Exploring Service and Environment: In-patient trust and satisfaction in public hospital

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International Conference on Environment and Technology

IOP Conf. Series: Earth and Environmental Science 469 (2020) 011002

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No First NameSurenameInstitutionEmail 1.HadinotoHadinotoUniversitas Lancang Kuninghadinoto@unilak.ac.id 2.Amiruddin FisuAndi Djemma Universityamiruddinakbarfisu07@gmail.co m 3.GiarnoGiarnoGadjah Mada Universitygiarno@mail.ugm.ac.id 4.Lusi Putri Universitas Lancang Kuninglusidwiputri@unilak.ac.id 5.Rindi HatikaUniversitas Pasir Pengaraianrindigenesa@gmail.com 6.Alfian SalehUniversitas Lancang Kuningalfian.saleh@unilak.ac.id 7.WanSyaifuddinUniversity of Sumatera Utara profwsy@gmail.com 8.DavidSetiawanUniversitas Lancang Kuningdsetia@unilak.ac.id 9.Zainuri Zainuri Universitas Lancang Kuningzainuri@unilak.ac.id 10.Febrizal SyamUniversitas Lancang Kuningfebrizal@unilak.ac.id 11.Virgo Haris Lancang Kuning university virgotrisepharis@unilak.ac.id 12.Susy Srihandayani Universitas Lancang Kuninggadisoil79@gmail.com 13.TriHandayaniSekolah Tinggi Teknologi Dumaitrihandayani.stt@gmail.com 14.EdfanDarlisUniversitas Riaudarlis_ee@yahoo.com 15.EnnyInsusantyUniversitas Lancang Kuningennyinsusanty@unilak.ac.id 16.FajrizalFajrizalUniversitas Lancang Kuningfajrizal@unilak.ac.id 17.TitinSundariUniversitas Lancang Kuningtitin@unilak.ac.id 18.HardiHardiUniversitas Lancang Kuninghardi@unilak.ac.id 19.SepritaLidarUniversitas Lancang Kuningsepritaldr@unilak.ac.id 20.LatifaSiswati Universitas Lancang Kuninglatifasiswati@unilak.ac.id 21.Khairil AnwarAndalas Universitykhairrilanwar@gmail.com 22.HardiHardiUniversitas Riauhardi.centerr@gmail.com 23.Wetri FebrinaSekolah Tinggi Teknologi Dumaiwetry.febrina@gmail.com 24.IrwanEffendiUniversity of Riauhelpingirwan@gmail.com 25.NediSUniversity of Riauhelpingirwan@gmail.com

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26.FahrialFahrial Universitas Islam Riaufahrial_me@yahoo.com 27.MoniceMoniceUniversitas Lancang Kuningmonice@unilak.ac.id 28.HendriSilvaUniversitas Lancang Kuninghsilva@unilak.ac.id 29.Fahmi Fahmi Universitas Lancang Kuningfahmiadvokat12@gmail.com 30.Dwi HerlindaUniversitas Lancang Kuningdwiherlinda@unilak.ac.id 31.GusneliYantiUniversitas Lancang Kuninggusneli@unilak.ac.id 32.DediWardiantoMuhammadiyah Sumatera Barat Universitydediwardianto71@yahoo.com email 33.LilianaLilianaUIN Suska Riau Pekanbaruliliana@uin-suska.ac.id 34.Ali AnwarInstitut Agama Islam Negeri Kediriali.anwar9999@gmail.com 35.HamzahEteruddinUniversitas Lancang Kuninghamzah@unilak.ac.id 36.Lisnawita Lisnawita Universitas Lancang Kuninglisnawita@unilak.ac.id 37.IrwanEffendiUniversity of Riauhelpingirwan@gmail.com 38.LoneliCostaner Universitas Lancang Kuninglonelicostaner@gmail.com 39.EssySyamUniversitas Lancang Kuningessysyam@unilak.ac.id 40.Raihanatu BRuzainUniversitas Islam Riauraihanatu.binqolbi@psy.uir.ac.id 41.IndahMuzdalifahUniversitas Lancang Kuningindah@unilak.ac.id 42.Inola AnwarUniversitas Negeri Padanganwarinola17@gmail.com 43.CicaOpenda Universitas Negeri Padangcicaopenda94@gmail.com 44.NurlianaNasutionUniversitas Lancang Kuningnurliananst@unilak.ac.id 45.Indra AfritaUniversitas Lancang Kuningindra_afrita@yahoo.com 46.Vita Amelia Universitas Lancang Kuningvita.amelia@unilak.ac.id 47.Bambang SWijayaBakrie Universitybswijaya98@yahoo.com 48.CandraKiranaAkademi Kebidanan Helvetia Pekanbaruckirana17@gmail.com 49.FitridawatiSoehardiUniversitas Lancang Kuningfitridawati@unilak.ac.id 50.MastevenRomusUniversitas Islam Negeri Sultan Syarif Kasim Riaumromus@gmail.com 51.Adi RahmatUniversitas Lancang Kuningadirahmat@unilak.ac.id 52.MuhammadNasutionUniversity of Muhammadiyah Sumatera Utaramuhammadirfan@umsu.ac.id

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53.HerdiHerdiUniversitas Lancang Kuningherdi@unilak.ac.id 54.AndrewUtama Universitas Lancang Kuningandrew.fh.unilak@gmail.com 55.JunaidiJunaidiUniversitas Lancang Kuningjunaidi@unilak.ac.id 56.Sukma ErniUniversitas Islam Negeri Sultan Syarif Kasimsukma.erni@uin-suska.ac.id 57.RiniNizarUniversitas Lancang Kuningrininizar@unilak.ac.id 58.SandraDewiUniversitas Lancang Kuningsandra.fh.unilak@gmail.com 59.TantryWidiyanartiUniversitas Muhammadiyah Tangerangtantry11@gmail.com 60.NoraAdelinaUniversitas Negeri Padang.noraadelina85@gmail.com 61.WidyaAprianiUniversitas Lancang Kuningwidyaapriani@unilak.ac.id 62.MuhammadYusufUniversitas Islam Negeri Alauddin Makassarmuh.yusuf1274@gmail.com 63.Gogor AHandiwibowoInstitut Teknologi Sepuluh Nopember Kampus Cokroaminotogogor@mmt.its.ac.id 64.Roma A. A.LoebisUniversity of Sumatera Utara romaloebis@gmail.com 65.Yetti Yetti Universitas Lancang Kuningyetti_arwendi@yahoo.com 66.EniSuhesti Universitas Lancang Kuningsuhestieni@unilak.ac.id 67.HamzahEteruddinUniversitas Lancang Kuninghamzah@unilak.ac.id 68.Roki HardiantoLancang Kuning Universityroki@unilak.ac.id 69.Robert TSiregarUniversitas Simalunguntuasir@gmail.com 70.AstadiPangarsoTelkom Universityastadipangarso@telkomuniversity .ac.id 71.M. Faisal RamadhaniUniversitas Indonesia pbintangpagi@gmail.com 72.Arianti KhairinaUniversitas Indonesia pbintangpagi@gmail.com 73.MunawarHolilUniversitas Indonesia kangmumu2016@gmail.com 74.BambangHernawanUniversitas Indonesia bambang.hernawan@ui.ac.id 75.Deby SHarsenaUniversitas Indonesia deby.steviangga@ui.ac.id 76.FaizahKamilahUniversitas Lancang KuningFaizahkamilah76@yahoo.com 77.Fitri EriyantiUniversitas Negeri Padang fitri.eriyanti@fis.unp.ac.id 78.HeniSusanti Islamic University of Riauheni@law.uir.ac.id 79.Elsy RenieBrawijaya Universityreniebts@gmail.com

