DAFTAR PUSTAKA
SUMBER BUKU
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Arikunto, Suharsimi. (2010). Prosedur Penelitian Suatu Pendekatan Praktik.Yogyakarta: Bina Aksara
Griffin, Jill. (2008). Customer Loyality : Menumbuhkan dan Mempertahankan Kesetiaan Pelanggan. Jakarta: Erlangga
Hawkins, D.I., Best, R.J., Coney, K.A.. (2001) Consumer behavior, 8th edition, New York, U.S.A.: McGraw-Hill.
Hermawan, S.S.(2009). Penelitian Bisnis Paradigma Kuantitatif. Jakarta : PT.Raja Grafindo Persada.
Kardes, F. Maria, C. dan Thomas Cline. (2014). Consumer Behavior 2nd ed. English. Cengage Learning
Kotler, Philip dan Gary Armstrong. (2012). Prinsip-prinsip Pemasaran. Edisi 13. Jilid 1. Jakarta: Erlangga.
Kotler, Philip dan Gary Armstrong (2014).Principles Of Marketing, Harlow : Person Education
Kotler, Philip and Keller, Kevin L.(2013).Marketing of Management, 14th Edition. New Jersey:Prentice Hall,inc
Kotler, Philip dan Keller, Kevin L. (2016). Marketing Management 15th Edition. United States of America : Pearson Education
Maholtra, Narkesh K. (2009). Riset Pemsaran, Penerapan Terapan. Jakarta : Gramedia Pustaka Utama
Sanusi, Anwar. (2011). Metodologi Penelitian Bisnis. Jakarta Selatan: Salemba Empat
Schiffman, L.G. dan Kanuk, L.L.(2010). Consumer Behavior. 10th Edition. Prentice-Hall International, Inc., Upper Saddle River, New Jersey
Solomon, M., Gary B., Soren A., dan Margaret K.H. (2013).Consumer Behaviour A European Perspective Fifth Edition.Prentice Hall.Financial Times
Sugiyono. (2014). Metode Penelitian Kombinasi. Bandung: Alfabeta
Umar, H. (2014). Metode Penelitian untuk Skripsi dan Tesis Bisnis. Jakarta : PT Raja Grafindo Persada.
Wiranto Surakhmad. 1998. Pengantar Penelitian Ilmiah Dasar, Metode dan Teknik edisi kedelapan. Bandung: Tarsito
SUMBER JURNAL
Anton, C., C. Camarero dan M. Carrero. (2007). The Mediating Effects of
Satisfaction on Consumers’ Switching Intention, Psychology and
Marketing, Vol. 24, No. 6, pp. 511-538.
Atita Ashraf M., Nergis Aziz., dan Barry A. Friedman. (2012). The Impact of Social Networks on Intentional Change: A Conceptual Framework, World Review of Business Research. Vol. 2. No. 2. March 2012. 91 – 108
Bambang Supardono dan Ayu Noviani Hanum., (2011). Peran Sosial Media Untuk Manajemen Hubungan Dengan Pelanggan Pada Layanan E-Commerce, Jurnal Unimus. Vol. 7 , No.2
Bansal, H. S., Taylor, S. F., James, Y. St. (2005). Migrating" to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviours. Journal of the Academy of Marketing Science. 33(1), 96-115
Bhattacherjee, A., Limayem, M., & Cheung, C. M. K. (2012). User switching of information technology: A theoretical synthesis dan empirical test research. Information & Management. 49(7-8), 327-333
Cheng Zengyan., Yang Yinping., John Lim. (2009). Cyber Migration: An
Empirical Investigation on Factors that Affect Users’ Switch Intentions in
Social Networking Sites. Proceedings of the 42nd Hawaii International Conference on System Sciences
Chiu, H.-C., Hsieh, Y. C., Li, Y.-C., dan Lee, M. (2005). Relationship Marketing dan Consumer Switching Intention. Journal of Business Research. 1681-1689
Dharmmesta, B.S., (1999). Loyalitas Pelanggan: Sebuah Kajian Konseptual Sebagai Panduan Bagi Peneliti. Jurnal Ekonomi Dan Bisnis Indonesia. Vol 13, No 3 73-88
Engel J.F., Blackwell, R.D., Miniard, P.W. (1995). Consumer behavior, 8th edition, U.S.A.: Dryden Press, p. 155.
