(1) Ya (2) Tidak (Silahkan berhenti di sini)

72 Universitas Kristen Petra Lampiran 1: Kuesioner

KUESIONER

Dalam rangka memenuhi tugas akhir skripsi, kami mahasiswa jurusan Manajemen Perhotelan Fakultas Ekonomi Universitas Kristen Petra Surabaya melakukan penelitian dengan judul “Analisa Pengaruh Tipping Norms, Servce Quality, Table Size Terhadap Tipping Size Konsumen di Restoran Kasual di Surabaya” . Kami mohon kesediaan Bapak/Ibu/Sdr/I untuk mengisi kuesioner dibawah ini dengan jujur dan benar. Data atau informasi yang terkumpul hanya akan kami gunakan untuk keperluan skripsi dan tidak dipublikasikan. Kami mengucapkan terima kasih atas bantuan dan kerjasama yang anda berikan.

Pernakah anda mengunjungi dan makan di restoran kasual (contoh: Sushi Tei, Bentoya, Duck King, Jade Imperial, Hachi-Hachi Bistro, dll) di Surabaya dalam kurung waktu 6 bulan terakhir? (November 2016 – 18 Mei 2017)

(1) Ya (2) Tidak (Silahkan berhenti di sini)

1. Usia : (1) <17 tahun (silahkan berhenti di sini) (4) 39-49 tahun

(2) 17-27 tahun (5) 50-60 tahun

(3) 28-38 tahun (6) > 60 tahun

2. Apakah Anda memberikan tip saat makan di restoran?

1. Tidak Pernah (silahkan berhenti di sini) 2. Kadang – kadang

3. Selalu

No. Responden :

………..

73 Universitas Kristen Petra Lampiran 1: Kuisioner (Sambungan)

a. Profil Demografis

Berilah tanda (X) pada jawaban pilihan anda.

3. Jenis Kelamin : (1) Pria (2) Wanita

4. Pekerjaan : (1) Mahasiswa / Pelajar (5) Profesional (dokter,dll) (2) Pegawai Negeri (6) Lainnya _______

(3) Pegawai Swasta

(4) Wiraswasta

5. Pendapatan/uang saku (di luar uang kos) per bulan rata-rata berkisar:

(1) <Rp 2.500.000 (5) Rp 8.500.001 – Rp 10.000.000 (2) Rp 2.500.001 - 4.500.000 (6) Rp 10.000.001 – Rp 12.500.000 (3) Rp 4.500.001 - 6.500.000 (7) > Rp 12.500.001

(4) Rp 6.500.001 – Rp 8.500.000

6. Pengeluaran 1x makan di restoran kasual berkisar:

(1) < Rp 200.000 (4) Rp 600.001 – Rp 800.000 (2) Rp 200.001 – Rp 400.000 (5) > Rp 800.001

(3) Rp 400.001 – Rp 600.000 7. Biasanya makan dengan siapa:

(1) sendirian (4) dengan pacar/kekasih

(2) dengan teman (5) dengan istri/suami (3) dengan keluarga (6) lainnya __________

8. Dari kelima restoran kasual di bawah, manakah yang sering anda kunjungi:(bisa pilih lebih dari satu)

(1) Sushi Tei (4) Hachi-Hachi Bistro

(2) The Duck King (5) Jade Imperial (3) Bentoya

Pertanyaan Sehubungan dengan Tip

9. Dalam 1 bulan, berapa kali Anda makan di restoran ini?

(1) Belum tentu (3) 3-4 kali

(2) 1-2 kali (4) lebih dari 4 kali

10. Berapakah kisaran anda memberikan tip :

(1) < Rp 5.000 (3) Rp 10.000 – Rp 15.000

(2) Rp 5.000 – Rp 10.000 (4) > Rp 15.000

74 Universitas Kristen Petra Lampiran 1: Kuisioner (Sambungan)

b. Bagian II

Berilah tanda centang (√) pada jawaban pilihan anda.

Keterangan:

STS = Sangat Tidak Setuju S = Setuju SS = Sangat Setuju

TS = Tidak Setuju N = Netral

No. PERNYATAAN STS TS N S SS

1 2 3 4 5

01. Saya merasa bersalah jika tidak memberikan tip kepada server yang melayani

02. Saya merasa malu jika tidak memberikan tip kepada server yang melayani

03. Saya merasa wajib untuk memberikan tip kepada server yang melayani karena konsumen di meja saya telah memberikan tip terlebih dahulu kepada server yang melayani

04. Saya merasa wajib untuk memberikan tip kepada server yang melayani karena konsumen di meja lain telah memberikan tip terlebih dahulu kepada server yang melayani

05. Saya memberikan tip kepada server yang melayani karena kualitas pelayanannya memuaskan

06. Saya memberikan tip kepada server karena menurut saya apa yang sudah saya beri sesuai dengan apa yang saya terima 07. Saya memberikan tip kepada server yang

memberikan pelayanan secara tepat dan akurat

08. Saya memberikan tip kepada server yang responsif dan cepat saat dibutuhkan

09. Saya memberikan tip kepada server yang memperlakukan saya dengan penuh perhatian

10. Saya memberikan tip kepada server yang berperilaku sopan santun dan bisa dipercaya

11. Saya memberikan tip kepada server karena para server berpenampilan menarik dan rapi

12. Saya memberikan tip kepada server

karena pelayanannya sesuai dengan

75 Universitas Kristen Petra Lampiran 1: Kuisioner (Sambungan)

harapan saya

13. Saya memberikan tip supaya status sosial saya meningkat di mata orang lain

14. Saya memberikan tip karena terdapat jumlah orang yang cukup banyak di meja saya

15. Saya hanya akan memberikan tip jika orang lain di meja saya belum memberikan tip

16. Saya memberikan tip sesuai dengan jumlah pengeluaran saya di restoran tersebut

Terima kasih atas waktu dan kesediannya untuk mengisi kuesioner ini

76 Universitas Kristen Petra 76 U niversi tas K ri sten P et ra

Lampiran 2. Data Penelitian

No Usia

Tip JK Pkrjn Pndptn Pnglrn

1x m MDS Freknsi P.Tip

Tipping norms(X1)

Ket_X1

Service quality(X2)

Ket_X2

Table size(X3)

Ket_X3

X1.1 X1.2 X1.3 X1.4 J_X1 Rat_X1 X2.1 X2.2 X2.3 X2.4 X2.5 X2.6 X2.7 X2.8 J_X2 Rat_X2 X3.1 X3.2 X3.3 X3.4 J_X3 Rat_X3

1 4 3 1 2 4 2 4 2 4 4 4 4 5 17 4.25 3.00 4 4 5 4 4 5 5 3 34 4.25 3.00 4 5 4 5 18 4.50 3.00

2 2 2 2 2 2 2 3 2 3 4 4 3 4 15 3.75 3.00 3 3 4 4 2 2 3 3 24 3.00 2.00 4 2 2 3 11 2.75 2.00

3 3 3 2 5 7 3 3 2 3 4 5 3 3 15 3.75 3.00 3 3 4 5 2 3 3 4 27 3.38 2.00 2 2 2 4 10 2.50 2.00

4 2 2 1 1 3 2 3 1 3 4 5 4 4 17 4.25 3.00 4 3 4 5 4 4 5 4 33 4.13 3.00 4 4 4 4 16 4.00 3.00

5 3 3 1 4 4 3 4 1 2 4 5 4 4 17 4.25 3.00 3 2 4 5 5 5 5 5 34 4.25 3.00 5 5 5 4 19 4.75 3.00

6 2 3 1 1 2 3 3 2 3 5 4 4 5 18 4.50 3.00 3 4 5 4 5 5 5 5 36 4.50 3.00 4 5 5 5 19 4.75 3.00

7 2 2 1 5 7 2 3 4 3 4 4 3 4 15 3.75 3.00 3 3 5 2 3 2 2 3 23 2.88 2.00 2 2 3 3 10 2.50 2.00

8 5 3 2 4 6 3 2 3 3 4 4 4 4 16 4.00 3.00 4 2 3 5 5 5 5 3 32 4.00 3.00 4 4 3 5 16 4.00 3.00

9 2 3 1 1 1 1 2 2 2 5 4 5 4 18 4.50 3.00 4 5 5 4 5 4 5 5 37 4.63 3.00 4 4 4 4 16 4.00 3.00

10 3 2 1 4 4 2 2 2 4 4 2 3 2 11 2.75 2.00 2 1 2 1 1 1 2 2 12 1.50 1.00 2 4 2 2 10 2.50 2.00

11 5 3 1 4 7 3 3 3 3 3 5 3 3 14 3.50 2.00 3 3 3 5 3 3 4 3 27 3.38 2.00 5 4 2 2 13 3.25 2.00

12 2 2 2 1 1 1 2 2 3 3 3 3 2 11 2.75 2.00 4 4 4 4 3 2 3 2 26 3.25 2.00 4 2 3 3 12 3.00 2.00

13 3 2 2 4 3 1 2 2 3 4 4 4 4 16 4.00 3.00 4 4 4 4 5 4 5 4 34 4.25 3.00 4 4 5 4 17 4.25 3.00

14 3 3 1 4 5 3 3 2 2 5 4 5 5 19 4.75 3.00 4 5 5 5 5 5 5 5 39 4.88 3.00 4 5 5 5 19 4.75 3.00

15 2 2 2 1 1 1 2 2 3 3 4 3 3 13 3.25 2.00 4 3 3 2 3 3 2 2 22 2.75 2.00 4 2 2 3 11 2.75 2.00

