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DAFTAR PUSTAKA

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Gustafsson, A., Kristensson, P., & Witell, L. (2012). Customer co-creation in service

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Hassan, ALmoztabillah. (2012). “The Value Proposition Concept in Marketing: How Customers Perceive The Value Delivered by the Firms A Study of Customer

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Husein Umar (2002), Metode Riset Bisnis. Jakarta: PT. Gramedia Pustaka

Humphreys, P., Samson, A., Roser, T., & Cruz-Valdivieso, E. (2009). Co-creation :

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Collaborate With Customer. International Journal Of Engineering And

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Kang Jian, Zhang Xin dan Zheng Zhao-Hong, 2009, The relationship of customer

complaints, satisfaction and loyalty, China-USA Business Review, Dec. 2009,

Volume 8, No.12 (Serial No.78).

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Pearson Internasional Edition, New Jersey: Prentice Hall.

Kotler, Philip, Gary Amstrong. (2008). Principles of Marketing, New Jersey:Pearson

Prentice Hall

Kotler, Philip dan Kevin Lane Keller (2009). Manajemen Pemasaran Edisi 13 Jilid 1.

Jakarta: PT. Erlangga

Kotler, Philip and Amstrong Gary. (2011). Marketing An Introduction Tenth Edition.

New Jersey:Pearson Education, Inc.

Naresh, K. Maholtra. (2010). Basic Marketing Research. 3th edition. New Jersey:

Prentice Hall.

Kertajaya,Hermawan .(2009). New wave Marketing..Jakarta: Gramedia Pustaka

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Lusch, R.F., Vargo S.L., and O’Brien M. (2007). "Competing through Service: Insights from Service-Dominant Logic." Journal of Retailing, 83(1): 5-18. doi:

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Oliver, R. L. (2006.) Co-producers and co-participants in the satisfaction

process: Mutually satisfying consumption, The service dominant logic of

marketing: Dialog, debate and directions (118–127).

Sin, Leo YM., Lee CM., dan Chen HL. 2002. Linking Service Quality, Customer,

Satisfaction, and Behavioral Intention. Journal of Health Care Marketing.

Lazo, Batiz. Bernardo. (2001). Customer Value Creation and Corporat Strategy in

Financial Services”. 1-20

Maas, Peter dan Graft, Albert. (2007). “Customer Value Analysis in Financial Services.36, 1-21

Payne, A.,and Frow, P,(2005). A strategic framework for customer relationship

Pater, Martijn. (2009). CO-CREATION’S 5 GUIDING PRINCIPLES. Fronteer Strategy

Plaster G and Alderman.J.D. (2006). Beyound Six Sigma: Profitable Growth through

Customer Value Creation. USA: Jhon Wiley and Sons

Randall L. Schultz ,(2004. jurnal A Note On The Product-Market Growth Matrix

Ramaswamy, V., & Gouillart, F. (2010). The Power of Co-creation. New York: The

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Sciffman, Leon dan Kanuk. (2008). Perilaku Konsumen edisi Indonesia. 7th ed.

Klaten: Indeks.management. Journal of Marketing,vol. 69, 167–176,

Sekaran, Umar and Roger Bougie. (2009). Research Methods for Business: A Skill

Building ..Approach. John Wiley & Sons, Limited. Academic Internet Publishers

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Reassessment and Model Development, Journal of Psychology & Marketing

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Umar, H. (2008). Metode Riset Bisnis. Jakarta: PT. Gramedia Pustaka Utama.

Uysal, Muzaffer S. Sirgy, Mack J. McGehee, Nancy G. (2013) The Effect oF Co

creation And Satisfaction on Subjective Well-Being. Virginia Polytechnic

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