RESP Soal 1 Soal 2 Soal 3 Soal 4 Soal 5 Soal 6 Total Rata2

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RESP Soal 1 Soal 2 Soal 3 Soal 4 Soal 5 Soal 6 Total Rata2 RESP Soal 1 Soal 2 Soal 3 Soal 4 Soal 5 Soal 6 Total Rata2

Bukti Fisik atau Tangibles - ( X1 ) Keandalan atau Reliability - ( X2 )

(2)

RESP Soal 1 Soal 2 Soal 3 Soal 4 Soal 5 Soal 6 Total Rata-2 RESP Soal 1 Soal 2 Soal 3 Soal 4 Soal 5 Soal 6 Total Rata-2

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(4)

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Lampiran 5

Rekapitulasi Jawaban responden & Persentase

Tabel X1.1

1 0 0.0% 3 4.3% 2 2.9% 1 1.4% 1 1.4% 3 4.3%

2 8 11.4% 4 5.7% 5 7.1% 4 5.7% 6 8.6% 4 5.7%

3 14 20.0% 14 20.0% 7 10.0% 10 14.3% 19 27.1% 14 20.0%

4 17 24.3% 18 25.7% 21 30.0% 16 22.9% 13 18.6% 16 22.9%

5 31 44.3% 31 44.3% 35 50.0% 39 55.7% 31 44.3% 33 47.1%

70 100.0% 70 100.0% 70 100.0% 70 100.0% 70 100.0% 70 100.0%

Tabel X1.2

1 3 4.3% 2 2.9% 2 2.9% 0 0.0% 3 4.3% 1 1.4%

2 1 1.4% 4 5.7% 5 7.1% 1 1.4% 4 5.7% 6 8.6%

3 9 12.9% 9 12.9% 10 14.3% 16 22.9% 12 17.1% 9 12.9%

4 19 27.1% 24 34.3% 26 37.1% 19 27.1% 16 22.9% 18 25.7%

5 38 54.3% 31 44.3% 27 38.6% 34 48.6% 35 50.0% 36 51.4%

70 100.0% 70 100.0% 70 100.0% 70 100.0% 70 100.0% 70 100.0%

Tabel X1.3

1 0 0.0% 2 2.9% 2 2.9% 3 4.3% 1 1.4% 3 4.3%

2 5 7.1% 5 7.1% 6 8.6% 5 7.1% 7 10.0% 5 7.1%

3 14 20.0% 9 12.9% 15 21.4% 6 8.6% 18 25.7% 15 21.4%

4 16 22.9% 22 31.4% 19 27.1% 17 24.3% 13 18.6% 19 27.1%

5 35 50.0% 32 45.7% 28 40.0% 39 55.7% 31 44.3% 28 40.0%

70 100.0% 70 100.0% 70 100.0% 70 100.0% 70 100.0% 70 100.0%

1 2 3 4 5 6

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Lampiran 6

Rekapitulasi Jawaban responden & Persentase

Tabel X1.4

1 3 4.3% 2 2.9% 2 2.9% 1 1.4% 2 2.9% 0 0.0%

2 1 1.4% 4 5.7% 5 7.1% 3 4.3% 2 2.9% 3 4.3%

3 9 12.9% 14 20.0% 8 11.4% 15 21.4% 17 24.3% 13 18.6%

4 19 27.1% 20 28.6% 24 34.3% 19 27.1% 18 25.7% 16 22.9%

5 38 54.3% 30 42.9% 31 44.3% 32 45.7% 31 44.3% 38 54.3%

70 100.0% 70 100.0% 70 100.0% 70 100.0% 70 100.0% 70 100.0%

Tabel X1.5

1 1 1.4% 4 5.7% 4 5.7% 2 2.9% 2 2.9% 1 1.4%

2 5 7.1% 2 2.9% 7 10.0% 1 1.4% 2 2.9% 3 4.3%

3 13 18.6% 11 15.7% 11 15.7% 15 21.4% 9 12.9% 19 27.1%

4 17 24.3% 19 27.1% 18 25.7% 15 21.4% 18 25.7% 13 18.6%

5 34 48.6% 34 48.6% 30 42.9% 37 52.9% 39 55.7% 34 48.6%

70 100.0% 70 100.0% 70 100.0% 70 100.0% 70 100.0% 70 100.0%

Tabel X2

1 3 4.3% 2 2.9% 2 2.9% 0 0.0% 3 4.3% 1 1.4%

2 1 1.4% 4 5.7% 5 7.1% 1 1.4% 3 4.3% 6 8.6%

3 9 12.9% 9 12.9% 10 14.3% 15 21.4% 12 17.1% 10 14.3%

4 19 27.1% 24 34.3% 25 35.7% 19 27.1% 16 22.9% 16 22.9%

5 38 54.3% 31 44.3% 28 40.0% 35 50.0% 36 51.4% 37 52.9%

70 100.0% 70 100.0% 70 100.0% 70 100.0% 70 100.0% 70 100.0%

Tabel Y

1 0 0.0% 4 5.7% 2 2.9% 4 5.7% 0 0.0% 2 2.9%