16 2 2 1 1 1 2 3 1 3 5 2 4 4 15 3.75 3.00 4 4 5 5 4 4 3 3 32 4.00 3.00 4 4 3 4 15 3.75 3.00

17 3 2 2 1 1 2 1 4 4 5 5 3 4 17 4.25 3.00 2 3 5 5 5 4 4 3 31 3.88 3.00 3 3 4 5 15 3.75 3.00

18 2 2 1 3 7 2 4 2 2 4 4 3 3 14 3.50 2.00 4 3 4 4 5 2 2 2 26 3.25 2.00 2 2 2 4 10 2.50 2.00

19 3 3 1 3 4 2 2 2 3 4 3 3 4 14 3.50 2.00 4 5 4 2 2 4 2 2 25 3.13 2.00 2 4 2 2 10 2.50 2.00

20 3 3 1 3 4 3 4 2 4 5 5 5 4 19 4.75 3.00 2 5 5 5 5 4 3 5 34 4.25 3.00 4 4 3 3 14 3.50 2.00

21 3 3 2 2 5 3 3 3 3 2 2 2 2 8 2.00 1.00 2 2 2 2 2 2 3 2 17 2.13 1.00 2 2 3 2 9 2.25 1.00

22 2 2 2 4 2 1 4 1 2 4 5 4 4 17 4.25 3.00 5 4 4 5 4 4 2 4 32 4.00 3.00 5 3 4 4 16 4.00 3.00

23 4 2 1 4 6 4 3 2 4 3 2 2 1 8 2.00 1.00 1 2 3 2 2 1 2 1 14 1.75 1.00 2 2 1 2 7 1.75 1.00

24 2 2 2 1 1 2 4 1 3 3 5 5 5 18 4.50 3.00 5 5 3 5 5 5 5 4 37 4.63 3.00 2 5 5 4 16 4.00 3.00

25 2 2 2 5 2 1 4 2 3 2 3 2 2 9 2.25 1.00 3 2 2 3 2 2 3 5 22 2.75 2.00 2 3 3 2 10 2.50 2.00

26 2 2 1 1 2 2 2 2 4 4 3 5 5 17 4.25 3.00 4 5 4 3 3 5 3 5 32 4.00 3.00 2 4 5 5 16 4.00 3.00

27 3 3 1 2 3 3 3 3 2 3 4 5 5 17 4.25 3.00 4 4 3 4 5 5 5 3 33 4.13 3.00 2 5 5 4 16 4.00 3.00

28 3 2 2 4 4 3 3 4 3 2 2 2 2 8 2.00 1.00 2 2 2 2 2 2 3 2 17 2.13 1.00 2 2 3 3 10 2.50 2.00

29 3 2 2 5 4 4 1 3 3 5 5 3 2 15 3.75 3.00 5 4 5 5 3 2 3 5 32 4.00 3.00 3 4 3 3 13 3.25 2.00

30 3 3 1 4 7 4 3 2 4 4 3 3 5 15 3.75 3.00 3 4 4 3 3 2 2 3 24 3.00 2.00 5 4 5 5 19 4.75 3.00

31 3 3 1 4 5 3 3 2 2 5 5 4 4 18 4.50 3.00 2 4 2 4 5 5 5 5 32 4.00 3.00 5 4 5 4 18 4.50 3.00

32 3 2 1 3 5 3 3 3 3 4 2 2 3 11 2.75 2.00 4 4 2 2 4 2 3 4 25 3.13 2.00 3 3 3 4 13 3.25 2.00

33 2 3 2 1 2 1 4 2 3 5 4 4 5 18 4.50 3.00 4 2 5 4 5 5 5 4 34 4.25 3.00 4 4 5 5 18 4.50 3.00

34 2 3 2 1 2 3 2 2 3 3 2 2 2 9 2.25 1.00 4 4 3 4 4 4 4 4 31 3.88 3.00 3 2 3 2 10 2.50 2.00

35 3 2 1 4 3 3 1 2 2 4 2 2 2 10 2.50 2.00 4 5 5 2 2 2 2 4 26 3.25 2.00 3 3 3 2 11 2.75 2.00

36 3 3 2 3 3 3 5 1 4 4 3 3 4 14 3.50 2.00 4 4 5 4 3 4 3 3 30 3.75 3.00 4 4 4 4 16 4.00 3.00

37 2 2 1 1 2 2 2 2 3 3 5 5 5 18 4.50 3.00 2 2 2 5 5 5 5 5 31 3.88 3.00 4 5 4 5 18 4.50 3.00

38 3 3 1 4 3 2 3 2 3 5 5 4 4 18 4.50 3.00 5 4 4 4 4 4 3 5 33 4.13 3.00 3 5 5 5 18 4.50 3.00

39 4 2 2 6 2 2 3 3 2 4 2 2 2 10 2.50 2.00 3 4 3 4 4 2 2 2 24 3.00 2.00 2 2 2 4 10 2.50 2.00

40 3 2 2 3 2 2 4 1 4 5 4 5 5 19 4.75 3.00 4 3 4 3 5 5 5 4 33 4.13 3.00 3 5 5 5 18 4.50 3.00

X1.1 X1.2 X1.3 X1.4 J_X1 Rat_X1 X2.1 X2.2 X2.3 X2.4 X2.5 X2.6 X2.7 X2.8 J_X2 Rat_X2 X3.1 X3.2 X3.3 X3.4 J_X3 Rat_X3

1 4 3 1 2 4 2 4 2 4 4 4 4 5 17 4.25 3.00 4 4 5 4 4 5 5 3 34 4.25 3.00 4 5 4 5 18 4.50 3.00 10000

2 2 2 2 2 2 2 3 2 3 4 4 3 4 15 3.75 3.00 3 3 4 4 2 2 3 3 24 3.00 2.00 4 2 2 3 11 2.75 2.00 5000

3 3 3 2 5 7 3 3 2 3 4 5 3 3 15 3.75 3.00 3 3 4 5 2 3 3 4 27 3.38 2.00 2 2 2 4 10 2.50 2.00 5000

4 2 2 1 1 3 2 3 1 3 4 5 4 4 17 4.25 3.00 4 3 4 5 4 4 5 4 33 4.13 3.00 4 4 4 4 16 4.00 3.00 8000

5 3 3 1 4 4 3 4 1 2 4 5 4 4 17 4.25 3.00 3 2 4 5 5 5 5 5 34 4.25 3.00 5 5 5 4 19 4.75 3.00 10000

6 2 3 1 1 2 3 3 2 3 5 4 4 5 18 4.50 3.00 3 4 5 4 5 5 5 5 36 4.50 3.00 4 5 5 5 19 4.75 3.00 15000

7 2 2 1 5 7 2 3 4 3 4 4 3 4 15 3.75 3.00 3 3 5 2 3 2 2 3 23 2.88 2.00 2 2 3 3 10 2.50 2.00 5000

8 5 3 2 4 6 3 2 3 3 4 4 4 4 16 4.00 3.00 4 2 3 5 5 5 5 3 32 4.00 3.00 4 4 3 5 16 4.00 3.00 10000

9 2 3 1 1 1 1 2 2 2 5 4 5 4 18 4.50 3.00 4 5 5 4 5 4 5 5 37 4.63 3.00 4 4 4 4 16 4.00 3.00 10000

10 3 2 1 4 4 2 2 2 4 4 2 3 2 11 2.75 2.00 2 1 2 1 1 1 2 2 12 1.50 1.00 2 4 2 2 10 2.50 2.00 5000

11 5 3 1 4 7 3 3 3 3 3 5 3 3 14 3.50 2.00 3 3 3 5 3 3 4 3 27 3.38 2.00 5 4 2 2 13 3.25 2.00 8000

12 2 2 2 1 1 1 2 2 3 3 3 3 2 11 2.75 2.00 4 4 4 4 3 2 3 2 26 3.25 2.00 4 2 3 3 12 3.00 2.00 5000

13 3 2 2 4 3 1 2 2 3 4 4 4 4 16 4.00 3.00 4 4 4 4 5 4 5 4 34 4.25 3.00 4 4 5 4 17 4.25 3.00 10000

14 3 3 1 4 5 3 3 2 2 5 4 5 5 19 4.75 3.00 4 5 5 5 5 5 5 5 39 4.88 3.00 4 5 5 5 19 4.75 3.00 20000

15 2 2 2 1 1 1 2 2 3 3 4 3 3 13 3.25 2.00 4 3 3 2 3 3 2 2 22 2.75 2.00 4 2 2 3 11 2.75 2.00 5000

16 2 2 1 1 1 2 3 1 3 5 2 4 4 15 3.75 3.00 4 4 5 5 4 4 3 3 32 4.00 3.00 4 4 3 4 15 3.75 3.00 10000

17 3 2 2 1 1 2 1 4 4 5 5 3 4 17 4.25 3.00 2 3 5 5 5 4 4 3 31 3.88 3.00 3 3 4 5 15 3.75 3.00 10000

18 2 2 1 3 7 2 4 2 2 4 4 3 3 14 3.50 2.00 4 3 4 4 5 2 2 2 26 3.25 2.00 2 2 2 4 10 2.50 2.00 5000

19 3 3 1 3 4 2 2 2 3 4 3 3 4 14 3.50 2.00 4 5 4 2 2 4 2 2 25 3.13 2.00 2 4 2 2 10 2.50 2.00 5000

20 3 3 1 3 4 3 4 2 4 5 5 5 4 19 4.75 3.00 2 5 5 5 5 4 3 5 34 4.25 3.00 4 4 3 3 14 3.50 2.00 10000

