To answer the questioners, please give the cross sign X for the appropriate answers.

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Appendix 2.13.1. Questioner for students

QUESTIONER

SATISFACTION LEVEL ON SERVICES OFFERS BY SYLVICULTURE DEPARTMENT BY UNDERGRADUATE STUDENT

The objective of this questioner is to find out the data and information on satisfaction level of services offers by Silviculture Study Programme to students, and alumni for improving the quality services and for continuous improvement in Department of Sylviculture.

The services offers to student are related to academic and non academic services. Student service is part of maintaining and improving the accreditation predicate of “A BAN PT” that was obtained in 2007.

GUIDANCE TO FULFILL THE QUESTIONARE

To fulfill these questioners, the students are expected to inform related information on services for the following aspects:

 Supervision and counseling including academic supervision  Talent and interest in extracurricular

 Soft skills development  Scholarship

 Health

 Academic and non academic services  Others

To answer the questioners, please give the cross sign “X” for the appropriate answers.

Departemen Silvikultur Fakultas Kehutanan Institut Pertanian Bogor Jl. Lingkar Akademik Kampus IPB Dramaga

Tel./fax (0251)8626806/(0251)8626886

QUESTIONERSATISFACTION LEVEL ON SERVICES OF SYLVICULTURE DEPARTMENT BY UNDERGRADUATE STUDENT

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A. Responden identity :

1. Name :

2. Sex : 3. Year of entry at IPB :

4. Angkatan :

5. Semester :

6. Date of filling the questioner :

B. Service Quality:

How is the service quality offers by the Department of Sylviculture, Faculty of Forestry, IPB. Please cross (X) the appropriate answer.

1. Supervision and Counseling, including academic supervision:

a. What is your opinion on the mechanism in academic supervisor selection for students at Department of Sylviculture?

Totally unsatisfied Slightly unsatisfied

Slightly satisfied Satisfied

Very satisfied

b. What is your opinion about the mechanism in selecting the academic supervisor for the students?

Totally unsatisfied Slightly unsatisfied Slightly satisfied Satisfied

Very satisfied

c. Is the regular meeting with your academic supervisor done properly and satisfied?

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Very satisfied

d. What is your satisfaction level on the attention of academic supervisor to students in selecting the course for every semester?

Very satisfied

e. What is your satisfaction level on the attention of academic supervisor on your result studies for every semester?

Very satisfied

f. What is your satisfaction level on monitoring mechanism of student’s final assignments in Department of Sylviculture?

Very satisfied

g. Please give your suggestions for improving the supervision and counseling services for the student of Department of Sylviculture:

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2. Interest and talent, extracurricular

a. What is your satisfaction level on the mechanism of laboratory choice and the academic supervisor for final assignment in respecting your interest and talent? Totally unsatisfied Slightly unsatisfied Slightly satisfied Satisfied Very satisfied

b. What is your satisfaction level on the support of Department based on your talent and interest for extracurricular activities?

Very satisfied

c. What is your satisfaction level on the support of Department to participate in competitions, or other competition related to your interest and talent (sport, scientific meeting, art, etc) ?.

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Slightly unsatisfied Slightly satisfied Satisfied

Very satisfied

d. What is your level of satisfaction on the availability of facilities to express your talents and interests?

Very satisfied

e. Please give your suggestions for improving the extracurricular program for the student of Silviculture Study Programme based on your talent and interests?

3. Soft kill development.

a. Is the trainings or seminars done or facilitated by the Silviculture Study Programme for the students sufficient or satisfied?

Very satisfied

b. Is the support from the Silviculture Study Programme for soft skill development for Professional Student Association satisfied?

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Very satisfied

c. Is the competition among the students in Silviculture Study Programme such as debate in foreign language, speech competition, and IT competition sufficient and satisfied?

Very satisfied

d. Is the soft skills development program fully supported by the Silviculture Study Programme?

Yes No

e. If your answer “ YES”, are you satisfied? Totally unsatisfied

Very satisfied

f. Please give your suggestions for improving the soft skill development program for the student of Si lviculture Study Programme:

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4. Scholarship

f. Is the information on scholarship sufficient and satisfied the student of Silviculture Study Programme?

Very satisfied

g. Is the number of scholarship offered for the students satisfied? Totally unsatisfied

Very satisfied

h. Is the mechanism in selecting the candidate sufficient and satisfied the students? Totally unsatisfied Slightly unsatisfied Slightly satisfied Satisfied Very satisfied

i. Is the assistance offered by the Silviculture Study Programme sufficient and satisfied the students?

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Very satisfied

j. Is the ability of Silviculture Study Programme in exploring the resource of scholarship already optimal?

Optimal Less optimal Not optimal yet

k. Please give your suggestions for improving the scholarship services for the student of Silviculture Study Programme:

5. Health Services

a. Is there any financial support from the Silviculture Study Programme on health services for the hospitalized students?

