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Kendid Syahid, 2014

Analisis Pengaruh Customer Service Experience Terhadap Behavior Intentions Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

DAFTAR PUSTAKA

A Yoeti Oka. 2004. Strategi P emasaran Hotel. Jakarta: PT.Gramedia Pustaka Utama.

Adeousun, Ladipo Patrick Kune dan Ganiyu, Rahim Ajao. Experiential

Marketing: An insight into the Mind of the Consumer. Asian Journal of Business and Management Sciences. 2 (7). 21-26

Aisuebeogun, Susan Edwards. 2007. Understanding Customer Experience and Its Impact within the Hotel Sector. Cranfield University.

Ajzen, I. 2005. Attitude, P ersonality, & Behavior. New York: Open University Press.

Alexndris, Konstantinos; Nikos Dimitriadis dan Dimitra Markatra. 2002. Can P erceptions of Service Quality P redict Behavioral Intention?An

Exploratory Studi in the Hotel Sector in Greece.” 12,(4), 224-231.

Alma, Buchari. 2007. Manajemen P emasaran dan P emasaran Jasa. Bandung: Alfabeta.

Arikunto, Suharsini. 2009. P rosedur P enelitian Suatu P endekatan P raktek. Jakarta: Rineka Cipta.

Badan Pusat Statistik Kota Yogyakarta. 2014. Statistik P ariwisata Kota Yogyakarta-Tourism Statistics of Yogyakarta City. Diakses melalui: http://jogjakota.bps.go.id/?hal=publikasi_detil&id=7 pada 8 Juli 2014 19.23 PM

Berry, Leonard L et al .2006. Managing Service Experience Clues. Wharton: University of Pennsylvania.

Bowie, David dan Buttle, Francis. 2004. Hospitality Marketing an Introduction. Chennai: Newgan Imaging System (P) Ltd.,

Chen, Cing-Fu dan Chen, Fu Shian. 2010. Experience Quality, P erceived Value, Satisfaction and Behavioral Intentions for Heritage Tourists. Tourism Management. 31,29-35.

Clemes, Michael D et al. 2009. An empirical study of behavioral intentions in the Taiwan hotel industry. Innovative Marketing. 5, (3).

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Kendid Syahid, 2014

Analisis Pengaruh Customer Service Experience Terhadap Behavior Intentions Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

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Dragicevic, Vanja et al. 2011. The Attractiveness Of Vojvodina P rovince As A Tourist Destination On The Basis Of Domestic Tourists’ Perception. Geographica Timisiensis. 20, (1), 59-67.

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Grillmair, Julia dan Verfasserin. 2008. Evaluating the Impact of Other Customers on Service Experiences-A Replication and Extension.

Guo, Modi. 2012. Service experience from customers' point of view an empirical case study of a chinese restaurant-haidilao. Department of Business Administration, Business and Social Sciences Aarhus University.

Helkula, Anu. Understanding, Designing and Managing Service Experience. Aalto University School of Science and Technology.

Hasan, Iqbal. 2009. Analisis Data P enelitian dengan Statistik. Bumi Aksara: Jakarta.

Hemmington, Nigel. 2007. F rom Service to Experience; Understanding and Defining the Hospitality Business. The Service Industries Journal. 27, (06), 1-19.

Huang, Songshan dan Hsu, Cathy H.C. 2009. Effects of Travel Motivation, P ast Experience, P erceived Constraint, and Attitude on Revisit Intention. Journal of Travel Research. 48, (01)., 29-44.

Husein, Umar. 2008. Metode P enelitian untuk Skripsi dan Tesis Bisnis. Jakarta: Rajagrafindo Persada.

__________ 2003. Metodologi P enelitian Untuk Skripsi dan Tesis Bisnis. Jakarta:Gramedia Pustaka Utama.

Istijanto. 2009. Aplikasi P raktis Riset P emasaran-Cara P raktis Meneliti Konsumen dan P esaing. Jakarta: PT Gramedia Pustaka Utama.

Janie,Dyah Nirmala. 2012. Buku Statistik Deskriptif dan Regresi Linier Berganda dengan SP SS. Semarang: Semarang University Press.

Johnston, Robert dan Xiangyu, Kong. 2011. The Customer Experience: A Road Map for Improvement. Managing Service Quality. 21 (1). 5-24.

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Kendid Syahid, 2014

Analisis Pengaruh Customer Service Experience Terhadap Behavior Intentions Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

Kang, S.S., Okamoto, N. & Donovan, H.A. 2004. Service Quality and its Effect on Customer Satisfaction and Customer Behavioural Intentions: Hotel and Ryokan Guests in Japan. Asia Pacific Journal of Tourism Research, 9(2):2004.

Kardes, F. R., Cronley, M. L., and Cline T. W. 2011. Consumer Behavior. Mason: South-Western Cengage Learning.

Karim, Nur Azmi. Modul P erkuliahan Statistika Bisnis Uji Asumsi Klasik dan Uji Normalitas Data. Universitas Mercu Buana.

Komar, Richard. 2006. Hotel Management (manajemen perhotelan). Jakarta: Grasindo.

Kotler at al. 2005. P rinciples of Marketing F ourth European Edition. Edinburg: Pearson Education Limited.

Kotler, Philip dan Keller, Kevin Lane. (2012). Marketing Management 14th Edition. NewJersey: Pearson Education Inc.

___________ et al. 2010. Marketing for Hospitality and Tourism. New Jersey: Pearson Prentice Hall.

Kuruuzum, Ayse dan Koksal, Can Deniz. 2010. The Impact of Service Quality on Behavioral Intention in Hospitality Industry. International Journal of Business and Management Studies. 2, (01).