21 3 3 2 2 5 3 3 3 3 2 2 2 2 8 2.00 1.00 2 2 2 2 2 2 3 2 17 2.13 1.00 2 2 3 2 9 2.25 1.00 5000

22 2 2 2 4 2 1 4 1 2 4 5 4 4 17 4.25 3.00 5 4 4 5 4 4 2 4 32 4.00 3.00 5 3 4 4 16 4.00 3.00 10000

23 4 2 1 4 6 4 3 2 4 3 2 2 1 8 2.00 1.00 1 2 3 2 2 1 2 1 14 1.75 1.00 2 2 1 2 7 1.75 1.00 5000

24 2 2 2 1 1 2 4 1 3 3 5 5 5 18 4.50 3.00 5 5 3 5 5 5 5 4 37 4.63 3.00 2 5 5 4 16 4.00 3.00 10000

25 2 2 2 5 2 1 4 2 3 2 3 2 2 9 2.25 1.00 3 2 2 3 2 2 3 5 22 2.75 2.00 2 3 3 2 10 2.50 2.00 5000

26 2 2 1 1 2 2 2 2 4 4 3 5 5 17 4.25 3.00 4 5 4 3 3 5 3 5 32 4.00 3.00 2 4 5 5 16 4.00 3.00 10000

27 3 3 1 2 3 3 3 3 2 3 4 5 5 17 4.25 3.00 4 4 3 4 5 5 5 3 33 4.13 3.00 2 5 5 4 16 4.00 3.00 10000

28 3 2 2 4 4 3 3 4 3 2 2 2 2 8 2.00 1.00 2 2 2 2 2 2 3 2 17 2.13 1.00 2 2 3 3 10 2.50 2.00 5000

29 3 2 2 5 4 4 1 3 3 5 5 3 2 15 3.75 3.00 5 4 5 5 3 2 3 5 32 4.00 3.00 3 4 3 3 13 3.25 2.00 10000

30 3 3 1 4 7 4 3 2 4 4 3 3 5 15 3.75 3.00 3 4 4 3 3 2 2 3 24 3.00 2.00 5 4 5 5 19 4.75 3.00 10000

31 3 3 1 4 5 3 3 2 2 5 5 4 4 18 4.50 3.00 2 4 2 4 5 5 5 5 32 4.00 3.00 5 4 5 4 18 4.50 3.00 10000

32 3 2 1 3 5 3 3 3 3 4 2 2 3 11 2.75 2.00 4 4 2 2 4 2 3 4 25 3.13 2.00 3 3 3 4 13 3.25 2.00 5000

33 2 3 2 1 2 1 4 2 3 5 4 4 5 18 4.50 3.00 4 2 5 4 5 5 5 4 34 4.25 3.00 4 4 5 5 18 4.50 3.00 10000

34 2 3 2 1 2 3 2 2 3 3 2 2 2 9 2.25 1.00 4 4 3 4 4 4 4 4 31 3.88 3.00 3 2 3 2 10 2.50 2.00 5000

35 3 2 1 4 3 3 1 2 2 4 2 2 2 10 2.50 2.00 4 5 5 2 2 2 2 4 26 3.25 2.00 3 3 3 2 11 2.75 2.00 5000

36 3 3 2 3 3 3 5 1 4 4 3 3 4 14 3.50 2.00 4 4 5 4 3 4 3 3 30 3.75 3.00 4 4 4 4 16 4.00 3.00 8000

37 2 2 1 1 2 2 2 2 3 3 5 5 5 18 4.50 3.00 2 2 2 5 5 5 5 5 31 3.88 3.00 4 5 4 5 18 4.50 3.00 10000

38 3 3 1 4 3 2 3 2 3 5 5 4 4 18 4.50 3.00 5 4 4 4 4 4 3 5 33 4.13 3.00 3 5 5 5 18 4.50 3.00 10000

39 4 2 2 6 2 2 3 3 2 4 2 2 2 10 2.50 2.00 3 4 3 4 4 2 2 2 24 3.00 2.00 2 2 2 4 10 2.50 2.00 5000

40 3 2 2 3 2 2 4 1 4 5 4 5 5 19 4.75 3.00 4 3 4 3 5 5 5 4 33 4.13 3.00 3 5 5 5 18 4.50 3.00 15000

P.Tip Ket_X1

Pnglrn 1x m MDS Tipping norms (X1)

Pkrjn Freknsi Ket_X2 ^Ket_X3 Tipping Size

No Usia Tip JK Service quality (X2) Table size (X3)

Pndptn

77 Universitas Kristen Petra Lampiran 2. Data Penelitian (sambungan)

77 U niversi tas K ri sten P et ra

41 3 3 1 4 3 3 3 2 3 4 3 3 4 14 3.50 2.00 4 4 4 2 4 4 3 5 30 3.75 3.00 3 4 5 4 16 4.00 3.00

42 2 3 2 1 1 2 3 3 3 4 3 3 4 14 3.50 2.00 4 5 5 4 5 4 5 3 35 4.38 3.00 4 3 5 3 15 3.75 3.00

43 3 2 1 4 4 4 3 1 2 4 4 3 3 14 3.50 2.00 3 3 3 3 3 3 3 4 25 3.13 2.00 3 2 2 2 9 2.25 1.00

44 4 2 2 6 3 4 5 3 2 5 5 5 4 19 4.75 3.00 5 5 5 5 5 5 5 4 39 4.88 3.00 4 5 5 5 19 4.75 3.00

45 3 3 1 2 2 2 4 1 3 4 5 5 5 19 4.75 3.00 5 5 5 5 5 4 4 5 38 4.75 3.00 4 4 4 5 17 4.25 3.00

46 3 2 2 5 4 4 2 4 4 4 4 4 4 16 4.00 3.00 4 4 4 3 4 5 5 3 32 4.00 3.00 5 3 5 3 16 4.00 3.00

47 3 3 1 5 5 4 2 3 3 4 4 4 3 15 3.75 3.00 4 4 3 3 3 4 3 2 26 3.25 2.00 4 3 2 3 12 3.00 2.00

48 2 2 1 1 3 1 2 4 2 3 4 4 5 16 4.00 3.00 3 4 4 3 5 4 5 4 32 4.00 3.00 3 3 3 3 12 3.00 2.00

49 6 2 1 3 5 3 3 2 3 2 3 4 2 11 2.75 2.00 3 2 2 3 2 2 4 5 23 2.88 2.00 2 4 2 2 10 2.50 2.00

50 6 2 2 3 6 3 3 1 3 5 4 4 5 18 4.50 3.00 4 5 5 4 5 4 5 4 36 4.50 3.00 3 3 3 4 13 3.25 2.00

51 6 3 1 3 6 3 3 1 3 4 4 2 2 12 3.00 2.00 2 5 5 5 5 5 3 4 34 4.25 3.00 3 2 3 2 10 2.50 2.00

52 3 2 1 3 4 2 2 2 2 5 5 2 5 17 4.25 3.00 2 2 2 4 3 5 5 5 28 3.50 2.00 3 4 3 4 14 3.50 2.00

53 3 3 1 3 5 3 4 2 3 5 4 3 2 14 3.50 2.00 3 3 3 3 4 3 2 4 25 3.13 2.00 2 4 3 3 12 3.00 2.00

54 4 2 2 3 6 4 3 3 3 3 2 3 3 11 2.75 2.00 2 2 3 3 2 4 2 4 22 2.75 2.00 3 3 3 3 12 3.00 2.00

55 4 2 2 3 4 2 5 1 2 3 2 2 4 11 2.75 2.00 3 3 2 3 4 2 2 4 23 2.88 2.00 4 3 3 4 14 3.50 2.00

56 4 2 2 3 4 3 3 1 3 5 5 4 5 19 4.75 3.00 4 3 4 4 5 4 3 5 32 4.00 3.00 4 5 2 4 15 3.75 3.00

57 4 2 1 3 6 4 3 2 3 5 5 4 5 19 4.75 3.00 5 5 5 5 5 5 5 5 40 5.00 3.00 5 5 5 5 20 5.00 3.00

58 4 2 1 3 7 4 3 2 3 3 2 3 3 11 2.75 2.00 2 3 4 2 3 2 3 2 21 2.63 2.00 3 4 3 4 14 3.50 2.00

59 4 3 1 3 5 3 3 2 2 5 5 5 4 19 4.75 3.00 5 4 5 4 4 4 5 5 36 4.50 3.00 4 5 5 4 18 4.50 3.00

60 4 2 1 3 4 2 2 1 3 2 2 2 3 9 2.25 1.00 2 3 2 2 3 4 4 2 22 2.75 2.00 3 2 2 3 10 2.50 2.00

61 4 2 2 3 6 4 3 2 3 3 2 5 2 12 3.00 2.00 3 3 3 4 5 4 5 2 29 3.63 2.00 3 4 2 2 11 2.75 2.00

62 4 3 2 3 7 4 5 2 2 3 5 4 4 16 4.00 3.00 3 4 4 4 4 4 4 3 30 3.75 3.00 4 5 5 5 19 4.75 3.00

63 3 2 1 3 6 4 3 3 3 4 4 5 4 17 4.25 3.00 3 3 3 3 5 5 5 4 31 3.88 3.00 4 5 4 5 18 4.50 3.00

64 2 3 1 4 7 5 3 4 2 4 5 5 5 19 4.75 3.00 5 5 4 5 5 4 4 3 35 4.38 3.00 5 5 4 5 19 4.75 3.00

65 3 2 1 3 5 2 2 2 3 3 2 3 4 12 3.00 2.00 3 4 3 3 2 2 2 4 23 2.88 2.00 2 2 4 2 10 2.50 2.00