2 9 12.9% 6 8.6% 6 8.6% 6 8.6% 4 5.7% 7 10.0%

3 13 18.6% 9 12.9% 13 18.6% 12 17.1% 12 17.1% 16 22.9%

4 18 25.7% 18 25.7% 20 28.6% 16 22.9% 17 24.3% 12 17.1%

5 30 42.9% 33 47.1% 29 41.4% 32 45.7% 37 52.9% 33 47.1%

70 100.0% 70 100.0% 70 100.0% 70 100.0% 70 100.0% 70 100.0%

1 2 3 4 5 6

5 6

1 2 3 4 5 6

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Lampiran 7

Rekapitulasi Jawaban responden dikelompokkan Genap & Ganjil

Tabel X1.1

1 2 3 4 5 6

1 0 3 2 1 1 3

2 8 4 5 4 6 4

3 14 14 7 10 19 14

4 17 18 21 16 13 16

5 31 31 35 39 31 33

Jumlah 70 70 70 70 70 70

Ganjil 288 Genap 132

Tabel X1.3

1 2 3 4 5 6

1 0 2 2 3 1 3

2 5 5 6 5 7 5

3 14 9 15 6 18 15

4 16 22 19 17 13 19

5 35 32 28 39 31 28

Jumlah 70 70 70 70 70 70

Tabel X1.5

1 2 3 4 5 6

1 1 4 4 2 2 1

2 5 2 7 1 2 3

3 13 11 11 15 9 19

4 17 19 18 15 18 13

5 34 34 30 37 39 34

Jumlah 70 70 70 70 70 70

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Lampiran 8

Rekapitulasi Jawaban responden dikelompokkan Genap & Ganjil

Tabel X1.2

1 2 3 4 5 6

1 3 2 2 0 3 1

2 1 4 5 1 4 6

3 9 9 10 16 12 9

4 19 24 26 19 16 18

5 38 31 27 34 35 36

Jumlah 70 70 70 70 70 70

Tabel X1.4

1 2 3 4 5 6

1 3 2 2 1 2 0

2 1 4 5 3 2 3

3 9 14 8 15 17 13

4 19 20 24 19 18 16

5 38 30 31 32 31 38

Jumlah 70 70 70 70 70 70

Tabel X2

1 2 3 4 5 6

1 3 2 2 0 3 1

2 1 4 5 1 3 6

3 9 9 10 15 12 10

4 19 24 25 19 16 16

5 38 31 28 35 36 37

Jumlah 70 70 70 70 70 70

Tabel Y

1 2 3 4 5 6

1 0 4 2 4 0 2

2 9 6 6 6 4 7

3 13 9 13 12 12 16

4 18 18 20 16 17 12

5 30 33 29 32 37 33

Jumlah 70 70 70 70 70 70

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Lampiran 9

Hasil uji validitas dengan correlation variabel X1.1

X1.1 X1.2 X1.3 X1.4 X1.5 X1.6

Kualitas Pelayanan

Pearson Correlation 1 0.199 -0.006 -0.064 .280* _-0.014 _.354**

Sig. (2-tailed) 0.099 0.958 0.601 0.019 0.909 0.003

N 70 70 70 70 70 70 70

Pearson Correlation 0.199 1 -0.048 .274* _0.044 _0.107 _.401**

Sig. (2-tailed) 0.099 0.692 0.022 0.721 0.378 0.001

N 70 70 70 70 70 70 70

Pearson Correlation -0.006 -0.048 1 .366** _0.062 _0.151 _.469**

Sig. (2-tailed) 0.958 0.692 0.002 0.61 0.213 0

N 70 70 70 70 70 70 70

Pearson Correlation -0.064 .274* _.366** ₁ _0.004 _0.075 _.415**

Sig. (2-tailed) 0.601 0.022 0.002 0.975 0.537 0

N 70 70 70 70 70 70 70

Pearson Correlation .280* _0.044 _0.062 _0.004 ₁ _0.002 _.365**

Sig. (2-tailed) 0.019 0.721 0.61 0.975 0.985 0.002

N 70 70 70 70 70 70 70

Pearson Correlation -0.014 0.107 0.151 0.075 0.002 1 .398**

Sig. (2-tailed) 0.909 0.378 0.213 0.537 0.985 0.001

N 70 70 70 70 70 70 70

Pearson Correlation .354** _.401** _.469** _.415** _.365** _.398** ₁

Sig. (2-tailed) 0.003 0.001 0 0 0.002 0.001

N 70 70 70 70 70 70 70

X1.5

X1.6

Kualitas Pelayanan

*. Correlation is significant at the 0.05 level (2-tailed).

