Tanggal : 13-15 Oktober 2016
Waktu : Pkl. 09.00-17.00 wib
Tempat : Jakarta
Materi Pelatihan
Hari Pertama
Hari Kedua
Hari Ketiga
HR PLANNING
• Peran strategis Departemen HRD dalam perusahaan • Transformasi HRD • Integrasi kebutuhan SDM
dengan rencana bisnis perusahaan
HR RECRUITMENT & SELECTION
• Proses Rekrutmen dan Seleksi karyawan
• Mereview Lamaran
• Metode STAR dalam Interview • Penerimaan dan penolakan
HR PERSONAL ADMINISTRATION
• Membuat HR Policy dan standar administrasi HRD perusahaan
• Memastikan adanya uraian pekerjaan serta tanggung jawab yang jelas masing-masing karyawan perusahaan
Trainer :
Ir. Agustina Samara, CPHR,CLC
• Senior Consultant of Service Leadership Consulting • Former HR Director PT Catur
Sentosa Adiprana Tbk • Former Senior Manager of
Citibank , BII and Bank Permata
Trainer :
Ir. Vivid Zulprimiadanni, MM
• Human Capital Division Head PT Komatsu Astra Finance
• Former HR - Talent and Performance Management Manager PT Astra Credit Companies
Trainer :
Drs. Jack Alenzo, MM, MH
• Senior Consultant of Service Leadership Consulting • Former HR of Mercedez Benz
Group, Alstom, Samsung, DuPont
HR TRAINING AND DEVELOPMENT
• Pemahaman kompetensi • Training Needs Analysis (TNA) • Training Gap Analysis
• Training Evaluation
HR CAREER AND TALENT MANAGEMENT
• Merancang program pengembangan karir
• Mempersiapkan kandidat yang potensial
• Pengembangan organisasi yang berbasis talent management
HR PERFORMANCE AND REWARD (COMPENSATION AND BENEFIT)
• Strategic Compensation and Benefits
• Job Analysis, Job Evaluation dan Job Grading
• Merancang sistim penilaian kinerja berbasis Indikator Prestasi Kerja
HR LABOR RELATION
• Pemahaman undang-undang yang berkenaan dengan ketenagakerjaan (UU No. 13 Tahun 2003,UU no 2 Tahun 2004, dll)
• PKWT dan PKWTT/Outsourcing • Peraturan perusahaan
• Perjanjian Kerja Bersama • Serikat Pekerja
• Pemutusan Hubungan Kerja (PHK)
Training | Consulting | Assessment
Mobile : 0813 1100 9800, 0812 802 8352 WA : 0813 1100 9800
Pin BB : 5FE266D1
E-mail : info@serviceleadership.web.id Website : www.serviceleadership.web.id
Testimonial
Adrianus Dwi P - PT.Lion Metal Works Tbk
Kharisma Tri Andini - PT Angkasa Pura 2
Hesti A. - Yayasan Pendidikan di Purworejo
Devi Kusma Wardhani- PT Angkasa Pura 2
Ian Christiana PT Lelco Nusantara
drg. Feri Irawan - RS Annimah Banyumas
Afifa, Fresh graduate Fak Psikologi UI
Hasta - PT Reliance
Hendry Warsono - Sinar Mas Mining
Sutarto - PT Demitra Karsa Perdana
Devi PR, PT Bersama Makmur Raharja
Resa Maraleta, PT Demitra Karsa Perdana
Titik Setiyowati - Novinet Bali
Yosephine Sihombing , Fak Psikologi UI
Regina - Novinet Bali
Lika Yulia Dassi - PT DNX Indonesia
Prabandani Swari - RS Kasih Ibu Purworejo
Sangat menarik. Membuka wawasan saya bagaimana seharusnya peraturan UU No 13 / Thn 2003 dijalankan sebagaimana mustinya di organisasi
Trainer menyampaikan materi dengan cara yang jelas, fun dan banyak praktek langsung sehingga dapat dicerna dengan baik
Isi sesi paling menarik bagi saya karena hampir 100% bisa diterapkan di lembaga kami. Banyak ilmu yang saya dapatkan, semoga bisa membantu pembenahan. Materi yang disampaikan menambah pengetahuan, penyampaiannya yang lugas dan jelas
Penguasaan materi oleh para trainer sangat baik, sangat informatif dan banyak humor
Isi materi sangat up to date, apalagi ada video situasi yang mudah dipahami dan diingat
Penjelasannya jelas mengajak trainee untuk tetap aktif di kelas
Padat dan mencakup banyak. Bermanfaat membuka wawasan saya
Materi ok, banyak hal baru yang didapat. Memenuhi expektasi.
Bagus Penyampaiannya, mudah dipahami, bahasanya mudah dimengerti
Trainer cukup baik dalam menyampaikan materi yang diberikan yang disertai contoh kasus
Materi baik, terstruktur dan mudah dimengerti
Materi yang disampaikan sangat jelas & bisa dipahami
Materi sangat lengkap dan dibuat sangat menarik
Trainer menguasai materi, penyampaiannya menarik
Penyampaian materi sangat memuaskan
Berguna bagi perusahaan kami. Trainer menyenangkan, jelas dalam menerangkan, ramah dan humoris
Service Leadership is a Service Quality & Human Resource Consulting firm dedicated to creating sustainable high-performance organizations. We provide consulting & training to :
• Create high-performance cultures that drive bottom-line results and reinforce your organization’s mission and values.
• Develop leaders at all levels who can manage the business and inspire your employees. • Align employee self-interest, energy and talents with your organization’s strategy.