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80.UsahaSitumeangLancang Kuning Universityusaha@unilak.ac.id 81.Nyoto Nyoto Universitas Diponegoro Semarangnyotoriau@gmail.com 82.Khoirunnisa Kusuma Universitas Indonesia khoirunnisakusuma03@gmail.co m 83.Perkasa DwigunaUniversitas Indonesia perkasamega@ui.ac.id 84.IdaErvianaUniversitas Indonesia ida.erviana@ui.ac.id 85.Asmendri Asmendri Institut Agama Islam Negeri (IAIN) Batusangkar asmendri.25@gmail.com 86.HaznilZainal Sekolah Tinggi Ilmu Ekonomi Persada Bundahaznilzainal1@gmail.com 87.RefikaAndriani Universitas Lancang Kuningandriarefi@gmail.com 88.Muhammad Daeng Universitas Lancang Kuningyusufdm@unilak.ac.id 89.AbdMuis Universitas Hasanuddinmuist82@gmail.com 90.AkmalAkmalPadang State Universityakmalmarlis@gmail.com 91.Yantri MaputraUniversitas Andalasyantrimaputra@gmail.com 92.EvizarizaEvizarizaUniversitas Lancang Kuningevizariza@unilak.ac.id 93.BambangSurotoUniversitas Lancang Kuningbambangsuroto@unilak.ac.id 94.SurtinahSurtinahUniversitas Lancang KuningSurtinah@Unilak.Ac.Id 95.Hadiyati Hadiyati Universitas Lancang Kuninghadiyati@unilak.ac.id 96.FatkhurahmanFatkhurahman Universitas Lancang Kuningfatkhurrahman@unilak.ac.id 97.MartaDinata Universitas Lancang Kuningmartadinata@unilak.ac.id 98.RikaCheris Universitas Lancang Kuningrika.cherish@unilak.ac.id 99.Idel Waldelmi Lancang Kuning Universityidelwaldelmi@unilak.ac.id 100. ArdiansahArdiansahUniversitas Lancang Kuningardiansyah2000@yahoo.com 101. BobySamraUniversitas Lancang Kuningboby@unilak.ac.id 102. AguswanAguswanUniversitas Lancang Kuningaguswan@unilak.ac.id 103. Rismayeti Rismayeti Universitas Lancang Kuningrismayeti@gmail.com 104. Hasnati Hasnati Universitas Lancang Kuninghasnati@unilak.ac.id 105. SriWahyuniUniversitas Lancang Kuningsriwahyunifkip@unilak.ac.id 106. Neneng SalmiahUniversitas Lancang Kuningnenengsalmiah@unilak.ac.id

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107. BambangSupeno Universitas Lancang Kuningf2bams@gmail.com 108. Mar’atulAfidahUniversitas Lancang Kuningmaratul.afidah@yahoo.co.id 109. YuslainiYuslainiUniversitas Lancang Kuningf2bams@gmail.com 110. Nanda Mela Universitas Riaunanda.fito.mela@gmail.com 111. IikIdayantiUniversitas Lancang Kuningidayanti.iik@gmail.com 112. DestinaKasriyatiUniversitas Lancang Kuningdestinakasriyati@gmail.com 113. Melinda SariningsihUniversitas Indonesia melinda.sariningsih@ui.ac.id 114. Nanny LestariUniversitas Indonesia nanny-sl@ui.ac.id 115. Nanny LestariUniversitas Indonesia nanny-sl@ui.ac.id 116. RefikaAndriani Universitas Lancang Kuningandriarefi@gmail.com 117. Achmad HidayatullahUniversity Muhammadiyah of Surabayaachmad.pendmat@fkip.um- surabaya.ac.id 118. Noviyanthy HandayaniMuhammadiyah Palangkaraya Universitynovisipilump@gmail.com 119. Abdul HidayatUniversity of Muhammadiyah Surabayaazizhidayat@um-surabaya.ac.id 120. Musrifatul UliyahUniversity of Muhammadiyah Surabayamusrifatul@um-surabaya.ac.id 121. Kustiawati NingsihUniversitas Islam Madura kustiawatin@gmail.com 122. Dede NasrullahUniversity Muhammadiyah of Surabayadedenasrullah@um- surabaya.ac.id 123. Dio Hutama Universitas Muhammadiyah Surabaya dioalifhutama@ft.um- surabaya.ac.id124. FatmawatiFatmawatiUniversitas Wiraraja Sumenepfatmawati.ir@gmail.com 125. M RofiqiM RofiqiUniversitas Airlangga (Unair) Surabayam.rofiqi-2017@fisip.unair.ac.id 126. Aswin RosadiUniversitas Muhammadiyah Surabaya aswinrosadi@ft.um- surabaya.ac.id127. Saiful UmamUniversitas Airlangga (UNAIR) Surabayasyaifulumam55@gmail.com 128. TiningHaryanti Universitas Muhammadiyah Surabaya,tining.haryanti@ft.um- surabaya.ac.id 129. Khafizh RosyidiUniversitas Yudharta Pasuruanhafizhrosyidi@yudharta.ac.id 130. Muhsi MuhsiUniversitas Islam Madura (UIM), muhsiy@gmail.com 131. Radius SetiyawanUniversitas Muhammadiyah Surabaya radius.setiyawan@gmail.com 132. Waode HamsiaUniversity of Muhammadiyah SurabayaHamsiawaode@yahoo.com 133. Campina Prihantini BaktiBangsa Pamekasan InstituteofEconomic Sciencecampinailla@stieba.ac.id

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134. W SuryaningtyasSuryaningtyasInstitut Teknologi Sepuluh Nopember, Surabayawahyuni.pendmat@fkip.um- surabaya.ac.id 135. Norseta Saputra Muhammadiyah Palangkaraya Universitynorseta.ajie@gmail.com 136. Sri LestariUniversitas Muhammadiyah Surabaya spiritsrilestari@gmail.com 137. Rida Respati Muhammadiyah Palangkaraya Universitysipilump@yahoo.co.id 138. Abd AzizUniversitas Airlangga (Unair) Surabayaabdaziz.madura@gmail.com 139. Hendra CahyadiMuhammadiyah Palangkaraya Universityirarizqonroyan@gmail.com 140. Agus SujiantoInstitut Agama Islam Negeri (IAIN) Tulungagungagusekosujianto@gmail.com 141. Hozairi Hozairi Islamic University of Madura dr.hozairi@gmail.com 142. SahibudinSahibudinUniversitas Islam Madura (UIM) Pamekasansahibudin99@gmail.com 143. Halimatus SakdiyahIslamicUniversity ofMadura (UIM) Pamekasan, Indonesia Halimatussakdiyah270@gmail.co m1 144. Diyah HariyaniUniversitas PGRI Madiundyarth@yahoo.com 145. Tony YuliantoUniversity of Madura (UIM) Pamekasan, Indonesiatoniyulianto65@gmail.com 146. Ratno AbidinUniversitas Muhammadiyah Surabaya ratno.abidin@fkip.um- surabaya.ac.id147. Mukhlishi MukhlishiSekolah Tinggi Keguruan dan Ilmu Pendidikan PersatuanGuru Republik Indonesia (STKIP-PGRI)lisyi@stkippgrisumenep.ac.id 148. Bakir BakirIslamic University of Madura, Pamekasanbakir.madura@gmail.com 149. Ahmad RofiuddinUniversitas Islam Negeri Walisongoadibudin08@walisongo.ac.id 150. Ali AnwarInstitut Agama Islam Negeri Kediriali.anwar9999@gmail.com 151. Ibrahim IbrahimUniversitas Muhammadiyah Sorongibrahim@gmail.com 152. Ahmad SubakirInstitut Agama Islam Negeri Kediribakir_kediri@yahoo.co.id 153. Limas Dodi Institut Agama Islam Negeri Kediriade_elfa@ymail.com 154. NurulHananiInstitut Agama Islam Negeri Kedirinurulhananimhi@yahoo.co.id 155. SufirmansyahSufirmansyahInstitut Agama Islam Negeri Kedirimas.imansyah@gmail.com 156. Andriani Andriani Institut Agama Islam Negeri Kediriandr1an1_73@yahoo.co.id 157. Malik D PrakosoInstitut Agama Islam Negeri (IAIN) Kediri malikdwi521@gmail.com 158. SyamsulHudaInstitut Agama Islam Negeri (IAIN) Kediri syamsul_huda@yahoo.co.id 159. Iffatin Nur State Islamic Institute of Tulungagungiffaeltinury@gmail.com 160. Imroatul HasanahInstitut Agama Islam Negeri (IAIN) Kediri imroatulhasna@gmail.com