Lancaster, Geoff dan Massingham, Lester. 2011. The Essentials of Marketing Management. New York:Taylor & Francis e-Library.

Lee, So Yon et al. 2007. TheRoles of Quality and Intermediary Construct in

Determining Festival Attendees’ Behavioral Intention. Journal of Travel

Research. 45 (4).

Liang, Y., Illum, S. F., and Cole, S. T. 2008. Benefits Received and Behavioural Intentions of F estival Visitiors in Relation to Distance Travelled and Their Origin. InternationalJournal of Event Management Research. Vol. 4, No.1.

Lin, Chiang. 2009. The Influence of Store Environment on P erceived Experiential Value and Behavior Intention. Asia Pacific Management Review. 15(2) (2010) 281-299.

Lovelock, Christopher dan Jochen Wirtz. 2011. Services Marketing P eople, Technology, Strategy 7th Edition. New Jersey: Pearson Education Inc.

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Kendid Syahid, 2014

Analisis Pengaruh Customer Service Experience Terhadap Behavior Intentions Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

Nn. 2009 Manual on Module 1 Introduction to Tourism. Wan Chai: Personal, Social and Humanities Education Section Education Bureau.

Nn. 2011. Research Report: Global Spa Summit 2011 Wellness tourism and medical tourism: where do spas fit?. Global Spa Summit LLC.

Palau-Saumell, et al. 2012. Tourist Behavior Intentions and the Moderator Effect of Knowledge of UNESCO World Heritage Sites: The Case of La Sagrada F amília.

Park, Minkyung et al. 2010. Measuring the Experience Economy of F ilm F estival P articipants. International Journal of Tourism Sciences, 10, ( 2), 35-54.

Pendit, Nyoman S. 2003. Ilmu Pariwisata : Sebuah P engantar P erdana. Jakarta :PT.Pradnya Paramita.

Reid, Robert D dan Bojanic David C. 2010. Hospitality Marketing Management 5th ed. New Jersey: John Wiley & Sons,Inc.

Riduwan dan Kuncoro, Engkos Achamd. 2012. Cara Menggunakan dan Memaknai P ath Analysis (Analisis Jalur). Bandung: Alfabeta.

Ruiz,Martin-D et al. 2012. Creating Customer Value Through Service

Experiences: An Empirica l Study in The Hotel Industry. Tourism and Hospitality Management. (18), (1), 37-53.

Rutherford, Denney G dan O’Fallon, Michael J. John. 2007. Hotel Management and Operations F ourth Edition. New Jersey: Willey & Sons, Inc.

Sakaran, Uma dan Roger, Bougie. 2010. Research Methods for Business-A Skill Bulding Approach 5th Edition.United Kingdom: John Wiley & Sons Ltd.

Sandstrom et al., 2008. Value in Use Through Service Experience Managing Service Quality. Emerald Group Publishing Limited. 18, (2),112-126.

Sau Ada-Yee Lo. 2009. A study on the Impact of a Bundle of Determinants on the Shopping and Visiting Intensions of Tourists an extension of the theory of reasoned action. New York: Cornell University Ithaca.

Schmitt, B.H. 1999. Experiential Marketing: How to Get Customers to Sense F eel Think Act and Relate to Your Company and Brands. New york: The Free Press.

___________. Dan Rogers, David L. 2008. Handbook on Brand and Experience Management. Massacusetts: Edward Elgar Publishing Limited.

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Kendid Syahid, 2014

Analisis Pengaruh Customer Service Experience Terhadap Behavior Intentions Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

Shaw, Colin et al. 2010. Customer Experience F uture Trends and Insight. London: Macmillan Publisher Limited.

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Silalahi, Uber. 2009. Metode P enelitian Sosial. Bandung: Rafika Aditama

Sirapracha, Juthamard dan Tocquer, Gerard. 2012. Customer Experience, Brand Image and Customer Loyalty in Telecomunication Services.International Conference on Economics, Business and Marketing Management. Vol 29.

Smith dan Wheeler, Joe. 2002. Managing the Customer Experience. Great Britain: Pearson Education Limited.

Songshan et al., 2009. Effects of Travel Motivation, P ast Experience, P erceived Constraint, and Attitude on Revisit Intention. Journal of Travel Research. 48,(1), 29-44.

Sugiyono. 2008. Metodologi P enelitian Bisnis. Bandung:Alfabeta.

2006. Statistik Untuk P enelitian. Yogyakarta:Andi.

2010. Metode P enelitian Kuantitatif Kualitatif dan R&D. Bandung:Alfabeta.

Sulastyono, Agus. 2008. Manajemen P enyelenggaraan Hotel. Bandung:Alfabeta

Suliyanto. 2005. Analisis Data dalam Aplikasi P emasaran. Ghalia Indonesia

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_____________.2008. Service Management:Mewujudkan Layanan P rima. Yogyakarta: Andi.

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Kendid Syahid, 2014

Analisis Pengaruh Customer Service Experience Terhadap Behavior Intentions Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

Service Experience in P rivate Hospitals:A Study from Bangladeshi P erspective. Interdisciplinary Journal of Contemporary Research in Business. 3, (05).

Undang-undang republik indonesia Nomor 10.tahun 2009Tentang Kepariwisataan

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Wu, Hung Che. 2009. An Empirical Study of Behavioural Intentions in the Taiwan Hotel Industry. Lincoln University.

Zeithaml Valarie A et al. 2006. Service Marketing-Integrating Customer F ocus Across the F irm 4th edition. New York: Mc.Graw-Hill International.

Zeng, Fue., Hu, Zuohao., Zhilin R.C. 2009. Determinants of online service

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