Pengaruh System Quality, Information Quality Dan Service Quality Terhadap User Satisfaction Sap R 3 Dengan Perceived Usefulness Sebagai Variabel Moderating Di PT.Indosat Medan

(1)

Lampiran 1 Jadwal Penelitian

Bulan

No Kegiatan Febuari Maret April Mei Juni Juli Agustus September 1 Survey

awal, penentuan lokasi penelitian dan pencarian bahan

2 Penyusunan proposal

3 Seminar Proposal

4 Pelaksanaan penelitian

5 Pengolahan Data, analisis dan penyusunan laporan

6 Seminar Hasil dan Perbaikan

(2)

Lampiran 2 Kuesioner Penelitian

PERMOHONAN KUESIONER PENELITIAN

Kepada Yth,

Bapak/Ibu Pegawai PT.Indosat Medan

Jalan Perintis Kemerdekaan No 39

MEDAN

Dengan Hormat,

Yang bertanda tangan di bawah ini:

Nama : MONETARIST BUTAR BUTAR

NPM

: 117017082

Saya adalah mahasiswa Program Pascasarjana Magister Ilmu Akuntansi Universitas

Sumatera Utara. Saat ini sedang melakukan penelitian dengan judul penelitian adalah :

“

PENGARUH

SYSTEM QUALITY, INFORMATION QUALITY

DAN

SERVICE

QUALITY

TERHADAP

USER SATISFACTION

SAP R/3 DENGAN

PERCEIVED

USEFULNESS

SEBAGAI VARIABEL MODERATING”

Saya memohon kesediaan Bapak/Ibu untuk berpartisipasi mengisi kuesioner ini. Saya

menyadari permohonon ini sedikit banyak akan mengganggu ketenangan/kegiatan Bapak/Ibu.

Saya akan menjamin kerahasiaan dari semua jawaban/opini yang telah Bapak/Ibu berikan.

Penelitian ini semata-mata hanya digunakan untuk kepentingan penyelesaian tesis saya, dan

hanya ringkasan dari analisis yang akan dipublikasikan. Atas kesediaan dan partisipasi

Bapak/Ibu untuk mengisi dan mengembalikan kuesioner ini saya mengucapkan terima kasih

sebesar-besarnya.

Hormat Saya,

(MONETARIST BUTAR BUTAR)

(3)

PENGARUH

SYSTEM QUALITY, INFORMATION QUALITY, SERVICE QUALITY

TERHADAP

USER SATISFACTION

SAP R/3 DENGAN

PERCEIVED USEFULNESS

SEBAGAI MODERATING.

I.IDENDITAS RESPONDEN.

1. Nama Anda

: ___________________________________

2.Usia

: ___________________________________

3.Jenis Kelamin

: a).Pria

b).Wanita

4.Pendidikan

: a) SMA/Sederajat.

b) D1-D3.

c) S1

d) S2-S3.

e) Yang lain _______________

5. Bagian

: ________________________

6 .Jabatan

: ________________________

7.Lama bekerja

: ________________________

8.Pelatihan SAP R/3 : a) Ya, __________________ tahun.

b) Tidak.

II. Petunjuk Pengisian

(4)

2. Bacalah pertanyaan-

pertanyaan secara teliti dan berikan tanda (√) pada salah satu

jawaban alternatif yang benar menurut Bapak/Ibu

3. Dimohonkan untuk tidak mencoba menganalisis pertanyaan secara intensif, dan

jawablah sesuai dengan pengalaman/pendapat anda sendiri tanpa ada paksaan dari

pihak manapun (jujur), karena tidak ada jawaban yang salah atau benar.

4. Dimohonkan untuk tidak mendiskusikan pertanyaan/jawaban kepada orang lain

Petunjuk: Berilah tanda silang atau lingkaran pada jawaban yang anda pilih.

Keterangan: SSTS = Sangat sangat tidak setuju.

STS

= Sangat tidak setuju.

TS

= Tidak setuju.

N

= Netral.

S

= Setuju.

SS

= Sangat setuju.

SSS

= Sangat sangat setuju.

1. System Quality

.

Pertanyaan/pernyataan dibawah ini berkaitan dengan persepsi Bapak/Ibu terhadap Kualitas

Sistem Informasi Akuntansi yang dihasilkan SAP R/3 di dalam perusahaan tempat Saudara/i

bekerja. Mohon pilih dan lingkari kolom jawaban yang Bapak/Ibu anggap paling tepat

mencerminkan persepsi Bapak/Ibu.

No

Pertanyaan

SSTS

STS

TS

N

S

SS

SSS

1 SAP R/3 yang saya gunakan mampu

meningkatkan kapasitas pemrosesan data

secara signifikan

1

2

3

4

5

6

7

2 SAP R/3 tersebut dapat dijalankan pada

komputer lain, selain komputer yang

digunakan saat ini.

1

2

3

4

5

6

7

(5)

dalam lingkungan organisasi lain tanpa

harus banyak dimodifikasi lagi.

4 SAP R/3 tersebut memiliki

system

security

sehingga pemakai yang tidak

berhak, tidak dapat mengakses data yang

terdapat didalamnya.

1

2

3

4

5

6

7

5 Tersedia fasilitas untuk mengkoreksi

data (fungsi

help

) pada SAP R/3 tersebut.

1

2

3

4

5

6

7

6 Kesalahan

(error)

yang terjadi mudah

dikoreksi dan diidentifikasi dalam SAP

R/3 tersebut.

1

2

3

4

5

6

7 No

Pertanyaan

SSTS

STS

TS

N

S

SS

SSS

7 Setiap bagian dari sistem informasi yang

cukup untuk membantu saya memahami

fungsi dari bagian tersebut.

1

2

3

4

5

6

7

8 Meskipun pemakai telah lama tidak

menggunakan SAP R/3 tersebut, akan

mudah menggunakannya lagi.

1

2

3

4

5

6

7

9 SAP R/3 tersebut mudah dipelajari oleh

orang yang baru pertama kali

menggunakannya.

1

2

3

4

5

6

7 10 SAP R/3 tersebut dapat digunakan untuk

berbagai perusahaan yang

karakteristiknya berbeda.

1

2

3

4

5

6

7

2 . Information Quality

Pertanyaan/pernyataan dibawah ini berkaitan dengan persepsi Bapak/Ibu terhadap Kualitas

Informasi yang dihasilkan oleh SAP R/3 di perusahaan tempat Saudara/i bekerja. Mohon

pilih dan lingkari kolom jawaban yang Bapak/Ibu anggap paling tepat mencerminkan

persepsi Bapak/Ibu.

(6)

1 Informasi yang dihasilkan SAP R/3

tersebut akurat.

1

2

3

4

5

6

7

2 Informasi yang dihasilkan SAP R/3

tersebut dapat dipercaya.

1

2

3

4

5

6

7

3 Informasi yang dihasilkan SAP R/3

tersebut tepat waktu.

1

2

3

4

5

6

7

4 Informasi yang dihasilkan SAP R/3

tersebut relevan.

1

2

3

4

5

6

7

5 Informasi yang dihasilkan SAP R/3

tersebut mudah dipahami.

1

2

3

4

5

6

7

6 Informasi yang dihasilkan SAP R/3

tersebut bersifat detail dan benar.

1

2

3

4

5

6

7

3. Service Quality

Pertanyaan/pernyataan dibawah ini berkaitan dengan persepsi Bapak/Ibu terhadap Kualitas

Pelayanan SAP R/3 di perusahaan tempat Bapak/Ibu bekerja. Mohon pilih dan lingkari

kolom jawaban yang Bapak/Ibu anggap paling tepat mencerminkan persepsi Bapak/Ibu

No

Pertanyaan

SS

TS

STS

TS

N

S

SS

SSS

1 SAP R/3 merupakan alat yang selalu

up-to date

1

2

3

4

5

6

7

2 Fitur yang ada ditampilkan oleh SAP

R/3 sangat menarik

1

2

3

4

5

6

7

3 Tampilan yang ada di dalam SAP R/3

sesuai dengan yang saya butuhkan.