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161. Miftahul Hidayati Institut Agama Islam Negeri (IAIN) Kediri miftahulnurilhidayati3935@gmail .com 162. Moh. A Yusuf Institut Agama Islam Negeri (IAIN) Kediri asror_y@yahoo.com 163. Mukhammad AbdullahInstitut Agama Islam Negeri Kediridr_abduhkdr@yahoo.com 164. Ririn TPuspita Institut Agama Islam Negeri Kediriririntripuspitaningrum@gmail.co m 165. Z A HakimIAIN Tulungagung, Indonesia zunlamteng@yahoo.com 166. Zuraidah IdaInstitut Agama Islam Negeri KediriIda_mlg07@yahoo.co.id 167. Ilmatus Sa’diyahUniversitas Indonesia ilmatussadiyah@gmail.com 168. Turita I Setyani Universitas Indonesia turita.indah@gmail.com 169. Hernimawati Hernimawati Universitas Lancang Kuninghernimawati@unilak.ac.id 170. PrihatiPrihatiUniversitas Lancang Kuningprihati@unilak.ac.id 171. Surya DailiatiUniversitas Lancang Kuningsuryadailiaty@unilak.ac.id 172. Sudi Fahmi Universitas Lancang Kuningsudifahmi@unilak.ac.id 173. Surtinah SurtinahUniversitas Lancang Kuningsurtinah@unilak.ac.id 174. Yuhelmi Yuhelmi Universitas Lancang Kuningyuhelmi@unilak.ac.id 175. SriUtami Universitas Lancang Kuninguut76solo@gmail.com 176. Wasiah Sufi Universitas Lancang Kuningwasiah.sufi@unilak.ac.id 177. Ryan Pahlawan Universitas Lancang Kuningryanpahlawan@unilak.ac.id 178. Mohd. FauziUniversitas Lancang Kuningmohd.fauzi_007@yahoo.co.id 179. Yuvi Darmayunata Universitas Lancang Kuningyuvidarmayunata@unilak.ac.id 180. Sri WahyuniUniversitas Lancang Kuningsriwahyuni91@unilak.ac.id 181. HajamHajamState of Islamic Religion Institute Syekh Nurjatihajam_1967@yahoo.co.id 182. JeniWardiUniversitas Lancang Kuningbudihamuddin@gmail.com 183. Masnur Halilintar Universitas Lancang Kuningmasnur@unilak.ac.id 184. Lukmanul HakimUIN Imam Bonjol Padangluqman_az01@yahoo.com. 185. HeriyantoHeriyantoUniversitas Islam Riau. Indonesia heriyanto@agr.uir.ac.id 186. ElsyRenieBrawijaya Universityreniebts@gmail.com 187. Fauzana AnnovaSTIT Syekh Burhanuddin, Pariamanfauzanaannova@gmail.com

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188. AsmendriAsmendri Institut Agama Islam Negeri (IAIN) Batusangkar asmendri.25@gmail.com 189. Zarfina YentiState Islamic University Sulthan Thaha Saifuddin , Jambizarfinayenti1@gmail.com 190. Rahmatullah Arsyad Universitas Muhammadiyah Sorongrahmatullahbinarsyad@gmail.co m 191. Miftah RahmawatiUniversitas Muhammadiyah Sorongmiftah.sigit@yahoo.com KWWSLFLHWLVXQLODNDFLG

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To cite this article: 2020 IOP Conf. Ser.: Earth Environ. Sci. 469 011004

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Published under licence by IOP Publishing Ltd 1

ICE-Tech 2018: List of Titles No.First NameSurenameInstitutionEmailPaper Title 1 HadinotoHadinotoUniversitas Lancang Kuninghadinoto@unilak.ac.idLevel of Erosion Hazard in Buffer Zone of Great Forest Sultan Syarif Hasyim Riau 2 AmiruddinFisuAndi Djemma Universityamiruddinakbarfisu07@ gmail.comEconomic & Financial Feasibility Analysis of Tarakan Fisher Industrial Estate Masterplan 3 GiarnoGiarnoGadjah Mada Universitygiarno@mail.ugm.ac.idInfluence Rainy and Dry Season to Daily Rainfall Interpola in Complex Terrain of Sulawesi 4 Lusi PutriUniversitas Lancang Kuninglusidwiputri@unilak .ac.idThe composition of the use of the aggregate uses a grai buton asphalt 5 RindiHatikaUniversitas Pasir Pengaraianrindigenesa@gmail.comIllegal Gold Mining in Kuantan River: Mercury Contamina Analysis 6 AlfianSalehUniversitas Lancang Kuningalfian.saleh@unilak. ac.idEffect ofAggregate PhysicalProperties Observed Void Minerals Aggregate (VMA) Value 7 WanSyaifuddinUniversity of Sumatera Utaraprofwsy@gmail.comArranging River based on Local Wisdom: A Case study Uppercase of Wampu River in North Sumatera 8 DavidSetiawanUniversitas Lancang Kuningdsetia@unilak.ac.idComparison of Measurement Results in the Breaking Syste Between Copper Electrodes, Aluminum andMixed Iron Solid and Swamp Clay 9 ZainuriZainuriUniversitas Lancang Kuningzainuri@unilak.ac.idAnalysis Palm Oil Midrib Fiber Brick Against Compressi Strength, Cost of Production and CO2 Emissions 10 Febrizal SyamUniversitas Lancang Kuningfebrizal@unilak.ac.i d Testing ofAcademicAchievement Clustering Patterns Students Using Rapidminer and Tanagra 11 Virgo HarisLancang Kuning universityvirgotrisepharis@unila k.ac.idAnalysis of urban whale drainage capability Pekanbaru to maximum intensity of rainfall 12 SusySrihandayaniUniversitas Lancang Kuninggadisoil79@gmail.co mCBR Laboratory Analysisfor Determining The Number Compaction Tracks to Achieve Field CBR 13 TriHandayaniSekolah Tinggi Teknologi Dumai trihandayani.stt@gmai l.comComparison ofSeveral ShortWaves in theMODIS Image Compression 14 EdfanDarlisUniversitas Riaudarlis_ee@yahoo.com Carbon EmissionDisclosure: A Study on Manufactur Companies of Indonesia and Australia