Training | Consulting | Assessment
Modul Pelatihan
Program Inhouse Training dan Kelas Publik
• Excellent Supervisory Skills
• Advanced Leadership Skills
• Coaching and Mentoring
• Assertive Communication Skills
• Problem Solving and Decision Making
• Time Management
• DISC Profile
• MBTI
• Team Building
• Handling Diificult People and Situation
• Excellent Service Interaction
• Complaint is A Gift
• Service Crucial for Manager
• Strategic Customer Experience
• Customer Satisfaction Measurement
• Train The Trainer
• Training Need Analysis (TNA)
• High Impact Presentation Skills
• Strategic Compensation and Benefit
• Mastering Competency Design Model
and Assessment
• Assessment Skills
• Employee Engagement
• KPI and Performance Management System
• Job Analysis and Job Evaluation
• Industrial Relation
• Talent Management
• Behavioral Event Interview
• Expanded DISC
• Myers Briggs Type of Indicators (MBTI)
• Outsourcing Management
• UU Ketenagakerjaan
Leadership
Service Excellence
HRD
Mobile : 0813 1100 9800, 0812 802 8352
WA
: 0813 1100 9800
Pin BB : 5FE266D1
E-mail : info@serviceleadership.web.id
Website : www.serviceleadership.web.id
Consulting Services
Quality Customer Service is important for all
functions start from front liners as representative
of the company to back office as backbone to
support all process to make sure service is
delivered timely by frontlines. We assist Client
to enhance organization service culture.
Type of common consultation request such as :
• Set up Service Standardization
• Define Service Measurement
• Implementation Service Monitoring
• Set Up Service Assessment / Service Audit
• Conduct Mystery Shoppers
Identifying capacity and measure productivity
is the key of operation management. We help
to asses current operational issues and come
up with recommendation and implementation.
We assist client to run day to day operations in
structure and effective way.
Operation Excellence Consultation would be :
• Define Capacity Planning
• Design Operation Management Blue Print
• Set Up Process Standardization
• Conduct & implement Process Improvement
• Set Up Customer Care/Service Desk
People are the most valuable assets an organization
could have. Through employees, an organization
can create a sustainable competitive advantage.
Whether you are a new venture or an existing
organization we at Service Leadership can help
you organize, manage and develop your human
resources more effectively.
We provide the following Human Resources
consultation services :
1. Preparation of HR Policies, Procedures and
HR Manuals/Handbooks
2. Setting up Organizational Structure & Authority
Matrix based on a work flow analysis
3. Job Analysis and Job Design
4. Pay Structure/Compensation Plan
5. Recruiting and Selecting Procedures
6. Performance Measurement and Appraisal
Programs.
Service Quality
Operational Excellence
Public Training Schedule 2016
Topic
Oktober
November
Service Excellence & Handling Customer Complaints How to Manage Customer Service Team
MBTI for HR Practitioner
Aspek Hukum Perjanjian Kerja : PKWT, PKWTT, Skala Upah,PHK Tanpa Gejolak Practical Leadership and Managerial Skills
Train The Trainer (Batch 36)
Assessment Dengan MBTI & DiSC Profile 6-7
Handling Customer Complaint & Negotiation Skills for frontliners Effective Recruitment using DISC Profile
Strategic Compensation and Benefit 17-18
Menyusun Kurikulum Pelatihan Berbasis Kompetensi Business Presentation Skills
Coaching and Counselling 11-12
Problem Solving and Decision Making
3 Day HR Management Course 13-15
Business Values and Ethics
Marketing Research 5-6
Assertive and Comunication Skills Building Strong Corporate Culture PHK Tanpa Gejolak
Excellent Supervisory Skills Behavioral Event Interview Merancang Kamus Kompetensi HR Managament for HR Officer Selling Skills and Negotiation Skills Finance for Non Finance
Service Quality Management
Pelatihan Tes Psikologi untuk HR ( Non Psikologi)
Strategi Bernegosiasi Untuk Tim Procurement Dan Purchasing Perusahaan
Investasi & Registrasi
Formulir Registrasi
Harga Normal 13-15 Oktober 2016
: Rp 3.000.000,- /peserta
Early Bird sebelum 23 September 2016 : Rp 2.500.000,- /peserta
Biaya meliputi makan siang, 2x coffee break, materi hard copy dan sertifikat.
13-15 Oktober 2016 | 09:00 - 17:00 WIB | Jakarta
3 DAY HR MANAGEMENT COURSE
Name Position Phone Mobile Name Position Phone Mobile Name Position Phone Mobile Name Position Phone Mobile Phone/Mobile Name Position Phone Mobile Name Position Phone Mobile Name Position Phone Mobile Name Position Phone Mobile
F a x : ( 0 2 1 ) 7 9 7 5 1 5 9
Payment Method
Payment can be done by using
the account number below :
Bank BCA Cabang Jatinegara
A/N
: CV Prima Sinergi
No Acc. : 7600396913
Please put note :
[SEMINAR TITLE] and [YOUR
COMPANY’S NAME] on the
payment instruction.
Training | Consulting | Assessment
Mobile : 0813 1100 9800 : 0812 802 8352 WA : 0813 1100 9800 Pin BB : 5FE266D1 For more information :
serviceleadership.info@gmail.com Or visit us at :
www.serviceleadership.web.id
Gedung Multika Lt 4
Jl. Mampang Prapatan Raya 71-73 , Jakarta 12790 Phone : (021) 797 51 58
