Pengaruh Penerapan Total Quality Management Terhadap Kinerja Manajerial Dengan Sistem Pengukuran Kinerja Dan Sistem Penghargaan Sebagai Variabel Moderating (Studi Empiris pada Perusahaan Jasa di Semarang) - Unika Repository

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46 5 5 4 14 4 4 8 5 5 4 5 4 4 5 4 5 4 5 4 4

47 3 3 4 10 5 4 9 4 4 5 4 4 5 4 5 4 5 5 4 4

48 5 5 5 15 3 3 6 4 4 4 4 4 4 4 5 4 5 5 5 4

49 4 4 4 12 4 4 8 4 3 3 4 4 3 4 4 4 3 2 4 3

50 5 4 4 13 3 4 7 4 5 3 4 5 4 4 4 4 4 4 4 4

51 5 4 4 13 4 3 7 5 4 4 4 5 4 3 5 4 4 4 5 4

52 4 5 5 14 4 4 8 4 5 4 4 4 4 4 5 4 4 4 3 4

53 5 5 4 14 4 4 8 5 4 4 4 4 5 5 5 4 4 5 5 4

54 4 4 4 12 3 4 7 4 4 4 4 4 3 4 4 4 4 4 4 4

55 3 4 4 11 5 4 9 4 4 4 4 4 4 4 4 4 4 4 4 5

56 5 4 4 13 3 4 7 4 4 5 4 4 5 4 4 4 4 4 4 4

57 5 5 4 14 5 4 9 4 4 4 4 4 4 4 4 4 5 5 4 4

58 5 5 4 14 3 3 6 5 5 4 4 4 4 4 4 4 4 4 4 4

59 5 5 4 14 3 4 7 4 4 4 4 4 4 4 4 4 4 4 4 4

60 3 4 4 11 3 4 7 5 4 3 4 4 4 4 4 5 4 4 4 4

61 4 4 4 12 4 3 7 3 3 3 3 3 4 3 4 3 3 4 4 3

62 5 5 4 14 3 3 6 3 3 4 4 4 3 4 4 4 4 3 4 4

63 4 5 4 13 4 3 7 4 5 4 4 5 4 4 4 4 4 4 5 4

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Reliability

Case Processing Summary

64 100.0

0 .0

64 100.0

Valid Excludeda

Total Cases

N %

Listwise deletion based on all variables in the procedure. a.

Reliability Statistics

.750 3

Cronbach's

Alpha N of Items

Item-Total Statistics

8.28 .904 .629 .632

8.31 .948 .730 .469

8.59 1.705 .488 .796

x1.1 x1.2 x1.3

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if Item

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Reliability

64 100.0

0 .0

64 100.0

Valid Excludeda

Total Cases

N %

.745 2

Cronbach's

Alpha N of Items

3.61 .369 .615 .a

3.75 .635 .615 .a

x2.1 x2.2

Deleted

The value is negative due to a negative average covariance among items. This violates reliability model assumptions. You may want to check item codings.

(6)

Reliability

64 100.0

0 .0

64 100.0

Valid Excludeda

Total Cases

N %

.843 16

Cronbach's

Alpha N of Items

60.44 20.504 .427 .837

60.53 20.951 .469 .833

60.58 21.295 .397 .837

60.47 21.618 .497 .833

60.33 21.081 .381 .839

60.44 20.758 .530 .830

60.44 21.266 .490 .832

60.20 20.069 .640 .823

60.44 21.679 .477 .834

60.36 21.504 .458 .834

60.31 20.187 .535 .829

60.41 21.515 .372 .838

60.28 21.031 .492 .832

60.36 20.710 .496 .832

60.41 21.420 .420 .836

60.34 21.309 .348 .841

x3.1

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Reliability

64 100.0

0 .0

64 100.0

Valid Excludeda

Total Cases

N %

.715 9

Cronbach's

Alpha N of Items

31.34 9.277 .351 .698

31.30 9.418 .335 .701

31.17 8.494 .478 .672

31.19 9.298 .407 .687

31.27 9.468 .403 .688

31.19 9.552 .384 .692

31.19 9.488 .356 .696

31.38 9.349 .400 .688

31.36 9.250 .390 .690

y.1

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Descriptives

Descriptive Statistics

64 9 15 12.59 1.540

64 6 10 7.36 1.264

64 53 72 64.42 4.869

64 29 43 35.17 3.369

64 TQM

Sistem Pengukuran Kinerja Sistem Penghargaan Kinerja Manajerial Valid N (listwise)

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Regression 1

Variables Entered/Removedb

TQMa _. _Enter

Removed Method

All requested variables entered. a.