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15 EnnyInsusantyUniversitas Lancang Kuningennyinsusanty@unil ak.ac.idMitigation Climate Change: Strengthening Agroforestry at the District XIII Koto Kampar, Riau. Indonesia 16 FajrizalFajrizalUniversitas Lancang Kuningfajrizal@unilak.ac.idWeb-Based Expert System Application in Determining Facial Care 17 TitinSundariUniversitas Lancang Kuningtitin@unilak.ac.idThe Use of Wind Rose to Improve the Quality of Site Analysis 18 HardiHardiUniversitas Lancang Kuninghardi@unilak.ac.idYoung EntrepreneursEnvironmentDevelopment:Analyzing the Effectiveness and Strategic Design. 19 SepritaLidarUniversitas Lancang Kuningsepritaldr@unilak.ac.idPlantResponse Due toInoculation ofFr.Mull Earthworm (Pontoscolex Corethrurus): Pakchoy (Brassica RapaL) Context 20 LatifaSiswatiUniversitas Lancang Kuninglatifasiswati@unilak.ac.i dFriendly Organic Fertilizer for Green Environment: Exploring Farmers Knowledge and Skills 21 KhairilAnwarAndalas Universitykhairrilanwar@gmai l.com Ecological Wisdom of OralTradition: Surface and Deep Structure Tension in Preserving the Lake Environment 22 HardiHardiUniversitas Riauhardi.centerr@gmail.co mThe Factors Affecting Intention to InternalWhistleblowing: An Idea of Free Cheating Environment 23 WetriFebrinaSekolah Tinggi Teknologi Dumaiwetry.febrina@gmai l.com Optimum Dosage of Coagulant and Flocculant on Sea Water Purification Process 24 IrwanEffendiUniversity of Riauhelpingirwan@gmail .comAdaptationofAzolla MycrophylatoBrackish Water Ecosystem 25 NediSUniversity of Riauhelpingirwan@gmail.comTropicLevelStatus of DumaiRiver Esutuary Based on Chlorophyll-Content 26 FahrialFahrialUniversitas Islam Riau

fahrial_me@yahoo.comUtilizationofCorporate Social andEnvironmental Responsibility to ImproveCommunity Economy in Pekanbaru City 27 MoniceMoniceUniversitas Lancang Kuningmonice@unilak.ac.idAndroid-Based Energy-Saving Software for IndoorLamp Selection Applications 28 HendriSilvaUniversitas Lancang Kuninghsilva@unilak.ac.id The Pelalawan Royal Palace Architectural Design: Exploring the Environmental Values and Symbols in Riau Province 29 FahmiFahmiUniversitas Lancang Kuningfahmiadvokat12@gmail. comForest Destruction in Riau Province:Identifying the Company's Legal Responsibility

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3 30 DwiHerlindaUniversitas Lancang Kuningdwiherlinda@unilak.a c.idWaterSupply andSanitation: Problems on Communit Empowerment Based Program in Indragiri Hulu, Indonesia 31 GusneliYantiUniversitas Lancang Kuninggusneli@unilak.ac.id Variation Analysis Addition of Admixture Consol N10 MB Concrete Compressive Strength 32 DediWardiantoMuhammadiyah Sumatera Barat University

dediwardianto71@yah oo.com emailThe Roll-Bearing Damage Analysis ofCentrifugalPum (Zm11-W375/04) 33 LilianaLilianaUIN Suska Riau Pekanbaruliliana@uin- suska.ac.idA Guideline on Designing a Safe and Appropriate Groundin System: A Review of Selected Papers 34 Ali AnwarInstitut Agama Islam Negeri Kediriali.anwar9999@gma il.comThe Shift of Kyai’s Roles in Kediri East Java in The Post New Order Era 35 HamzahEteruddinUniversitas Lancang Kuninghamzah@unilak.ac.idThe Impact of Solar Panel Temperature to Solar Home Syste (SHS) Output Voltage 36 LisnawitaLisnawitaUniversitas Lancang Kuninglisnawita@unilak.ac. id Implementation ofECLATAlgorithmTechnology: Determining Books Borrowing Pattern in University library 37 IrwanEffendiUniversity of Riauhelpingirwan@gmail .comEcological Analysis ofPacific White Shrimp (Litopenaeus Vannamei) Cultivation: Rokan Hilir and Dumai Context 38 LoneliCostanerUniversitas Lancang Kuninglonelicostaner@gma il.comE-Learning Feasibility Analysis: Dwi Sejahtera Vocationa High School Pekanbaru Context 39 EssySyamUniversitas Lancang Kuningessysyam@unilak.ac .idThe Role of Akit Tribes’ Local Knowledge In Environment Conservation 40 Raihanatu BRuzainUniversitas Islam Riauraihanatu.binqolbi@psy .uir.ac.idHospitalEnvironmentLength ofWorking Analysi Musculoskeletal Disorders 41 IndahMuzdalifahUniversitas Lancang Kuningindah@unilak.ac.idImproving English Speaking Competenceby Using Google Translate in Campus Environment 42 InolaAnwarUniversitas Negeri Padanganwarinola17@gmai l.comManhaj Tarbiyah for PKS Regional Representative Counc Enriching or Depressing thePoliticalEnvironmentin W Sumatra, Indonesia? 43 CicaOpendaUniversitas Negeri Padangcicaopenda94@gmai l.comAn Overview ofChinese Ethnicin Sungai Penuh Experiencing Competitive Environmentof Culture, Politi and Economic Domination

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4 44 NurlianaNasutionUniversitas Lancang Kuningnurliananst@unilak. ac.idUser-friendly Technology at PT PLN (Persero) Pekanbaru: OE Analysis on Procurement of Goods and Services 45 IndraAfritaUniversitas Lancang Kuningindra_afrita@yahoo. comMedical Environmental Competitiveness: Law Protection for Patient and Traditional Alternative Medicine Practitioners 46 VitaAmeliaUniversitas Lancang Kuningvita.amelia@unilak. ac.idLibrarian Services at Unilak’s Main Library Environment: A Dramaturgi Approach 47 Bambang SWijayaBakrie Universitybswijaya98@yahoo.co mChanging the Mindset in the Culinary Business Environment: From Entrepreneur to Branderpreneur 48 CandraKiranaAkademi Kebidanan Helvetia Pekanbaru

ckirana17@gmail.co mA Correlational Study on Goal Orientation and Foreign Language Anxiety in Campus Environment 49 FitridawatiSoehardiUniversitas Lancang Kuningfitridawati@unilak.a c.idDifferences in the spreading temperature between the grained buton bitumen with the penetration asphalt 60/70 50 MastevenRomusUniversitas Islam Negeri Sultan Syarif Kasim Riau mromus@gmail.comSelected Firms EnvironmentalVariables: Macroeconomic Variables, Performance and Dividend Policy Analysis 51 AdiRahmatUniversitas Lancang Kuning

adirahmat@unilak.ac.i dOrganizational Climate and Performance: The Mediation Roles of Cohesiveness and Organizational Commitment 52 MuhammadNasutionUniversity of Muhammadiyah Sumatera Utara

muhammadirfan@u msu.ac.idEnvironment of Internet Marketing and Experiential Marketing in Indonesia Context: Small and Medium Enterprises (SMEs) Purchase Intentions 53 HerdiHerdiUniversitas Lancang Kuningherdi@unilak.ac.idEnglish as Foreign Language (EFL) Students’ Classroom Environment: Verb Tenses Usage Analysis 54 AndrewUtamaUniversitas Lancang Kuningandrew.fh.unilak@g mail.comIslamicBanking Environmentin Indonesia:History and Development of Regulations in National Legal System 55 JunaidiJunaidiUniversitas Lancang Kuningjunaidi@unilak.ac.idEnvironmental Signs and Symbols in Dance: A Perspective from Linguistic Function 56 SukmaErniUniversitas Islam Negeri Sultan Syarif Kasim sukma.erni@uin- suska.ac.idA Closer Look on Interpersonal Skillin Students’ Environment: A Correlational Study on Religious Knowledge and Locus of Control

