Nama Kelompok :
Asti Elyadi
M. Rakhman Abdholi
Akhmad Ramadhan
13 Business Letters
1. Sales Letters
Example for Sales Letters
57 West City Avenue Boston, MA 02110
Subject: Magic Loans
Dear Mr. Marlon,
At this time, each year, everyone thoughts turn to vacation plans and home improvements. If you are considering a major recreational purchase or home improvement this year, you may want to find out about Magic Loans Home National Bank.
Magic Loans is loan that is made against equity that you have in your home. Magic Loans can be used to buy the car or anything you have always wanted. They can also be used for conventional FHA home improvement loans, such a private swimming pool. Of course, a Magic Loans does not have to be used only for recreational items. You may want to use money that is now equity to pay for college expenses for your children.
2. Order Letters
When orders for goods or services are placed to manufacturers, retailers, or wholesalers by consumers or other businesses, they write order letters. This letter has all the details of the
products – name, model numbers, quantity and expected price. The payment of the delivery is also sometimes included along with the letter.
154 Green Avenue
New York, New York 10021
Dear Ms. Hutchinson :
Thank you for sending your catalog so promptly. It arrived within a few days of my request. Please send me the following items by parcel post :
1 copy Emmet and Mullen,
High School Algebra @ $7.50 $ 7.50 25 copies Pinehurst,
Plane Geometry @ $8.75 $ 218.75 Total $ 226.25
I am enclosing a money order for 226.25. If there are additional charges, please let me know.
Please mail the books to the address given above.
Very truly yours,
Brandon Michael
Company Purchase Order Sample Seven Siblings Limited
17 Sweet Road, West Bandung Tlp. 022-8765432 Post Code 41134
July 9, 2013 Purchase Order
Toko Englet 11 Main Street San Fransisco, USA ZIP CODE 91234
Dear Miss Jackson :
Please accept this purchase order for the following : No.
Product Quantity Unit Price Total
1 Single Brush Polisher Colombia 400
4 $ 3,000 $ 12,000
2 Extractor SX 144 4 $ 2,000 $ 8,000
Total $ 20,000
We require shipment by August 17, 2013 to :
PT Pama
No. 1 Jl. Cileungsi, Bogor, Indonesia Post Code 40156
Please refer to this order as "purchase order # SS01234. Should you need more information, please contact me at 62-22-756756 at your earliest convenience or email me at siblings@seven.com.
Supplier : ...
No. Description Quantity Unit Price Amount
Sub Total
To get your complaint be satisfied, the words and tone used in the letter become the deciding factor. It is important to be direct but tactful and using professional tone makes the company to
Example complaint letter
56 Disgruntled Street Somewhere Unhappy 1AM MAD
June 15, 2008
Dear Sir/Madam,
I am writing today to complain of the poor service I received from your company on June 12, 2008. I was visited by a representative of That Awful Company, Mr. Madman, at my home on that day.
Mr. Madman was one hour late for his appointment and offered nothing by way of apology when he arrived at noon. Your representative did not remove his muddy shoes upon entering my house, and consequently left a trail of dirt in the hallway. Mr. Madman then proceeded to present a range of products to me that I had specifically told his assistant by telephone I was not interested in. I repeatedly tried to ask your representative about the products that were of interest to me, but he refused to deal with my questions. We ended our meeting after 25 minutes without either of us having accomplished anything. I am most annoyed that I wasted a morning (and half a day's vacation) waiting for Mr. Madman to show up. My impression of That Awful Company has been tarnished, and I am now concerned about how my existing business is being managed by your firm. Furthermore, Mr. Madman's inability to remove his muddy shoes has meant that I have had to engage the services, and incur the expense, of a professional carpet cleaner.
I trust this is not the way That Awful Company wishes to conduct business with valued customers—I have been with you since the company was founded and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.
Yours faithfully,
V. Angry
4. Adjustment Letters
Example Adjustment Letters
Green Tree Freight Co., Inc. Columbus, Ohio 45453 (315) 565-6789 March 29, 19XX
Complete Table, Inc. P.O. Box 3132 Austin, TX 78703
Subj.: March 24 letter about damaged freight
Dear Mrs. Hughes:
the inconvenience that it has caused you.
