KOMUNIKASI BISNIS OPENCOURSEWARE UNIVERSITAS PEMBANGUNAN JAYA Slide MGT310 PPT 2

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Excellence in

Business Communication

Excellence in

Business Communication

Chapter 2

Collaboration, Interpersonal Communication, and Business

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1. List the advantages and

disadvantages of working in teams, describe the characteristics of

effective teams, and highlight four key issues of group dynamics.

2. Offer guidelines for collaborative communication, identify major collaboration technologies, and explain how to give constructive

Learning Objectives

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3. List the key steps needed to

ensure productive team meetings. 4. Identify the major technologies

used to enhance or replace in-person meetings.

5. Identify three major modes of listening, describe the listening process, and explain the problem

Learning Objectives

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6. Explain the importance of

nonverbal communication and identify six major categories of nonverbal expression.

7. Explain the importance of business etiquette, and identify four key

areas in which good etiquette is essential.

Learning Objectives

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Communicating Effectively

in Teams

Communicating Effectively

in Teams

(LO 1) List the advantages and

disadvantages of working in teams, describe the characteristics of

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Advantages of Teams

Increased Information and

Knowledge

Increased Diversity of

Viewpoints

Increased Acceptance of

Solutions

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Disadvantages of

Teams

High Cost

Aligning Schedules Arranging Meetings Restricts Interaction Limits Productivity Pressure to Conform Affects Decision _Quality

Groupthink

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Clear Objective Shared Purpose

Full Engagement Consensus

Decision Making

Creativity and

Technical Skills Communication

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Collaborating on

Communication Efforts

Collaborating on

Communication Efforts

(LO 2) Offer guidelines for

collaborative communication, identify major collaboration technologies, and

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Guidelines for

Collaborative Writing

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Guidelines for

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Select Collaborators Carefully Select Collaborators Carefully

Agree on Goals Before You Start

Give the Team Some Time to Bond

Clarify Individual Responsibilities

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Guidelines for

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Guidelines for

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Establish Clear Group Processes

Avoid Writing as a Group Avoid Writing as a Group

Use Compatible Technologies Use Compatible Technologies

Seek Feedback from the Team Often

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Technologies for

(1 of 2) Content Management System Content Management System Organized Approach Organized Approach

Controlled AccessControlled Access

WikiWiki

Flexible ApproachFlexible Approach

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Technologies for

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GroupwareGroupware

Shared KnowledgeShared Knowledge

Cloud ComputingCloud Computing

Shared

Workspaces Shared

Workspaces

IntranetsIntranets

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Collaboration via Mobile

Devices

U n if e d C o m m u n ic a ti o

n Voice and Video Calling

Voice and Video Conferencing

Instant Messaging

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Giving and Responding

to Constructive

Feedback

Offering Constructive Criticism Offering Constructive Criticism

• _{Focus on the process and outcomes.}

• _{Provide clear guidelines for improvement.}

Receiving Constructive Criticism

• _{Don’t get defensive or deny the feedback’s}

validity.

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Making Your Meetings

More Productive

Making Your Meetings

More Productive

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Preparing for Meetings

• _{Clarify the purpose of your meeting.} • _{Select the participants for the}

meeting.

• _{Choose the meeting’s time and}

venue.

• _{Set and share the purpose of the}

Careful Preparation and Planning

Tasks

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Conducting and

Contributing to

Efficient Meetings

• _{Keep the discussion on track.} • _{Follow agreed-upon rules.}

• _{Encourage everyone to participate.} • _{Participate in an active way.}

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Sample Meeting

Agenda

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Putting Meeting Results

to Productive Use

Written Meeting Minutes Written Meeting Minutes •Problems and Opportunities •Problems and Opportunities

•Action Items Discussed •Action Items Discussed

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Using Meeting

Technologies

Using Meeting

Technologies

(LO 4) Identify the major technologies used to enhance or replace in-person

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Instant

Messaging Teleconferencing

Videoconferencin

g Web-Based Meetings

Virtual

Meetings

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Improving Your Listening

Skills

Improving Your Listening

Skills

(LO 5) Identify three major modes of listening, describe the listening

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Recognizing Various

Types

of Listening

Active

Empathic

Critical

Content

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1. Receiving or Hearing the Message

2. Decoding or Assigning Meaning

3. Remembering for Future Reference

4. Evaluating the Quality of Information

5. Responding to the Message

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•Selective Listening

•Selective Perception

•Language or Experience

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Improving Your Nonverbal

Communication Skills

Improving Your Nonverbal

Communication Skills

(LO 6) Explain the importance of

nonverbal communication and identify six major categories of nonverbal

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Understanding

Nonverbal Signals in

Communication

Verbal Messages

EnhanceEnhance

WeakenWeaken

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Facial Expressions

Vocal

Characteristics

Touching Behavior

Gestures and Posture

Personal Appearance

Time and Space

Six Important

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Developing Your

Business Etiquette

Developing Your

Business Etiquette

(LO 7) Explain the importance of business etiquette, and identify four

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Business Etiquette in

Social Settings

Meetin

g

Others

• _{Representing Your}

Company

• _{Introducing Yourself} • _{Introducing Other}

People

Busines

s Meals

• _{Observing Dining}

Etiquette

• _{Starting Polite}

Conversations

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• _{Avoid personal attacks.}

• _{Focus on the original topic.}

• _{Don’t present opinions as facts.} • _{Support facts with evidence.}

• _{Follow spelling and punctuation}

rules.

• _{Maintain current antivirus}

protection.

• _{Ask permission before you start}

Business Etiquette

Online

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• _{Control language and emotions.} • _{Avoid multitasking during}

communication.

• _{Never assume you have privacy.}

• _{Don’t abuse the “reply all” feature.} • _{Don’t waste other people’s time.}

• _{Respect boundaries of time and}

space.

Business Etiquette

Online

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Business Etiquette Using

Mobile Devices

•Personal Mobile Device

Habits

•Personal Mobile Device

Habits

•Issues with Virtual

Assistants

•Issues with Virtual

Assistants

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