1

2

3

4

5

6

7

4 Ketika saya mengalami masalah dalam

pekerjaan, SAP R/3 dapat membantu

menyelesaikan masalah tersebut.

1

2

3

4

5

6

7

5 SAP R/3 dapat mengolah data secara

akurat

1

2

3

4

5

6

7

(7)

membantu pekerjaan sehari-hari.

4. Perceived Usefulness

Pertanyaan/pernyataan dibawah ini berkaitan dengan persepsi Bapak/Ibu terhadap Persepsi

Kemanfaatan SAP R/3 di perusahaan tempat Bapak/Ibu bekerja. Mohon pilih dan lingkari

kolom jawaban yang Bapak/Ibu anggap paling tepat mencerminkan persepsi Bapak/Ibu.

No

Pertanyaan

SSTS

STS

TS

N

S

SS

SSS

1 SAP R/3 yang digunakan memiliki

kecepatan yang baik.

1

2

3

4

5

6

7

2 SAP R/3 yang digunakan memiliki

kinerja

/ performance

yang baik

1

2

3

4

5

6

7

3 SAP R/3 yang digunakan memiliki

produktifitas yang baik

1

2

3

4

5

6

7

4 SAP R/3 yang digunakan sudah efektif

mendukung pekerjaan

1

2

3

4

5

6

7

5 SAP R/3 yang digunakan mudah

digunakan

1

2

3

4

5

6

7

6 SAP R/3 yang digunakan bermanfaat

dalam mendukung pekerjaan anda

1

2

3

4

5

6

7

5. User Satisfaction

Pertanyaan/pernyataan dibawah ini berkaitan dengan persepsi Bapak/Ibu terhadap kepuasan

Bapak/Ibu terhadap SAP R/3 di perusahaan tempat Bapak/Ibu bekerja. Mohon pilih dan

lingkari kolom jawaban yang Bapak/Ibu anggap paling tepat mencerminkan persepsi

Bapak/Ibu.

No

Pertanyaan/Pernyataan

SSTS

STS

TS

N

S

SS

SSS

1 SAP R/3 yang digunakan mampu

memberikan informasi persis seperti

yang saya butuhkan.

1

2

3

4

5

6

7

(8)

yang digunakan, memang saya butuhkan

3. SAP R/3 yang digunakan mampu

menghasilkan laporan yang tepat seperti

yang saya butuhkan.

1

2

3

4

5

6

7

4. SAP R/3 yang digunakan menghasilkan

informasi yang cukup.

1

2

3

4

5

6

7

5 SAP R/3 yang digunakan bersifat akurat

(program/sistemnya).

1

2

3

4

5

6

7

6 Saya merasa puas dengan tingkat

akurasi SAP R/3 yang digunakan

1

2

3

4

5

6

7

7 SAP R/3 yang digunakan mampu

memberikan informasi yang sesuai

dengan format yang dibutuhkan.

1

2

3

4

5

6

7

8 SAP R/3 yang digunakan mampu

menghasilkan informasi yang dipahami

secara jelas.

1

2

3

4

5

6

7

9 SAP R/3 yang saya gunakan bersifat

user friendly.

1

2

3

4

5

6

7 10 Mudah untuk menggunakan SAP R/3

tersebut

1

2

3

4

5

6

7 11 Saya dapat memperoleh informasi yang

saya butuhkan tepat waktu.

1

2

3

4

5

6

7 12 SAP R/3 yang digunakan mampu

menghasilkan informasi yang bersifat

mutakhir/

up to date.

(9)

Lampiran 3 Artikel DeLone dan McLean (2004)

Artikel Jurnal yang dikumpulkan dalam DeLone dan McLean (2004)

Jurnal

Jumlah artikel yang

dikumpulkan

Information and Management

24 Journal of Management Information Systems

11 MIS Quaterly

15 European Journal of Information System Research

10 Information System Research

7 Decision Sciences

6 Omega-Internatioanal Journal of Management Science

6 Management Science

4 IEEE Journals

4 Communications of the ACM

2 IBM System Journal

1 Other journals

54 TOTAL

144

(10)

Lampiran 4 Pengembangan Model DeLone dan McLean dalam berbagai bidang

Ruang lingkup IS Publikasi

Data warehouse Wixom dan Watson (2001), Shin (2003),

Nelson, dkk (2005), Wixom dan Todd (2005)

Decision support system (DSS) Bharati dan Chaudhury (2004) E-commerce system Molla dan Licker (2001), Delone dan

McLean (2004),Wang (2008)

E-mail system Mao dan Ambrose (2004).

Enterprise system Gable,dkk (2003), Sedera dan Gable (2004), Sedera, dkk (2004), Sedera (2004), Qian dan Bock (2005), Lian dkk, Sedera (2006) Finance and accounting sytem Livari (2005)

Health information system Yusof,dkk (2006)

Intranet Masrek,dkk (2007), Hussein,dkk (2008),

Trkman dan Trkman (2009)

Knowledge management system Jennex dan Olfman (2003), Clay, dkk (2005), Wu dan Wang (2006), Halawi, dkk (2007), Kulkarni, dkk (2007), Velasquez, dkk (2009).

Learning system Lin (2007)

Online communities Lin dan Lee (2006)

Picture and achiving and communication system Pare dkk (2005)

Portal Yang, dkk (2005), Urbach,dkk (2009),

Urbach dkk (2010)

(11)

Web-based system Garrity,dkk (2005)

Web-sites Schaupp,dkk (2006)

Sumber: Dwivedi, dkk (2011)

Lampiran 5 Tempat Penyelengaraan ICIS

Tempat penyelengaraan ICIS

( International Conference on Information Systems)

:

(12)

2012 -

Orlando

, FL, USA

2011 -

Shanghai

, China

2010 -

St. Louis

, MO, USA

2009 -

Phoenix

, Arizona

2008 -

Paris

, France

2007 -

Montreal

, Quebec, Canada

2006 -

Milwaukee

, Wisconsin, USA

2005 -

Las Vegas

, NV, USA

2004 -

Washington

, DC, USA

2003 -

Seattle

, WA, USA

2002 -

Barcelona

, Spain; Dec 15-18th, 2002

2001 -

New Orleans

, Louisiana, USA

2000 -

Brisbane

,Australia

1999 - Charlotte, North Carolina

1998 - Helsinki, Finland

1997 - Atlanta, Georgia

1996 - Cleveland, Ohio

1995 - Amsterdam, The Netherlands

1994 - Vancouver, British Columbia, Canada

1993 - Orlando, Florida

1992 - Dallas, Texas

1991 - New York, New York

1990 - Copenhagen, Denmark

1989 - Boston, Massachusetts

1988 - Minneapolis, Minnesota

1987 - Pittsburgh, Pennsylvania

1986 - San Diego, California

1985 - Indianapolis, Indiana

1984 - Tucson, Arizona

1983 - Houston, Texas

1982 - Ann Arbor, Michigan

1981 - Cambridge, Massachusetts

1980 - Philadelphia, Pennsylvania

(13)

Lampiran 6 Evolusi Sistem Informasi

Eras

(Timeframe)

Community Success

Measure Profile

Success Measures

Level of Analysis

Stakeholders

Data processing (1940 – 1960)

Research Nascent Little to none Not applicable Not applicable Practice Technocrat Technical

Quality (Speed, Accuracy)

System Technical Staff

Management reporting & decision support (1960 – 1980)

Research Operational Decision-Making System Use Cost Reduction

Individual Organization

Managers

Practice Unobtrusive Minimal Organizational Impact Cost Reduction

System Organization

Users (of Reports)

Strategic & personal computing (1980 – 1990)