Dependent Variable: Kinerja Manajerial b.

Model Summaryb

.369a _.136 _.122 _3.157 _1.902

Model 1

R R Square

Adjusted R Square

Std. Error of the Estimate

Durbin-Watson

Predictors: (Constant), TQM a.

ANOVAb

97.116 1 97.116 9.743 .003a

617.994 62 9.968

715.109 63

Regression

Squares df Mean Square F Sig.

Coefficientsa

25.019 3.276 7.636 .000

.806 .258 .369 3.121 .003

(Constant) TQM Model 1

B Std. Error Unstandardized

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Normalitas 1

64 100.0% 0 .0% 64 100.0%

Unstandardized Residual

N Percent N Percent N Percent

Valid Missing Total

Cases

Descriptives

.0000000 .39150000 -.7823503

.633 .299

.235 .590

Mean

Lower Bound Upper Bound 95% Confidence

Interval for Mean

5% Trimmed Mean Median

Variance Std. Deviation Minimum Maximum Range

Interquartile Range Skewness

Kurtosis Unstandardized Residual

Statistic Std. Error

Tests of Normality

.088 64 .200* .961 64 .039

Statistic df Sig. Statistic df Sig.

Kolmogorov-Smirnova Shapiro-W ilk

This is a lower bound of the true significance. *.

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Uji Glejser 1

TQMa _. _Enter

Removed Method

Dependent Variable: absut1 b.

Model Summary

.113a _.013 _-.003 _1.89709

Model 1

R R Square

Adjusted R Square

ANOVAb

2.899 1 2.899 .806 .373a

223.134 62 3.599

226.033 63

Regression

Coefficientsa

.721 1.969 .366 .716

.139 .155 .113 .898 .373

(Constant) TQM Model 1

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Regression 2

TQM * SPK, TQM, Sistem Pengukura n Kinerjaa

. Enter

Removed Method

Model Summaryb

.512a _.263 _.226 _2.965

Model 1

R R Square

Adjusted R Square

Predictors: (Constant), TQM * SPK, TQM, Sistem Pengukuran Kinerja

a.

ANOVAb

187.751 3 62.584 7.120 .000a

527.358 60 8.789

715.109 63

Regression

Predictors: (Constant), TQM * SPK, TQM, Sistem Pengukuran Kinerja a.

Coefficientsa

48.418 14.732 3.287 .002

-1.507 1.168 -.689 -1.290 .202 .043 23.189 -3.018 1.845 -1.133 -1.635 .107 .026 39.019 .302 .147 1.731 2.058 .044 .017 57.576 (Constant)

TQM

Sistem Pengukuran Kinerja

TQM * SPK Model

1

Coefficients

Beta Standardized

Coefficients

t Sig. Tolerance VIF Collinearity Statistics

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Regression 2 (Revisi)

TQM *

Removed Method

Model Summaryb

.479a _.230 _.204 _3.005

Model 1

R R Square

Adjusted R Square

Predictors: (Constant), TQM * SPK, TQM a.