**. Correlation is significant at the 0.01 level (2-tailed).

Correlations

X1.1

X1.2

X1.3

X1.4

X1.7 X1.8 X1.9 X1.10 X1.11 X1.12

Kualitas Pelayanan

Pearson Correlation 1 .295* _.339** _0.15 _0.075 _0.196 _.483**

Sig. (2-tailed) 0.013 0.004 0.216 0.538 0.104 0

N 70 70 70 70 70 70 70

Pearson Correlation .295* ₁ _.638** _0.164 _0.052 _0.16 _.486**

Sig. (2-tailed) 0.013 0 0.174 0.671 0.185 0

N 70 70 70 70 70 70 70

Pearson Correlation .339** _.638** ₁ _0.223 _-0.013 _0.137 _.557**

Sig. (2-tailed) 0.004 0 0.063 0.912 0.257 0

N 70 70 70 70 70 70 70

Pearson Correlation 0.15 0.164 0.223 1 .369** _0.185 _.401**

Sig. (2-tailed) 0.216 0.174 0.063 0.002 0.125 0.001

N 70 70 70 70 70 70 70

Pearson Correlation 0.075 0.052 -0.013 .369** ₁ _0.009 _.362**

Sig. (2-tailed) 0.538 0.671 0.912 0.002 0.942 0.002

N 70 70 70 70 70 70 70

Pearson Correlation 0.196 0.16 0.137 0.185 0.009 1 .369**

Sig. (2-tailed) 0.104 0.185 0.257 0.125 0.942 0.002

N 70 70 70 70 70 70 70

Sig. (2-tailed) 0 0 0 0.001 0.002 0.002

N 70 70 70 70 70 70 70

**. Correlation is significant at the 0.01 level (2-tailed). X1.7

X1.8

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Lampiran 10

X1.13 X1.14 X1.15 X1.16 X1.17 X1.18

Kualitas Pelayanan

Pearson Correlation 1 -0.012 0.007 -0.11 .328** _0.105 _.358**

Sig. (2-tailed) 0.919 0.957 0.366 0.006 0.385 0.002

N 70 70 70 70 70 70 70

Pearson Correlation -0.012 1 0.102 0.195 0.156 0.072 .368**

Sig. (2-tailed) 0.919 0.402 0.106 0.197 0.554 0.002

N 70 70 70 70 70 70 70

Pearson Correlation 0.007 0.102 1 .281* _0.035 _0.031 _.380**

Sig. (2-tailed) 0.957 0.402 0.018 0.775 0.801 0.001

N 70 70 70 70 70 70 70

Pearson Correlation -0.11 0.195 .281* ₁ _0.037 _0.054 _.408**

Sig. (2-tailed) 0.366 0.106 0.018 0.76 0.657 0

N 70 70 70 70 70 70 70

Pearson Correlation .328** _0.156 _0.035 _0.037 ₁ _0.101 _.371**

Sig. (2-tailed) 0.006 0.197 0.775 0.76 0.407 0.002

N 70 70 70 70 70 70 70

Pearson Correlation 0.105 0.072 0.031 0.054 0.101 1 .407**

Sig. (2-tailed) 0.385 0.554 0.801 0.657 0.407 0

N 70 70 70 70 70 70 70

Sig. (2-tailed) 0.002 0.002 0.001 0 0.002 0

N 70 70 70 70 70 70 70

Kualitas Pelayanan

*. Correlation is significant at the 0.05 level (2-tailed). X1.13

X1.19 X1.20 X1.21 X1.22 X1.23 X1.24

Kualitas Pelayanan