Research Sociotechnical Productivity Strategic Alignment Value of IT User Needs Technology Acceptance User Satisfaction Information Quality

Individual Organization Industry

Managers Users

Practice Detached Operational Performance Development Performance

System Project Organization

(14)

Enterprise system & networking (1990 – 2000)

Research Inclusive Team Performance IS Service Quality Net Benefits

Individual Team Organization Industry

Practice Project-Oriented

Strategic Value Project Quality

System Project Organization

Project

Research Customized Customer Impacts Social Impacts

Individual Team Organization Industry Society

Managers Users Customers Citizens

Pratice Rigid Balanced Scorecard

Project IS Function Organiztion

Managers Users

Sumber: Petter, dkk (2012)

Lampiran 7 Daftar Perusahaan yang memakai SAP R/3

Daftar perusahaan yang memakai SAP Abacus Distribution Systems Indonesia, PT AJBS Swalayan

Ajinomoto Indonesia American Standard Amoco Mitsui, PT Aneka Gas Industri, PT

Anugerah Pharmindo Lestari, PT Apac Inti Corpora, PT

Arun NGL

Astra Daihatsu Motor, PT Astra Graphia Tbk., PT Astra Honda Motor, PT Astra International Tbk., PT Astra Otoparts, PT

Bagusnusa Setia Gemilang, PT Bakrie Kasei Corporation, PT Bakrie Telecom

Bank Mandiri Bank Niaga Bank Permata

Bank Permata Cab. Bintaro Jaya Bank Central Asia Tbk., PT Bank Danamon

Bank Rakyat Indonesia, PT Berlian Sistem Informasi, PT BHP Coated Steel Indonesia Blue Bird Group

BMW Indonesia, PT

Bukaka SingTel International Charoen Pokphand Group Indonesia CMNP

CNOOC SES BV Cognis Indonesia, PT. Combiphar, PT Conoco Indonesia Inc.

DaimlerChrysler Indonesia, PT Delta Djakarta, PT

Domusindo Perdana, PT Dynamitra Tarra

Dystar Colours Indonesia, PT Essar Dhananjaya, PT Excelcomindo Pratama, PT Exspan Nusantara

Federal Motor, PT Fuchs Indonesia, PT Garuda Indonesia, PT Goodyear Indonesia, PT GMF Aero Asia

Indah Kiat Pulp & Paper, PT Indofood Sukses Makmur Tbk., PT Indosat, PT

Infomedia

Intikeramik Alamasri, PT Intraco Penta Tbk., PT

Jaddi Pastrisindo Gemilang, PT (D'Crepes) Japfa Comfeed Indonesia, PT

Kao Indonesia Chemical, PT Kao Indonesia, PT

Krakatau Steel, PT. L'Oreal Indonesia

(15)

Mekar Armada Jaya, PT Mitra Integrasi Informatika, PT Panen Lestari Internusa, PT Pramindo Ikat Nusantara, PT. PLN, Persero

PT ASAHIMAS CHEMICAL PT BMI

PT DAHANA (PERSERO) PT Dos ni roha

PT Elnusa Tbk PT Freeport Indonesia PT Friesland Food Indonesia PT INCO

PT Kereta Api Indonesia PT MAPI TBK

PT PERTAMINA PT POS INDONESIA PT REHAU INDONESIA. PT REHAU INDONESIA. PT Sinarmas

PT TRIAS

Rajawali Corporation, PT Sari Roti

Serasi Auto Raya, PT Sayap Mas, PT Siemens Indonesia, PT. Smart Corporation, PT. STARBUCKS

South Pacific Viscose Tempo Data System, PT Tiara Marga Trakindo, PT Toyota Astra Motor, PT Trisula Textile Industries, PT United Tractors, PT

Ultrajaya Milk Industry, PT

Wicaksana Overseas International Tbk., PT Zyrex

(16)

Lampiran 9 Statistik Deskriptif Penelitian

Descriptive Statistics

N Range Minimum Maximum Mean Std.

Deviation Variance Skewness Kurtosis

Statistic Statistic Statistic Statistic Statistic Statistic Statistic Statistic Std. Error Statistic Std. Error

SQ 30 30 40 70 54.37 7.481 55.964 .011 .427 -.056 .833

IQ 30 18 24 42 31.03 4.709 22.171 .753 .427 .594 .833

SERVQ 30 18 24 42 32.07 4.961 24.616 .547 .427 -.368 .833

PU 30 18 24 42 31.97 3.996 15.964 1.013 .427 1.160 .833

US 30 36 48 84 62.13 10.037 100.740 .787 .427 .377 .833

Valid N

(listwise)

30

Descriptive Statistics

N Minimum Maximum Mean Std. Deviation

SQ 30 40 70 54.37 7.481

IQ 30 24 42 31.03 4.709

SERVQ 30 24 42 32.07 4.961

PU 30 24 42 31.97 3.996

US 30 48 84 62.13 10.037

Valid N

(listwise)

30

Lampiran 10 Analisis Deskriptif Frekuensi

User Satisfaction

(Y)

Y1

Frequency Percent Valid Percent

Cumulative Percent

Valid 4 9 30.0 30.0 30.0

5 12 40.0 40.0 70.0

6 6 20.0 20.0 90.0

7 3 10.0 10.0 100.0

Total 30 100.0 100.0

Y2

Cumulative Percent

Valid 4 6 20.0 20.0 20.0

5 17 56.7 56.7 76.7

6 4 13.3 13.3 90.0

7 3 10.0 10.0 100.0

Total 30 100.0 100.0

Y3

Cumulative Percent

Valid 4 8 26.7 26.7 26.7

5 15 50.0 50.0 76.7

(17)

7 3 10.0 10.0 100.0

Total 30 100.0 100.0

Y4

Cumulative Percent

Valid 4 10 33.3 33.3 33.3

5 11 36.7 36.7 70.0

6 6 20.0 20.0 90.0

7 3 10.0 10.0 100.0

Total 30 100.0 100.0

Y5

Cumulative Percent

Valid 4 5 16.7 16.7 16.7

5 14 46.7 46.7 63.3

6 8 26.7 26.7 90.0

7 3 10.0 10.0 100.0

Total 30 100.0 100.0

Y6

Cumulative Percent

Valid 4 7 23.3 23.3 23.3

5 16 53.3 53.3 76.7

6 4 13.3 13.3 90.0

7 3 10.0 10.0 100.0

Total 30 100.0 100.0

Y7

Cumulative Percent

Valid 4 6 20.0 20.0 20.0

5 16 53.3 53.3 73.3

6 5 16.7 16.7 90.0

7 3 10.0 10.0 100.0

Total 30 100.0 100.0

Y8

Cumulative Percent

Valid 4 7 23.3 23.3 23.3

5 16 53.3 53.3 76.7

6 4 13.3 13.3 90.0

7 3 10.0 10.0 100.0

Total 30 100.0 100.0

Y9

Cumulative Percent

Valid 4 6 20.0 20.0 20.0

5 12 40.0 40.0 60.0

6 9 30.0 30.0 90.0

7 3 10.0 10.0 100.0

(18)

Y10

Cumulative Percent

Valid 3 1 3.3 3.3 3.3

4 5 16.7 16.7 20.0

5 12 40.0 40.0 60.0

6 9 30.0 30.0 90.0

7 3 10.0 10.0 100.0

Total 30 100.0 100.0

Y11

Cumulative Percent

Valid 4 7 23.3 23.3 23.3

5 12 40.0 40.0 63.3

6 7 23.3 23.3 86.7

7 4 13.3 13.3 100.0

Total 30 100.0 100.0

Y12

Cumulative Percent

Valid 4 5 16.7 16.7 16.7

5 16 53.3 53.3 70.0

6 5 16.7 16.7 86.7

7 4 13.3 13.3 100.0

Total 30 100.0 100.0

TOTAL Y

Cumulative Percent

Valid 48 3 10.0 10.0 10.0

50 1 3.3 3.3 13.3

51 1 3.3 3.3 16.7

53 1 3.3 3.3 20.0

56 2 6.7 6.7 26.7

57 2 6.7 6.7 33.3

59 2 6.7 6.7 40.0

60 4 13.3 13.3 53.3

61 1 3.3 3.3 56.7

62 1 3.3 3.3 60.0

64 2 6.7 6.7 66.7

65 3 10.0 10.0 76.7

68 1 3.3 3.3 80.0

70 1 3.3 3.3 83.3

72 1 3.3 3.3 86.7

74 1 3.3 3.3 90.0

84 3 10.0 10.0 100.0

Total 30 100.0 100.0

Statistics

(19)