Yes No I don’t know b. If “yes”, is it satisfied? Totally unsatisfied Slightly unsatisfied Slightly satisfied Satisfied Very satisfied

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Totally unsatisfied

Slightly unsatisfied

Very satisfied

d. Are you satisfied on sharing information on health between the Department of Sylviculture and students?

Very satisfied

e. Please give your suggestions for improving the health services for the student of Department of Sylviculture:

6. Others

f. How was the quality of academic services offered by Department of Sylviculture for the students?

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g. How was the quality of non-academic services offered by Department of Sylviculture for the students?

Very satisfied

h. Please give your suggestions for improving the academic services for the student of Department of Sylviculture:

i. Please give your suggestions for improving Non-academic services for the student of Department of Sylviculture:

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HASIL EVALUASI PELAYANAN AKADEMIK DAN NON-AKADEMIK DEPARTEMEN SILVIKULTUR TAHUN 2012

(KORESPONDEN OLEH MAHASISWA)

No. Jenis Pelayanan

PERSENTASE (%)

TP KP AP P SP Y T TH BO KO SO KOSONG TOTAL

1 BIDANG PELAYANAN BIMBINGAN DAN KONSELING

a) Mekanisme Pemilihan Dosen

Pembimbing Akademik (PA) 0,85 10,17 12,71 60,17 12,71 0,85 100

b) Pelayanan Konseling oleh dosen

PA 0,85 13,56 11,86 54,24 16,10 0,85 100

c) Jadwal Pertemuan dengan dosen

PA 0,85 30,51 23,73 38,14 4,24 0,85 100

d) Tingkat perhatian dosen PA

terhadap pengambilan mata kuliah 0,00 19,49 17,80 44,92 15,25 0,85 100

e) Tingkat perhatian dosen PA terhadap hasil belajar atau

akademik 1,69 20,34 15,25 47,46 11,02 1,69 100

f) Mekanisme pemantauan kemajuan tugas akhir mahasiswa

DSVK 0,00 11,86 22,88 42,37 4,24 16,95 100

2 BIDANG MINAT BAKAT DAN UKM

a) Mekanisme pemilihan lab &

dosen pembimbing Tugas Akhir 0,00 4,24 18,64 40,68 11,02 22,88 100

b) Dukungan Departemen untuk

pengembangan minat-bakat 0,85 13,56 21,19 50,85 7,63 4,24 100

c) Dukungan Departemen pada kegiatan lomba/kompetisi

minat-bakat 0,85 7,63 24,58 45,76 14,41 4,24 100

d) Sarana pendukung untuk apresiasi minat-bakat 1,69 22,03 33,05 33,90 3,39 3,39 100

3 PEMBINAAN SOFTSKILL

a) Fasilitas pelatihan/seminar 0,00 15,25 27,12 43,22 5,93 4,24 100

b) Dukungan Departemen terhadap pengembangan softskill dan

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c) Kompetisi/lomba antar

mahasiswa di lingkungan DSVK 2,54 25,42 29,66 29,66 1,69 7,63 100

d) Dukungan Departemen terhadap

program pengasahan softskill 65,25 21,19 7,63 100

e) Jika butir di atas (3 d) ya, apakah memuaskan? 0,00 4,24 18,64 44,07 0,85 27,12 100

4 BIDANG BEASISWA

a) Transfer info terkait beasiswa 2,54 15,25 20,34 45,76 13,56 0,85 100

b) Jumlah beasiswa 1,69 16,10 26,27 41,53 8,47 2,54 100

c) Seleksi calon penerima beasiswa 0,85 16,95 22,88 47,46 8,47 0,85 100

d) Bantuan pengurusan administrasi

beasiswa 0,00 6,78 15,25 51,69 22,88 0,85 100

e) Kemampuan Departemen menggali sumber-sumber informasi

beasiswa 10,17 42,37 37,29 1,69 100

5 BIDANG PELAYANAN KESEHATAN

a) Transfer informasi mengenai

bantuan biaya rawat inap 24,58 2,54 65,25 2,54 100

b) Jika butir di atas (5 a) ya, apakah

memuaskan? 0,00 3,39 8,47 13,56 0,00 67,80 100

c) Tingkat perhatian Departemen terhadap masalah kesehatan

mahasiswa 0,85 26,27 38,14 24,58 2,54 5,93 100

d) Sharing masalah kesehatan antara Departemen dengan

mahasiswa 3,39 43,22 26,27 14,41 2,54 6,78 100

6 LAIN LAIN

a) Kualitas pelayanan akademik 0,00 5,08 12,71 46,61 32,20 0,85 100

b) Kualitas pelayanan non-akademik 0,00 9,32 20,34 49,15 16,95 2,54 100

Keterangan :

TP = Tidak puas sama sekali Y = Ya

KP = Kurang puas T = Tidak

AP = Agak puas TH = Tidak tahu

P = Puas BO = Belum optimal

SP = Sangat puas KO = Kurang optimal