From your account of the problem, I am quite sure that your request for the $240 adjustment on the damage to the 2 crates of Valjean Cristal stemware will be granted. A certain amount of breakage of this sort does unavoidably occur in cross-country shipping; I am sorry that it was your company that had to be the one to suffer the delay.
I must remind you to keep the damaged crates in the same condition in which you received them until one of our representatives can inspect them. That inspection should take place within 2 weeks.
If all is in order, as it sounds to be in your letter, you can expect the full reimbursement within 2 weeks after our representative's inspection. I hope this unfortunate
accident will keep you from having merchandise shipped by Green Tree Freight in the future.
Sincerely,
David F. Morgan, Customer Relations Green Tree Freight Co., Inc.
Columbus, Ohio 45453
(315) 565-6789
5. Inquiry Letters
Inquiry letters are meant just to do what its name suggest – get information from the recipient of
Example Inquiry Letters
Street Address City, State Zip Code Phone Number
Date
Individual's Name Job Title
Name of Organization Street Address
City, State Zip Code
Perhaps you are seeking an addition to your marketing team. A new person can provide innovative approaches to the challenges of marketing. I am an innovator of new ideas, an excellent communicator with buyers, and have a demonstrated history of marketing success.
Presently, I am marketing computer products for a major supplier using television, radio and news advertising. I have a reputation for putting forth the effort required to make a project succeed.
Enclosed is my resume for your review and consideration. EFTG Industries has a reputation for excellence. I would like to use my talents to market your quality line of technical products. I will call you to further discuss my talents and how I can benefit your company. If you prefer, you may reach me in the evenings at (555) 555-5555.
Thank you for your time. I look forward to meeting you.
Sincerely,
6. Follow-Up Letters
Example for Follow-Up Letters
Ms. Barbara Cortes ABC Corporation 876 Lakeland Street Hauppauge, NY 11787
Dear Ms. Cortes:
Thank you for taking the time to meet with me regarding the paralegal position at Collado, Collado, & Fiore, LLC. After meeting with you and discussing the set requirements, I noted several similarities between your requirements and my past experience.
position with Allen & Associates, I am required to perform all those responsibilities in addition to juggling and managing numerous legal tasks.
Be assured that I can be counted on to get the job done under demanding schedules, and I would enjoy the opportunity to do the same for your organization. What you will expect and get from me as a member of your team is dedication, enthusiasm, and professionalism.
Again, thank you for taking the time to meet with me. I remain interested in participating in the next round of interviews. Thank you for your consideration.
Sincerely,
Michele Martinez
7. Recommendation Letters
Example for Recommendation Letters
[Date]
Re: Recommendation for Sharon Westman
Dear Hiring Manager:
I was initially impressed with Sharon Westman's enthusiasm, communication skills and professional demeanor when I hired her four years ago as a customer service rep within JRW Inc.'s call center. During the two years Sharon reported to me (I have since moved on to a different department), she consistently demonstrated all of these qualities and more, and I heartily endorse her for any customer service position.
She consistently met or surpassed all weekly call center metrics (including customer satisfaction, call volume and response time), and her daily written reports were accurate and thorough.
Of particular value to me as a former call center manager was Sharon's team player mind-set, enthusiastic embrace of change, ability to work with minimal supervision and unwavering commitment to exceeding customer expectations. I regularly received unsolicited praise from customers commending Sharon's outstanding level of service, professionalism and follow-through.
Organized and diligent, Sharon quickly learned technology systems and software that were unfamiliar to her when she first started with JRW, and she also attended optional professional-development seminars offered through the company. She is pursuing an associate's degree in business through evening classes at ABC Community College.
Sharon is a hardworking, top-performing customer service professional. She has my highest recommendation, and I am happy to furnish more details if you would like additional information.
Sincerely,
Carla Pederson
Field Service Manager (former Call Center Manager) JRW Inc.
(555) 555-5555
8. Acknowledgment Letters
Example for Acknowledgment Letters
June 12, 2014
John Q. Smith Memorial Scholarship
Dear Scholarship Donor:
I would like to take this opportunity to thank you for your generosity in funding the John Q. Smith Memorial Scholarship. I am very honored to be the recipient of this award.
the University of Michigan-Flint and then teach high school French and English in the southeastern part of Michigan.