Missing 0 0 0 0 0 0 0 0 0 0 0 0 0 Mean 5.10 5.13 5.07 5.07 5.30 5.10 5.17 5.10 5.30 5.27 5.27 5.27 62.13 Std. Deviation .960 .860 .907 .980 .877 .885 .874 .885 .915 .980 .980 .907 10.037

Analisis Deskriptif Frekuensi

System Quality

(X1)

X1.1

Cumulative Percent

Valid 4 3 10.0 10.0 10.0

5 11 36.7 36.7 46.7

6 10 33.3 33.3 80.0

7 6 20.0 20.0 100.0

Total 30 100.0 100.0

X1.2

Cumulative Percent

Valid 3 1 3.3 3.3 3.3

4 1 3.3 3.3 6.7

5 14 46.7 46.7 53.3

6 4 13.3 13.3 66.7

7 10 33.3 33.3 100.0

Total 30 100.0 100.0

X1.3

Cumulative Percent

Valid 1 1 3.3 3.3 3.3

2 1 3.3 3.3 6.7

3 4 13.3 13.3 20.0

4 6 20.0 20.0 40.0

5 4 13.3 13.3 53.3

6 6 20.0 20.0 73.3

7 8 26.7 26.7 100.0

Total 30 100.0 100.0

X1.4

Cumulative Percent

Valid 1 1 3.3 3.3 3.3

4 1 3.3 3.3 6.7

5 3 10.0 10.0 16.7

6 18 60.0 60.0 76.7

7 7 23.3 23.3 100.0

Total 30 100.0 100.0

X1.5

Cumulative Percent

Valid 4 1 3.3 3.3 3.3

5 11 36.7 36.7 40.0

6 12 40.0 40.0 80.0

7 6 20.0 20.0 100.0

(20)

X1.6

Cumulative Percent

Valid 3 3 10.0 10.0 10.0

4 1 3.3 3.3 13.3

5 6 20.0 20.0 33.3

6 16 53.3 53.3 86.7

7 4 13.3 13.3 100.0

Total 30 100.0 100.0

X1.7

Cumulative Percent

Valid 4 3 10.0 10.0 10.0

5 10 33.3 33.3 43.3

6 13 43.3 43.3 86.7

7 4 13.3 13.3 100.0

Total 30 100.0 100.0

X1.8

Cumulative Percent

Valid 3 3 10.0 10.0 10.0

4 4 13.3 13.3 23.3

5 9 30.0 30.0 53.3

6 11 36.7 36.7 90.0

7 3 10.0 10.0 100.0

X1.9

Cumulative Percent

Valid 2 1 3.3 3.3 3.3

3 2 6.7 6.7 10.0

4 8 26.7 26.7 36.7

5 10 33.3 33.3 70.0

6 7 23.3 23.3 93.3

7 2 6.7 6.7 100.0

Total 30 100.0 100.0

X1.10

Cumulative Percent

Valid 2 2 6.7 6.7 6.7

3 1 3.3 3.3 10.0

4 6 20.0 20.0 30.0

5 7 23.3 23.3 53.3

6 12 40.0 40.0 93.3

7 2 6.7 6.7 100.0

Total 30 100.0 100.0

TOTAL X1

Cumulative Percent

Valid 40 1 3.3 3.3 3.3

41 1 3.3 3.3 6.7

42 1 3.3 3.3 10.0

(21)

47 1 3.3 3.3 16.7

48 1 3.3 3.3 20.0

49 1 3.3 3.3 23.3

50 4 13.3 13.3 36.7

52 1 3.3 3.3 40.0

53 1 3.3 3.3 43.3

54 1 3.3 3.3 46.7

55 1 3.3 3.3 50.0

56 1 3.3 3.3 53.3

57 3 10.0 10.0 63.3

58 2 6.7 6.7 70.0

59 1 3.3 3.3 73.3

60 4 13.3 13.3 86.7

61 1 3.3 3.3 90.0

62 1 3.3 3.3 93.3

70 2 6.7 6.7 100.0

Total 30 100.0 100.0

Statistics

X1.1 X1.2 X1.3 X1.4 X1.5 X1.6 X1.7 X1.8 X1.9 X1.10 TOTALX1 N Valid 30 30 30 30 30 30 30 30 30 30 30

Missing 0 0 0 0 0 0 0 0 0 0 0

Mean 5.63 5.70 5.03 5.90 5.77 5.57 5.60 5.23 4.87 5.07 54.37 Std. Deviation .928 1.088 1.712 1.155 .817 1.104 .855 1.135 1.167 1.285 7.481

Analisis Deskriptif Frekuensi

Information Quality

(X2)

X2.1

Cumulative Percent

Valid 4 4 13.3 13.3 13.3

5 19 63.3 63.3 76.7

6 3 10.0 10.0 86.7

7 4 13.3 13.3 100.0

Total 30 100.0 100.0

X2.2

Cumulative Percent

Valid 4 7 23.3 23.3 23.3

5 16 53.3 53.3 76.7

6 3 10.0 10.0 86.7

7 4 13.3 13.3 100.0

Total 30 100.0 100.0

X2.3

Cumulative Percent

Valid 3 1 3.3 3.3 3.3

4 4 13.3 13.3 16.7

5 15 50.0 50.0 66.7

(22)

7 4 13.3 13.3 100.0

Total 30 100.0 100.0

X2.4

Cumulative Percent

Valid 4 5 16.7 16.7 16.7

5 18 60.0 60.0 76.7

6 4 13.3 13.3 90.0

7 3 10.0 10.0 100.0

Total 30 100.0 100.0

X2.5

Cumulative Percent

Valid 4 7 23.3 23.3 23.3

5 16 53.3 53.3 76.7

6 5 16.7 16.7 93.3

7 2 6.7 6.7 100.0

Total 30 100.0 100.0

X2.6

Cumulative Percent

Valid 4 7 23.3 23.3 23.3

5 13 43.3 43.3 66.7

6 8 26.7 26.7 93.3

7 2 6.7 6.7 100.0

Total 30 100.0 100.0

TOTAL X2

Cumulative Percent

Valid 24 4 13.3 13.3 13.3

27 1 3.3 3.3 16.7

28 1 3.3 3.3 20.0

29 1 3.3 3.3 23.3

30 12 40.0 40.0 63.3

31 4 13.3 13.3 76.7

36 4 13.3 13.3 90.0

39 1 3.3 3.3 93.3

42 2 6.7 6.7 100.0

Total 30 100.0 100.0

Statistics

X2.1 X2.2 X2.3 X2.4 X2.5 X2.6 TOTALX2

N Valid 30 30 30 30 30 30 30

Missing 0 0 0 0 0 0 0

Mean 5.23 5.13 5.27 5.17 5.07 5.17 31.03

Std. Deviation .858 .937 .980 .834 .828 .874 4.709

Analisis Deskriptif Frekuensi

Service Quality

(X3)

X3.1

Cumulative Percent

Valid 4 2 6.7 6.7 6.7

(23)