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5 57 RiniNizarUniversitas Lancang Kuningrininizar@unilak.ac.i d Women’s Role on Family Economic in Local Environment Case of Hangtuah Village Indonesia 58 SandraDewiUniversitas Lancang Kuningsandra.fh.unilak@g mail.comCopyrightInfringementon theInternet: A Normativelegal Environment Research on Regulation Number 28 of 2014. 59 TantryWidiyanartiUniversitas Muhammadiyah Tangerang

tantry11@gmail.co mReligiosity in Digitizing Ancient Manuscripts: Changing Nature of the Manuscript from Sacred to Profane 60 NoraAdelinaUniversitas Negeri Padang.

noraadelina85@gmail. comRaising Learning Activities in Class Environment: PBL Model and PCP Strategy on PPKN Course 61 WidyaAprianiUniversitas Lancang Kuningwidyaapriani@unila k.ac.idThe Comparison ofCondition Evaluation ofSiak II St Frame Bridge betweentheFCM Method and theBri Management System 62 MuhammadYusufUniversitas Islam Negeri Alauddin Makassar

muh.yusuf1274@gm ail.comIntergratingEco-Socioreligious:PreservingEnvironment Actualizing Pluralistic Piety 63 Gogor AHandiwibow oInstitut Teknologi Sepuluh Nopember Kampus Cokroaminoto

gogor@mmt.its.ac.idCSR ContributionsfromSustainability BusinessPoint View: ProposesHypotheticalFactors andConceptual Framework 64 Roma A. A.LoebisUniversity of Sumatera Utara romaloebis@gmail.c omTeaching English as a Foreign Language at Primary Schoo Selected Cartoon Movies in Classroom Environment 65 YettiYettiUniversitas Lancang Kuningyetti_arwendi@yaho o.comLocal Business Environmental Control: Detecting Conspiration on Goods and Services Purchasing Through LPSE Pekanbaru 66 EniSuhestiUniversitas Lancang Kuningsuhestieni@unilak.a c.idBe Familiar with the Medicinal Plants in Campus Environment: Habitus, Usage, and Part Used 67 HamzahEteruddinUniversitas Lancang Kuninghamzah@unilak.ac.idWeb Based Raspberry Monitoring System Solar Energy Po Plant 68 RokiHardiantoLancang Kuning Universityroki@unilak.ac.id Effectiveness ofExpertSystem Technology inDetermini Personality Type

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69 Robert TSiregarUniversitas Simalunguntuasir@gmail.comRegionalDevelopment Environment: Implementation, Realization & Contribution of Revenue in Local Context 70 AstadiPangarsoTelkom Universityastadipangarso@telk omuniversity.ac.id Quantum Learning Methods in Class Environment: An Efforts to Achieve Student Centred Learning 71 M. FaisalRamadhaniUniversitas Indonesiapbintangpagi@gmail .comThe Role and Function of Story Characters in the Community Environment 72 Arianti KhairinaUniversitas Indonesiapbintangpagi@gmail .comEnvironment on Javanese Literary Work: Exploring Cultural Convention and Harmony of Thinking 73 MunawarHolilUniversitas Indonesiakangmumu2016@g mail.comMyths ofNyi Pohaci Sanghyang Sri on Sundanese Ethnic: Efforts to Reconstruct theValues ofEnvironmental Conservation 74 BambangHernawanUniversitas Indonesia bambang.hernawan @ui.ac.idNini Towong and Environmental Preservation: Manuscript Review 75 Deby SHarsenaUniversitas Indonesia deby.steviangga@ui. ac.idA Closer Look on the Nature inside of Wedharan Wewadining Bawan Text: A Descriptive Analytical Study 76 FaizahKamilahUniversitas Lancang KuningFaizahkamilah76@y ahoo.comThe Influences of Leadership and Working Environment: Bank Employee Performance Analysis 77 Fitri EriyantiUniversitas Negeri Padang

fitri.eriyanti@fis.unp.a c.idThe Impact of Government Policies towards the Economy and Education of Fishermen’s Children in Padang City 78 HeniSusantiIslamic University of Riauheni@law.uir.ac.id The Rising ofWomen Trafficking Crime in Industrial Revolution 4.0: Analyzing a Safe Environment in a Border 79 Elsy RenieBrawijaya Universityreniebts@gmail.comThe Development of the Politics of Law in Indonesia’s Sharia Economic Environment 80 UsahaSitumeangLancang Kuning Universityusaha@unilak.ac.idEnvironment Lighting System Evaluation: Lancang Kuning University Context 81 Nyoto Nyoto Universitas Diponegoro Semarang nyotoriau@gmail.co mConstructing a Multi-racial Environment: Measuring the Tionghoa Nasionalism in Indonesia 82 KhoirunnisaKusumaUniversitas khoirunnisakusuma0Factors in Children’sObedience towards Gugon Tuhon in

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7 Indonesia 3@gmail.comJombang: The family manner and environemental guide 83 PerkasaDwigunaUniversitas Indonesia perkasamega@ui.ac. id Exploring Children’s Understanding on Gugon Tuhon: Reasoning and logical thinking on Javanese socio-environm 84 IdaErvianaUniversitas Indonesia ida.erviana@ui.ac.idEating Etiquette in Gugon Tuhon: A Case of Finding Out Children Obedience Based on Birth Order 85 Asmendri Asmendri Institut Agama Islam Negeri (IAIN) Batusangkar

asmendri.25@gmail. comPrincipal Competence in Organizing Madrasah Activities: Teacher’s Perception 86 HaznilZainalSekolah Tinggi Ilmu Ekonomi Persada Bunda

haznilzainal1@gmai l.comOrganizationalCulture, Organizational Commitment Employees Performance 87 RefikaAndrianiUniversitas Lancang Kuningandriarefi@gmail.co mAndroid Apps in EFLClassroomEnvironment: Improvi Students’ Learning Outcomes in Translation 88 Muhammad DaengUniversitas Lancang Kuningyusufdm@unilak.ac. idExploring Implementation of Law and Local Policy for CompactDisc Pirating Environment: Socializatio Prosecution and Problems in Pekanbaru 89 AbdMuisUniversitas Hasanuddinmuist82@gmail.comThe Use of Feed by Poultry Men at Allakuang, Sidrap 90 AkmalAkmalPadang State Universityakmalmarlis@gmail. comDevelopingStudents’ Human Right Awareness Based Minangkabau’s Culture and Environment Beliefs 91 YantriMaputraUniversitas Andalasyantrimaputra@gma il.comBuilding Family’s Social Resilience through Batobo Cultu A community environment proposal 92 EvizarizaEvizarizaUniversitas Lancang Kuningevizariza@unilak.ac. idPsychoanalysis in Sinambela Dua DigitNovel: Do Socie and Environment Oppressed the Main Character? 93 BambangSurotoUniversitas Lancang Kuningbambangsuroto@uni lak.ac.idServices and Participation in Public Hospital: Creating Trusted Environment for Outpatient 94 SurtinahSurtinahUniversitas Lancang KuningSurtinah@Unilak.Ac .IdExploring ThreeVarieties ofSweet Corn (ZeaMays Saccharata, Sturt) In Pekanbaru: Exciting Agronomic Crops hadiyati@unilak.ac.i d Exploring Service and Environment: In-patient trust satisfaction in public hospital 96 FatkhurahmanFatkhurahmUniversitas fatkhurrahman@unilCreativity and Opportunity on Traditional Food Products

