four year actions
-
action carried over from previous term of CouncilComplete
On TrackFINANCIAL MANAGEMENT & REPORTING Quarter Two: Council’s Annual Report for 2019- 2020 was endorsed by the Mayor and highlights the organisation’s performance over a number of areas including leadership, communities, balanced growth, the environment and financial security.
Quarter One:
Council’s Annual Report for 2018-2019 achieved a Gold Award for the third year running from The Australasian Reporting Awards (ARA). This was an achievement given that this year there was a new set of criteria for the general award. There were 51 local government entries overall this year with 24 achieving a gold award.
The General and Special Purpose Financial Statements were once again audited by the Audit Office and presented to Council on 25 August 2020.
An unqualified opinion was issued for FY19/20.
Council continues to be debt free and in a strong financial position.
LICENCE AGREEMENT WITH PARRAMATTA EELS
Quarter Two: Council is continuing its partnership with the Parramatta National Rugby League (PNRL) for the redevelopment and use of Kellyville Park as a Premier Rugby League Facility and intends to enter into a licence agreement to achieve that outcome for the community.
NEW DEPUTY MAYOR ELECTED
Councillor Samuel Uno was elected as the new Deputy Mayor of The Hills Shire during the Ordinary Meeting of Council 8 September.
HUMAN RESOURCES & WELLBEING Quarter One:Held annual RUOK Day in September 2020 to support Mental Health and to remind people to ask family, friends and colleagues the question, “R U OK?”, in a meaningful way.
CUSTOMER SERVICE
Quarter One:Council is continuously improving how residents can access Council services.
Services that have recently been adapted include the Library’s click and collect’ service which takes borrowing resources online. Council’s venues can now be booked through a brand new system called
‘Bookable’. The system seamlessly searches for venues best suited for a particular event based on a range of filters.
ORDINARY MEETING OF COUNCIL 23 FEBRUARY, 2021
18 The Hills Shire Council Quarter Two Review as at December 2020
Measuring our Quality of Life
18-19 19-20 QUALITY OF LIFE INDICATOR
HILLS SHIRE PLAN
OUTCOME STRATEGY
90.8 90.8 • Community satisfaction - people who agree there are opportunities to have a ‘real say’ on issues.
3. Sound governance that values and engages our customers and is based on transparency and accountability.
NSW State Plan Priorities
• Better Government digital services.
3.1 Facilitating strong two way relationships and partnerships with the community, involve them in local planning and decision making and actively advocate community issues to other levels of government.
89.8 89.8 • Community satisfaction - level of communication and access to information.
91.0 91.0 • Community satisfaction with Council’s overall performance.
63.9 70.2 • % customer requests actioned within agreed service standards.
91.0 91.0 • Community satisfaction with Council’s professional conduct.
3.2 Provide prompt, complete, friendly and helpful advice and information to the community and respond in a timely manner meeting service standards for all service re- quests.
89.4 89.4 • Community satisfaction with Council’s decision making.
337 508.5 • Days lost due to workplace injuries. 3.3 Ensure Council is accountable to the community and meets legislative requirements and support Council’s elected representatives for their role in the community.
100% 100% • Risk Management plans in place for all key and high priority risks.
97.5% 100% • Council’s rating on the Governance Health Check.
35 57* • % Actions achieved in Hills Delivery Program.
4. Prudent management of financial resources, assets and people for long term sustainability.
NSW State Plan Priorities Strong Budget &
Economy
• Protecting our credit rating.
• Delivering strong budgets.
4.2 Maintain a strong financial position that supports the delivery of services and strategies and ensures long term financial sustainability.
97.0 86.4 • % standards achieved in Operations Plan.
93.6 93.6 • Community satisfaction with long term planning for The Hills Shire.
20.6 12.8 • Unrestricted current ratio.
- 116 • Debt service ratio.
1.02 0.95 • Building and infrastructure renewal ratio.
* This is the third year of the plan which includes complex and long term actions which are not expected to be completed until the end of the plan. 15 actions are from this Council term and eight from the previous Council term.
ORDINARY MEETING OF COUNCIL 23 FEBRUARY, 2021
The Hills Shire Council Quarter Two Review as at December 2020 19
KPI Method Target Actual
Performance STATUS Executive Services
Average time (hrs) to distribute minutes to group. < is better 48 24
Average number of business days taken to process formal GIPA applications.
< is better 11 4.50
Internal Audit & Risk Management
Audits completed in annual audit program. > is better 45 47.50
Implemented annual Risk Management Plan. > is better 45 47.50
Legal Services
Legal advice provided within 14 days of instructions. > is better 90 100
Local court prosecutions commenced within 14 days of instructions.
> is better 81 81
Customer Service
Enquiries resolved at first point of contact. > is better ANNUAL
% of customers satisfied after interaction with customer service centre staff.
> is better 80 89.45
Information Technology
Completed IT incidents within two days (Ex). > is better 60 72.85
% Customer enquiries resolved at the helpdesk compared to total number of calls to the helpdesk (Ex).
> is better 62 83.75
Number of unscheduled corporate system outages. < is better 7 2.50
Organisation satisfaction with IT. > is better ANNUAL
Financial Management & Reporting
Payments paid electronically. > is better 70 97.74
Return on Investment (ROI) margin > 0.2% above. > is better 95 100
% Variation to budget (Recurrent Expenditure). < is better 5 -3.34
% Variation to budget (Recurrent Income). < is better 5 -1.95
Contract renewals on time. > is better ANNUAL
Payroll processes completed within agreed time frames. > is better 90 100
Special Projects, Property & Buildings
Implement adopted actions / milestones for operational land as per Council resolution.
> is better
ANNUAL
Occupancy of rented property. > is better 90 100
Human Resources & Wellbeing
Average number of days lost to absences (Ex). < is better 7 7.67
Lost time injury frequency rate (Ex). < is better 11 8.32
Percentage of staff retained (Ex). > is better 85 93
Operational Performance Measures
PROACTIVE LEADERSHIP
On Track Action Required
AVERAGE NUMBER OF DAYS LOST TO ABSENCES (EX) Due to the uncertainty of COVID there has been a slight increase in days lost to unplanned absences with wages and salaried staff.
ORDINARY MEETING OF COUNCIL 23 FEBRUARY, 2021
20 The Hills Shire Council Quarter Two Review as at December 2020 WHERE ARE WE NOW?
Hills Future is Council’s long term Community Strategic Plan that directs the four year Delivery Program and annual budgets. Council is committed to delivering the outcomes of Hills Future, with a strong financial position that has continued over many years.