6 7 23.3 23.3 90.0

7 3 10.0 10.0 100.0

Total 30 100.0 100.0

X3.2

Cumulative Percent

Valid 3 1 3.3 3.3 3.3

4 6 20.0 20.0 23.3

5 13 43.3 43.3 66.7

6 7 23.3 23.3 90.0

7 3 10.0 10.0 100.0

Total 30 100.0 100.0

X3.3

Cumulative Percent

Valid 4 2 6.7 6.7 6.7

5 18 60.0 60.0 66.7

6 7 23.3 23.3 90.0

7 3 10.0 10.0 100.0

Total 30 100.0 100.0

X3.4

Cumulative Percent

Valid 3 3 10.0 10.0 10.0

4 5 16.7 16.7 26.7

5 10 33.3 33.3 60.0

6 9 30.0 30.0 90.0

7 3 10.0 10.0 100.0

Total 30 100.0 100.0

X3.5

Cumulative Percent

Valid 4 3 10.0 10.0 10.0

5 13 43.3 43.3 53.3

6 11 36.7 36.7 90.0

7 3 10.0 10.0 100.0

Total 30 100.0 100.0

X.3.6

Cumulative Percent

Valid 3 1 3.3 3.3 3.3

4 2 6.7 6.7 10.0

5 12 40.0 40.0 50.0

6 9 30.0 30.0 80.0

7 6 20.0 20.0 100.0

Total 30 100.0 100.0

TOTALX3

Cumulative Percent

Valid 24 1 3.3 3.3 3.3

25 1 3.3 3.3 6.7

(24)

27 1 3.3 3.3 16.7

28 2 6.7 6.7 23.3

30 10 33.3 33.3 56.7

32 1 3.3 3.3 60.0

33 2 6.7 6.7 66.7

36 5 16.7 16.7 83.3

37 2 6.7 6.7 90.0

42 3 10.0 10.0 100.0

Total 30 100.0 100.0

Statistics

X3.1 X3.2 X3.3 X3.4 X3.5 X.3.6

TOTALX 3 N Valid 30 30 30 30 30 30 30

Missing 0 0 0 0 0 0 0

Mean 5.37 5.17 5.37 5.13 5.47 5.57 32.07 Std. Deviation .765 .986 .765 1.137 .819 1.006 4.961

Analisis Deskriptif Frekuensi

Perceived Usefulness

(Z)

Z1

Cumulative Percent

Valid 3 1 3.3 3.3 3.3

4 4 13.3 13.3 16.7

5 15 50.0 50.0 66.7

6 8 26.7 26.7 93.3

7 2 6.7 6.7 100.0

Total 30 100.0 100.0

Z2

Cumulative Percent

Valid 4 1 3.3 3.3 3.3

5 18 60.0 60.0 63.3

6 9 30.0 30.0 93.3

7 2 6.7 6.7 100.0

Total 30 100.0 100.0

Z3

Cumulative Percent

Valid 4 1 3.3 3.3 3.3

5 21 70.0 70.0 73.3

6 6 20.0 20.0 93.3

7 2 6.7 6.7 100.0

Total 30 100.0 100.0

Z4

Cumulative Percent

Valid 4 1 3.3 3.3 3.3

5 18 60.0 60.0 63.3

6 9 30.0 30.0 93.3

(25)

Z1

Cumulative Percent

Valid 3 1 3.3 3.3 3.3

4 4 13.3 13.3 16.7

5 15 50.0 50.0 66.7

6 8 26.7 26.7 93.3

7 2 6.7 6.7 100.0

Total 30 100.0 100.0

Z5

Cumulative Percent

Valid 4 1 3.3 3.3 3.3

5 21 70.0 70.0 73.3

6 6 20.0 20.0 93.3

7 2 6.7 6.7 100.0

Total 30 100.0 100.0

Z6

Cumulative Percent

Valid 4 1 3.3 3.3 3.3

5 21 70.0 70.0 73.3

6 4 13.3 13.3 86.7

7 4 13.3 13.3 100.0

Total 30 100.0 100.0

TOTAL Z

Cumulative Percent

Valid 24 1 3.3 3.3 3.3

28 1 3.3 3.3 6.7

29 2 6.7 6.7 13.3

30 15 50.0 50.0 63.3

33 3 10.0 10.0 73.3

34 1 3.3 3.3 76.7

36 3 10.0 10.0 86.7

37 2 6.7 6.7 93.3

42 2 6.7 6.7 100.0

Total 30 100.0 100.0

Statistics

Z1 Z2 Z3 Z4 Z5 Z6

TOTAL Z N Valid 30 30 30 30 30 30 30

(26)

Lampiran 11 Kisaran Teoritis Total Skor Alat Ukur Untuk Masing - Masing Variabel

Dan Rekapitulasi Data Variabel

Kisaran Teoritis Total Skor Alat Ukur Untuk Masing - Masing Variabel

N

o

Nama Variabel

Jumlah

Instrum

en

Total Skor Kisaran Teoritis Alat Ukur

Skala 7

Skala

6 Skala

5 Skala

4 Skala

3 Skala

2 Skala

1

1 User

Satisfaction

12

34

71

169

81

1

0

2 System Quality

10

52

109

85

34

14

4

2

3 Information

Quality

6

19

29

97

34

1

0

4 Service Quality

6

21

50

84

20

5

0

5 Perceived

Usefulness

6

14

42

114

9

1

0

0 Rekapitulasi Data Variabel

SQ IQ SERVQ PU US

53 31 25 28 59

42 30 33 29 57

57 36 37 37 74

41 30 27 30 50

56 39 37 37 70

49 30 30 30 60

50 31 28 33 65

47 28 26 30 51

50 31 30 33 65

48 27 36 30 60

(27)

57 30 30 30 48

60 30 30 30 56

40 24 24 24 48

50 30 26 30 60

54 36 30 36 68

58 24 32 30 53

61 30 30 30 60

62 30 36 30 64

59 30 30 30 57

45 30 30 30 59

52 29 36 34 62

55 30 36 29 61

57 24 33 30 64

60 30 30 30 56

70 42 42 42 84

60 42 36 42 72

60 36 42 36 84

70 36 42 36 84

(28)

Lampiran 12 Tabulasi Variabel Penelitian

USER SATISFACTION (Y)

X5.1 X5.2 X5.3 X5.4 X5.5 X5.6 X5.7 X5.8 X5.9 X5.10 X5.11 X5.12 TOTAL

4 5 5 5 5 5 5 5 5 5 5 5 59

5 5 4 4 5 5 5 5 5 5 4 5 57

6 6 6 6 6 6 6 6 6 6 7 7 74

4 5 4 4 5 4 4 4 4 4 4 4 50

5 6 6 6 6 6 6 5 6 6 6 6 70

5 5 5 5 5 5 5 5 5 5 5 5 60

6 5 5 5 6 5 5 5 6 6 6 5 65

4 5 5 4 5 5 4 4 4 3 4 4 51

6 5 5 5 6 5 5 5 6 6 6 5 65

5 5 5 5 5 5 5 5 5 5 5 5 60

4 4 4 4 4 4 4 4 4 4 4 4 48

4 4 4 4 5 5 5 5 5 5 5 5 56

4 4 4 4 4 4 4 4 4 4 4 4 48

5 5 5 5 5 5 5 5 5 5 5 5 60

5 5 5 5 6 6 6 6 6 6 6 6 68

4 4 4 4 4 4 5 5 4 5 5 5 53

5 5 5 5 5 5 5 5 5 5 5 5 60

5 5 5 5 4 4 6 6 6 6 6 6 64

5 5 5 4 5 5 5 4 5 5 4 5 57

5 5 5 5 5 5 5 5 5 4 5 5 59

5 5 5 6 6 4 4 4 6 6 5 6 62

5 5 5 6 5 5 5 5 5 5 5 5 61

6 6 6 6 5 5 5 5 5 5 5 5 64

4 4 4 4 5 5 5 5 5 5 5 5 56

7 7 7 7 7 7 7 7 7 7 7 7 84

6 6 6 6 6 6 6 6 6 6 6 6 72

7 7 7 7 7 7 7 7 7 7 7 7 84

pSYSTEM QUALITY (X1)