HadiyatiHadiyati95 Universitas Lancang Kuning

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anLancang Kuningak.ac.idBusiness quality in competitive environment 97 MartaDinataUniversitas Lancang Kuningmartadinata@unilak. ac.idLearning ModelCooperative for AdiwiyataPurposes: Increasing knowledge in School Environment 98 RikaCherisUniversitas Lancang Kuningrika.cherish@unilak. ac.idSustainable Conservation of the Coal Mining Town: Ombilin Sawahlunto West Sumatra Indonesia Context 99 IdelWaldelmiLancang Kuning Universityidelwaldelmi@unila k.ac.idInitiating a Sharia Environmentin a LocalMarket: Sharia Transaction at Ulul Albab Context 100 ArdiansahArdiansahUniversitas Lancang Kuningardiansyah2000@ya hoo.comA PotentialofTax Sector Admission Toward Arbitration Award 101 BobySamraUniversitas Lancang Kuningboby@unilak.ac.idExploring Architectural Design of Istana Siak Sri Indrapura: The Wisdom and Environmental Knowledges 102 AguswanAguswanUniversitas Lancang Kuningaguswan@unilak.ac. id The DevelopmentofIndigenoustourismin thevillage of Siabu, Salo Sub district, Kampar Regency 103 RismayetiRismayetiUniversitas Lancang Kuningrismayeti@gmail.co mConvenience Environmentin Library and Archives Service: Promotion Activities Evaluation in Pekanbaru 104 HasnatiHasnatiUniversitas Lancang Kuninghasnati@unilak.ac.idPolicy ImpactAreas ofSpatial Plan Investment Climate of Business Plantation in Riau Province 105 SriWahyuniUniversitas Lancang Kuning

sriwahyunifkip@unila k.ac.idExploring Difficulties in Selected Class Environment: Biology Molecular Course Context 106 NenengSalmiahUniversitas Lancang Kuningnenengsalmiah@unil ak.ac.idAccounting System Design for Riau Province Sports Assets: Measuring rent system and Environment 107 BambangSupenoUniversitas Lancang Kuningf2bams@gmail.comCompetitive EnvironmentAnalysis Through Finance Fundamentals Analysis: LQ45 stock prices on the Indonesia stock exchange 108 Mar’atulAfidahUniversitas Lancang Kuning

maratul.afidah@yahoo .co.idLooking Up General Biology Concept: A Descriptive Study 109 YuslainiYuslainiUniversitas Lancang Kuningf2bams@gmail.comExploring Performance and Traceability Environment on Dept. of Housing Settlement and Lands: Motivation, Leadership and Job Satisfaction 110 Nanda MelaUniversitas Riaunanda.fito.mela@gm ail.comCompanyValue on CorporateSocialResponsibility: Moderating Variable on Society Environment

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9 111 IikIdayantiUniversitas Lancang Kuningidayanti.iik@gmail.c omA Discourse from Abu Abdurrahman’s on Hikayat Istanbu Paratextual Analysis Approach 112 DestinaKasriyatiUniversitas Lancang Kuningdestinakasriyati@gm ail.comEFL Learners’ Skill in Listening Narrative Text: Descript Analysis on Classroom Environment 113 MelindaSariningsihUniversitas Indonesia melinda.sariningsih @ui.ac.idThe Concept of Unen-Unen and Free Corruption Environment: An Anti-corruption Lesson from Javanese Heritage 114 Nanny LestariUniversitas Indonesia nanny-sl@ui.ac.id Raising Water and River Sustainability Issues: An Effort Preserve the Nature through Children’s Stories 115 Nanny LestariUniversitas Indonesia nanny-sl@ui.ac.id Themes and Messages of Environmental Sustainability Issues in Jogja Ora Didol Lyrics 116 RefikaAndrianiUniversitas Lancang Kuningandriarefi@gmail.co mConnectingOne Nation to Others UsingKid’sStory: Translating the Text in a Supporting Class Environment 117 Achmad Hidayatull ahUniversity Muhammadiyah of Surabaya

achmad.pendmat@f kip.um- surabaya.ac.id

The Affect ofThe Internetand Social Media:Mathemat Learning Environment Context 118 Noviyanthy HandayaniMuhammadiyah Palangkaraya University

novisipilump@gmai l.comAnalysis of Fiber Concrete Compression Strength For Materi in Palangka Raya 119 Abdul HidayatUniversity of Muhammadiyah Surabaya

azizhidayat@um- surabaya.ac.idTutorial Guidance Through Eduners Program in Improving Ability in Pre Test of Nurse Competency 120 Musrifatul UliyahUniversity of Muhammadiyah Surabaya

musrifatul@um- surabaya.ac.idInfluence of AnimatedFilm Media In Learning: Language development in mild mental retardation environment 121 KustiawatiNingsih Universitas Islam Madura kustiawatin@gmail. comEconomicValuation for Organic Farming of Dragon Frui Cost Benefit Analysis Approach 122 DedeNasrullah University Muhammadiyah of Surabaya

dedenasrullah@um- surabaya.ac.idProposing a Healthy Environmentfor Elderly Peoplew Hypertension: Taichi gymnastic against blood pressure 123 Dio Hutama Universitas Muhammadiyah Surabaya dioalifhutama@ft.u m-surabaya.ac.idEvaluation of Probabilistic Slope Stability Due to Updating Indonesia Seismic Hazard Maps

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10 124 FatmawatiFatmawatiUniversitas Wiraraja Sumenepfatmawati.ir@gmail. comEffective Partnership Pattern For Welfare Group of Business People of Salt in Sumenep Regency 125 M RofiqiM RofiqiUniversitas Airlangga (Unair) Surabaya

m.rofiqi- 2017@fisip.unair.ac. id

Marginalization of Women in the Agricultural Sector of Bulay Galis Pamekasan 126 Aswin RosadiUniversitas Muhammadiyah Surabaya

aswinrosadi@ft.um- surabaya.ac.idSystemControl Pest Rice Plantbased on Microcontroller Arduino Uno 127 Saiful UmamUniversitas Airlangga (UNAIR) Surabaya

syaifulumam55@gm ail.comIncreasing the Development of Environmental-Based Regional Economy: Build and Save the Nation’s Future 128 TiningHaryanti Universitas Muhammadiyah Surabaya,

tining.haryanti@ft.u m-surabaya.ac.idDocument Management System and Reminder using SMS Gateway 129 Khafizh RosyidiUniversitas Yudharta Pasuruanhafizhrosyidi@yudh arta.ac.idThe Implementation of Green Industry through Innovative Approach at PT. Tirta Investama of Pandaan 130 Muhsi MuhsiUniversitas Islam Madura (UIM), muhsiy@gmail.comMapping and Analysis A Distribution of Sulfate Concentration atTheSeaSurface of Madura Strait Using Geographic Information System (GIS) Based on Landsat 8 OLI Data 131 Radius SetiyawanUniversitas Muhammadiyah Surabaya

radius.setiyawan@g mail.comGender andMulticulturalismIdentity and Envirornmentin Indonesian Urban Literature 132 Waode HamsiaUniversity of Muhammadiyah Surabaya