66 4 2 2 3 4 2 3 2 3 5 5 4 4 18 4.50 3.00 5 4 5 4 5 4 5 5 37 4.63 3.00 4 5 4 5 18 4.50 3.00

67 3 3 1 2 4 1 3 2 2 4 2 2 4 12 3.00 2.00 2 3 4 2 3 3 2 3 22 2.75 2.00 3 3 4 4 14 3.50 2.00

68 3 2 1 3 4 2 4 2 3 4 3 3 3 13 3.25 2.00 3 2 5 5 4 4 5 3 31 3.88 3.00 3 5 3 5 16 4.00 3.00

69 3 2 1 3 1 1 4 2 3 2 2 2 2 8 2.00 1.00 4 4 5 4 2 2 2 2 25 3.13 2.00 2 2 4 4 12 3.00 2.00

70 4 3 2 4 3 3 2 3 3 5 5 3 5 18 4.50 3.00 4 2 4 3 5 5 3 5 31 3.88 3.00 4 3 4 3 14 3.50 2.00

71 3 2 1 4 2 2 5 4 4 3 2 2 3 10 2.50 2.00 4 3 4 2 4 2 2 2 23 2.88 2.00 5 5 5 5 20 5.00 3.00

72 4 2 2 5 3 3 3 3 2 3 3 4 4 14 3.50 2.00 2 2 2 3 2 2 3 3 19 2.38 2.00 3 2 2 2 9 2.25 1.00

73 4 2 2 3 2 2 4 2 3 2 3 3 3 11 2.75 2.00 4 2 4 5 5 5 4 5 34 4.25 3.00 3 3 2 2 10 2.50 2.00

74 4 2 2 3 2 2 4 2 3 4 3 3 4 14 3.50 2.00 4 3 4 4 4 4 5 3 31 3.88 3.00 4 4 4 5 17 4.25 3.00

75 3 3 2 3 4 2 3 1 4 4 2 2 4 12 3.00 2.00 3 2 3 3 2 2 3 2 20 2.50 2.00 4 4 3 4 15 3.75 3.00

76 4 3 1 2 1 2 1 1 2 4 4 4 3 15 3.75 3.00 4 3 4 3 4 3 4 4 29 3.63 2.00 3 3 4 4 14 3.50 2.00

77 3 3 1 4 4 2 3 1 3 3 4 3 3 13 3.25 2.00 4 3 4 3 4 3 3 4 28 3.50 2.00 4 5 4 5 18 4.50 3.00

78 3 3 1 4 4 1 2 2 3 2 3 3 3 11 2.75 2.00 2 3 3 2 1 3 1 3 18 2.25 1.00 3 2 2 2 9 2.25 1.00

79 2 3 2 2 1 1 3 3 3 3 4 4 3 14 3.50 2.00 3 5 5 5 5 5 5 4 37 4.63 3.00 3 3 3 4 13 3.25 2.00

80 3 3 2 3 1 2 4 2 2 4 3 4 2 13 3.25 2.00 4 5 2 2 2 3 3 3 24 3.00 2.00 4 4 4 3 15 3.75 3.00

81 4 2 2 3 3 2 3 2 3 4 4 3 3 14 3.50 2.00 4 5 5 4 3 4 3 4 32 4.00 3.00 4 3 4 3 14 3.50 2.00

82 5 3 2 3 1 1 4 2 3 3 3 3 3 12 3.00 2.00 4 2 4 3 2 4 3 3 25 3.13 2.00 4 2 4 3 13 3.25 2.00

83 6 3 2 5 1 2 2 2 3 3 4 4 4 15 3.75 3.00 3 4 4 4 4 4 4 4 31 3.88 3.00 4 3 3 3 13 3.25 2.00

84 3 2 1 4 1 2 3 2 4 3 3 4 4 14 3.50 2.00 5 5 5 5 3 3 4 3 33 4.13 3.00 5 4 2 2 13 3.25 2.00

85 4 2 1 3 2 2 3 3 2 4 4 4 3 15 3.75 3.00 4 4 4 4 3 4 3 4 30 3.75 3.00 4 4 3 3 14 3.50 2.00

41 3 3 1 4 3 3 3 2 3 4 3 3 4 14 3.50 2.00 4 4 4 2 4 4 3 5 30 3.75 3.00 3 4 5 4 16 4.00 3.00 10000

42 2 3 2 1 1 2 3 3 3 4 3 3 4 14 3.50 2.00 4 5 5 4 5 4 5 3 35 4.38 3.00 4 3 5 3 15 3.75 3.00 10000

43 3 2 1 4 4 4 3 1 2 4 4 3 3 14 3.50 2.00 3 3 3 3 3 3 3 4 25 3.13 2.00 3 2 2 2 9 2.25 1.00 10000

44 4 2 2 6 3 4 5 3 2 5 5 5 4 19 4.75 3.00 5 5 5 5 5 5 5 4 39 4.88 3.00 4 5 5 5 19 4.75 3.00 20000

45 3 3 1 2 2 2 4 1 3 4 5 5 5 19 4.75 3.00 5 5 5 5 5 4 4 5 38 4.75 3.00 4 4 4 5 17 4.25 3.00 20000

46 3 2 2 5 4 4 2 4 4 4 4 4 4 16 4.00 3.00 4 4 4 3 4 5 5 3 32 4.00 3.00 5 3 5 3 16 4.00 3.00 10000

47 3 3 1 5 5 4 2 3 3 4 4 4 3 15 3.75 3.00 4 4 3 3 3 4 3 2 26 3.25 2.00 4 3 2 3 12 3.00 2.00 10000

48 2 2 1 1 3 1 2 4 2 3 4 4 5 16 4.00 3.00 3 4 4 3 5 4 5 4 32 4.00 3.00 3 3 3 3 12 3.00 2.00 10000

49 6 2 1 3 5 3 3 2 3 2 3 4 2 11 2.75 2.00 3 2 2 3 2 2 4 5 23 2.88 2.00 2 4 2 2 10 2.50 2.00 5000

50 6 2 2 3 6 3 3 1 3 5 4 4 5 18 4.50 3.00 4 5 5 4 5 4 5 4 36 4.50 3.00 3 3 3 4 13 3.25 2.00 10000

51 6 3 1 3 6 3 3 1 3 4 4 2 2 12 3.00 2.00 2 5 5 5 5 5 3 4 34 4.25 3.00 3 2 3 2 10 2.50 2.00 10000

52 3 2 1 3 4 2 2 2 2 5 5 2 5 17 4.25 3.00 2 2 2 4 3 5 5 5 28 3.50 2.00 3 4 3 4 14 3.50 2.00 10000

53 3 3 1 3 5 3 4 2 3 5 4 3 2 14 3.50 2.00 3 3 3 3 4 3 2 4 25 3.13 2.00 2 4 3 3 12 3.00 2.00 8000

54 4 2 2 3 6 4 3 3 3 3 2 3 3 11 2.75 2.00 2 2 3 3 2 4 2 4 22 2.75 2.00 3 3 3 3 12 3.00 2.00 5000

55 4 2 2 3 4 2 5 1 2 3 2 2 4 11 2.75 2.00 3 3 2 3 4 2 2 4 23 2.88 2.00 4 3 3 4 14 3.50 2.00 5000

56 4 2 2 3 4 3 3 1 3 5 5 4 5 19 4.75 3.00 4 3 4 4 5 4 3 5 32 4.00 3.00 4 5 2 4 15 3.75 3.00 10000

57 4 2 1 3 6 4 3 2 3 5 5 4 5 19 4.75 3.00 5 5 5 5 5 5 5 5 40 5.00 3.00 5 5 5 5 20 5.00 3.00 20000

58 4 2 1 3 7 4 3 2 3 3 2 3 3 11 2.75 2.00 2 3 4 2 3 2 3 2 21 2.63 2.00 3 4 3 4 14 3.50 2.00 5000

59 4 3 1 3 5 3 3 2 2 5 5 5 4 19 4.75 3.00 5 4 5 4 4 4 5 5 36 4.50 3.00 4 5 5 4 18 4.50 3.00 10000

60 4 2 1 3 4 2 2 1 3 2 2 2 3 9 2.25 1.00 2 3 2 2 3 4 4 2 22 2.75 2.00 3 2 2 3 10 2.50 2.00 5000

61 4 2 2 3 6 4 3 2 3 3 2 5 2 12 3.00 2.00 3 3 3 4 5 4 5 2 29 3.63 2.00 3 4 2 2 11 2.75 2.00 8000

62 4 3 2 3 7 4 5 2 2 3 5 4 4 16 4.00 3.00 3 4 4 4 4 4 4 3 30 3.75 3.00 4 5 5 5 19 4.75 3.00 10000

63 3 2 1 3 6 4 3 3 3 4 4 5 4 17 4.25 3.00 3 3 3 3 5 5 5 4 31 3.88 3.00 4 5 4 5 18 4.50 3.00 10000

64 2 3 1 4 7 5 3 4 2 4 5 5 5 19 4.75 3.00 5 5 4 5 5 4 4 3 35 4.38 3.00 5 5 4 5 19 4.75 3.00 15000

65 3 2 1 3 5 2 2 2 3 3 2 3 4 12 3.00 2.00 3 4 3 3 2 2 2 4 23 2.88 2.00 2 2 4 2 10 2.50 2.00 5000

66 4 2 2 3 4 2 3 2 3 5 5 4 4 18 4.50 3.00 5 4 5 4 5 4 5 5 37 4.63 3.00 4 5 4 5 18 4.50 3.00 10000