ANOVAb

164.244 2 82.122 9.094 .000a

550.865 61 9.031

715.109 63

Regression

Coefficientsa

24.857 3.119 7.969 .000

.341 .299 .156 1.140 .259 .675 1.481 .065 .024 .373 2.726 .008 .675 1.481 (Constant)

TQM TQM * SPK Model

1

Coefficients

Beta Standardized

Coefficients

t Sig. Tolerance VIF Collinearity Statistics Dependent Variable: Kinerja Manajerial

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Normalitas 2

64 100.0% 0 .0% 64 100.0%

Valid Missing Total

Cases

Descriptives

.0000000 .36962598 -.7386386

.824 .299

1.831 .590

Mean

Interval for Mean

.105 64 .077 .952 64 .014

Kolmogorov-Smirnova Shapiro-Wilk

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Uji Heteroskedastisitas 2

TQM *

Removed Method

Model Summary

.075a _.006 _-.027 _2.03895

Model 1

R R Square

Adjusted R Square

ANOVAb

1.430 2 .715 .172 .842a

253.597 61 4.157

255.027 63

Regression

Coefficientsa

1.931 2.116 .912 .365

-.051 .203 -.039 -.253 .801

.009 .016 .090 .579 .565

(Constant) TQM TQM * SPK Model

1

(16)

Regression 3

TQM * SP,

Removed Method

Model Summaryb

.454a _.206 _.167 _3.076

Model 1

R R Square

Adjusted R Square

Predictors: (Constant), TQM * SP, Sistem Penghargaan, TQM

a.

ANOVAb

147.507 3 49.169 5.198 .003a

567.602 60 9.460

715.109 63

Regression

Predictors: (Constant), TQM * SP, Sistem Penghargaan, TQM a.

Coefficientsa

124.646 48.055 2.594 .012

-7.645 3.897 -3.495 -1.962 .054 .004 239.879 -1.490 .720 -2.154 -2.070 .043 .012 81.853 .127 .058 4.591 2.170 .034 .003 338.355 (Constant)

TQM

Sistem Penghargaan TQM * SP

Model 1

Coefficients

Beta Standardized

Coefficients

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Regression 3 (Revisi)

TQM * SP,

Removed Method

Model Summaryb

.394a _.155 _.128 _3.147

Model 1

R R Square

Adjusted R Square

Predictors: (Constant), TQM * SP, Sistem Penghargaan a.

ANOVAb

111.093 2 55.547 5.610 .006a

604.016 61 9.902

715.109 63

Regression

Coefficientsa

30.906 5.266 5.869 .000

-.090 .097 -.130 -.928 .357 .706 1.416 .012 .004 .449 3.208 .002 .706 1.416 (Constant)

Model 1

Coefficients

Beta Standardized

Coefficients

(18)

Normalitas - 3

64 100.0% 0 .0% 64 100.0%

Valid Missing Total

Cases

Descriptives

.0000000 .38704734 -.7734524

.642 .299

.484 .590

Mean

Interval for Mean

.098 64 .200* .966 64 .077

Kolmogorov-Smirnova Shapiro-Wilk

This is a lower bound of the true significance. *.

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Uji Glejser 3

TQM * SP,

Removed Method

Model Summary

.099a _.010 _-.023 _1.88337

Model 1

R R Square

Adjusted R Square

ANOVAb

2.122 2 1.061 .299 .743a

216.372 61 3.547

218.493 63

Regression

Coefficientsa

1.010 3.152 .320 .750

.005 .058 .013 .085 .932

.001 .002 .091 .600 .551

(Constant)

Model 1

B Std. Error

Unstandardized

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Crosstabs

Umur * Jenis Kelamin Crosstabulation

3 1 4

4.7% 1.6% 6.3%

18 10 28

28.1% 15.6% 43.8%

23 9 32

35.9% 14.1% 50.0%

44 20 64

68.8% 31.3% 100.0%

Count < 35 tahun

35 - 45 tahun

> 45 tahun Umur

Total

Pria Wanita

Jenis Kelamin

Total

Pendidikan * Jenis Kelamin Crosstabulation

10 6 16

15.6% 9.4% 25.0%

27 9 36

42.2% 14.1% 56.3%

7 5 12

10.9% 7.8% 18.8%

44 20 64

68.8% 31.3% 100.0%

Count

Pria Wanita

Jenis Kelamin

Total

Mas Kerja * Jenis Kelamin Crosstabulation

9 5 14

14.1% 7.8% 21.9%

18 11 29

28.1% 17.2% 45.3%

17 4 21

26.6% 6.3% 32.8%

44 20 64

68.8% 31.3% 100.0%

Count Kurang dari 5 th

5 - 10 th

Lebih dari 10 th Mas

Kerja

Total

Pria Wanita

Jenis Kelamin

Total

(21)

