A STUDY OF REGISTER USED BY FLIGHT ATTENDANT IN LION AIR
THESIS
by:
NOVANTO ANUGRAH PRATAMA 201110100311009
ENGLISH DEPARTMENT
FACULTY OF TEACHER TRAINING AND EDUCATION UNIVERSITY OF MUHAMMADIYAH MALANG
A STUDY OF REGISTER USED BY FLIGHT ATTENDANT IN LION AIR
THESIS
This thesis is submitted to meet one of the requirements to achieve Sarjana Degree in English Education
by:
NOVANTO ANUGRAH PRATAMA 201110100311009
ENGLISH DEPARTMENT
FACULTY OF TEACHER TRAINING AND EDUCATION UNIVERSITY OF MUHAMMADIYAH MALANG
ACKNOWLEDGEMENTS
BISMILLAAHIRRAHMAANIRRAHIM
Alhamdulillahirobbil ‘alamin, Praise is merely to the Almighty Allah SWT for the gracious mercy and tremendous blessing that enables me to accomplish this thesis entitled: A Study of Register Used by Flight Attendant in Lion Air. This thesis is presented to achieve Sarjana Degree in English Education, Faculty of Teacher Training and Education, University of Muhamadiyah Malang
I would like to express my special appreciation to my advisor who are behind the completion of this thesis. The writer appreciated and thanks to Dr. Sudiran, M.Hum as the first advisor and Khairuddin, M.Pd as second advisor for their valuable encouragement, understanding, guidance, patience in assisting and complementing this thesis.
The greatest honor and appreciation would be finally dedicated to my beloved parents, my father Suwarno and my mother Sumiati. It is truly undoubted that loves, cares, spirits, motivation, patience and willingness to wait for my graduation and timeless prayers during days and nights are everything for me. My sincere thanks and love are also dedicated to Putri Puji Lestari and Aprilia Anugrah. D.P, Thank you so much from my deepest heart. I would like also address my appreciation to my friend who helps in complementing this thesis, Nur Hasanah as one of the informant in this study, Thank you so much for the assistance and time.
I would like also express my great appreciation to all of my friends, Wahyu, Sahid, Ayu, Febry, Fery, Novita, Laila, Joko, Eca, Finsha, Hana, Agung L.P, Mas Didik, Mabes 16, Pak Koko and all of my relative who supported and prayed for my success.
Malang, August 26th, 2015
TABLE OF CONTENTS
APPROVAL ………. iii
LEGALIZATION ………. v
MOTTO AND DEDICATION ………... vi
ABSTRACT ………. vii
ACKNOWLEDMENTS ……… viii
TABLE OF CONTENTS ………. ix
CHAPTER I INTRODUCTION 1.1 Background of the Study ……….. 1
1.2 Statements of Problem ……….. 3
1.3 Purposes of Study ………. 4
1.4 Significance of Study ……… 4
1.5Scope and Limitation ……… 4
1.6 Definition of Key Terms ………...… 5
CHAPTER II REVIEW OF RELATED LITERATURE 2.1 Sociolinguistic ……….. 6
2.2 Speech Community ……….. 7
2.3 Varieties of Language ……….. 8
2.3.1 Dialect ……….. 8
2.3.2 Slang ... 9
2.3.3 Jargon ……….. 10
2.3.4 Style ... 10
2.3.5 Register ……….... 11
2.4 Types of Register ……… 12
2.4.1 Formal Register …...………. 12
2.4.3 Over Formal Register ... 13
2.4.4 Motherese ……...………..………. 13
2.4.5 Reporting Register ………....…...……… 13
2.5 Reasons of Using Register ……….. 14
2.6Flight Attendant ... 15
2.7 Communication Skills of Flight Attendant ………. 17
CHAPTER III RESEARCH METHODOLOGY 3.3 Research Design ………. 18
3.2 Research Informant ……… 19
3.3Research Instrument ………... 19
3.4 Data Collection ………... 22
3.5 Data Analysis ……….. 22
CHAPTER IV FINDINGS AND DISCUSSION 4.1 Research Findings ……….. 24
4.1.1 Registers used by Flight Attendant in Lion Air ………. 24
4.1.2 The Meaning of Registers used by Flight Attendant in Lion Air ... 25
4.1.3 The reasons of using registers by Flight Attendant in Lion Air …. 31 4.2 Discussion ………... 32
CHAPTER V CONCLUSION AND SUGGESTION 5.1Conclusion ... 34
5.2 Suggestion ……….... 36
REFERENCES ………...……… xi
REFERENCES
Ary, Donald, et al. 2010. Introduction to Research in Education. Eight Edition. USA: Wadworth Cengage Learning
Cloumas, Flourian. 1998. The Handbook of Sociolinguistics. Blackwell Publishing. Blackwell Reference Online
Creswell, John W. 2012. Educational Research: Planning, Conducting, and
Evaluating Qualitative and Qualitative Research. Fourth Edition. Boston:
Pearson
Fromkin, Victoria, et al. 2013. An Introduction to Language. Tenth Edition. USA: Wadsworth, Cengage Learning
Heriyati. Sri. 2014. An Analysis on registers used by CIBBM (Civitas Basketball of Muhammadiyah) At University of Muhammadiyah Malang. Malang. UMM
Digital Library
Hunt, Ellen et al. (2015, March 9). Register. Retrieved from www.uncp.edu/home /canaca/rowk/allam/1914/language/register.htm
Joyner, Jeffrey. (2015, April 30). Personal Qualities of a Flight Attendant. Retrieved from http://work.chron.com/personal-qualities-flight-attendant-21868.html
Lion Air. 2013. Flight Attendant Manual. Jakarta
Rifhan Ismail. 2014. The Investigation on the use of registers in financial works. Malang. UMM Digital Library
Trask, R.L. 2007. Language and Linguistics: The Key Concepts. Second edition. Oxford: Blackwell Publishing Ltd
Wardaugh, R. 2006. An Introduction to Sociolinguistics. Fifth edition. Oxford: Blackwell Publishing Ltd
1 CHAPTER I
INTRODUCTION
This chapter explains about background of study, statement of the problems, purposes of study, significance of study, scope and limitation, and definition of key terms.