67 3 3 1 2 4 1 3 2 2 4 2 2 4 12 3.00 2.00 2 3 4 2 3 3 2 3 22 2.75 2.00 3 3 4 4 14 3.50 2.00 5000

68 3 2 1 3 4 2 4 2 3 4 3 3 3 13 3.25 2.00 3 2 5 5 4 4 5 3 31 3.88 3.00 3 5 3 5 16 4.00 3.00 10000

69 3 2 1 3 1 1 4 2 3 2 2 2 2 8 2.00 1.00 4 4 5 4 2 2 2 2 25 3.13 2.00 2 2 4 4 12 3.00 2.00 5000

70 4 3 2 4 3 3 2 3 3 5 5 3 5 18 4.50 3.00 4 2 4 3 5 5 3 5 31 3.88 3.00 4 3 4 3 14 3.50 2.00 10000

71 3 2 1 4 2 2 5 4 4 3 2 2 3 10 2.50 2.00 4 3 4 2 4 2 2 2 23 2.88 2.00 5 5 5 5 20 5.00 3.00 5000

72 4 2 2 5 3 3 3 3 2 3 3 4 4 14 3.50 2.00 2 2 2 3 2 2 3 3 19 2.38 2.00 3 2 2 2 9 2.25 1.00 5000

73 4 2 2 3 2 2 4 2 3 2 3 3 3 11 2.75 2.00 4 2 4 5 5 5 4 5 34 4.25 3.00 3 3 2 2 10 2.50 2.00 10000

74 4 2 2 3 2 2 4 2 3 4 3 3 4 14 3.50 2.00 4 3 4 4 4 4 5 3 31 3.88 3.00 4 4 4 5 17 4.25 3.00 10000

75 3 3 2 3 4 2 3 1 4 4 2 2 4 12 3.00 2.00 3 2 3 3 2 2 3 2 20 2.50 2.00 4 4 3 4 15 3.75 3.00 5000

76 4 3 1 2 1 2 1 1 2 4 4 4 3 15 3.75 3.00 4 3 4 3 4 3 4 4 29 3.63 2.00 3 3 4 4 14 3.50 2.00 5000

77 3 3 1 4 4 2 3 1 3 3 4 3 3 13 3.25 2.00 4 3 4 3 4 3 3 4 28 3.50 2.00 4 5 4 5 18 4.50 3.00 10000

78 3 3 1 4 4 1 2 2 3 2 3 3 3 11 2.75 2.00 2 3 3 2 1 3 1 3 18 2.25 1.00 3 2 2 2 9 2.25 1.00 5000

79 2 3 2 2 1 1 3 3 3 3 4 4 3 14 3.50 2.00 3 5 5 5 5 5 5 4 37 4.63 3.00 3 3 3 4 13 3.25 2.00 10000

80 3 3 2 3 1 2 4 2 2 4 3 4 2 13 3.25 2.00 4 5 2 2 2 3 3 3 24 3.00 2.00 4 4 4 3 15 3.75 3.00 5000

81 4 2 2 3 3 2 3 2 3 4 4 3 3 14 3.50 2.00 4 5 5 4 3 4 3 4 32 4.00 3.00 4 3 4 3 14 3.50 2.00 10000

82 5 3 2 3 1 1 4 2 3 3 3 3 3 12 3.00 2.00 4 2 4 3 2 4 3 3 25 3.13 2.00 4 2 4 3 13 3.25 2.00 5000

83 6 3 2 5 1 2 2 2 3 3 4 4 4 15 3.75 3.00 3 4 4 4 4 4 4 4 31 3.88 3.00 4 3 3 3 13 3.25 2.00 5000

84 3 2 1 4 1 2 3 2 4 3 3 4 4 14 3.50 2.00 5 5 5 5 3 3 4 3 33 4.13 3.00 5 4 2 2 13 3.25 2.00 5000

85 4 2 1 3 2 2 3 3 2 4 4 4 3 15 3.75 3.00 4 4 4 4 3 4 3 4 30 3.75 3.00 4 4 3 3 14 3.50 2.00 10000

78 Universitas Kristen Petra Lampiran 2. Data Penelitian (sambungan)

86 3 3 1 3 1 3 5 2 3 2 4 3 3 12 3.00 2.00 4 4 4 4 3 4 3 4 30 3.75 3.00 4 4 5 4 17 4.25 3.00

87 3 3 1 3 1 3 2 2 3 3 5 3 4 15 3.75 3.00 4 5 5 5 3 5 5 5 37 4.63 3.00 4 4 4 3 15 3.75 3.00

88 3 3 1 2 3 3 3 3 3 4 3 2 3 12 3.00 2.00 4 5 5 5 5 5 5 3 37 4.63 3.00 4 4 5 5 18 4.50 3.00

89 3 3 2 4 1 1 5 3 2 4 3 4 4 15 3.75 3.00 4 4 5 5 4 4 3 3 32 4.00 3.00 4 4 3 4 15 3.75 3.00

90 4 2 2 3 4 2 4 2 3 2 3 3 2 10 2.50 2.00 2 3 5 5 3 4 4 3 29 3.63 2.00 3 3 4 2 12 3.00 2.00

91 4 2 2 3 4 3 1 2 3 3 2 3 2 10 2.50 2.00 4 3 4 4 2 2 2 2 23 2.88 2.00 5 5 5 4 19 4.75 3.00

92 4 2 1 3 2 4 4 2 4 2 2 2 3 9 2.25 1.00 4 5 4 2 2 2 2 4 25 3.13 2.00 5 4 2 5 16 4.00 3.00

93 3 3 1 2 4 3 2 3 3 2 2 2 2 8 2.00 1.00 2 2 2 2 2 4 3 2 19 2.38 2.00 2 2 3 3 10 2.50 2.00

94 3 2 1 2 4 3 3 2 2 5 5 3 5 18 4.50 3.00 2 2 5 5 5 5 5 5 34 4.25 3.00 5 5 3 5 18 4.50 3.00

95 4 2 1 3 2 3 4 2 3 5 5 5 4 19 4.75 3.00 5 4 4 5 5 5 5 4 37 4.63 3.00 5 5 5 4 19 4.75 3.00

96 3 2 1 3 3 2 2 2 4 4 3 2 3 12 3.00 2.00 4 4 4 4 3 4 3 3 29 3.63 2.00 4 2 2 2 10 2.50 2.00

86 3 3 1 3 1 3 5 2 3 2 4 3 3 12 3.00 2.00 4 4 4 4 3 4 3 4 30 3.75 3.00 4 4 5 4 17 4.25 3.00 10000

87 3 3 1 3 1 3 2 2 3 3 5 3 4 15 3.75 3.00 4 5 5 5 3 5 5 5 37 4.63 3.00 4 4 4 3 15 3.75 3.00 20000

88 3 3 1 2 3 3 3 3 3 4 3 2 3 12 3.00 2.00 4 5 5 5 5 5 5 3 37 4.63 3.00 4 4 5 5 18 4.50 3.00 10000

89 3 3 2 4 1 1 5 3 2 4 3 4 4 15 3.75 3.00 4 4 5 5 4 4 3 3 32 4.00 3.00 4 4 3 4 15 3.75 3.00 5000

90 4 2 2 3 4 2 4 2 3 2 3 3 2 10 2.50 2.00 2 3 5 5 3 4 4 3 29 3.63 2.00 3 3 4 2 12 3.00 2.00 10000

91 4 2 2 3 4 3 1 2 3 3 2 3 2 10 2.50 2.00 4 3 4 4 2 2 2 2 23 2.88 2.00 5 5 5 4 19 4.75 3.00 5000

92 4 2 1 3 2 4 4 2 4 2 2 2 3 9 2.25 1.00 4 5 4 2 2 2 2 4 25 3.13 2.00 5 4 2 5 16 4.00 3.00 5000

93 3 3 1 2 4 3 2 3 3 2 2 2 2 8 2.00 1.00 2 2 2 2 2 4 3 2 19 2.38 2.00 2 2 3 3 10 2.50 2.00 5000

94 3 2 1 2 4 3 3 2 2 5 5 3 5 18 4.50 3.00 2 2 5 5 5 5 5 5 34 4.25 3.00 5 5 3 5 18 4.50 3.00 15000

95 4 2 1 3 2 3 4 2 3 5 5 5 4 19 4.75 3.00 5 4 4 5 5 5 5 4 37 4.63 3.00 5 5 5 4 19 4.75 3.00 20000

96 3 2 1 3 3 2 2 2 4 4 3 2 3 12 3.00 2.00 4 4 4 4 3 4 3 3 29 3.63 2.00 4 2 2 2 10 2.50 2.00 5000

97 4 3 2 4 3 3 2 3 3 5 5 3 5 18 4.50 3.00 4 2 4 3 5 5 3 5 31 3.88 3.00 4 3 4 3 14 3.50 2.00 10000

98 3 2 1 4 2 2 5 4 4 3 2 2 3 10 2.50 2.00 4 3 4 2 4 2 2 2 23 2.88 2.00 5 5 5 5 20 5.00 3.00 5000

99 4 2 2 5 3 3 3 3 2 3 3 4 4 14 3.50 2.00 2 2 2 3 2 2 3 3 19 2.38 2.00 3 2 2 2 9 2.25 1.00 5000

100 4 2 2 3 2 2 4 2 3 2 3 3 3 11 2.75 2.00 4 2 4 5 5 5 4 5 34 4.25 3.00 3 3 2 2 10 2.50 2.00 10000