9 3 12

75.0% 25.0% 100.0%

20.5% 15.0% 18.8%

14.1% 4.7% 18.8%

35 17 52

67.3% 32.7% 100.0%

79.5% 85.0% 81.3%

54.7% 26.6% 81.3%

44 20 64

68.8% 31.3% 100.0%

100.0% 100.0% 100.0%

68.8% 31.3% 100.0%

Count % within TQM

% within Jenis Kelamin % of Total

Count % within TQM

Sedang

Tinggi TQM

Total

Pria Wanita

Jenis Kelamin

Total

7.7% 46.2% 46.2% 100.0%

100.0% 85.7% 75.0% 81.3%

6.3% 37.5% 37.5% 81.3%

4 28 32 64

6.3% 43.8% 50.0% 100.0%

100.0% 100.0% 100.0% 100.0%

6.3% 43.8% 50.0% 100.0%

Count % within TQM % within Umur % of Total Count % within TQM % within Umur % of Total Count % within TQM % within Umur % of Total

16.7% 58.3% 25.0% 100.0%

12.5% 19.4% 25.0% 18.8%

3.1% 10.9% 4.7% 18.8%

14 29 9 52

26.9% 55.8% 17.3% 100.0%

87.5% 80.6% 75.0% 81.3%

21.9% 45.3% 14.1% 81.3%

16 36 12 64

25.0% 56.3% 18.8% 100.0%

100.0% 100.0% 100.0% 100.0%

25.0% 56.3% 18.8% 100.0%

Count % within TQM % within Pendidikan % of Total

(22)

1 5 6 12

8.3% 41.7% 50.0% 100.0%

7.1% 17.2% 28.6% 18.8%

1.6% 7.8% 9.4% 18.8%

13 24 15 52

25.0% 46.2% 28.8% 100.0%

92.9% 82.8% 71.4% 81.3%

20.3% 37.5% 23.4% 81.3%

14 29 21 64

21.9% 45.3% 32.8% 100.0%

100.0% 100.0% 100.0% 100.0%

21.9% 45.3% 32.8% 100.0%

Count % within TQM % within Mas Kerja % of Total

Lebih dari 10 th Masa Kerja

Total

Crosstabs

26 12 38

68.4% 31.6% 100.0%

59.1% 60.0% 59.4%

40.6% 18.8% 59.4%

18 8 26

69.2% 30.8% 100.0%

40.9% 40.0% 40.6%

28.1% 12.5% 40.6%

44 20 64

68.8% 31.3% 100.0%

100.0% 100.0% 100.0%

68.8% 31.3% 100.0%

Count

% within Sistem Pengukuran Kinerja % within Jenis Kelamin % of Total

Count

Sedang

Tinggi Sistem Pengukuran

Kinerja

Total

Pria Wanita

Jenis Kelamin

(23)

3 19 16 38

7.9% 50.0% 42.1% 100.0%

75.0% 67.9% 50.0% 59.4%

4.7% 29.7% 25.0% 59.4%

1 9 16 26

3.8% 34.6% 61.5% 100.0%

25.0% 32.1% 50.0% 40.6%

1.6% 14.1% 25.0% 40.6%

4 28 32 64

6.3% 43.8% 50.0% 100.0%

100.0% 100.0% 100.0% 100.0%

6.3% 43.8% 50.0% 100.0%

Count

% within Sistem Pengukuran Kinerja % within Umur % of Total Count

% within Sistem Pengukuran Kinerja % within Umur % of Total Sedang

Kinerja

34.2% 47.4% 18.4% 100.0%

81.3% 50.0% 58.3% 59.4%

20.3% 28.1% 10.9% 59.4%

3 18 5 26

11.5% 69.2% 19.2% 100.0%

18.8% 50.0% 41.7% 40.6%

4.7% 28.1% 7.8% 40.6%

16 36 12 64

25.0% 56.3% 18.8% 100.0%

100.0% 100.0% 100.0% 100.0%

25.0% 56.3% 18.8% 100.0%

Count

% within Sistem Pengukuran Kinerja % within Pendidikan % of Total

Count

Sedang

Kinerja

Total

D3 S1 S2

Pendidikan

(24)