Gabriella Gall and Fredrik Olsson. (2012). How do the predictors of switching intention influence switching behavior?. Umeå School of Business and Economics. Degree project, 30 hp
Ganesh, J., Arnold, M.J., dan Reynolds, K.E. (2000). Understdaning the Customer Base of Service Providers: An Examination of the Differences between Switchers dan Stayers. Journal of Marketing. 65-87.
Gurjeet Kaur, R.D. Sharma dan Neha Mahajan. (2013). Exploring customer switching intentions through relationship marketing paradigm.
International Journal of Bank Marketing Vol. 30 No. 4, 2012 pp. 280-302.
Hou, A. C. Y., Chern, C. C., Chen, H. G., & Chen, Y. C. (2011). Migrating to a new virtual world : Exploring switching through human migration theory. Computers in Human Behaviour. 27(5), 1892-1903
Jagongo Ambrose, and Catherine Kinyua. (2013). The Social Media and Entrepreneurship Growth. International Journal of Humanities and Social Science Vol. 3 No. 10
Keaveney, Susan M. Parthasarathy, Madhavan. (2001), Customer Switching Intention in Online Services:An Exploratory Study of the Role of Selected Attitudinal, Intentional, dan Demographic Factors. Journal of the Academy of Marketing Science. Volume 29, No. 4, 374-390.
Kem Z.K. Zhang., Christy M.K. Cheung., dan Matthew K.O. Lee. (2012). Online Services Switching Behavior: The Case Of Blog Services Proiders,
Journal Of Electronic Commerce Reaserch. Vol 3, No 13, 2012
Kim, M.M., Park, M.C., & Jeong, D.H., (2006), The effects of customer satisfaction dan switching barrier on customer loyalty in Korean mobile telecommunication services. Telecommunications Policy, 28(2), pp. 145-159
Kuruuzum, A. dan C.D. Koksal. (2010). The Impact Of Service Quality On Behavioral Intention In Hospitality Industry. International Journal Of Business Dan Management Studies. 2(1). pp: 9-15
Lee, M. C. (2009). Understdaning the behavioural intention : An extension of the theory of planned behaviour. Online Information Review, 33(5)
Liu, Fei and Xiao, Bo, (2013) "A Theoretical Model and Empirical Investigation of Social Networking Site Users’ Switching Intention".PACIS 2013
Proceedings.Paper 75
Narudin., (2013). Media Sosial Baru Dan Munculnya Revolusi Proses Komunikasi, Jurnal Komunikator UMY. Vol 5, No 2, 127-142
Nelloh, L.A.M. dan C.C.P. Liem. (2011). Analisis Switching Intention Pengguna Jasa Layanan Rumah Kos Di Siwalankerto: Perspektif Kualitas Layanan dan Kepuasan Pelanggan. Jurnal Manajemen Pemasaran. 6(1). pp: 22-31.
Nugroho Heru dan Kastman. (2014). Pengaruh Media Sosial Facebook Dalam Peningkatan Penjualan Bisnis Online. Prosiding Seminar Nasional Aplikasi Sains & Teknologi (SNAST) 2014 ISSN: 1979-911X
Patti, Ch. –Drennan, J. (2006). Reference group influence on teenagers’ consumer behaviour. Australian–New Zealand Marketing Academy (ANZMAC) Conference Proceedings. Queensland University of Technology,Brisbane, Australia 2006. ISBN 1074109013909
Rani Pinki. (2014). Factors Influencing Consumer Behaviour.
Intr.Jour.Curr.Ress.Aca.Rev.2014; 2 (9) : 52-61
Satish, M.,K.S. Kumar., K.J. Naveen., dan V. Jeevantham. (2011). A Study on Concumer Switching Behaviour In Cellular Service Provider: A Study With Reference To Chennai. Far East Journal Of Psychology Dan Business. 2(2). pp: 71-81
Sheng, Margaret L. et al. 2011. The asymmetric - effect of online social networking attribute-level performance. Industrial Management & Data Systems Vol. 111 No. 7
Simona Vinerean, Iuliana Cetina, Luigi Dumitrescu, Mihai Tichindelean. (2013). The Effects of Social Media Marketing on Online Consumer Behavior.