101 4 2 2 3 2 2 4 2 3 4 3 3 4 14 3.50 2.00 4 3 4 4 4 4 5 3 31 3.88 3.00 4 4 4 5 17 4.25 3.00 10000

102 3 3 2 3 4 2 3 1 4 4 2 2 4 12 3.00 2.00 3 2 3 3 2 2 3 2 20 2.50 2.00 4 4 3 4 15 3.75 3.00 5000

103 4 3 1 2 1 2 1 1 2 4 4 4 3 15 3.75 3.00 4 3 4 3 4 3 4 4 29 3.63 2.00 3 3 4 4 14 3.50 2.00 5000

104 4 2 2 6 3 4 5 3 2 5 5 5 4 19 4.75 3.00 5 5 5 5 5 5 5 4 39 4.88 3.00 4 5 5 5 19 4.75 3.00 20000

105 3 3 1 2 2 2 4 1 3 4 5 5 5 19 4.75 3.00 5 5 5 5 5 4 4 5 38 4.75 3.00 4 4 4 5 17 4.25 3.00 20000

106 3 2 2 5 4 4 2 4 4 4 4 4 4 16 4.00 3.00 4 4 4 3 4 5 5 3 32 4.00 3.00 5 3 5 3 16 4.00 3.00 10000

107 3 3 1 5 5 4 2 3 3 4 4 4 3 15 3.75 3.00 4 4 3 3 3 4 3 2 26 3.25 2.00 4 3 2 3 12 3.00 2.00 10000

108 2 2 1 1 3 1 2 4 2 3 4 4 5 16 4.00 3.00 3 4 4 3 5 4 5 4 32 4.00 3.00 3 3 3 3 12 3.00 2.00 10000

109 6 2 1 3 5 3 3 2 3 2 3 4 2 11 2.75 2.00 3 2 2 3 2 2 4 5 23 2.88 2.00 2 4 2 2 10 2.50 2.00 5000

110 6 2 2 3 6 3 3 1 3 5 4 4 5 18 4.50 3.00 4 5 5 4 5 4 5 4 36 4.50 3.00 3 3 3 4 13 3.25 2.00 10000

78 U niversi tas K ri sten P et ra

79 Universitas Kristen Petra Lampiran 3 Statistik Deskriptif

Us ia

21 19.1 19.1 19.1

49 44.5 44.5 63.6

31 28.2 28.2 91.8

3 2.7 2.7 94.5

6 5.5 5.5 100.0

110 100.0 100.0

17-27 tahun 28-38 tahun 39-49 tahun 50-60 tahun

> 60 tahun Total Valid

Frequenc y Perc ent Valid Percent

Cumulativ e Perc ent

M em be rikan tip saat m akan di re storan

63 57.3 57.3 57.3

47 42.7 42.7 100.0

110 100.0 100.0

Kadang-kadang Selalu

Total Valid

Frequenc y Perc ent Valid Percent

Cumulativ e Perc ent

Jenis Ke lam in

61 55.5 55.5 55.5

49 44.5 44.5 100.0

110 100.0 100.0

Pria Wanita Total Valid

Frequenc y Perc ent Valid Percent

Cumulativ e Perc ent

Pe ke rjaan

15 13.6 13.6 13.6

13 11.8 11.8 25.5

44 40.0 40.0 65.5

24 21.8 21.8 87.3

11 10.0 10.0 97.3

3 2.7 2.7 100.0

110 100.0 100.0

Mahasisw a / Pelajar Pegaw ai Negeri Pegaw ai Sw as ta Wirasw as ta

Prof esional (dokter,dll) Lainnya

Total Valid

Frequenc y Perc ent Valid Percent

Cumulativ e

Perc ent

80 Universitas Kristen Petra Lampiran 3 Statistik Deskriptif (sambungan)

Pe ndapatan Per bulan

18 16.4 16.4 16.4

21 19.1 19.1 35.5

18 16.4 16.4 51.8

25 22.7 22.7 74.5

11 10.0 10.0 84.5

9 8.2 8.2 92.7

8 7.3 7.3 100.0

110 100.0 100.0

<Rp 2.500.000

Rp 2.500.001 - 4.500.000 Rp 4.500.001 - 6.500.000 Rp 6.500.001 - Rp 8.500.000 Rp 8.500.001 - Rp 10.000.000 Rp 10.000.001 - Rp 12.500.000

> Rp 12.500.001 Total

Valid

Frequency Percent Valid Percent

Cumulative Percent

Pe nge luaran 1x Mak an di Kas ual Re s toran

15 13.6 13.6 13.6

42 38.2 38.2 51.8

35 31.8 31.8 83.6

17 15.5 15.5 99.1

1 .9 .9 100.0

110 100.0 100.0

< Rp 200.000

Rp 200.001 - Rp 400.000 Rp 400.001 - Rp 600.000 Rp 600.001 - Rp 800.000

> Rp 800.001 Total

Valid

Frequenc y Perc ent Valid Percent

Cumulativ e Perc ent

M ak an dengan Siapa

6 5.5 5.5 5.5

26 23.6 23.6 29.1

46 41.8 41.8 70.9

23 20.9 20.9 91.8

9 8.2 8.2 100.0

110 100.0 100.0

Sendirian Dengan Teman Dengan Keluarga Dengan Pac ar / Kekas ih Dengan Istri / Suami Total

Valid

Frequenc y Perc ent Valid Percent

Cumulativ e Perc ent

Fre kue nsi Mak an di Res toran dalam 1 Bulan

21 19.1 19.1 19.1

56 50.9 50.9 70.0

23 20.9 20.9 90.9

10 9.1 9.1 100.0

110 100.0 100.0

Belum Tentu 1-2 Kali 3-4 Kali

Lebih dari 4 Kali Total

Valid

Frequenc y Perc ent Valid Percent

Cumulativ e

Perc ent

81 Universitas Kristen Petra Lampiran 3 Statistik Deskriptif (sambungan)

Pe mbe rian Tip

28 25.5 25.5 25.5

64 58.2 58.2 83.6

18 16.4 16.4 100.0

110 100.0 100.0

Rp 5.000 - Rp 10.000 Rp 10.000 - Rp 15.000

> Rp 15.000 Total Valid

Frequenc y Perc ent Valid Percent

Cumulativ e Perc ent

Statis tics

110 110 110 110

0 0 0 0

3.7273 3.5909 3.4273 3.5818 .95696 1.09457 .98110 1.03500 Valid

Miss ing N

Mean

Std. Deviation

X1.1 X1.2 X1.3 X1.4

X1.1

14 12.7 12.7 12.7

27 24.5 24.5 37.3

44 40.0 40.0 77.3

25 22.7 22.7 100.0

110 100.0 100.0

Tidak Setuju Netral Setuju Sangat Setuju Total

Valid

Frequenc y Perc ent Valid Percent

Cumulativ e Perc ent

X1.2

24 21.8 21.8 21.8

25 22.7 22.7 44.5

33 30.0 30.0 74.5

28 25.5 25.5 100.0

110 100.0 100.0

Tidak Setuju Netral Setuju Sangat Setuju Total

Valid

Frequenc y Perc ent Valid Percent

Cumulativ e

Perc ent

82 Universitas Kristen Petra Lampiran 3 Statistik Deskriptif (sambungan)

X1.3

22 20.0 20.0 20.0

36 32.7 32.7 52.7

35 31.8 31.8 84.5

17 15.5 15.5 100.0

110 100.0 100.0

Tidak Setuju Netral Setuju Sangat Setuju Total

Valid

Frequenc y Perc ent Valid Percent

Cumulativ e Perc ent

X1.4

1 .9 .9 .9

19 17.3 17.3 18.2

28 25.5 25.5 43.6

39 35.5 35.5 79.1

23 20.9 20.9 100.0

110 100.0 100.0

Sangat Tidak Setuju Tidak Setuju Netral Setuju Sangat Setuju Total

Valid

Frequenc y Perc ent Valid Percent

Cumulativ e Perc ent

Statistics

110 110 110 110 110 110 110 110

0 0 0 0 0 0 0 0

3.5273 3.5000 3.8364 3.6727 3.7000 3.6273 3.6273 3.5909 .95504 1.08999 1.01843 1.08458 1.20054 1.16414 1.15623 1.07768 Valid