While attending school I have been involved with the Future Teachers of America and Lambda Lambda service organization. We provide tutoring and mentoring on a weekly basis to two elementary schools located near the university campus. I have also helped organize three campus blood drives and winter coat collection.
Receiving this scholarship motivates me to maintain my GPA and complete my degree. I look forward to being able to give back to the community once I begin my career teaching. I thank you for your confidence and willingness to help me achieve my goals.
Sincerely,
Betty Ann Student
9. Resignation Letters
When an employee is planning to leave the current job, the letter sent to the direct manager informing about the decision is called resignation letter. It gives notice and sometimes the reason
Example for Resignation Letters
Roberta Jones
18 Hillside Road | Sometown, MA 55555 | Phone: 555-555-5555 | jones@somedomain.com
[Date]
Ms. Joyce Michaels CEO
ABC Company 15 Main St.
Sometown, MA 55555
Please accept this letter as notice of my resignation from my position as staff accountant. My last day of employment will be June 22, 2012. I received an offer to serve as senior accountant of a Fortune 500 company, and after careful consideration, I realize that this opportunity is too exciting for me to decline.
It has been a pleasure working with you and your team over the last three years. One of the highlights of my career was collaborating with you to automate ABC Company’s accounting, financial and balance systems and setting up your accounting infrastructure. Your company is poised for continued growth and I wish you much success with your upcoming acquisition of XYZ Company. I would like to help with the transition of my accounting duties so that systems continue to function smoothly after my departure. I am available to help recruit and train my replacement, and I will make certain that all reporting and records are updated before my last day of work. Joyce, thank you again for the opportunity to work for ABC Company. I wish you and your staff all the best and I look forward to staying in touch with you. You can email me anytime at jones@somedomain.com or call me at 555-555-5555.
Sincerely,
Roberta Jones
10. Application and Cover Letters
The application or cover letter is very important, as the employer will decide based on the
contents of the letter whether you should be given a chance to appear for a personal interview. You can choose to send a cover letter with your resume or send in an application letter giving detailed description as to why you would be suitable candidate for the job.
It is important to mention details of previous experience, skill sets and any other information which would be required for achieving your goal.
Three Example for Application and Cover Letters
Cover letters are the first chance you have to impress an employer – they're not just a protective jacket for
your CV. Here's our guide on what to include and how to format them
The first thing a potential employer sees in your job application is the cover letter. This doesn't just
support your CV – it's an opportunity for you to stand out from the crowd and persuade the recruiter to
Be wary of spending hours on perfecting your CV at the expense of your cover letter. If you need some
inspiration on what to include and what format to use, here are our helpful guides – just remember not to
copy them as exact templates.
1. Standard, conservative style
This is ideal for sectors such as business, law, accountancy and retail. For more creative sectors, a letter
like this might be less appealing, and could work against you.
Dear Mr Black,
Please find enclosed my CV in application for the post advertised in the Guardian on 30 November.
The nature of my degree course has prepared me for this position. It involved a great deal of independent
research, requiring initiative, self-motivation and a wide range of skills. For one course, [insert course],
an understanding of the [insert sector] industry was essential. I found this subject very stimulating.
I am a fast and accurate writer, with a keen eye for detail and I should be very grateful for the
opportunity to progress to market reporting. I am able to take on the responsibility of this position
immediately, and have the enthusiasm and determination to ensure that I make a success of it.
Thank you for taking the time to consider this application and I look forward to hearing from you in the
near future.
Yours sincerely
2. Standard speculative letter
This may vary according to the nature of the organisation and the industry you're applying to.
Dear Mr Brown,
I am writing to enquire if you have any vacancies in your company. I enclose my CV for your
As you can see, I have had extensive vacation work experience in office environments, the retail sector
and service industries, giving me varied skills and the ability to work with many different types of people.
I believe I could fit easily into your team.
I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up
new skills and eager to learn from others. I also have lots of ideas and enthusiasm. I'm keen to work for a
company with a great reputation and high profile like [insert company name].
