viii Judul : Pengalaman Pasien Penerima Bantuan Iuran program Jaminan Kesehatan Nasional yang menjalani perawatan di RSUD Gunungsitoli
Nama Mahasiswa : Yosafat Syukur Ndraha
NIM : 141121064
Program : S1 Keperawatan
Tahun : 2015/2016
ABSTRAK
Pemenuhan kebutuhan akan akan pelayanan kesehatan bagi fakir miskin dan orang tidak mampu dilakukan oleh pemerintah dengan melaksanakan ketentuan pasal 14 dan 17 Undang-undang nomor 40 tahun 2004 tentang Sistim Jaminan Sosial Nasional. Untuk Program Jaminan Kesehatan yang diselenggarakan oleh BPJS Kesehatan, Implementasinya telah dimulai 1 Januari 2014. Program tersebut disebut sebagai program Jaminan Kesehatan Nasional (JKN). Pemerintah menetapkan Peraturan Pemerintah Nomor 101 Tahun 2012 Tentang Penerima Bantuan Iuran Jaminan Kesehatan. Penerima bantuan iuran yang selanjutnya disebut PBI jaminan kesehatan adalah fakir miskin dan orang tidak mampu yang iurannya dibayar oleh pemerintah. Penelitian ini bertujuan untuk menggali pengalaman pasien Penerima Bantuan Iuran selama menjalani perawatan di RSUD Gunungsitoli. Penelitian ini menggunakan desain fenomenologi. Tekhnik pengambilan sampel menggunakan purposive sampling. Jumlah partisipan dalam penelitian ini adalah sebanyak 8 orang sesuai dengan kriteria yang telah ditentukan. Pengumpulan data pada penelitian ini dilakukan dengan wawancara mendalam. Hasil wawancara dianalisis dengan metode colaizzi. Penelitian ini menemukan 5 tema terkait pengalaman pasien PBI-JKN yang menjalani perawatan di RSUD Gunungsitoli, yaitu menerima pelayanan kesehatan yang memuaskan, memperoleh pelayanan kesehatan tanpa membedakan status sosial, mendapata informasi pelayanan dan administrasi yang tepat, mengeluh terhadap pelayanan tenaga kesehatan, mengeluhkan fasilitas ruangan pasien kurang memadai. Diharapkan agar fasilitas pelayanan kesehatan selalu memberikana pelayanan yang berkualitas bagi masyarakat miskin dan kurang mampu, baik sikap dan tindakan oleh tenaga kesehatan maupun fasilitas Rumah sakit yang memadai demi mendukung proses penyembuhan pasien.
Kata Kunci : Pasien penerima bantuan iuran, Pengalaman.
ix Title of the Thesis : The Experience of Patients Receiving Contributions of National Health Insurance Program during Their Hospitalization at RSUD Gunungsitoli
Name of Student : Yosafat Syukur Ndraha Std. ID Number : 141121064
Program : S1 Keperawatan Academic Year : 2015/ 2016
ABSTRACT
Health service for the poor and the indigent is fulfilled by the Government by implementing the provisions in the Article 14 and 17 of Law No.40/2004 regarding National Social Insurance System. As for the Health Insurance held by BPJS, its implementation has been initiated on January 1, 2014. The program is called JKN (National Health Insurance). The Government established Government Regulation No. 101/2012 regarding the Receiver of Health Insurance Contribution. The contribution receivers who are henceforth called PBI-JKN (Aid Contribution Receiver of Health Insurance) consist of the poor and the indigent whose contributions are paid by the Government. This research was aimed to elicit experience of the patients receiving PBI during their hospitalization at RSUD Gunungsitoli. It applied phenomenology research design. The samples were taken by using purposive sampling technique. The respondents were 8 patients in accordance with the determined criteria. The data were gathered through in-depth interviews. The results of the interviews were analyzed by applying the colaizzi analysis method. This research found out 5 themes regarding the experience of PBI-JKN patients who were hospitalized at RSUD Gunungsitoli; namely, the patients received satisfactory health service, experienced a health service that was not social strata-oriented, gained the accurate information about the service and administration, had complaints about the service of the health workers and about the facilities provided in the their wards which were not satisfactory. It is recommended that the health service facilities always provide a quality service to the poor and the indigent, either through the demeanor and action of the health workers, or the satisfactory facilities at the hospital in or der
to support the patients‟ recovery process.
Keywords: Patients Receiving Aid Contributions, Experience.