9 20 9 38

23.7% 52.6% 23.7% 100.0%

64.3% 69.0% 42.9% 59.4%

14.1% 31.3% 14.1% 59.4%

5 9 12 26

19.2% 34.6% 46.2% 100.0%

35.7% 31.0% 57.1% 40.6%

7.8% 14.1% 18.8% 40.6%

14 29 21 64

21.9% 45.3% 32.8% 100.0%

100.0% 100.0% 100.0% 100.0%

21.9% 45.3% 32.8% 100.0%

Count

% within Sistem Pengukuran Kinerja % within Mas Kerja % of Total

Count

Sedang

Kinerja

Total

Kurang

dari 5 th 5 - 10 th

Lebih dari 10 th Masa Kerja

Total

Crosstabs

5 2 7

71.4% 28.6% 100.0%

11.4% 10.0% 10.9%

7.8% 3.1% 10.9%

39 18 57

68.4% 31.6% 100.0%

88.6% 90.0% 89.1%

60.9% 28.1% 89.1%

44 20 64

68.8% 31.3% 100.0%

100.0% 100.0% 100.0%

68.8% 31.3% 100.0%

Count

% within Sistem Penghargaan

Count

Sedang

Tinggi Sistem Penghargaan

Total

Pria Wanita

Jenis Kelamin

(25)

0 4 3 7

.0% 57.1% 42.9% 100.0%

.0% 14.3% 9.4% 10.9%

.0% 6.3% 4.7% 10.9%

4 24 29 57

7.0% 42.1% 50.9% 100.0%

100.0% 85.7% 90.6% 89.1%

6.3% 37.5% 45.3% 89.1%

4 28 32 64

6.3% 43.8% 50.0% 100.0%

100.0% 100.0% 100.0% 100.0%

6.3% 43.8% 50.0% 100.0%

Count

% within Sistem Penghargaan % within Umur % of Total Count

% within Sistem Penghargaan % within Umur % of Total Sedang

Total

< 35 tahun 35 - 45 tahun > 45 tahun Umur

Total

2 3 2 7

28.6% 42.9% 28.6% 100.0%

12.5% 8.3% 16.7% 10.9%

3.1% 4.7% 3.1% 10.9%

14 33 10 57

24.6% 57.9% 17.5% 100.0%

87.5% 91.7% 83.3% 89.1%

21.9% 51.6% 15.6% 89.1%

16 36 12 64

25.0% 56.3% 18.8% 100.0%

100.0% 100.0% 100.0% 100.0%

25.0% 56.3% 18.8% 100.0%

Count

% within Sistem Penghargaan % within Pendidikan % of Total

Count

Sedang

Total

D3 S1 S2

Pendidikan

(26)

0 5 2 7

.0% 71.4% 28.6% 100.0%

.0% 17.2% 9.5% 10.9%

.0% 7.8% 3.1% 10.9%

14 24 19 57

24.6% 42.1% 33.3% 100.0%

100.0% 82.8% 90.5% 89.1%

21.9% 37.5% 29.7% 89.1%

14 29 21 64

21.9% 45.3% 32.8% 100.0%

100.0% 100.0% 100.0% 100.0%

21.9% 45.3% 32.8% 100.0%

Count

% within Sistem Penghargaan % within Mas Kerja % of Total

Count

Sedang

Total

Kurang

dari 5 th 5 - 10 th

Lebih dari 10 th Mas Kerja

Total

Crosstabs

13 4 17

76.5% 23.5% 100.0%

29.5% 20.0% 26.6%

20.3% 6.3% 26.6%

31 16 47

66.0% 34.0% 100.0%

70.5% 80.0% 73.4%

48.4% 25.0% 73.4%

44 20 64

68.8% 31.3% 100.0%

100.0% 100.0% 100.0%

68.8% 31.3% 100.0%

Count

% within Kinerja Manajerial

Count

Sedang

Tinggi Kinerja Manajerial

Total

Pria Wanita

Jenis Kelamin

(27)