1.1 Background of Study
Language is an important tool used for communication for human being to interact with others. Without language, people are difficult to express their desire. According to Fromkin, et al. (2013:1), language is the source of human life and power. Therefore, language can express ideas, feeling, and emotion of human beings to get some responses from other people. People use language to fulfill their wants and needs. Nowadays, people are able to master language more than one and the purpose is to be able to compete in education and occupation world. People also use a language to communicate with their society. It was supported by Wardhaugh (2006: 1), a language is what the members of particular society speak. However, speech in almost any society can take many very different forms. Therefore, Language itself is the most important tool to show that human beings are as perfect creature created by God.
2 both of them are inter dependent. According to Wardhaugh (2006: 13), sociolinguistics is concerned with investigating the relationship between language and society with the goal being a better understanding of the structure of language and of how language function in communication. It means that sociolinguistics concerns on how people do communication with society and how people identify the signal to give feedback to others in their daily conversation.
The advance of language has influence the society to create several of language variations. One of the variations of language is register. According to Wardhaugh (2006: 52), register is a set of language items associated with discrete occupational or social groups. Surgeons, airline pilots, bank manager, sales managers, sales clerks, jazz fans, and pimps employ different registers. Clarifying the definition, Ferguson as cited in Wardhaugh (2006: 52) states that ‘people participating in
recurrent communication situations tend to develop similar vocabularies, similar features of intonation, and characteristic bits of syntax and phonology that they use in these situations’. This kind of variety is a register. Thus, register is a language
used by social group or occupational that have similarity in vocabularies, features of intonation and characteristics bits of syntax and phonology that used to distinguish with others language and occupational.
3 handbook of basketball for license B coach were 19 registers, but 13 registers of them were the same as the first coach. Those registers could be grouped into formal registers. Another research was conducted by Ismail (2014) about register used in financial works. The registers found that specific terms are classified to registers and five terms are jargons. Among all 123 registers, seventeen terms are used in the name of organization structure, 61 terms are spoken in internal Federal International Finance (FIF), and 32 terms are spoken by FIF staffs and business partners. Thirteen terms are often spoken to customers.
Commonly, people have specific reasons that make them used the registers. The registers used by each group of people come from many various professions to make their communication become practical, efficient, and understandable. It can be easy to be understood by their own group because they have the same knowledge, experience, and importance. Flight attendance uses register to shorten their conversation and convey the information handily.
In this study, the researcher analyzes the use of register used by flight attendant in Lion Air. The researcher believes that flight attendant in Lion Air has special term of language that is only understood by them. Therefore, the researcher concerns with finding the registers, meaning of those registers and reason of using those registers.
1.2 Statements of Problem
Based on the background of study above, the writer formulates the problems to be investigated as follow:
4 2. What are the meanings of registers used by flight attendant in Lion Air? 3. What are the reasons of using registers by flight attendant in Lion Air?
1.3 Purpose of Study
After stating the certain problems, the researcher decides the purpose of the study. They are formulated as follow:
1. To find out the registers used by flight attendant in Lion Air
2. To describe the meanings of registers used by flight attendant in Lion Air 3. To know the reasons of using registers by flight attendant in Lion Air
1.4 Significance of Study
The researcher expects that the result of this study may give contribution to the English Department especially to the students who conduct the similar research. The result of this study is expected are able to enrich the knowledge of English Department students about sociolinguistics phenomena that exist in particular group of community or profession. The result of this study is expected to give references for the lecture of sociolinguistic as the supporting material in explaining registers for sociolinguistic studies.
1.5 Scope and Limitation
5 1.6 Definition of Key Terms
The following definitions are important to make the readers to have the same understanding or perception for some terms used in the research. It is also intended to avoid ambiguity or misinterpretation. They are as follow:
1. Sociolinguistics is concerned with investigating the relationship between language and society with the goal being a better understanding of the structure of language and of how language function in communication (Wardhaugh, 2006:13)
2. Register is set of language items associated with discrete occupational or social groups (Wardhaugh, 2006: 52).
