Enhancing Relationships
Enhancing Relationships Preview
The Importance of Friendship The Importance of Family
The Importance of Colleagues
The Importance of Friendship
Friendship over the Years
Childhood Adolescent
peer relationships are the most
important social
influence on our behavior
Adult
Enhancing Friendships
Awareness of yourself
We Use Communication To Initiate, Develop, Deepen And Maintain
Friendships
The Importance of Family
Changing Nature of Family
Enhancing Family Relationships
Discover who we are in families
Earliest lessons about verbal and nonverbal communication
Family relationships are built upon trust
The importance of Colleagues
On the job communication
Communication skills are highly valued
Enhancing Workplace Relationships
Uncertainty reduction Verbal and nonverbal communication skills
Listening and responding
Stages of Interpersonal Relationships
Relational Development Proceeds in Discernable Stages
IPC is Affected by the Stage of the Relationship
IPC is Affected by the Stage of the Relationship
Relational Escalation
Pre-Interaction Awareness
Relational De-Escalation
Turmoil or Stagnation De-Intensification
Individualization Separation
Managing Interpersonal Conflict
How Conflict Functions in
Relationships
Conflict is normal
Constructive Conflict
Construct something new Suggest areas of change Revitalize the relationship
Destructive Conflict
Dismantles relationships
Conflict Involves Power
Interpersonal power means the ability to influence another in the direction we desire.
Power and Relationships
Complementary Symmetrical
Assertive and Aggressive
Communication
Assertive communication takes the listener’s feelings and rights into
account; aggressive
communication does not.
To assert yourself is to let your
Styles of Managing Conflict
Nonconfrontational
Styles of Managing Conflict
Confrontational
Control
Win/lose philosophy
Cooperative
Conflict is not a game
Conflict Management Skills
Manage Emotions Manage Information Manage Goals