1 5 11 17

5.9% 29.4% 64.7% 100.0%

25.0% 17.9% 34.4% 26.6%

1.6% 7.8% 17.2% 26.6%

3 23 21 47

6.4% 48.9% 44.7% 100.0%

75.0% 82.1% 65.6% 73.4%

4.7% 35.9% 32.8% 73.4%

4 28 32 64

6.3% 43.8% 50.0% 100.0%

100.0% 100.0% 100.0% 100.0%

6.3% 43.8% 50.0% 100.0%

Count

% within Kinerja Manajerial % within Umur % of Total Count

% within Kinerja Manajerial % within Umur % of Total Sedang

Total

< 35 tahun 35 - 45 tahun > 45 tahun Umur

Total

5 10 2 17

29.4% 58.8% 11.8% 100.0%

31.3% 27.8% 16.7% 26.6%

7.8% 15.6% 3.1% 26.6%

11 26 10 47

23.4% 55.3% 21.3% 100.0%

68.8% 72.2% 83.3% 73.4%

17.2% 40.6% 15.6% 73.4%

16 36 12 64

25.0% 56.3% 18.8% 100.0%

100.0% 100.0% 100.0% 100.0%

25.0% 56.3% 18.8% 100.0%

Count

% within Pendidikan % of Total

Count

Sedang

Total

D3 S1 S2

Pendidikan

(28)

2 8 7 17

11.8% 47.1% 41.2% 100.0%

14.3% 27.6% 33.3% 26.6%

3.1% 12.5% 10.9% 26.6%

12 21 14 47

25.5% 44.7% 29.8% 100.0%

85.7% 72.4% 66.7% 73.4%

18.8% 32.8% 21.9% 73.4%

14 29 21 64

21.9% 45.3% 32.8% 100.0%

100.0% 100.0% 100.0% 100.0%

21.9% 45.3% 32.8% 100.0%

Count

% within Mas Kerja % of Total

Count

Sedang

Total

Kurang

dari 5 th 5 - 10 th

Lebih dari 10 th Mas Kerja

(29)

Kuesioner

Kuesioner ini disusun untuk memperoleh data – data yang diperlukan untuk penelitian

mengenai

“PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT

TERHADAP KINERJA MANAJERIAL DENGAN SISTEM PENGUKURAN

KINERJA DAN SISTEM PENGHARGAAN SEBAGAI VARIABEL

MODERATING” (Studi Empiris pada Perusahaan Jasa di Semarang).

Kesanggupan dan kejujuran anda sangat membantu keberhasilan penelitian ini.

Sebelumnya Saya ucapkan terima kasih.

DATA RESPONDEN

Mohon kesediaan Bapak/Ibu/Saudara untuk mengisi daftar pertanyaan berikut ini dengan

memberi tanda centang ( ) pada jawaban yang ada. Setiap pertanyaan mengharap hanya

satu jawaban saja.

Data Responden

Nama

:

Jenis

kelamin

:

Umur :

Pendidikan terakhir : SMU/ S1/ S2/ S3/ lainnya

Jabatan :

Lama

bekerja :

Responden ,

(30)

Total Quality Management (TQM)

(Snell dan Dean, 1992 dalam Woro Sita, 2005)

Mohon Bapak/Ibu/Saudara/I memberi penilaian atas pernyataan berikut, mengenai

penerapan Total Quality Management (TQM) dilingkungan Perusahaan

Bapak/Ibu/Saudara/I sesuai dengan keadaan yang sebenarnya, dengan cara memberi

tanda centang ( ) pada salah satu angka, dari angka 1 sampai dengan 5 dengan ketentuan

sebagai berikut :

1

2

3

4

5 Relatif Sedikit

Sedang

Relatif Banyak

No

Bidang

1 2 3 4 5

1. Perhatian Bapak/Ibu/Saudara/I terhadap usaha

peningkatan kualitas proses pada unit organisasi

yang Bapak/Ibu/Saudara/I pimpin.