X1.1 X1.2 X1.3 X1.4 X1.5 X1.6 X1.7 X1.8 X1.9 X1.10 TOTAL

6 7 2 7 7 6 6 7 3 2 53

5 5 3 5 5 5 5 3 4 2 42

7 5 6 6 5 6 7 5 4 6 57

5 5 1 1 5 5 5 5 4 5 41

6 5 6 6 5 6 7 5 4 6 56

(29)

5 5 4 6 5 3 5 6 5 6 50

6 5 4 6 6 6 5 3 2 4 47

5 5 4 6 5 3 5 6 5 6 50

4 5 5 5 5 5 4 5 5 5 48

5 5 5 6 7 6 6 6 6 6 58

5 5 5 7 7 7 6 5 5 5 57

6 6 6 6 6 6 6 6 6 6 60

4 4 4 4 4 4 4 4 4 4 40

6 3 3 6 5 5 6 6 5 5 50

6 5 4 6 6 6 5 6 6 4 54

6 7 7 6 6 6 6 4 5 5 58

5 7 7 7 7 7 6 5 5 5 61

6 7 7 6 6 6 6 6 6 6 62

5 7 7 7 6 6 6 5 5 5 59

5 5 3 6 5 5 4 5 4 3 45

7 7 3 6 6 6 5 3 3 6 52

7 7 6 6 6 6 5 4 4 4 55

7 7 7 6 6 6 6 4 4 4 57

4 6 7 7 6 6 6 6 6 6 60

7 7 7 7 7 7 7 7 7 7 70

6 6 6 6 6 6 6 6 6 6 60

7 7 7 7 7 7 7 7 7 7 70

INFORMATION QUALITY (X2)

X2.1 X2.2 X2.3 X2.4 X2.5 X2.6 TOTAL

5 5 3 6 6 6 31

5 5 5 5 5 5 30

7 7 7 5 4 6 36

5 5 5 5 5 5 30

7 7 7 7 6 5 39

5 5 5 5 5 5 30

5 4 6 5 5 6 31

5 5 5 5 4 4 28

5 4 6 5 5 6 31

5 5 5 4 4 4 27

4 4 4 4 4 4 24

5 5 5 5 5 5 30

4 4 4 4 4 4 24

5 5 5 5 5 5 30

(30)

4 4 4 4 4 4 24

5 5 5 5 5 5 30

5 5 5 5 5 4 29

5 5 5 5 5 5 30

4 4 4 4 4 4 24

5 5 5 5 5 5 30

7 7 7 7 7 7 42

6 6 6 6 6 6 36

SERVICE QUALITY (X3)

X3.1 X3.2 X3.3 X3.4 X3.5 X3.6 TOTAL

5 3 5 3 4 5 25

5 5 5 6 6 6 33

6 6 6 6 6 7 37

5 5 5 3 5 4 27

6 6 6 6 6 7 37

5 5 5 5 5 5 30

5 4 5 4 5 5 28

5 4 4 4 4 5 26

5 4 5 4 6 6 30

6 6 6 6 6 6 36

5 5 5 5 5 5 30

4 4 4 4 4 4 24

5 5 5 3 5 3 26

4 4 5 5 6 6 30

5 5 5 5 5 7 32

5 5 5 5 5 5 30

6 6 6 6 6 6 36

5 5 5 5 5 5 30

6 6 6 6 6 6 36

5 5 5 6 6 6 33

5 5 5 5 5 5 30

7 7 7 7 7 7 42

(31)

7 7 7 7 7 7 42

PERCEIVED USEFULNESS (Z)

X4.1 X4.2 X4.3 X4.4 X4.5 X4.6 TOTAL

3 5 5 5 5 5 28

4 5 5 5 5 5 29

6 6 6 6 6 7 37

5 5 5 5 5 5 30

6 6 6 6 6 7 37

5 5 5 5 5 5 30

6 6 5 6 5 5 33

5 5 5 5 5 5 30

6 6 5 6 5 5 33

5 5 5 5 5 5 30

4 4 4 4 4 4 24

5 5 5 5 5 5 30

6 6 6 6 6 6 36

5 5 5 5 5 5 30

4 6 6 6 6 6 34

4 5 5 5 5 5 29

5 5 5 5 5 5 30

7 7 7 7 7 7 42

6 6 6 6 6 6 36

(32)

Lampiran 16 Uji Validitas

Hasil Uji Validitas

User Satisfaction

(Y)

(33)

(34)

(35)

(36)

Sum of **. Correlation is significant at the 0.01 level (2-tailed).

Hasil Uji Validitas

System Quality

(X1)

(37)

Sum of Squares and Cross-products

11.367 29.300 84.967 31.100 16.233 27.433 24.400 8.767 31.133 30.933 295.633

Covariance .392 1.010 2.930 1.072 .560 .946 .841 .302 1.074 1.067 10.194

N 30 30 30 30 30 30 30 30 30 30 30

X1.4 Pearson Correlation

.286 .414* .542** 1 .595** .397* .482** .308 .271 .191 .675** Sig.

(2-tailed)

.125 .023 .002 .001 .030 .007 .098 .147 .313 .000 Sum of

Squares and Cross-products

8.900 15.100 31.100 38.700 16.300 14.700 13.800 11.700 10.600 8.200 169.100

Covariance .307 .521 1.072 1.334 .562 .507 .476 .403 .366 .283 5.831

N 30 30 30 30 30 30 30 30 30 30 30

.384* .656** .400* .595** 1 .763** .553** .321 .328 .180 .742** Sig.

(2-tailed)

.036 .000 .028 .001 .000 .002 .084 .077 .342 .000 Sum of

8.433 16.900 16.233 16.300 19.367 19.967 11.200 8.633 9.067 5.467 131.567

Covariance .291 .583 .560 .562 .668 .689 .386 .298 .313 .189 4.537

N 30 30 30 30 30 30 30 30 30 30 30

.479** .548** .500** .397* .763** 1 .614** .028 .195 .094 .667** Sig.

(2-tailed)

.007 .002 .005 .030 .000 .000 .881 .303 .621 .000 Sum of

14.233 19.100 27.433 14.700 19.967 35.367 16.800 1.033 7.267 3.867 159.767

Covariance .491 .659 .946 .507 .689 1.220 .579 .036 .251 .133 5.509

N 30 30 30 30 30 30 30 30 30 30 30

.548** .386* .575** .482** .553** .614** 1 .419* .394* .496** .805** Sig.

(2-tailed)

(38)

12.600 10.400 24.400 13.800 11.200 16.800 21.200 11.800 11.400 15.800 149.400

Covariance .434 .359 .841 .476 .386 .579 .731 .407 .393 .545 5.152

N 30 30 30 30 30 30 30 30 30 30 30

.019 .059 .156 .308 .321 .028 .419* 1 .701** .438* .517** Sig.

(2-tailed)

.922 .758 .412 .098 .084 .881 .021 .000 .015 .003 Sum of

.567 2.100 8.767 11.700 8.633 1.033 11.800 37.367 26.933 18.533 127.433

Covariance .020 .072 .302 .403 .298 .036 .407 1.289 .929 .639 4.394

N 30 30 30 30 30 30 30 30 30 30 30

-.015 .158 .538** .271 .328 .195 .394* .701** 1 .604** .662** Sig.

(2-tailed)

.938 .405 .002 .147 .077 .303 .031 .000 .000 .000 Sum of

-.467 5.800 31.133 10.600 9.067 7.267 11.400 26.933 39.467 26.267 167.467

Covariance -.016 .200 1.074 .366 .313 .251 .393 .929 1.361 .906 5.775

N 30 30 30 30 30 30 30 30 30 30 30

.195 .138 .485** .191 .180 .094 .496** .438* .604** 1 .607** Sig.