International Journal of Business and Management; Vol. 8, No. 14; 2013ISSN 1833-3850 E-ISSN 1833-8119. Published by Canadian Center of Science and Education
Stephanie Polinar., Hong Joo Lee., dan Jaewon Choi. (2013). Switching Intention Between Networking Sites: Exploring The Philipine Case Of Friendster VS Facebook, Journal of the Society of Korea-party transactions. Vol 3, No 18
Tárkányi Eszter. (2008). The Role of Reference Group Influence in Consumer Behaviour. Journal SzéchenyiIstvánUniversity
Thessaloniki and Greece. (2007). Teens and their Peers : How do Reference
Groups Influence Teenager’s Consumer Behaviour?. Annual South East
ThyneM,DeansK,R Gnoth. (2007). The Relative Influence of Parents and Peers on Young People's Consumer Behaviour. Australian–New ZealandMarketingAcademy(ANZMAC)ConferenceProceedings.Universiy of Otago, Dunedin, New Zealand 2007.ISBN97801087715602909
Tri Bodroastuti dan Abdul Ghoni. (2011). Pengaruh Faktor Sosial, Pribadi dan Psikologi terhadap Perilaku Konsumen.
Vázquez‐Carrasco, R., & Foxall, G. R. (2006).Positive vs. negative switching barriers: The influence of service consumers' need for variety. Journal of Consumer Behaviour. 5(4), 367-379
Venkatesh, V., & Davis, F. D. (2000).A theoretical extension of the technology acceptance model: Four longitudinal field studies.Management Science. 46(2), 186-204
Xiaoyu Xu., Hongxiu Li., Jukka Heikkila., dan Yong Liu. (2013). Exploring Individuals Switching Behavior: An Empirica Investigation In Socal Network Games In China.
Xixian Peng., Yuxiang Zhao., Qinghuan Zhu.Understdaning Post Adoption Switching Intention For Mobile Instant Messaging Application In China: Based On Migration Theory
Y. L. Wu., H Tao C., M Chung., dan C. P. Li. (2014). Switching Intentions in Social Network Sites. Proceedings of the International MultiConference of Engineers dan Computer Scientists. 2014 Vol I
Yunjie (Calvin) Xua., Yinping Yang., Zengyan Cheng., John Lim. (2014). Retaining and attracting users in social networking services: An empirical investigation of cyber migration. Journal of Strategic Information Systems 23 (2014) 239–253
SUMBER INTERNET
Dwi Murdaningsih. (2015). Mulai Jenuh, Facebook Kehilangan 100 Juta Pengguna Aktif. [Online]. Tersedia di:
http://trendtek.republika.co.id/berita/trendtek/aplikasi/15/02/11/njlqvx-mulai-jenuh-facebook-kehilangan-100-juta-pengguna-aktif
Mohammad Mamduh.(2014). Pengguna Media Sosial Menurun. [Online]. Tersedia di :
Muhammad Chandrataruna, Arfi Bambani Amri dan Tommy Adi Wibowo. (2014). Tiga tahun lagi Facebook diramalkan kiamat, apa sebabnya ?. [Online]. Tersedia di: http://m.news.viva.co.id/news/read/476024-tiga-tahun-lagi-facebook-diramalkan--kiamat---apa-sebabnya
Tovano Valentino. (2015). User Indonesia Mulai Meninggalkan Facebook.. [Online]. Tersedia di:
http://teknologi.kompasiana.com/internet/2015/04/09/user-indonesia-mulai-meninggalkan-facebook
Wahyu Perdana Putra.( 2015). Facebook bakal tamat di 2017. [Online]. Tersedia di: http://teknologi.inilah.com /read/detail/2067287/facebook-bakal-tamat-di-2017
http://www.socialbakers.com/statistics/facebook/pages/total/indonesia/ (diakses pada 28 Mei 2015)