2. Waktu yang Bapak/Ibu/Saudara/I gunakan untuk

meningkatkan kualitas masukan (input) pada

organisasi yang Bapak/Ibu/Saudara/I pimpin.

3. Usaha Bapak/Ibu/Saudara/I untuk meningkatkan

(31)

Kinerja Manajerial

(Mahoney et al, 1963)

Mohon Bapak/Ibu/Saudara/I mengukur kinerja Bapak/Ibu/Saudara/I berdasarkan persepsi

Bapak/Ibu/Saudara/I untuk setiap bidang berikut ini dengan memberi tanda centang ( )

salah satu angka di antara 1 sampai dengan 5, sesuai dengan skala yang menurut

Bapak/Ibu/Saudara/I paling tepat, dengan ketentuan sebagai berikut :

1

2

3

4

5 Kinerja di bawah rata – rata Kinerja rata – rata Kinerja di atas rata - rata

No

Bidang

1 2 3 4 5

1. Perencanaan

Menetukan tujuan, kebijakan dan tindakan /

pelaksanaan, penjadwalan kerja, penganggaran,

merancang prosedur, pemrograman.

2. Investigasi

Mengumpulkan dan menyampaikan informasi untuk

catatan, laporan dan rekening, mengukur hasil,

menentukan tujuan, menganalisis pekerjaan.

3. Pengkoordinasian

Tukar menukar informasi dengan orang di bagian

organisasi yang lain untuk mengkaitkan dan

menyesuaikan program, memberitahu bagian lain,

hubungan dengan manajer lain.

4. Evaluasi

Menilai dan mengukur proposal, kinerja yang diamati

/ dilaporkan, penilaian pegawai, penilaian catatan

hasil penilaian laporan keuangan, pemeriksaan

produk.

5. Pengawasan

Mengarahkan, memimpin dan mengembangkan

bawahan anda, membimbing, melatih dan

menjelaskan peraturan kerja pada bawahan,

memberikan tugas pekerjaan.

6. Pemilihan

Staf

Mempertahankan angkatan kerja di bagian anda,

merekrut, mewawancarai dan memilih pegawai baru,

menempatkan, mempromosikan dan memutasi

pegawai.

7. Negosiasi

(32)

secara kelompok.

8. Perwakilan

Menghindari pertemuan dengan perusahaan lain,

pertemuan perlengkapan bisnis, pidato untuk acara –

acara kemasyarakatan, mempromosikan tujuan umum

perusahaan anda.

(33)

Sistem Pengukuran Kinerja

(Daniel dan Reitsperger, 1992)

Mohon Bapak/Ibu/Saudara/I menyatakan frekuensi pengukuran kinerja yang berlaku di

lingkungan perusahaan Bapak/Ibu/Saudara/I sesuai dengan keadaan yang sebenarnya,

dengan cara memberi tanda pada salah satu angka dari 1 sampai dengan 5 dengan

ketentuan sebagai berikut :

1 = tidak pernah melakukan pengukuran kinerja

2 = jarang = lebih dari 1 bulan (misalnya 3 bulan sekali atau 6 bulan sekali)

3 = biasa = setiap bulan

4 = sering = setiap minggu

5 = sering sekali = setiap hari

No

BIDANG

1 2 3 4 5

1. Pengukuran kinerja staf pada organisasi secara

keseluruhan yang Bapa/Ibu/Saudara/I pimpin.

2. Pengukuran kinerja staf pada unit – unit

organisasi yang Bapak/Ibu/Saudara/I pimpin.

Sistem Penghargaan

(Ittner dan Larcker, 1995 dalam Roy Saputra, 2007)

Mohon Bapak/Ibu/Saudara/I ukur sistem penghargaan yang diterapkan dilingkungan

perusahaan Bapak/Ibu/Saudara/I sesuai dengan keadaan yang sebenarnya, dengan cara

memberi tanda pada salah satu angka 1 sampai dengan 5 dengan ketentuan sebagai

berikut :

1

2

3

4

5 Sangat tidak

puas

(34)