Missing N

Mean Std. Deviation

X2.1 X2.2 X2.3 X2.4 X2.5 X2.6 X2.7 X2.8

X2.1

1 .9 .9 .9

19 17.3 17.3 18.2

25 22.7 22.7 40.9

51 46.4 46.4 87.3

14 12.7 12.7 100.0

110 100.0 100.0

Sangat Tidak Setuju Tidak Setuju Netral Setuju Sangat Setuju Total

Valid

Frequenc y Perc ent Valid Percent

Cumulativ e

Perc ent

83 Universitas Kristen Petra Lampiran 3 Statistik Deskriptif (sambungan)

X2.2

1 .9 .9 .9

24 21.8 21.8 22.7

28 25.5 25.5 48.2

33 30.0 30.0 78.2

24 21.8 21.8 100.0

110 100.0 100.0

Sangat Tidak Setuju Tidak Setuju Netral Setuju Sangat Setuju Total

Valid

Frequenc y Perc ent Valid Percent

Cumulativ e Perc ent

X2.3

16 14.5 14.5 14.5

19 17.3 17.3 31.8

42 38.2 38.2 70.0

33 30.0 30.0 100.0

110 100.0 100.0

Tidak Setuju Netral Setuju Sangat Setuju Total

Valid

Frequenc y Perc ent Valid Percent

Cumulativ e Perc ent

X2.4

1 .9 .9 .9

18 16.4 16.4 17.3

28 25.5 25.5 42.7

32 29.1 29.1 71.8

31 28.2 28.2 100.0

110 100.0 100.0

Sangat Tidak Setuju Tidak Setuju Netral Setuju Sangat Setuju Total

Valid

Frequenc y Perc ent Valid Percent

Cumulativ e Perc ent

X2.5

2 1.8 1.8 1.8

22 20.0 20.0 21.8

22 20.0 20.0 41.8

25 22.7 22.7 64.5

39 35.5 35.5 100.0

110 100.0 100.0

Sangat Tidak Setuju Tidak Setuju Netral Setuju Sangat Setuju Total

Valid

Frequenc y Perc ent Valid Percent

Cumulativ e

Perc ent

84 Universitas Kristen Petra Lampiran 3 Statistik Deskriptif (sambungan)

X2.6

2 1.8 1.8 1.8

26 23.6 23.6 25.5

12 10.9 10.9 36.4

41 37.3 37.3 73.6

29 26.4 26.4 100.0

110 100.0 100.0

Sangat Tidak Setuju Tidak Setuju Netral Setuju Sangat Setuju Total

Valid

Frequenc y Perc ent Valid Percent

Cumulativ e Perc ent

X2.7

1 .9 .9 .9

20 18.2 18.2 19.1

35 31.8 31.8 50.9

17 15.5 15.5 66.4

37 33.6 33.6 100.0

110 100.0 100.0

Sangat Tidak Setuju Tidak Setuju Netral Setuju Sangat Setuju Total

Valid

Frequenc y Perc ent Valid Percent

Cumulativ e Perc ent

X2.8

1 .9 .9 .9

20 18.2 18.2 19.1

29 26.4 26.4 45.5

33 30.0 30.0 75.5

27 24.5 24.5 100.0

110 100.0 100.0

Sangat Tidak Setuju Tidak Setuju Netral Setuju Sangat Setuju Total

Valid

Frequenc y Perc ent Valid Percent

Cumulativ e Perc ent

Statis tics

110 110 110 110

0 0 0 0

3.5273 3.5818 3.5000 3.6273 .94538 1.05258 1.11495 1.08246 Valid

Miss ing N

Mean

Std. Deviation

X3.1 X3.2 X3.3 X3.4

85 Universitas Kristen Petra Lampiran 3 Statistik Deskriptif (sambungan)

X3.1

19 17.3 17.3 17.3

30 27.3 27.3 44.5

45 40.9 40.9 85.5

16 14.5 14.5 100.0

110 100.0 100.0

Tidak Setuju Netral Setuju Sangat Setuju Total

Valid

Frequency Percent Valid Percent

Cumulative Percent

X3.2

22 20.0 20.0 20.0

27 24.5 24.5 44.5

36 32.7 32.7 77.3

25 22.7 22.7 100.0

110 100.0 100.0

Tidak Setuju Netral Setuju Sangat Setuju Total

Valid

Frequenc y Perc ent Valid Percent

Cumulativ e Perc ent

X3.3

1 .9 .9 .9

24 21.8 21.8 22.7

31 28.2 28.2 50.9

27 24.5 24.5 75.5

27 24.5 24.5 100.0

110 100.0 100.0

Sangat Tidak Setuju Tidak Setuju Netral Setuju Sangat Setuju Total

Valid

Frequenc y Perc ent Valid Percent

Cumulativ e Perc ent

X3.4

22 20.0 20.0 20.0

26 23.6 23.6 43.6

33 30.0 30.0 73.6

29 26.4 26.4 100.0

110 100.0 100.0

Tidak Setuju Netral Setuju Sangat Setuju Total

Valid

Frequenc y Perc ent Valid Percent

Cumulativ e

Perc ent

86 Universitas Kristen Petra Lampiran 4 Uji Validitas

Correlations

Corre lations

1 .523** .360** .504** .744**

.000 .000 .000 .000

110 110 110 110 110

.523** 1 .591** .528** .842**

.000 .000 .000 .000

110 110 110 110 110

.360** .591** 1 .521** .777**

.000 .000 .000 .000

110 110 110 110 110

.504** .528** .521** 1 .807**

.000 .000 .000 .000

110 110 110 110 110

.744** .842** .777** .807** 1

.000 .000 .000 .000

110 110 110 110 110

Pears on Correlation Sig. (2-tailed) N

Pears on Correlation Sig. (2-tailed) N

Pears on Correlation Sig. (2-tailed) N

Pears on Correlation Sig. (2-tailed) N

Pears on Correlation Sig. (2-tailed) N

X1.1

X1.2

X1.3

X1.4

J_X1

X1.1 X1.2 X1.3 X1.4 J_X1

Correlation is s ignif ic ant at the 0.01 level (2-tailed).

**.

87 Universitas Kristen Petra Lampiran 4 Uji Validitas (sambungan)

Correlations

Corre lations

1 .529** .467** .336** .355** .277** .213* .247** .599**

.000 .000 .000 .000 .003 .026 .009 .000

110 110 110 110 110 110 110 110 110

.529** 1 .529** .303** .305** .278** .171 .176 .583**

.000 .000 .001 .001 .003 .074 .066 .000

110 110 110 110 110 110 110 110 110

.467** .529** 1 .508** .432** .358** .244* .223* .667**

.000 .000 .000 .000 .000 .010 .019 .000

110 110 110 110 110 110 110 110 110

.336** .303** .508** 1 .551** .542** .531** .387** .754**

.000 .001 .000 .000 .000 .000 .000 .000

110 110 110 110 110 110 110 110 110

.355** .305** .432** .551** 1 .674** .639** .429** .807**

.000 .001 .000 .000 .000 .000 .000 .000

110 110 110 110 110 110 110 110 110

.277** .278** .358** .542** .674** 1 .686** .462** .789**

.003 .003 .000 .000 .000 .000 .000 .000

110 110 110 110 110 110 110 110 110

.213* .171 .244* .531** .639** .686** 1 .385** .717**

.026 .074 .010 .000 .000 .000 .000 .000

110 110 110 110 110 110 110 110 110

.247** .176 .223* .387** .429** .462** .385** 1 .601**

.009 .066 .019 .000 .000 .000 .000 .000

110 110 110 110 110 110 110 110 110

.599** .583** .667** .754** .807** .789** .717** .601** 1 .000 .000 .000 .000 .000 .000 .000 .000

110 110 110 110 110 110 110 110 110

Pearson Correlation Sig. (2-tailed) N

Pearson Correlation Sig. (2-tailed) N

Pearson Correlation Sig. (2-tailed) N

Pearson Correlation Sig. (2-tailed) N

Pearson Correlation Sig. (2-tailed) N

Pearson Correlation Sig. (2-tailed) N

Pearson Correlation Sig. (2-tailed) N

Pearson Correlation Sig. (2-tailed) N

Pearson Correlation Sig. (2-tailed) N

X2.1

X2.2

X2.3

X2.4

X2.5

X2.6

X2.7

X2.8

J_X2

X2.1 X2.2 X2.3 X2.4 X2.5 X2.6 X2.7 X2.8 J_X2

Correlation is significant at the 0.01 level (2-tailed).

**.

Correlation is significant at the 0.05 level (2-tailed).

*.

88 Universitas Kristen Petra Lampiran 4 Uji Validitas (sambungan)

Correlations

Corre lations

1 .436** .383** .382** .676**

.000 .000 .000 .000

110 110 110 110 110

.436** 1 .539** .627** .826**

.000 .000 .000 .000

110 110 110 110 110

.383** .539** 1 .604** .813**

.000 .000 .000 .000

110 110 110 110 110

.382** .627** .604** 1 .836**

.000 .000 .000 .000

110 110 110 110 110

.676** .826** .813** .836** 1

.000 .000 .000 .000

110 110 110 110 110

Pears on Correlation Sig. (2-tailed) N

Pears on Correlation Sig. (2-tailed) N

Pears on Correlation Sig. (2-tailed) N

Pears on Correlation Sig. (2-tailed) N

Pears on Correlation Sig. (2-tailed) N

X3.1

X3.2

X3.3

X3.4

J_X3

X3.1 X3.2 X3.3 X3.4 J_X3

Correlation is s ignif ic ant at the 0.01 level (2-tailed).

**.

89 Universitas Kristen Petra Lampiran 5 Uji Reliabilitas

Reliability

Scale: ALL VARIABLES

Case Proce s sing Sum mary

110 100.0

0 .0

110 100.0

Valid Excluded ^a Total Cases

N %

Listw ise deletion based on all variables in the procedure.

a.

Re liability Statis tics

.804 4

Cronbach's

Alpha N of Items

Ite m-Total Statis tics

10.6000 6.756 .557 .782

10.7364 5.682 .683 .721

10.9000 6.476 .602 .762

10.7455 6.118 .635 .746

X1.1 X1.2 X1.3 X1.4

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if Item

Deleted

90 Universitas Kristen Petra Lampiran 5 Uji Reliabilitas (sambungan)

Reliability

Scale: ALL VARIABLES

Case Proce s sing Sum mary

110 100.0

0 .0

110 100.0

Valid Excluded ^a Total Cases

N %

Listw ise deletion based on all variables in the procedure.

a.