Hamsiawaode@yah oo.comEffectiveness ofGISTStrategy In TeachingReading of Narrative Text 133 Campina Prihantini Bakti Bangsa Pamekasan Institute of Economic Science campinailla@stieba. ac.idEstimating The EconomicLossesValue Caused By Flood DisasterIn SampangRegency Using Tangible Demage Assessment 134 W SuryaningtyasSuryaningtyasInstitut Teknologiwahyuni.pendmat@fBayesian Hierachical Clustering for Bidikmisi Environment:

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11 Sepuluh Nopember, Surabayakip.um- surabaya.ac.idResults of successful and unsuccessful scholarship cluster 135 Norseta Saputra Muhammadiyah Palangkaraya University

norseta.ajie@gmail.c omThe Correlation Between CBR (California Bearing Ratio) A UCS (Unconfined CompressionStrength)Laterite Soils Palangka Raya As Heap Material 136 Sri LestariUniversitas Muhammadiyah Surabaya

spiritsrilestari@gmai l.comTechnologyEra, Global English,CLIL: Influence and Impact on English Teaching for Young Learners in Indonesia 137 Rida Respati Muhammadiyah Palangkaraya University

sipilump@yahoo.co. idThe Correlation Between Cone End Resistance (qc) And California Bearing Ratio (CBR) Of Land In Banjarbaru 138 Abd AzizUniversitas Airlangga (Unair) Surabaya

abdaziz.madura@g mail.comThe Use ofInformation Technology amongJournalists Madura: WhatsApp applications 139 Hendra CahyadiMuhammadiyah Palangkaraya University

irarizqonroyan@gm ail.comThe Use of Salt as Clay Soil Stabilization Agent in Cen Kalimantan 140 Agus SujiantoInstitut Agama Islam Negeri (IAIN) Tulungagung agusekosujianto@g mail.comMaintain Sustainable Development Environment: Exports Crude Petroleum, Coal, Natural Gas and Gross Domes Product in Indonesia 141 Hozairi Hozairi Islamic University of Madura dr.hozairi@gmail.co m

The Strategy DeterminationtoImprove Marine SecurityUsin SWOT-AHP 142 SahibudinSahibudinUniversitas Islam Madura (UIM) Pamekasan

sahibudin99@gmail. comMulticultural Education as a Supported for the Formation Environment of Islamic Communities in Pamekasan Regency 143 Halimatus SakdiyahIslamic University of Madura (UIM) Pamekasan, Indonesia Halimatussakdiyah2 70@gmail.com1Blue Ocean Strategy in a Creative Industry Environment Madura Batik Tulis Context 144 Diyah HariyaniUniversitas PGRI dyarth@yahoo.comEconomic Environment Effect: Foreign Investment Variab

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12 MadiunExports and Dollar Exchange Rates 145 Tony YuliantoUniversity of Madura (UIM) Pamekasan, Indonesia

toniyulianto65@gm ail.comA Healthy Breastfeeding Environment: Application of Graph Colouring on Infant Milk 0-6 Months 146 Ratno AbidinUniversitas Muhammadiyah Surabaya

ratno.abidin@fkip.u m-surabaya.ac.idCreativityand Prophetic Character inCurrent Full Day School’s Environment: Exploring the Implementation 147 Mukhlishi MukhlishiSekolah Tinggi Keguruan dan Ilmu Pendidikan Persatuan Guru Republik Indonesia (STKIP-PGRI) Sumenep

lisyi@stkippgrisume nep.ac.idEducationSinergismEnvironmentalBased Learning perspectiveIn The Certified School Nurul IslamTamidung Batang Batang Sumenep 148 Bakir BakirIslamic University of Madura, Pamekasan

bakir.madura@gmai l.comSalinity andSulphate Concentration Mappingand Analysis: Sea Surface at the Madura Island Context 149 Ahmad RofiuddinUniversitas Islam Negeri Walisongoadibudin08@waliso ngo.ac.idThe Pragmatic Islamic Literacy on Muslim Youth in Indonesia: Information and Technology Approach 150 Ali AnwarInstitut Agama Islam Negeri Kediriali.anwar9999@gma il.comLeadership on Excellent Educational Institutions: The Public and Private Madrasah Comparative Environment 151 Ibrahim IbrahimUniversitas Muhammadiyah Sorongibrahim@gmail.com Beyond BarangbarangEthnic’s Environmental Knowledges: Gender, Age and Language Preference 152 Ahmad SubakirInstitut Agama Islam Negeri Kediribakir_kediri@yahoo .co.idIntegrating IslamicEducationBased Value: Responseto Global Challenges and Socio-Environment 153 Limas Dodi Institut Agama Islam Negeri Kediriade_elfa@ymail.co mGrounding the Vision of Religious Moderation: Strategy in facing the technology development in globalization era 154 NurulHananiInstitut Agama Islam Negeri Kedirinurulhananimhi@ya hoo.co.idMeaningfulLearning Reconstruction for Millennial: Facing competition in the information technology era 155 SufirmansyahSufirmansyInstitut Agama mas.imansyah@gmaCritical Philosophical Study on Policy in Educational

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13 ah Islam Negeri Kediriil.comInstitution: Response to the global competitive environment 156 Andriani Andriani Institut Agama Islam Negeri Kediriandr1an1_73@yaho o.co.idFinancial Technology Development and Total Financing Analysis of Islamic Bank Strategy in Indonesia 157 Malik D PrakosoInstitut Agama Islam Negeri (IAIN) Kediri

malikdwi521@gmai l.comThe Relationship between Self-Efficacy and Career Maturity Last-year students in campus environment 158 SyamsulHudaInstitut Agama Islam Negeri (IAIN) Kediri

syamsul_huda@yah oo.co.idSeeing Education Development Based on the Perspective of Steps-Three-Law by Auguste Comte: Environmental situation of Tebuireng Pesantren 159 Iffatin Nur State Islamic Institute of Tulungagung

iffaeltinury@gmail.c omThe Perspectives ofConventional and Islamic Laws: Free pedophilia environment concept 160 Imroatul HasanahInstitut Agama Islam Negeri (IAIN) Kediri

imroatulhasna@gma il.comImproving Writing Skill Through Facebook Class for Millenia Generation at Ushuluddin Faculty 161 Miftahul Hidayati Institut Agama Islam Negeri (IAIN) Kediri

miftahulnurilhidayat i3935@gmail.comSocio-EnvironementSkill Based Training for Schizophrenic Client at UPT Rehabilitasi Sosial Bina Laras Kediri 162 Moh. A Yusuf Institut Agama Islam Negeri (IAIN) Kediri

asror_y@yahoo.comReligiusity and Nationalism in High School Environment: The Portrait of Indonesian Youth 163 Mukhammad AbdullahInstitut Agama Islam Negeri Kediridr_abduhkdr@yahoo .comMalcolm Knowles’s Perspective on Andragogy Concept and Contemporary Relevance: A CriticalReviewon Education Environmental Context 164 Ririn TPuspita Institut Agama Islam Negeri Kediriririntripuspitaningru m@gmail.comThe Ethics Axiom in Sharia Microfinance Institutions: Rising Sustainable and ResponsibleEnvironmental Investmentin Indonesia 165 Z A HakimIAIN Tulungagung, Indonesia zunlamteng@yahoo. comThe technology in IslamicHistory Class: Do audiovisual learning media raising students’ religiousity 166 Zuraidah IdaInstitut Agama Islam Negeri KediriIda_mlg07@yahoo.c o.idBrand Image and Product Quality Against Purchase Decision: Sariayu hijab shampoo competitive environment

