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Oracle Asia Pacific OpenWorld
Singapore - March 10 - 12, 1999
How Internet Changes Knowledge Management?
Lakshmana Pillai A. lpillai@sg.oracle.com
What is the Most Valuable
Natural Resource?
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Knowledge Management
Agenda
• What is it Really?
• What are the Challenges?
• Components of Knowledge Management
• Knowledge Management Evolution
• Oracle Infrastructure / Technology
What is Knowledge?
Data + Context = Information
Information + Experience = Knowledge
Building block of a modern organization
Knowledge is Perishable. Becomes Obsolete Quickly.
Always changing. Renewing is key to competitive advantage.
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Where is the Information?
Voice FAX
News Documents,
presentations, graphics
Web Sites
Databases
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What exactly is Knowledge Management?
The process of
Creating Ideas and
Identifying / Capturing
Evaluating / Rating / Organizing
Storing
Sharing
Distributing / Retrieving
Maintaining
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Who is Involved in the Knowledge Community
Everyone
Organizations
Partners
Suppliers
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Career
Development
Participation Involvement
Peer
Recognition
Identify
Resource Mix (leverage staf)
New Hire
Targeted Education
• Benefits
Improved Reference
Greater Margin
Better Customer Solution
Better Product
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What are we attempting to Achieve?
Add value to what we have by turning data into information and information into knowledge
• Creation of Ideas through Informational Exchange
• Valuating and Rating the Idea’s Worth
• Transforming / Implementing the Intellectual Asset
Presentations Product Info
Collateral Training Videos Application Reports Business Intelligence
Competitive Info Fax Images
Text
Multiple User Types & Interfaces
Multiple Documents & Information Types across Business Units
Connecting Any User . . .
Connecting Any User . . .
Sales Force
Corporate
Logistics/ Distribution
External User Access
Business Challenge
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Biggest Problem We Face
Information Overload
Major Components of Knowledge Management
• Identify Experts
• Manage Multimedia Content
• Connect People and Extract Knowledge
– Facilities for Discussions
– Grapevine for Targeted Distribution
– Share and Distribute Knowledge
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Knowledge Management System
Exraction Creation Access & Transfer
Knowledge Map
Locating Important Knowledge in an Organization Linking Knowledge Model to a Training Program
Knowledge Repository
(Structured & Unstructured)
Knowledge Transformation
Charting the Course
Stage I
Awareness
Constituency
Targeted Success
Stage II
Execution
Behavioral Change
Routine Success
Stage III
Process
Improvement
Cohesive
Human Network & System Infra. Metrics
Instituted
Stage IV
Integrated
Operational Drivers
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More than Technology...
“Techknowledgy”
Ideal Working Culture
with
Good Technology Infrastructure
Build a Nice Culture!!!
to Easily Extract Information from Everyone
• Build a Team Culture
• Emphasise Importance of Knowledge Sharing
• Setup Virtual Teams
• Setup Discussion/Chat Rooms
• Maintain Skills Matrix
• Motivate People
• Recognize People Involved
For a Good Working Culture
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Stage I
Awareness
Constituency
Targeted Success
Stage II
Execution
Behavioral Change
Routine Success
Stage III
Process
Improvement
Cohesive
Human Network & System Infra. Metrics
Instituted
Stage IV
Integrated
Operational Drivers
Knowledge Management Evolution
Technology Infrastructure
Capture human experience as best we can.
Find the right stuf when needed.
People spend more time
analyzing, manipulating, and creating sharable knowledge filled with experience and insights
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Technology Infrastructure
Internet/Web
(Connects People; Provides Global Access Delivers Information;
Enables Discussion)
Oracle8i
(Acts as a Knowledge Repository; Multimedia Content Mgmt.)
Java
(Provides An Industry Standard Programming Model)
Oracle Video Server
(Streams Video/Audio)
Oracle InterOffice
(Supports Collaboration)
Business Intelligence
Browser, Mailbox UI
Distribution
Processing/Intelligence
Transport
Data
Publish, Push, Broadcast
Search/Retrieve, Agent, Information Mining, Filters, Collaboration
Messaging, Middleware, Workflow, WWW/Internet,
GroupWare,
Document Repository, DBMS, Data Warehouse, Legacy,
Internet, Extranet
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How Internet Enables Knowledge Management?
• Broad Knowledge Network
• Eliminates Localness and Asymmetry of Knowledge
• Created too Many Ideas
• Biggest informational Asset
• Success Trends
– Cost of Ownership
– Simplicity of Use
– Global Collaboration
Use the Internet right !
Internet is a
Treasure of Knowledge
You Should Not Need “Indiana Jones” in
“Raiders of the Lost Ark” to Find It.
Choose the
Right Development & Deployment Platform.
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Development Environment
Java
How does Oracle8i help ?
iFs
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What is iFS?
• A file system inside the database
• Provide universal access to files
iFs - Loading Files In
Spreadsheets
Word processing documents
Presentations
Video Audio
E-mail Voice mail
File
Applications
(Java, CORBA, PL/SQL)
Windows clients
Web browsers
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Oracle interMedia
Content Management
Deskto p Client
Web
Production Website
Oracle interMedia - Components
Oracle8i
interMedia
OCI, SQL, iFS interfaces, C++, Java, URL
Thick Client Thin Client
Web Server: OAS - IIS - Netscape
Locator Image
Audio
Video Text
Extensibility APIs
ORDBMS Kernel
iFS
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Oracle interMedia
Image, Audio, Video Storage and Delivery
Object - relational interface
Metadata
Media Data
Streaming & Specialty Servers
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The Text Index Process
Text Column
Text Index
Ext. Datastore •BFile, URL
•SQL
•User Defined
Sectio n-er
•Plain text •HTML
•XML
•News/E-Mail (RFC1136) Tagge
d text Lexer
•Basic - Whitespace
•Theme engine • Word
decompounding •Alternate spelling
•Double-byte Plain
text
Engine Engine
•Builds index •Remove
stopwords (configurable list)
Tokens (words
& themes) Section
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Oracle Solution Benefits
• Leading & Proven DB Technology – Manages All Types of Data
• Less Time to Find Information – One Place to Look
– Robust Search Facilities
– Scalable & Portable
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Summary
• Defined the Challenge of Knowledge Management
• Identified the Problem
• Mapped a Charter
• Identified an Infrastructure
Knowledge is
Money
Knowledge isPower
Knowledge is
Happiness
Knowledge isFun
well...
“Knowledge is
Everything
”,®
Now it’s your chance !
Build a Good
Knowledge Management
Solution
Time for Knowledge Extraction