Pearson Correlation 1 0.026 .267* _0.147 _0.102 _0.183 _.437**

Sig. (2-tailed) 0.834 0.026 0.223 0.402 0.129 0

N 70 70 70 70 70 70 70

Pearson Correlation 0.026 1 .505** _0.023 _0.199 _0.165 _.401**

Sig. (2-tailed) 0.834 0 0.85 0.098 0.171 0.001

N 70 70 70 70 70 70 70

Pearson Correlation .267* _.505** ₁ _0.101 _0.194 _0.225 _.604**

Sig. (2-tailed) 0.026 0 0.408 0.108 0.061 0

N 70 70 70 70 70 70 70

Pearson Correlation 0.147 0.023 0.101 1 .505** _-0.012 _.353**

Sig. (2-tailed) 0.223 0.85 0.408 0 0.919 0.003

N 70 70 70 70 70 70 70

Pearson Correlation 0.102 0.199 0.194 .505** ₁ _-0.073 _.408**

Sig. (2-tailed) 0.402 0.098 0.108 0 0.547 0

N 70 70 70 70 70 70 70

Pearson Correlation 0.183 0.165 0.225 -0.012 -0.073 1 .402**

Sig. (2-tailed) 0.129 0.171 0.061 0.919 0.547 0.001

N 70 70 70 70 70 70 70

Sig. (2-tailed) 0 0.001 0 0.003 0 0.001

N 70 70 70 70 70 70 70

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Lampiran 11

X1.25 X1.26 X1.27 X1.28 X1.29 X1.30

Kualitas Pelayanan

Pearson Correlation 1 0.167 0.029 0.044 0.2 0.067 .394**

Sig. (2-tailed) 0.168 0.809 0.716 0.096 0.579 0.001

N 70 70 70 70 70 70 70

Pearson Correlation 0.167 1 0.084 -0.051 -0.028 0.024 .417**

Sig. (2-tailed) 0.168 0.491 0.674 0.819 0.841 0

N 70 70 70 70 70 70 70

Pearson Correlation 0.029 0.084 1 0.114 -0.047 0.024 .408**

Sig. (2-tailed) 0.809 0.491 0.347 0.702 0.841 0

N 70 70 70 70 70 70 70

Pearson Correlation 0.044 -0.051 0.114 1 .573** _0.128 _.359**

Sig. (2-tailed) 0.716 0.674 0.347 0 0.29 0.002

N 70 70 70 70 70 70 70

Pearson Correlation 0.2 -0.028 -0.047 .573** ₁ ₀ _.403**

Sig. (2-tailed) 0.096 0.819 0.702 0 1 0.001

N 70 70 70 70 70 70 70

Pearson Correlation 0.067 0.024 0.024 0.128 0 1 .403**

Sig. (2-tailed) 0.579 0.841 0.841 0.29 1 0.001

N 70 70 70 70 70 70 70

Sig. (2-tailed) 0.001 0 0 0.002 0.001 0.001

N 70 70 70 70 70 70 70

Correlations

X1.25

X1.26

Hasil uji validitas dengan correlation variabel X2

X2.1 X2.2 X2.3 X2.4 X2.5 X2.6

Perilaku Individu Konsumen

Pearson Correlation 1 .289* _.248* _0.16 _0.116 _0.216 _.583**

Sig. (2-tailed) 0.015 0.039 0.186 0.34 0.072 0

N 70 70 70 70 70 70 70

Pearson Correlation .289* ₁ _.608** _.337** _0.224 _0.201 _.767**

Sig. (2-tailed) 0.015 0 0.004 0.063 0.095 0

N 70 70 70 70 70 70 70

Pearson Correlation .248* _.608** ₁ _.270* _0.002 _0.203 _.677**