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167 Ilmatus Sa’diyahUniversitas Indonesiailmatussadiyah@gm ail.comThe Relation ofVocabulary LearningStrategy with the Vocabulary Mastery of BIPA Students: Seeing Language Environment support 168 Turita I Setyani Universitas Indonesia turita.indah@gmail.c omExploring the EnvironmentalBeauty ofJavaneseEthnic Costume: Seeking for Hegemony and Social Identity 169 Hernimawati HernimawatiUniversitas Lancang Kuninghernimawati@unilak .ac.idPolicy of Environmental Tax In Indonesia 170 PrihatiPrihatiUniversitas Lancang Kuningprihati@unilak.ac.idPolicy oOfEcotourismDevelopmentIn inRiau Province: Analysis and Strategies 171 Surya DailiatiUniversitas Lancang Kuningsuryadailiaty@unila k.ac.idEnvironmental Cleaning Control Policy:Analyzing Cleanliness and Gardening Control in Pekanbaru, Indonesia 172 Sudi Fahmi Universitas Lancang Kuningsudifahmi@unilak.a c.idPerspective ofConstitutional Law: The Right ofInquiry of People's Representative Environment 173 Surtinah SurtinahUniversitas Lancang Kuningsurtinah@unilak.ac.i d Increasing Sweet Corn Production: Fertilizing Zea Mays Saccharata, Sturt Context in Pekanbaru. Indonesia 174 Yuhelmi Yuhelmi Universitas Lancang Kuningyuhelmi@unilak.ac.i d Support System on Decision with Simple Additive Weighting (SAW) Method: Organizational Leaders Selection 175 SriUtami Universitas Lancang Kuninguut76solo@gmail.co m Using POC Azolla Mycrophylla and Urea Fertilizer: Lettuce Plant (Lactuca Sativa L) Context 176 Wasiah Sufi Universitas Lancang Kuningwasiah.sufi@unilak. ac.idEnvironmental Development Strategy: Case Study Historical Tour Industry 177 Ryan PahlawanUniversitas Lancang Kuningryanpahlawan@unil ak.ac.idBusiness and Risk Aspects in the era of Digital Information Technology University in Pekanbaru 178 Mohd. FauziUniversitas Lancang Kuningmohd.fauzi_007@ya hoo.co.idLanguage Maintenance of Riau Malay Environmental Texts: 179 Yuvi Darmayuna taUniversitas Lancang Kuningyuvidarmayunata@u nilak.ac.idEntry Letter Management System and Out Letter Using Codeigniter Framework at Lancang Kuning University

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15 180 Sri WahyuniUniversitas Lancang Kuningsriwahyuni91@unila k.ac.idThe Problems of SocialEmotionalDevelopmentin Earl Chilhood 181 HajamHajamState of Islamic Religion Institute Syekh Nurjati

hajam_1967@yahoo .co.idInclusive Da’wah inthe Millennial Environment: Curre Context Method 182 JeniWardiUniversitas Lancang Kuningbudihamuddin@gma il.comExploring Excellent Service in LocalUniversity Context: Reliability and Responsiveness Environment 183 Masnur HalilintarUniversitas Lancang Kuning

masnur@unilak.ac.idElectricityUsed in MadrasahIbtidaiyah Negeri (MIN) Pekanbaru: Saving or Wasteful Situation? 184 Lukmanul HakimUIN Imam Bonjol Padangluqman_az01@yaho o.com. The Reform Developmentof IslamicCivilization and Environment: Islamic Malay Context 185 HeriyantoHeriyantoUniversitas Islam Riau. Indonesia heriyanto@agr.uir.ac .idExploring Indonesia Coconut Commodities in Global Market Environment and Position Analysis 186 ElsyRenieBrawijaya Universityreniebts@gmail.comThe Developmentof Sharia EconomicEnvironment Indonesia: Beyond the Policy 187 Fauzana AnnovaSTIT Syekh Burhanuddin, Pariaman

fauzanaannova@gmail .comThe Concept of Islam Rahmatan Lilalamin Through Arabic Learning Environment: A Proposed Local Context 188 AsmendriAsmendriInstitut Agama Islam Negeri (IAIN) Batusangkar

asmendri.25@gmail.comLocalMadrasah Environment& Activities Manageri Viewing Principal Competence from the Teachers’ Eyes 189 Zarfina YentiState Islamic University Sulthan Thaha Saifuddin , Jambi

zarfinayenti1@gmail.co mAnalyzing Iceberg Phenomenon in Jambi:A Discourse LGBT Free Environment 190 Rahmatullah ArsyadUniversitas Muhammadiyah Sorong

rahmatullahbinarsyad@g mail.comProducing Simple Learning Multimedia: Faciliting Technology for Student Using SFAE Model

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16 191 Miftah RahmawatiUniversitas Muhammadiyah Sorongmiftah.sigit@yahoo.comLevel Subgroup Homomorphism in Fuzzy Subgroup

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Exploring Service and Environment: In-patient trust and satisfaction in public hospital

To cite this article: Hadiyati Hadiyati et al 2020 IOP Conf. Ser.: Earth Environ. Sci. 469 012065

Exploring Service and Environment: In-patient trust and satisfaction in public hospital

Hadiyati Hadiyati¹, Bambang Suroto², Fatkhurahman Fatkhurahman³

1 email: hadiyati@unilak.ac.id

Universitas Lancang Kuning, Jl. Yos Sudarso Km 08 Rumbai Pekanbaru

2 email: bambangsuroto@unilak.ac.id

3 email: fatkhurrahman@unilak.ac.id

Abstract: This study focused on in-patient trust in the Regional Public Hospital of M. Sani in Tanjung Balai Karimun Regency in regards to the services given and its position as a comparative and exemplary hospital representing the international-level ones. This hospital is called so because it is located in the entrance area to the neighboring countries. The problem regarding the services in this government-owned Regional Public Hospital has become a part of discussion requiring a solution. The medical officers in the government-owned hospitals have recently been distinguished from the medical officers in the overseas hospitals. The responsiveness and motivation giving in the foreign hospitals have been found better than the government-owned ones. This study aimed at establishing the influence of responsiveness and motivation giving towards patient satisfaction and its impact towards in-patient trust in Tanjung Balai Karimun Regency. This study used the survey method with 100 patients and their families as the samples by employing an accidental sampling technique. The data collection technique used questionnaires and the data analysis technique used SEM analysis instrument via WarpPLS software. The results of the study indicated that the medical officers responsive towards the patients and motivating them will make them satisfied towards the services given. Patient satisfaction significantly influences their trust towards in-patient services in the Regional Public Hospital of M. Sani of Tanjung Balai Karimun Regency.

Keywords: Responsiveness, Motivation Giving, Satisfaction, and Trust

1. Introduction

Hospitals as one of health service institutions play an important role in health development.

Hospitals have a mission of giving quality and affordable health services for the society for the sake of improving the public health status and a specific mission of determining and achieving the hospital owner’s aspiration. A hospital is defined as a place providing health services for all types of diseases ranging from basic to specific.

The importance of hospitals as health service institutions implementing complete private health services provides inpatient care, outpatient care, and emergency service. Hospitals established and run by the government are the technical implementation units from government agencies whose major responsibilities and functions are in the field of health services or in the other government agencies.

Hospitals established and managed by Regional Government must be the regional technical implementation units or the regional technical institutions managed based on the financial management of the regional public service agency in accordance with the provisions of the legislation.