Re liability Statis tics

.845 8

Cronbach's

Alpha N of Items

Ite m-Total Statis tics

25.5545 30.800 .483 .837

25.5818 30.301 .445 .842

25.2455 29.618 .557 .829

25.4091 28.079 .659 .816

25.3818 26.513 .718 .807

25.4545 27.039 .697 .811

25.4545 28.103 .603 .823

25.4909 30.124 .469 .840

X2.1 X2.2 X2.3 X2.4 X2.5 X2.6 X2.7 X2.8

Scale Mean if Item Deleted

Scale Varianc e if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if Item

Deleted

91 Universitas Kristen Petra Lampiran 5 Uji Reliabilitas (sambungan)

Reliability

Scale: ALL VARIABLES

Case Proce s sing Sum mary

110 100.0

0 .0

110 100.0

Valid Excluded ^a Total Cases

N %

Listw ise deletion based on all variables in the procedure.

a.

Re liability Statis tics

.799 4

Cronbach's

Alpha N of Items

Ite m-Total Statis tics

10.7091 7.676 .469 .812

10.6545 6.357 .671 .719

10.7364 6.251 .634 .739

10.6091 6.185 .681 .713

X3.1 X3.2 X3.3 X3.4

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if Item

Deleted

92 Universitas Kristen Petra Lampiran 6 Crosstabs

Us ia * Tipping Norm s Cr os s tabulation

2 5 14 21

1.8% 4.5% 12.7% 19.1%

4 22 23 49

3.6% 20.0% 20.9% 44.5%

3 14 14 31

2.7% 12.7% 12.7% 28.2%

0 2 1 3

.0% 1.8% .9% 2.7%

0 3 3 6

.0% 2.7% 2.7% 5.5%

9 46 55 110

8.2% 41.8% 50.0% 100.0%

Count

% of Total Count

% of Total Count

% of Total Count

% of Total Count

% of Total Count

% of Total 17-27 tahun

28-38 tahun

39-49 tahun

50-60 tahun

> 60 tahun Usia

Total

Rendah Sedang Tinggi Tipping Norms

Total

Us ia * Se rvice Quality Cr os s tabulation

0 6 15 21

.0% 5.5% 13.6% 19.1%

4 21 24 49

3.6% 19.1% 21.8% 44.5%

1 13 17 31

.9% 11.8% 15.5% 28.2%

0 2 1 3

.0% 1.8% .9% 2.7%

0 2 4 6

.0% 1.8% 3.6% 5.5%

5 44 61 110

4.5% 40.0% 55.5% 100.0%

Count

% of Total Count

% of Total Count

% of Total Count

% of Total Count

% of Total Count

% of Total 17-27 tahun

28-38 tahun

39-49 tahun

50-60 tahun

> 60 tahun Usia

Total

Rendah Sedang Tinggi Serv ic e Quality

Total

93 Universitas Kristen Petra Lampiran 6 Crosstabs (sambungan)

Us ia * Table Siz e Cros s tabulation

0 10 11 21

.0% 9.1% 10.0% 19.1%

3 18 28 49

2.7% 16.4% 25.5% 44.5%

3 15 13 31

2.7% 13.6% 11.8% 28.2%

0 2 1 3

.0% 1.8% .9% 2.7%

0 6 0 6

.0% 5.5% .0% 5.5%

6 51 53 110

5.5% 46.4% 48.2% 100.0%

Count

% of Total Count

% of Total Count

% of Total Count

% of Total Count

% of Total Count

% of Total 17-27 tahun

28-38 tahun

39-49 tahun

50-60 tahun

> 60 tahun Usia

Total

Rendah Sedang Tinggi Table Size

Total

Jenis Ke lam in * Tipping Nor ms Cros stabulation

5 24 32 61

4.5% 21.8% 29.1% 55.5%

4 22 23 49

3.6% 20.0% 20.9% 44.5%

9 46 55 110

8.2% 41.8% 50.0% 100.0%

Count

% of Total Count

% of Total Count

% of Total Pria

Wanita Jenis Kelamin

Total

Rendah Sedang Tinggi Tipping Norms

Total

Jenis Ke lam in * Ser vice Quality Cros stabulation

3 27 31 61

2.7% 24.5% 28.2% 55.5%

2 17 30 49

1.8% 15.5% 27.3% 44.5%

5 44 61 110

4.5% 40.0% 55.5% 100.0%

Count

% of Total Count

% of Total Count

% of Total Pria

Wanita Jenis Kelamin

Total

Rendah Sedang Tinggi Service Quality

Total

94 Universitas Kristen Petra Lampiran 6 Crosstabs (sambungan)

Jenis Ke lam in * Table Size Cross tabulation

3 28 30 61

2.7% 25.5% 27.3% 55.5%

3 23 23 49

2.7% 20.9% 20.9% 44.5%

6 51 53 110

5.5% 46.4% 48.2% 100.0%

Count

% of Total Count

% of Total Count

% of Total Pria

Wanita Jenis Kelamin

Total

Rendah Sedang Tinggi Table Size

Total

Pe ke rjaan * Tipping Norm s Cross tabulation

1 3 11 15

.9% 2.7% 10.0% 13.6%

2 3 8 13

1.8% 2.7% 7.3% 11.8%

3 27 14 44

2.7% 24.5% 12.7% 40.0%

2 10 12 24

1.8% 9.1% 10.9% 21.8%

1 2 8 11

.9% 1.8% 7.3% 10.0%

0 1 2 3

.0% .9% 1.8% 2.7%

9 46 55 110

8.2% 41.8% 50.0% 100.0%

Count

% of Total Count

% of Total Count

% of Total Count

% of Total Count

% of Total Count

% of Total Count

% of Total Mahasisw a / Pelajar

Pegaw ai Negeri

Pegaw ai Sw asta

Wirasw asta

Profesional (dokter,dll)

Lainnya Pekerjaan

Total

Rendah Sedang Tinggi Tipping Norms

Total

95 Universitas Kristen Petra Lampiran 6 Crosstabs (sambungan)

Pe ke rjaan * Table Size Cr os s tabulation

0 5 10 15

.0% 4.5% 9.1% 13.6%

1 6 6 13

.9% 5.5% 5.5% 11.8%

0 25 19 44

.0% 22.7% 17.3% 40.0%

3 7 14 24

2.7% 6.4% 12.7% 21.8%

2 7 2 11

1.8% 6.4% 1.8% 10.0%

0 1 2 3

.0% .9% 1.8% 2.7%

6 51 53 110

5.5% 46.4% 48.2% 100.0%

Count

% of Total Count

% of Total Count

% of Total Count

% of Total Count

% of Total Count

% of Total Count

% of Total Mahasisw a / Pelajar

Pegaw ai Negeri

Pegaw ai Sw asta

Wirasw asta

Profesional (dokter,dll)

Lainnya Pekerjaan

Total

Rendah Sedang Tinggi Table Size

Total

96 Universitas Kristen Petra Lampiran 7 Uji Asumsi Klasik

Uji Normalitas

NPar Tests

Multikolinearitas

Heteroskedastisitas

One-Sample Kolmogorov-Sm ir nov Te s t

110 .0000000 2497.84024575 .116 .116 -.076 1.215 .104 N

Mean Std. Deviation Normal Parameters

^a,b

Abs olute Positiv e Negativ e Mos t Extreme

Dif f erences

Kolmogorov-Smirnov Z Asy mp. Sig. (2-tailed)

Uns tandardiz ed Res idual

Test distribution is Normal.

a.

Calculated f rom data.

b.

Coe fficients

^a

-8023.895 1285.599 -6.241 .000

1246.973 460.460 .244 2.708 .008 .425 2.351

2671.544 495.739 .491 5.389 .000 .416 2.402

759.394 373.888 .153 2.031 .045 .611 1.637

(Constant) Tipping Norms Service Quality Table Size Model

1

B Std. Error Unstandardized

Coefficients

Beta Standardized

Coefficients

t Sig. Tolerance VIF

Collinearity Statistics

Dependent Variable: Tipping Size a.

Coe fficients ^a

-1061.986 795.155 -1.336 .185

294.481 284.799 .144 1.034 .303

555.812 306.619 .255 1.813 .073

-43.089 231.253 -.022 -.186 .853

(Constant) Tipping Norms Serv ic e Quality Table Size Model

1

B Std. Error Uns tandardized

Coef f ic ients

Beta Standardized

Coef f ic ients

t Sig.

Dependent Variable: abs res

a.

97 Universitas Kristen Petra Lampiran 8 Analisis Regresi Linier Berganda

Regression

ANOVA

^b

Model Sum of Squares df Mean Square F Sig.

1 Regression 1172881103.087 3 390960367.696 60.937 .000

^a

Residual 680073442.368 106 6415787.192

Total 1852954545.455 109

a. Predictors: (Constant), Table Size, Tipping Norms, Service Quality b. Dependent Variable: Y (Tipping Size)

Variables Ente re d/Re m ove d ^b

Table Size, Tipping Norms,

Service Quality ^a . Enter

Model 1

Variables Entered

Variables

Removed Method

All requested variables entered.

a.

Dependent Variable: Tipping Size b.

M ode l Sum mary

.796 ^a .633 .623 2532.94042 Model

1

R R Square

Adjusted R Square

Std. Error of the Estimate

Predictors: (Constant), Table Size, Tipping Norms, Service Quality

a.

Coe fficients

^a

-8023.895 1285.599 -6.241 .000

1246.973 460.460 .244 2.708 .008 .695 .254 .159

2671.544 495.739 .491 5.389 .000 .761 .464 .317

759.394 373.888 .153 2.031 .045 .582 .194 .120

(Constant) Tipping Norms Service Quality Table Size Model

1

B Std. Error Unstandardized

Coefficients

Beta Standardized

Coefficients

t Sig. Zero-order Partial Part

Correlations

Dependent Variable: Tipping Size

a.