Sig. (2-tailed) 0.039 0 0.024 0.984 0.092 0

N 70 70 70 70 70 70 70

Pearson Correlation 0.16 .337** _.270* ₁ _0.177 _.256* _.577**

Sig. (2-tailed) 0.186 0.004 0.024 0.143 0.033 0

N 70 70 70 70 70 70 70

Pearson Correlation 0.116 0.224 0.002 0.177 1 0.027 .416**

Sig. (2-tailed) 0.34 0.063 0.984 0.143 0.823 0

N 70 70 70 70 70 70 70

Pearson Correlation 0.216 0.201 0.203 .256* _0.027 ₁ _.532**

Sig. (2-tailed) 0.072 0.095 0.092 0.033 0.823 0

N 70 70 70 70 70 70 70

Correlations

X2.1

X2.2

X2.3

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Lampiran 12

Hasil uji validitas dengan correlation variabel Y

Y.1 Y.2 Y.3 Y.4 Y.5 Y.6

Minat Pembelian

Ulang

Pearson Correlation 1 .262* _0.053 _0.133 _0.149 _0.098 _.461**

Sig. (2-tailed) 0.028 0.663 0.273 0.218 0.421 0

N 70 70 70 70 70 70 70

Pearson Correlation .262* ₁ _0.147 _.360** _0.181 _.259* _.651**

Sig. (2-tailed) 0.028 0.224 0.002 0.135 0.03 0

N 70 70 70 70 70 70 70

Pearson Correlation 0.053 0.147 1 .290* _0.139 _.241* _.535**

Sig. (2-tailed) 0.663 0.224 0.015 0.25 0.044 0

N 70 70 70 70 70 70 70

Pearson Correlation 0.133 .360** _.290* ₁ _.246* _.365** _.714**

Sig. (2-tailed) 0.273 0.002 0.015 0.04 0.002 0

N 70 70 70 70 70 70 70

Pearson Correlation 0.149 0.181 0.139 .246* ₁ _0.156 _.500**

Sig. (2-tailed) 0.218 0.135 0.25 0.04 0.198 0

N 70 70 70 70 70 70 70

Pearson Correlation 0.098 .259* _.241* _.365** _0.156 ₁ _.620**

Sig. (2-tailed) 0.421 0.03 0.044 0.002 0.198 0

N 70 70 70 70 70 70 70

Sig. (2-tailed) 0 0 0 0 0 0

N 70 70 70 70 70 70 70

Y.6

Minat Pembelian Ulang

**. Correlation is significant at the 0.01 level (2-tailed). Y.1

Y.2

Y.3

Y.4

Y.5

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Lampiran 13

Frequencies

Statistics

X1.1

X1.1 X1.2 X1.3 X1.4 X1.5 X1.6 N Valid 70 70.00 70.00 70.00 70 70

Missing 0 - - - 0 0 4.14 4.11 4.16 4.21 4.14 3.54

4 4.00 4.00 4.00 4 4

Frequency Table X1.1.1

Frequency Percent

Valid Percent

Cumulative Percent Valid 1 0 - - -

2 8 0.11 0.11 0.11 3 14 0.20 0.20 0.31 4 17 0.24 0.24 0.56 5 31 0.44 0.44 1.00 Total 70 1.00 1.00

X1.1.2

Frequency Percent

Valid Percent

Cumulative Percent Valid 1 3 0.04 0.04 0.04

2 4 0.06 0.06 0.10 3 14 0.20 0.20 0.30 4 18 0.26 0.26 0.56 5 31 0.44 0.44 1.00 Total 70 1.00 1.00

