S MPP 1205306 Bibliography

(1)

Selly Apriliani Putri, 2016

Pengaruh Shopping Experience Terhadap Kepuasan Pelanggan

Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

DAFTAR PUSTAKA

Arikunto, Suharsimi. 2010. Prosedur Penelitian : Suatu Pendekatan Praktik Edisi Revisi 2010. Jakarta : Rineka Cipta.

Henky Hermantoro. 2015. Kepariwisataan, Destinasi Pariwisata, Produk Pariwisata. Depok : Aditri

Hasan, Ali. 2014. Marketing Dan Kasus-Kasus Pilihan Cetakan Ke 2. Jakarta: Caps ( Center For Academic Publishing Service ).

Hoffman, K. Douglas and Bateson, John E.G. 2010. Service Marketing Concept, Strategis and

Cases Fourth Edition. South Western Cengange Learning.

Hutasoit, C.S. 2011. Pelayanan Publik dan Aplikasi. Jakarta. MagnaScript Publishing.

Kotler , P., dan Amstrong, G. 2012. Principles of Marketing 14th Edition. New Jersey: Pearson Education, Inc., Prentice Hall.

Kotler, Philip, Kevin Lane Keller, Burton Suzan. 2008. Marketing Management. New Jersey : Prentince Hall.

Kotler, Philip, Kevin Lane Keller. 2009. Marketing Management 12th Edition. New Jersey : Prentince Hall.

Kotler , P., dan Keller, K.L. 2012. Marketing Management 14th Edition. New Jersey: Pearson Education, Inc., Prentice Hall.

Kotler, Phillip, Kevin Lane Keller. 2016. Marketing Management. Global Edition. Pearson . Kotler, Philip. R. , Jhon T. Bowen, James Makens. 2009. Marketing for Hospitality and Tourism Sixth Edition. International Edition. Pearson .

Kotler, Philip. R. , Jhon T. Bowen, James Makens. 2014. Marketing for Hospitality and Tourism

Sixth Edition. International Edition. Pearson .

Lovelock, C., and Wirtz, J. 2011. Service Marketing: Peole, Technology, Strategy seventh

Edition. New Jersey: Pearson Prentice Hall.

(2)

Maholtra, Naresh K. 2010. Marketing Research: An Applied Orientation Sixth Edition. Pearson Education Inc.

Maholtra, K, Naresh. Essentials of marketing research: a hands-on orientation. Pearson education inc

Morrison, A.M. 2010. Hospitality and Travel Marketing. USA: Delmar Cengange Learning. Pendit, S Nyoman. 2006 Ilmu Pariwisata. Jakarta: PT Buku Kita.

Peter, J. Paul and Olson, Jerry C. 2010. Customer Behavior & Marketing Strategy 9th edition. International Edition. McGraw Hill.

Pike, Steven. 2008. Destination Marketing. An Integrated Communication Approach. Abingdon: Butterworth-Heinemann.

Silalahi, Uber. 2009. Metodologi Penelitian Sosial. Bandung: Refika Aditama Silalahi, Uber. 2012. Metodologi Penelitian Sosial. Jakarta: PT Refika Aditama

Sinclair M.Thea dan Stabler Mike. 2007. The Economics of Tourism. Routledge, Canada. Sekaran, Uma. 2008. Research Methods For Business (Metodologi Penelitian untuk Bisnis). Jakarta: Salemba Empa

Sekaran, Uma and Roger Bougie.2013.Research Methods for a Business.Wiley

Sugiyono. 2010. Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta. Sugiyono. 2012. Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta. Sugiyono. 2013. Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta. Tjiptono, F., dan Gregorius, C. 2005. Pemasaran Jasa. Malang: Banyumedia Publishing.

Tjiptono, F., dan Gregorius, C. 2007. Service, Quality, & Satisfaction. Edisi 2 Yogyakarta: CV Andi offset.

Tjiptono, F., dan Gregorius, C., dan Andriana, D. 2008. Pemasaran Strategik. Yogyakarta: CV Andi offset.

Tjiptono, F., dan Gregorius, C. 2011. Service, Quality, & Satisfaction. Edisi 3 Yogyakarta: CV Andi offset.

(3)

Timothy, Darren J, 2005, Shopping Tourism, Retailing and Leisure, Channel View: Clevendon, UK.

Timothy, Darren J, 2007, Aspect of tourism: shopping tourism, retailing, and tourism. The British Library.

Umar, huesin. 2010. Metode penelitian untuk skripsi dan tesis bisnis edisi kedua. Jakarta: Rajawali pers

Undang-undang Republik Indonesia Nomor 10 Tahun 2009 tentang Kepariwisataan, Jakarta, Indonesia.

Wang, Youcheng. Abraham Pizam. 2011. Destination marketing and management : theories and

applications. London : CABI.

Yoeti , A Oka. 2008. Perencanaan dan Pengembangan Pariwisata. Jakarta. Padnya Paramitha Zeithaml, A. Valarie, Mary Jo Bitner, Dwayne gremler. 2013. Service Marketing : Integrating

Customer Focus Across The Firm. Sixth edirion. Newyork: Mc Graw-Hill.

Jurnal:

Coles, 2007. The Jurnal Shopping Tourism and retail transactions: Lessons from the Experience Raluca C. Dridea, Sztruten Gina, 2009, The Impact of Shopping Tourism on The Future of

Leisure Services, Romanian American University.

Tosun C. dan Darren J. Timothy, 2007, Tourist Shopping Experience and Satisfaction, Wiley InterScience.

Tomori, Mihaly. 2010. Investigating Shopping Tourism Along The Borders Of Hungary-A

Theoretical Perspective. GeoJurnal of Tourism and Geosites. Year III, no. 2, Vol. 6. Debrecen

Univeristy.

Rosita. 2013. Pengembangan Wisata Belanja Ke Arah Aktivitas Leisure Kreatif. Jurnal Manajemen Resort & Leisure Vol 10, No. 1.

Japarianto, Edwin. 2009. Analisa Faktor Type Hedonic Shopping Motivation dan Faktor

Pembentuk Kepuasan Tourist Shopper di Surabaya. Fakultas Ekonomi Universitas Kristen Petra. Singh, Harvinder and Prashar Sanjeev. 2013. Factors Defining Shopping Experience: An

Analytical Study of Dubai. Asian Journal of Business Research, Vol 3 No 1.

Kinley Tammy, Kyung Kim-Youn, Forney Judith. 2007. Tourist-Destination Shopping Center:

(4)

Buhalis, Dimitros. 2000. Marketing the competitive destination of the future. Tourism Management. Volume 21, Issue 1, Pages 97–116

Morrison.Alastair. 2013. Destination Management and Destination Marketing: The Platform for

Excellence in Tourism Destination. Researchgate.

Sumber Lainnya:

Dinas Pemuda Olahraga Kebudayaan dan Pariwisata Kota Cirebon 2016

UNWTO. 2015. What is a tourist attraction? / What is a tourist destination (AUSTRALIA) p 1-4. E-UNWTO.

www.euroshop-tradefair.com

www.harianbernas.com www.agcparners.com