(2-tailed)

.302 .466 .007 .313 .342 .621 .005 .015 .000 .000 Sum of

6.733 5.600 30.933 8.200 5.467 3.867 15.800 18.533 26.267 47.867 169.267

Covariance .232 .193 1.067 .283 .189 .133 .545 .639 .906 1.651 5.837

N 30 30 30 30 30 30 30 30 30 30 30

X1 Pearson Correlation

.502** .646** .796** .675** .742** .667** .805** .517** .662** .607** 1 Sig.

(2-tailed)

(39)

101.033 152.300 295.633 169.100 131.567 159.767 149.400 127.433 167.467 169.267 1622.967

Covariance 3.484 5.252 10.194 5.831 4.537 5.509 5.152 4.394 5.775 5.837 55.964

N 30 30 30 30 30 30 30 30 30 30 30

**. Correlation is significant at the 0.01 level (2-tailed). *. Correlation is significant at the 0.05 level (2-tailed).

Hasil Uji Validitas

Information Quality

(X2)

Correlations

X2.1 X.2 X2.3 X2.4 X2.5 X2.6 X2 X2.1 Pearson Correlation 1 .946** .866** .859** .705** .728** .962**

Sig. (2-tailed) .000 .000 .000 .000 .000 .000 Sum of Squares and Cross-products 21.367 22.067 21.133 17.833 14.533 15.833 112.767 Covariance .737 .761 .729 .615 .501 .546 3.889

N 30 30 30 30 30 30 30

X.2 Pearson Correlation .946** 1 .711** .809** .655** .561** .882** Sig. (2-tailed) .000 .000 .000 .000 .001 .000 Sum of Squares and Cross-products 22.067 25.467 18.933 18.333 14.733 13.333 112.867 Covariance .761 .878 .653 .632 .508 .460 3.892

N 30 30 30 30 30 30 30

X2.3 Pearson Correlation .866** .711** 1 .661** .530** .671** .842** Sig. (2-tailed) .000 .000 .000 .003 .000 .000 Sum of Squares and Cross-products 21.133 18.933 27.867 15.667 12.467 16.667 112.733 Covariance .729 .653 .961 .540 .430 .575 3.887

N 30 30 30 30 30 30 30

X2.4 Pearson Correlation .859** .809** .661** 1 .933** .765** .938** Sig. (2-tailed) .000 .000 .000 .000 .000 .000 Sum of Squares and Cross-products 17.833 18.333 15.667 20.167 18.667 16.167 106.833 Covariance .615 .632 .540 .695 .644 .557 3.684

N 30 30 30 30 30 30 30

X2.5 Pearson Correlation .705** .655** .530** .933** 1 .794** .858** Sig. (2-tailed) .000 .000 .003 .000 .000 .000 Sum of Squares and Cross-products 14.533 14.733 12.467 18.667 19.867 16.667 96.933 Covariance .501 .508 .430 .644 .685 .575 3.343

N 30 30 30 30 30 30 30

(40)

N 30 30 30 30 30 30 30 X2 Pearson Correlation .962** .882** .842** .938** .858** .845** 1

Sig. (2-tailed) .000 .000 .000 .000 .000 .000 Sum of Squares and Cross-products 112.767 112.867 112.733 106.833 96.933 100.833 642.967 Covariance 3.889 3.892 3.887 3.684 3.343 3.477 22.171

N 30 30 30 30 30 30 30

**. Correlation is significant at the 0.01 level (2-tailed).

Hasil Uji Validitas

Service Quality

(X3)

Correlations

X3.1 X3.2 X3.3 X3.4 X3.5 X3.6 X3 X3.1 Pearson Correlation 1 .877** .941** .735** .763** .662** .902**

N 30 30 30 30 30 30 30

X3.2 Pearson Correlation .877** 1 .877** .841** .797** .597** .914** Sig. (2-tailed) .000 .000 .000 .000 .000 .000 Sum of Squares and Cross-products 19.167 28.167 19.167 27.333 18.667 17.167 129.667 Covariance .661 .971 .661 .943 .644 .592 4.471

N 30 30 30 30 30 30 30

X3.3 Pearson Correlation .941** .877** 1 .775** .873** .706** .938** Sig. (2-tailed) .000 .000 .000 .000 .000 .000 Sum of Squares and Cross-products 15.967 19.167 16.967 19.533 15.867 15.767 103.267 Covariance .551 .661 .585 .674 .547 .544 3.561

N 30 30 30 30 30 30 30

X3.4 Pearson Correlation .735** .841** .775** 1 .820** .806** .928** Sig. (2-tailed) .000 .000 .000 .000 .000 .000 Sum of Squares and Cross-products 18.533 27.333 19.533 37.467 22.133 26.733 151.733 Covariance .639 .943 .674 1.292 .763 .922 5.232

N 30 30 30 30 30 30 30

X3.5 Pearson Correlation .763** .797** .873** .820** 1 .756** .917** Sig. (2-tailed) .000 .000 .000 .000 .000 .000 Sum of Squares and Cross-products 13.867 18.667 15.867 22.133 19.467 18.067 108.067 Covariance .478 .644 .547 .763 .671 .623 3.726

N 30 30 30 30 30 30 30

X3.6 Pearson Correlation .662** .597** .706** .806** .756** 1 .842** Sig. (2-tailed) .000 .000 .000 .000 .000 .000 Sum of Squares and Cross-products 14.767 17.167 15.767 26.733 18.067 29.367 121.867 Covariance .509 .592 .544 .922 .623 1.013 4.202

(41)

X3 Pearson Correlation .902** .914** .938** .928** .917** .842** 1 Sig. (2-tailed) .000 .000 .000 .000 .000 .000

Sum of Squares and Cross-products 99.267 129.667 103.267 151.733 108.067 121.867 713.867 Covariance 3.423 4.471 3.561 5.232 3.726 4.202 24.616

N 30 30 30 30 30 30 30

**. Correlation is significant at the 0.01 level (2-tailed).

Hasil Uji Validitas

Perceived Usefulness

(Z)

Correlations

Z1.1 Z1.2 Z1.3 Z1.4 Z1.5 Z1.6 Z Z1.1 Pearson Correlation 1 .784** .669** .784** .669** .651** .829**

N 30 30 30 30 30 30 30

Z1.2 Pearson Correlation .784** 1 .895** 1.000** .895** .842** .965** Sig. (2-tailed) .000 .000 .000 .000 .000 .000 Sum of Squares and Cross-products 13.600 13.200 11.400 13.200 11.400 12.600 75.400 Covariance .469 .455 .393 .455 .393 .434 2.600

N 30 30 30 30 30 30 30

Z1.3 Pearson Correlation .669** .895** 1 .895** 1.000** .948** .958** Sig. (2-tailed) .000 .000 .000 .000 .000 .000 Sum of Squares and Cross-products 11.200 11.400 12.300 11.400 12.300 13.700 72.300 Covariance .386 .393 .424 .393 .424 .472 2.493

N 30 30 30 30 30 30 30

Z1.4 Pearson Correlation .784** 1.000** .895** 1 .895** .842** .965** Sig. (2-tailed) .000 .000 .000 .000 .000 .000 Sum of Squares and Cross-products 13.600 13.200 11.400 13.200 11.400 12.600 75.400 Covariance .469 .455 .393 .455 .393 .434 2.600

N 30 30 30 30 30 30 30

Z1.5 Pearson Correlation .669** .895** 1.000** .895** 1 .948** .958** Sig. (2-tailed) .000 .000 .000 .000 .000 .000 Sum of Squares and Cross-products 11.200 11.400 12.300 11.400 12.300 13.700 72.300 Covariance .386 .393 .424 .393 .424 .472 2.493