X1.1.3

Frequency Percent

Valid Percent

2 5 0.07 0.07 0.10 3 7 0.10 0.10 0.20 4 21 0.30 0.30 0.50 5 35 0.50 0.50 1.00 Total 70 1.00 1.00

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Lampiran 14

X1.1.4

Frequency Percent

Valid Percent

2 4 0.06 0.06 0.07 3 10 0.14 0.14 0.21 4 16 0.23 0.23 0.44 5 39 0.56 0.56 1.00 Total 70 1.00 1.00

X1.1.5

Frequency Percent

Valid Percent

2 6 0.09 0.09 0.10 3 19 0.27 0.27 0.37 4 13 0.19 0.19 0.56 5 31 0.44 0.44 1.00 Total 70 1.00 1.00

X1.1.6

Frequency Percent

Valid Percent

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Lampiran 15

Frequencies

Statistics

X1.2

X2.1 X2.2 X2.3 X2.4 X2.5 X2.6 N Valid 70 70.00 70.00 70.00 70 70

Missing 0 - - - 0 0 4.17 4.08 4.03 4.10 4.18 4.19

4 4.00 4.00 4.00 4 4

Frequency Percent

Valid Percent

2 1 0.01 0.01 0.06 3 9 0.13 0.13 0.19 4 19 0.27 0.27 0.46 5 38 0.54 0.54 1.00 Total 70 1.00 1.00

X_1.2.2

Frequency Percent

Valid Percent

2 4 0.06 0.06 0.09 3 9 0.13 0.13 0.21 4 24 0.34 0.34 0.56 5 31 0.44 0.44 1.00 Total 70 1.00 1.00

X1.2.3

Frequency Percent

Valid Percent

2 5 0.07 0.07 0.10 3 10 0.14 0.14 0.24 4 26 0.37 0.37 0.61 5 27 0.39 0.39 1.00 Total 70 1.00 1.00

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Lampiran 16

X1.2.4

Frequency Percent

Valid Percent

2 1 0.01 0.01 0.01 3 16 0.23 0.23 0.24 4 19 0.27 0.27 0.51 5 34 0.49 0.49 1.00 Total 70 1.00 1.00

X1.2.5

Frequency Percent

Valid Percent

2 4 0.06 0.06 0.10 3 12 0.17 0.17 0.27 4 16 0.23 0.23 0.50 5 35 0.50 0.50 1.00 Total 70 1.00 1.00

X1.2.6

Frequency Percent

Valid Percent

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Lampiran 17

Frequencies

Statistics

X1.3

X3.1 X3.2 X3.3 X3.4 X3.5 X3.6 N Valid 70 70.00 70.00 70.00 70 70

Missing 0 - - - 0 0 4.17 4.11 4.08 4.23 4.15 4.07

4 4.00 4.00 4.00 4 4

Frequency Percent

Valid Percent

2 5 0.07 0.07 0.07 3 14 0.20 0.20 0.27 4 16 0.23 0.23 0.50 5 35 0.50 0.50 1.00 Total 70 1.00 1.00

X_1.3.2

Frequency Percent

Valid Percent

2 5 0.07 0.07 0.10 3 9 0.13 0.13 0.23 4 22 0.31 0.31 0.54 5 32 0.46 0.46 1.00 Total 70 1.00 1.00

X1.3.3

Frequency Percent

Valid Percent

2 6 0.09 0.09 0.11 3 15 0.21 0.21 0.33 4 19 0.27 0.27 0.60 5 28 0.40 0.40 1.00 Total 70 1.00 1.00

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Lampiran 18

X1.3.4

Frequency Percent

Valid Percent

2 5 0.07 0.07 0.11 3 6 0.09 0.09 0.20 4 17 0.24 0.24 0.44 5 39 0.56 0.56 1.00 Total 70 1.00 1.00

X1.3.5

Frequency Percent

Valid Percent

2 7 0.10 0.10 0.11 3 18 0.26 0.26 0.37 4 13 0.19 0.19 0.56 5 31 0.44 0.44 1.00 Total 70 1.00 1.00

X1.3.6

Frequency Percent

Valid Percent

(19)

