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DAFTAR PUSTAKA

Aagja, Jayesh P, Toby Mammen and Amit Saraswat. 2011. Validating Service

Convenience Scale and Profiling Customers: A Study in the Indian Retail

Context, Ahmedabad: Vikalpa

Ali, Hasan (2009). Edisi baru marketing. Jakarta: PT. Buku kita

Arikunto, Suharsimi. 2006. Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta:

Rineka Cipta

Berry, Leonard L., Kathleen Seiders, & Dhruv Grewal. 2002. Understanding Service

Convenience. : Journal of Marketing Vol.66 (July 2002), 1–17

Buchari, Alma. (2008).Manajemen Pemasaran dan pemasaran jasa. Bandung : CV

alfabeta

Budi, Triton P. 2005. SPSS 13 Terapan Riset Statistik Parametrik. Yogyakarta: Andi

Bungin, Burhan. 2011. Metodologi Penelitian Kuantitatif. Jakarta : Kencana.

Chang, Kuo-Chien, Mu-Chen Chen, Chia-Lin Hsu & Nien-Te Kuo, (2010), The effect

of service convenience on post-purchasing behaviours, Industrial

Management & Data Systems, Vol. 110 Iss 9 pp. 1420 – 1443

Chang, Chiao-Yun Connie. 2005. Taiwanese Consumers’ Perception Of Service

Convenience With Reference To Purchasing Tourism Products Online,

Coventry CV4 7AL, University of Warwick

Chang, Yi-Wei., Michael Jay Polonsky, Olga Junek & Victoria University. 2007. A

Preliminary Examination of Berry, Seiders and Grewal’s (2002) Five

Dimensional Measure of Convenience in a Service Setting. Dunedin:

University of Otago, School of Business, Dept. of Marketing

Cooper, Donald R., & Schindler, Pamela S. 2011. Business research methods (11th

ed.). New York: Mc GrawHill/Irwin.

Dai, Hua. 2009. Service Convenience, Service Consumption Experience, And

Relational Exchange In Electronic Mediated Environment. Greensboro:

Management; Information science

Ebert, Ronald J & Griffin, Ricky W. 2008. Business Essentials. New York:

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Muhammad Indra Septiawan, 2016

PENGARUH SERVICE COVENIENCE TERHADAP KEPUTUSAN TAMU MENGINAP DI GUMILANG REGENCY HOTEL

Universitas Pendidikan Indonesia| repository.upi.edu | perpustakaan.upi.edu

Fandy, Tjiptono.(2008). Manajemen Pemasaran Jasa. Solo:Andi

Ferrell, O . C . & Michael D. Hartline. 2014. Marketing Strategy . Mason:

South-Western Cengage Learning

Giannakos, Michail N., Adamantia G. Pateli, & Ilias O. Pappas. Investigation Of The

Hotel Customers Perceptions: A Study Based On User-Generated Content Of

Online Booking Platfomrs. Corfu:

Hasan, Mustafa. 2011. Metodologi penelitian dan Aplikasinya. Jakarta: Ghalia

Indonesia

Hoffman, K. Douglas & John E. G, Bateson. 2011. Services Marketing Concepts,

Strategies & Cases 4e. Mason: South-Western Cengage Learning

Hsu, Cathy H., & Tom Powers. 2002. Marketing Hospitality . New York: John

Wiley & Sons

Husein Umar, 2003, Metodologi Penelitian Untuk Skripsi dan Tesis Bisnis,Jakarta:

PT. Gramedia Pustaka

Jiang, Ling., Nan Jiang, & Shixiong Liuc. 2011. Consumer Perceptions of E-Service

Convenience: An Exploratory Study. Procedia Environmental Sciences 11

(2011) 406 – 410

Khazaei, Amir.,Hadi Manjiri., Ebrahim Samiey., & Hossein Najafi. 2014. The Effect

of Service Convenience on Customer Satisfaction and Behavioral Responses

in Bank Industry. International Journal of Basic Sciences & Applied Research.

Vol., 3(1), 16-23, 2014

Kotler, Philip & Gary Armtrong. 2015. Marketing an Introduction Twelfth Edition.

Harlow: Pearson

Kotler, Philip, Bowen, John., & James Makens. 2014. Marketing for Hospitality and

Tourism Harlow, Essex: Pearson

Kotler, Philip & Gary Armstrong. 2012, Principles of Marketing 14th ed. New Jersey

: Pearson Hall

Kotler, Philip & Gary Armstrong. 2014. Principle or marketing, 15th edition. New

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130

Muhammad Indra Septiawan, 2016

PENGARUH SERVICE COVENIENCE TERHADAP KEPUTUSAN TAMU MENGINAP DI GUMILANG REGENCY HOTEL

Universitas Pendidikan Indonesia| repository.upi.edu | perpustakaan.upi.edu

Kotler, Philip & Kevin L. Keller. 2012. Marketing Manegement, 14th edition. New

Jersey: Prentice Hall

Lou, Qiuxue & Paul TJ. James. 2013. Influences on the buying behavior of

purchasing commercial housing in Nanning city of Guangxi province, China.

Bangkok: Journal of Management & Marketing Research;Feb2013, Vol. 12,

p150

Middleton, Victor., Fyall, Alan., Morgan, Mike., & Ranchhod, Ashok. 2009.

Marketing in Travel and Tourism . Oxford: Routledge

Pride, William M., Hughes, Robert J. & Jack R. Kapoor. 2012. Business 11th Edition.

Mason: South-Western Cengage Learning

Rao, K. Rama Mohana. 2011. Services Marketing Second Edition. Noida: Dorling

Kindersley

Riduwan. 2010. Dasar-dasar Statistika. Bandung : Alfabeta.

Seiders, Kathleen., Voss, Glenn B., Godfrey, Andrea L., & Grewal, Dhruv. 2007.

SERVCON: Development and Validation of a Multidimensional Service

Convenience Scale. Academy of Marketing Science 2007 35:144–156

Silalahi, Ulber. 2009. Metode Penelitian Sosial. Bandung; PT. Refika Aditama.

Sturman, Michael C., Jack B. Corgel & Rohit Verma. 2011. The Cornell School Of

Hotel Administration On Hospitality. New Jersey: John Wiley & Sons

Sugiyono. 2014. Statistik Nonparametris Untuk Penelitian, Bandung: ALFABETA

Sundayana, Rostina. 2015. Statistika Penelitian Pendidikan, Bandung : ALFABETA

Uma Sekaran, 2006, Metodologi Penelitian untuk Bisnis, Edisi 4, Buku 1, Jakarta:

Salemba Empat

Thuy, Pham Ngoc 2011. Using Service Convenience to Reduce Perceived Cost,

Marketing Intelligence & Planning, Vol. 29 Iss 5 pp. 473 - 487

Wilson, Richard M.S & Colin Gilligan. 2013. Strategic Marketing Management

Third Edition. New York: Routledge

Zeithaml, Valerie., Mary Jo Bitner, Dwayne Gremler & Ajay Pandit. 2013. Services

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131

Muhammad Indra Septiawan, 2016

PENGARUH SERVICE COVENIENCE TERHADAP KEPUTUSAN TAMU MENGINAP DI GUMILANG REGENCY HOTEL

Universitas Pendidikan Indonesia| repository.upi.edu | perpustakaan.upi.edu WEBSITE

http://www.bps.go.id diakses Maret 2015

http://infovesta.com diakses pada tanggal 28 April 2015

http://kabar24.bisnis.com diakses pada 08 Maret 2015

http://regional.kompas.com diakses 13 Mei 2015

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