N 30 30 30 30 30 30 30

Z1.6 Pearson Correlation .651** .842** .948** .842** .948** 1 .929** Sig. (2-tailed) .000 .000 .000 .000 .000 .000 Sum of Squares and Cross-products 12.800 12.600 13.700 12.600 13.700 16.967 82.367 Covariance .441 .434 .472 .434 .472 .585 2.840

(42)

Z Pearson Correlation .829** .965** .958** .965** .958** .929** 1 Sig. (2-tailed) .000 .000 .000 .000 .000 .000

Sum of Squares and Cross-products 85.200 75.400 72.300 75.400 72.300 82.367 462.967 Covariance 2.938 2.600 2.493 2.600 2.493 2.840 15.964

N 30 30 30 30 30 30 30

(43)

Lampiran 14 Hasil Uji Reliabilitas

Hasil Uji Reliabilitas

User Satisfaction

(Y)

Reliability Statistics

Cronbach's

Alpha

Cronbach's

Alpha Based

on

Standardized

Items

N of

Items

.981

12 Item-Total Statistics

Scale Mean

if Item

Deleted

Scale

Variance if

Item Deleted

Corrected

Item-Total

Correlation

Squared

Multiple

Correlation

Cronbach's

Alpha if Item

Deleted

Y1

57.03

84.171 .889

.901

.980

Y2

57.00

85.862 .887

.971

.980

Y3

57.07

84.754 .908

.975

.979

Y4

57.07

83.857 .887

.926

.980

Y5

56.83

86.006 .859

.975

.980

Y6

57.03

85.757 .867

.974

.980

Y7

56.97

85.344 .906

.986

.979

Y8

57.03

85.551 .880

.955

.980

Y9

56.83

84.213 .934

.960

.979

Y10

56.87

83.982 .879

.957

.980

Y11

56.87

83.430 .913

.939

.979

Y12

56.87

84.602 .918

.915

.979

Hasil Uji Reliabilitas

System Quality

(X1)

Reliability Statistics

Cronbach's

Alpha

Cronbach's

Alpha Based

on

Standardized

Items

N of

Items

(44)

Item-Total Statistics

Scale Mean

if Item

Deleted

Scale

Variance if

Item Deleted

Corrected

Item-Total

Correlation

Squared

Multiple

Correlation

Cronbach's

Alpha if Item

Deleted

X1.1

48.73

49.857 .400

.521

.846

X1.2

48.67

46.644 .548

.698

.835

X1.3

49.33

38.506 .684

.833

.824

X1.4

48.47

45.637 .576

.638

.832

X1.5

48.60

47.559 .687

.845

.828

X1.6

48.80

46.166 .572

.801

.832

X1.7

48.77

46.392 .759

.753

.822

X1.8

49.13

48.464 .393

.753

.848

X1.9

49.50

45.776 .559

.793

.833

X1.10

49.30

45.941 .481

.559

.842

Hasil Uji Reliabilitas

Information Quality

(X2)

Reliability Statistics

Cronbach's

Alpha

Cronbach's

Alpha Based

on

Standardized

Items

N of

Items

.944

.946

6 Item-Total Statistics

Scale Mean

if Item

Deleted

Scale

Variance if

Item Deleted

Corrected

Item-Total

Correlation

Squared

Multiple

Correlation

Cronbach's

Alpha if Item

Deleted

X2.1

25.80

15.131 .944

.993

.921

X.2

25.90

15.266 .823

.978

.935

X2.3

25.77

15.357 .762

.919

.944

X2.4

25.87

15.499 .910

.970

.925

X2.5

25.97

16.171 .798

.955

.938

(45)

Hasil Uji Reliabilitas

Service Quality

(X3)

Reliability Statistics

Cronbach's

Alpha

Cronbach's

Alpha Based

on

Standardized

Items

N of

Items

.951

.957

6 Item-Total Statistics

Scale Mean

if Item

Deleted

Scale

Variance if

Item Deleted

Corrected

Item-Total

Correlation

Squared

Multiple

Correlation

Cronbach's

Alpha if Item

Deleted

X3.1

26.70

18.355 .866

.922

.941

X3.2

26.90

16.645 .870

.904

.939

X3.3

26.70

18.079 .915

.944

.937

X3.4

26.93

15.444 .882

.878

.940

X3.5

26.60

17.834 .883

.854

.938

X3.6

26.50

17.224 .764

.785

.952

Hasil Uji Reliabilitas

Perceived Usefulness

(Z)

Reliability Statistics

Cronbach's

Alpha

Cronbach's

Alpha Based

on

Standardized

Items

N of

Items

.965

.971

6 Item-Total Statistics

Scale Mean

if Item

Deleted

Scale

Variance if

Item Deleted

Corrected

Item-Total

Correlation

Squared

Multiple

Correlation

Cronbach's

Alpha if Item

Deleted

Z1.1

26.77

10.875 .736

.

.981

Z1.2

26.57

11.220 .949

.

.952

Z1.3

26.67

11.402 .941

.

.953

Z1.4

26.57

11.220 .949

.

.952

Z1.5

26.67

11.402 .941

.

.953

(46)

Lampiran 15 Uji Normalitas

Uji Normalitas

Kolmogrov-Smirnov

Tests of Normality

Kolmogorov-Smirnov

a

Shapiro-Wilk

Statistic

Df

Sig.

Statistic

df

Sig.

US

.154

30 .066

.920

30 .028

a. Lilliefors Significance Correction

(47)

(48)

Lampiran 16 Uji Multikolinearitas

Uji Multikolinearitas

Coefficientsa

Model Unstandardized Coefficients Standardized Coefficients

t Sig.

Collinearity Statistics

B Std. Error Beta Tolerance VIF

1 (Constant) -4.519 7.679 -.589 .561

SQ .065 .162 .049 .403 .690 .589 1.699

IQ 1.047 .241 .491 4.345 .000 .667 1.498

SERVQ .955 .263 .472 3.626 .001 .504 1.986

a. Dependent Variable: US

Lampiran 17 Uji Heterokedastisitas

Lampiran 18 Uji Faktor

Uji Faktor Berdasarkan Nilai KMO

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .526

Bartlett's Test of Sphericity Approx. Chi-Square 14.417

Df 3

(49)

Uji Faktor Berdasarkan

Anti-Image Matrices

Anti-image Matrices

SQ IQ SERVQ

Anti-image Covariance SQ .394 -.183 .126

IQ -.183 .168 -.177

SERVQ .126 -.177 .293

Anti-image Correlation SQ .539a -.710 .370

IQ -.710 .515a -.794

SERVQ .370 -.794 .530a

a. Measures of Sampling Adequacy(MSA)

Lampiran 19 Uji F

ANOVAb

Model Sum of Squares df Mean Square F Sig.

1 Regression 2273.465 3 757.822 30.406 .000a

Residual 648.001 26 24.923

Total 2921.467 29

a. Predictors: (Constant), SERVQ, IQ, SQ b. Dependent Variable: US

Lampiran 20 Uji t

Coefficientsa

Model Unstandardized

Coefficients

Standardized Coefficients

t Sig.

Collinearity Statistics

B Std. Error Beta Tolerance VIF

1 (Constant) -4.519 7.679 -.589 .561

SQ .065 .162 .049 .403 .690 .589 1.699

IQ 1.047 .241 .491 4.345 .000 .667 1.498

SERVQ .955 .263 .472 3.626 .001 .504 1.986

a. Dependent Variable: US

Lampiran 21 Koefisien Determinasi (R

2

)

Model Summaryb

Model

R R Square

Adjusted R Square

Std. Error of the Estimate

Change Statistics R Square

Change

F

Change df1 df2

Sig. F Change

dimens ion0

1 .882a .778 .753 4.992 .778 30.406 3 26 .000

a. Predictors: (Constant), SERVQ, IQ, SQ b. Dependent Variable: US

Lampiran 22 Uji Residual

Uji Residual

Coefficientsa

Model

Unstandardized Coefficients

Standardized Coefficients

t Sig.

B Std. Error Beta