Lampiran 19

Frequencies

Statistics

X1.4

X4.1 X4.2 X4.3 X4.4 X4.5 X4.6 N Valid 70 70.00 70.00 70.00 70 70

Missing 0 - - - 0 0 4.17 4.08 4.09 4.10 4.08 4.18

4 4.00 4.00 4.00 4 4

Frequency Percent

Valid Percent

2 1 0.01 0.01 0.06 3 9 0.13 0.13 0.19 4 19 0.27 0.27 0.46 5 38 0.54 0.54 1.00 Total 70 1.00 1.00

X_1.4.2

Frequency Percent

Valid Percent

2 4 0.06 0.06 0.09 3 14 0.20 0.20 0.29 4 20 0.29 0.29 0.57 5 30 0.43 0.43 1.00 Total 70 1.00 1.00

X1.4.3

Frequency Percent

Valid Percent

2 5 0.07 0.07 0.10 3 8 0.11 0.11 0.21 4 24 0.34 0.34 0.56 5 31 0.44 0.44 1.00 Total 70 1.00 1.00

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Lampiran 20

X1.4.4

Frequency Percent

Valid Percent

2 3 0.04 0.04 0.06 3 15 0.21 0.21 0.27 4 19 0.27 0.27 0.54 5 32 0.46 0.46 1.00 Total 70 1.00 1.00

X1.4.5

Frequency Percent

Valid Percent

2 2 0.03 0.03 0.06 3 17 0.24 0.24 0.30 4 18 0.26 0.26 0.56 5 31 0.44 0.44 1.00 Total 70 1.00 1.00

X1.4.6

Frequency Percent

Valid Percent

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Lampiran 21

Frequencies

Statistics

X1.5

X5.1 X5.2 X5.3 X5.4 X5.5 X5.6 N Valid 70 70.00 70.00 70.00 70 70

Missing 0 - - - 0 0 4.16 4.14 4.14 4.17 4.19 4.15

4 4.00 4.00 4.00 4 4

Frequency Percent

Valid Percent

2 5 0.07 0.07 0.09 3 13 0.19 0.19 0.27 4 17 0.24 0.24 0.51 5 34 0.49 0.49 1.00 Total 70 1.00 1.00

X_1.5.2

Frequency Percent

Valid Percent

2 2 0.03 0.03 0.09 3 11 0.16 0.16 0.24 4 19 0.27 0.27 0.51 5 34 0.49 0.49 1.00 Total 70 1.00 1.00

X1.5.3

Frequency Percent

Valid Percent

2 7 0.10 0.10 0.16 3 11 0.16 0.16 0.31 4 18 0.26 0.26 0.57 5 30 0.43 0.43 1.00 Total 70 1.00 1.00

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Lampiran 22

X1.5.4

Frequency Percent

Valid Percent

2 1 0.01 0.01 0.04 3 15 0.21 0.21 0.26 4 15 0.21 0.21 0.47 5 37 0.53 0.53 1.00 Total 70 1.00 1.00

X1.5.5

Frequency Percent

Valid Percent

2 2 0.03 0.03 0.06 3 9 0.13 0.13 0.19 4 18 0.26 0.26 0.44 5 39 0.56 0.56 1.00 Total 70 1.00 1.00

X1.5.6

Frequency Percent

Valid Percent

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Lampiran 23

Frequencies

Statistics

X2

X6.1 X6.2 X6.3 X6.4 X6.5 X6.6 N Valid 70 70.00 70.00 70.00 70 70

Missing 0 - - - 0 0 4.17 4.08 4.05 4.11 4.18 4.21

4 4.00 4.00 4.00 4 4

Frequency Table

X2.1

Frequency Percent

Valid Percent

2 1 0.01 0.01 0.06 3 9 0.13 0.13 0.19 4 19 0.27 0.27 0.46 5 38 0.54 0.54 1.00 Total 70 1.00 1.00

X_2.2

Frequency Percent

Valid Percent

2 4 0.06 0.06 0.09 3 9 0.13 0.13 0.21 4 24 0.34 0.34 0.56 5 31 0.44 0.44 1.00 Total 70 1.00 1.00