I have excellent references and would be delighted to discuss any possible vacancy with you at your
convenience. In case you do not have any suitable openings at the moment, I would be grateful if you
would keep my CV on file for any future possibilities.
Yours sincerely
3. Letter for creative jobs
We've used the example of a copywriter but you can adapt it for your profession. The aim of a creative
letter is to be original and show you have imagination, but understand what the job entails. Balance is
essential: don't be too wacky, or it will turn off the reader.
Dear Ms Green,
· Confused by commas? · Puzzled by parenthesis? · Stumped by spelling? · Perturbed by punctuation?
· Annoyed at the apostrophe? (And alliteration?)
Well, you're not alone. It seems that fewer and fewer people can write. Unfortunately, there are still a lot
of people who can read. So they'll spot a gaffe from a mile off. And that means it's a false economy,
unless you're 100% sure of yourself, to write your own materials. (Or to let clients do it for themselves.)
To have materials properly copywritten is, when one considers the whole process of publishing materials
There is an answer. Me. Firm quotes are free. You can see some of what I do on my multilingual website
at [insert web address]. If you'd like, I can get some samples out to you within 24 hours. And, if you use
me, you'll have some sort of guarantee that you can sleep soundly as those tens of thousands of copies are
rolling off the presses.
Luck shouldn't come into it!
With kindest regards
11. Request Letters
In various business set-ups, lots of things need help from other parties or groups, namely – services, materials, assistance, etc. In this case a letter of request is sent to specify the exact requirements from the other party. When lot of information is required, bullet points can be used to make it easy to
Example Request Letter
SUMMARY: This sample letter is written to request a re-scheduling of an appointment due to some unforeseen and unavoidable circumstance on the interview candidate. The candidate explains his reason for the request with precise information for the recipient’s consideration to allow the request.
Rupert H. Dam
Manager, HR Department
Fine Prospects Pvt Ltd
6670 Holsted
Dear Mr. Dam
I am writing to request a re-scheduling of my interview appointment with your esteemed company which was scheduled on May 19th 2010 at 5pm. I was called for an interview with Fine Prospects Pvt Ltd for the post of Assistant Coordinator for Sales and Services Department.
I am unable to make it for the said interview as there is a recent bereavement in my family which requires my full attention and presence outside the country at the moment. I will be back by May 22nd 2010 for a rescheduled interview.
I believe that my relevant qualifications and 5 years of marketing experience make me a relevant candidate for the mentioned post. My records with previous employments have been impeccable as to attitude and performance.
When someone’s work needs to be appreciated, an appreciation letter is written. Usually seniors write the letter to appreciate the work done by juniors. An organization can also send an
Example Letter of Appreciation
Company Logo Letterhead
Date
Recipient's Name
Your Street Address
Mr./Ms. Last Name:
I am writing to let you know how much I appreciate the outstanding customer service that your staff provided last week. I visited your store to purchase furniture for my new office. Your staff was very attentive and helpful. The employees I interacted with, especially Steve Smith and Michelle Howell, were very knowledgeable about your store's product line and seemed genuinely interested in helping me find items that met my needs rather than just being focused on making a quick sale.
Because of their efforts, I was able to find exactly what I needed and I am very satisfied with my purchase. I will continue to visit your store in the future, as well as recommend it to others. Please let Steve and Michelle, as well as the other employees in the office furniture department, know that their efforts did not go unnoticed. You have put together a great team that makes customers feel respected and valued.
I look forward to working with your team again in the future.
Regards,
Your Name Here, Office Manager
13. Apology Letters
Among all types of letters, apology letters are a humble way for asking forgiveness for your mistake and also stating how you plan to rectify the same. Usually, the apology letter is written to
Example Apology Latters
Addresser Name Addresser Address
Addressee Name Addressee Address
Dear ___________,
It is with great concern and regret we received your (letter, e-mail, phone call, etc.) outlining the problem you had with our service. (LIST THE PROBLEM AND DATE IT OCCURRED).
First and foremost, on behalf of (the company/person who made the mistake), I would like to personally apologize for your inconvenience. We accept full responsibility for the mistake and I assure you we are taking the necessary steps to prevent it from happening in the future. Thank you for bringing this matter to our attention.