X2.3

Frequency Percent

Valid Percent

2 5 0.07 0.07 0.10 3 10 0.14 0.14 0.24 4 25 0.36 0.36 0.60 5 28 0.40 0.40 1.00 Total 70 1.00 1.00

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X2.4

Frequency Percent

Valid Percent

2 1 0.01 0.01 0.01 3 15 0.21 0.21 0.23 4 19 0.27 0.27 0.50 5 35 0.50 0.50 1.00 Total 70 1.00 1.00

X2.5

Frequency Percent

Valid Percent

2 3 0.04 0.04 0.09 3 12 0.17 0.17 0.26 4 16 0.23 0.23 0.49 5 36 0.51 0.51 1.00 Total 70 1.00 1.00

X2.6

Frequency Percent

Valid Percent

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Frequencies

Statistics Y

X6.1 X6.2 X6.3 X6.4 X6.5 X6.6 N Valid 70 70.00 70.00 70.00 70 70

Missing 0 - - - 0 0 4.13 4.17 4.09 4.17 4.18 4.20

4 4.00 4.00 4.00 4 4

Frequency Table

Y.1

Frequency Percent

Valid Percent

2 9 0.13 0.13 0.13 3 13 0.19 0.19 0.31 4 18 0.26 0.26 0.57 5 30 0.43 0.43 1.00 Total 70 1.00 1.00

Y.2

Frequency Percent

Valid Percent

2 6 0.09 0.09 0.14 3 9 0.13 0.13 0.27 4 18 0.26 0.26 0.53 5 33 0.47 0.47 1.00 Total 70 1.00 1.00

Y.3

Frequency Percent

Valid Percent

2 6 0.09 0.09 0.11 3 13 0.19 0.19 0.30 4 20 0.29 0.29 0.59 5 29 0.41 0.41 1.00 Total 70 1.00 1.00

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Y.4

Frequency Percent

Valid Percent

2 6 0.09 0.09 0.14 3 12 0.17 0.17 0.31 4 16 0.23 0.23 0.54 5 32 0.46 0.46 1.00 Total 70 1.00 1.00

Y.5

Frequency Percent

Valid Percent

2 4 0.06 0.06 0.06 3 12 0.17 0.17 0.23 4 17 0.24 0.24 0.47 5 37 0.53 0.53 1.00 Total 70 1.00 1.00

Y.6

Frequency Percent

Valid Percent

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Uji Reliabilitas

Reliability X1.1 Reliability X1.3

Scale: ALL VARIABLES Scale: ALL VARIABLES

N % N %

Valid 70 100 Valid 70 100

Excludeda 0 0 Excludeda 0 0

Total 70 100 Total 70 100

Cronbach's

Alpha N of Items

Cronbach'

s Alpha N of Items

0.828 6 0.805 6

Reliability X1.2 Reliability X1.4

N % N %

Cronbach's

Alpha N of Items

Cronbach'

s Alpha N of Items

0.636 6 0.726 6

Cases

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Case Processing Summary

Cases

Case Processing Summary Case Processing Summary

Cases

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Reliability X1.5 Reliability Y

N % N %

Cronbach's

Alpha N of Items

Cronbach'

s Alpha N of Items

0.681 6 0.616 6

Reliability X2

Scale: ALL VARIABLES

N %

Valid 70 100

Excludeda 0 0

Total 70 100

Cronbach's

Alpha N of Items

0.736 6

Cases

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a. Predictors: (Constant), Perilaku Individu Konsumen, Kualitas Pelayanan

a. Dependent Variable: Minat Pembelian Ulang

a. Predictors: (Constant), Perilaku Individu Konsumen, Kualitas Pelayanan b. Dependent Variable: Minat Pembelian Ulang

Coefficientsa ANOVAb

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NPar Tests

Unstandardized Residual

70 Normal

Parameters(a,b)

Mean

0

Std. Deviation 0.30411531

Most Extreme Differences

Absolute

0.092

Positive 0.092

Negative -0.032

0.92 0.379

a Test distribution is Normal. b Calculated from data. N

Kolmogorov-Smirnov Z Asymp. Sig. (2-tailed)

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No Perusahaan Pengguna Jasa Omzet / Tahun ( Rp.)

Jumlah : Jumlah :

Jumlah :