108 DAFTAR PUSTAKA
Buku dan Jurnal
Accenture. (2007). The change agent handbook. Johannesburg: Accenture.
Ackerman , L. & Anderson, D. (2001). The change leader’s roadmap. How to navigate your organization’s transformation. San Francisco: Jossey- Bass/Pfeiffer.
Abrar, A. N. (2002). Memberi Perspektif Pada Ilmu Komunikasi. Jurnal Ilmu Sosial Dan Politik.
Adi, I. R. (2007). Perencanaan Partisipatoris Berbasis Aset Komunitas: Dari Pemikiran Menuju Penerapan. Depok: FISIP UI Press.
Akbar, M. F., Putubasai, E., & Asmaria, A. (2019). Peran Komunikasi Dalam Pembangunan Masyarakat. Komunika, 2(2), 111-127.
Andriani, N. M. A., Rares, J. J., & Tampi, G. B. (2017). Partisipasi Masyarakat Dalam Pembangunan di Desa Tumokang Baru Kecamatan Dumoga Utara Kabupaten Bolaang Mongondow. Jurnal Administrasi Publik, 3(046).
Anwar, S., & Utama, W. (2013). Agen Perubahan (Agent of Change). Jakarta:
BPPK Kemenkeu.
Heroepoetri, A., & Santoso, M. A. (1993). Peran Serta Masyarakat dalam Pengelolaan Lingkungan. Jakarta: Wahana Lingkungan Hidup Indonesia (WALHI).
Barratt‐Pugh, L., Bahn, S., & Gakere, E. (2013). Managers As Change Agents:
Implications for Human Resource Managers Engaging with Culture Change.
Journal Of Organizational Change Management.
Baxter, P., & Jack, S. (2008). Qualitative Case Study Methodology: Study Design and Implementation for Novice Researchers. The Qualitative Report, 13(4), 544-559.
Universitas Gadjah Mada, 2022 | Diunduh dari http://etd.repository.ugm.ac.id/
109 Berrigan, F. J. (1979). Community Communications: The Role of Community Media in Development. Reports And Papers on Mass Communication No.
90. New York: Unipub.
Bessette, G. (2004). Involving The Community: A Guide to Participatory Development Communication. IDRC.
Cawsey, T. F., Deszca, G., & Ingols, C. (2012). Organizational Change: An Action- Oriented Toolkit. Los Angeles, USA: Sage Publication.
Conyers, D. (1991). Perencanaan Sosial di Dunia Ketiga. Yogyakarta: UGM Press.
Coskun, M., & Krdzalic, A. (2008). The Characteristics of Change Agents in the Context of Organizational Development. Bachelor's Thesis.
Denhardt, R.B. & Denhardt, J. V. (2006). The dance of leadership: The art of leading in business, government and society. New York: M.E. Sharpe.
der Linde-De Klerk, V. (2010). The development and validation of a change agent identification framework (Doctoral dissertation).
Dwiningrum, S. I. (2009). Desentralisasi dan Partisipasi Masyarakat dalam Pendidikan. Yogyakarta: Pustaka Pelajar.
Folarin, B. (2006). Advanced Theories in Mass Communication. Lagos: Noun.
Tilaar, H. A. R. (2009). Kekuasaan dan Pendidikan: Manajemen Pendidikan Nasional dalam Pusaran Kekuasaan. Jakarta: Rineka Cipta.
Hartley, J., Benington, J. & Binns, P. (1997). Researching the roles of internalchange agents in management of organisational change. British Journal of Management, 8, 61-71.
Havelock, R.G., & Zotolow, S. (1995). The change agent’s guide (2nd ed.). New Jersey: Educational Technology.
Herlambang, R. (2019). Konco Ombudsman: Jejaring Informal Ombudsman Republik Indonesia Perwakilan Jawa Tengah dengan Media dan Masyarakat dalam Pengawasan Pelayanan Publik. Skripsi. Universitas Diponegoro.
Universitas Gadjah Mada, 2022 | Diunduh dari http://etd.repository.ugm.ac.id/
110 Hutton, D.W. (1994). The change agents’ handbook. New York: American Society
for Quality.
Kheerajit, C., & Flor, A. G. (2013). Participatory Development Communication for Natural Resources Management In Ratchaburi Province, Thailand. Procedia- Social and Behavioral Sciences, 103, 703-709.
Lippit, R. & Lippit, G. (1975). Consulting process in action. Training and Development Journal, 29 (5), 48-54.
Luecke, R. (2003). Managing change and transition. Boston: Harvard Business Essentials/Harvard Business School Press.
Luthfiana, I. I., & Kania, D. (2017). Pengaruh Komunikasi Pemasaran Sosial Terhadap Brand Awareness Ombudsman Republik Indonesia. Journal Communication Spectrum: Capturing New Perspectives in Communication, 4(1), 24-42.
Mackenzie, K. D., (1984), A Strategy and Desiderata for Organizational Design.
Human Systems Management.
Malikhao, P., & Servaes, J. (2004). Communication And Sustainable Development.
9th United Nations Roundtable on Communication For Development. Rome, Italy.
Massey, L & Williams, S. (2006). Implementing change: The perspective of NHS change agents. Leadership and Organisational Development Journal, 27 (8), 667-681.
Mefalopulos, P. (2008). Development Communication Sourcebook: Broadening the Boundaries of Communication. World Bank Publications.
Mikkelsen, A., & Saksvik, P. Ø. (1999). Impact of a Participatory Organizational Intervention on Job Characteristics and Job Stress. International Journal of Health Services, 29(4), 871-893.
Universitas Gadjah Mada, 2022 | Diunduh dari http://etd.repository.ugm.ac.id/
111 Morris, N. (2003). A Comparative Analysis of The Diffusion and Participatory Models in Development Communication. Communication Theory, 13(2), 225-248.
Nadler, D. (1998). Champions of change. How CEO’s and their companies are mastering the skills of radical change. San Francisco: Jossey Bass.
Randall, J. (2004). Managing change and change managers. London: Routledge.
Rogers, E. M., Singhal, A., & Quinlan, M. M. (2014). Diffusion Of Innovations:
An Integrated Approach to Communication Theory and Research. Routledge.
432-448.
Rusadi, U. (2014). Makna dan Model Komunikasi Pembangunan. Jurnal Studi Komunikasi dan Media, 18(1), 89-104.
Safitri, R., Asmawi, A., & Arif, E. (2019). Difusi Inovasi Program Pemerintah:
Studi Komunikasi Pembangunan Pada Kelompok Wanita Tani Anugrah Kabupaten Padang Pariaman. JISPO: Jurnal Ilmu Sosial Dan Ilmu Politik, 9(2), 502-513.
Seers, D. (1969). The Meaning of Development. New Delhi.
Servaes, J. (2002). Approaches To Development Communication, Paris: UNESCO.
Servaes, J. (2008). Communication For Development and Social Change. SAGE Publications India.
Servaes, J., & Malikhao, P. (2005). Participatory Communication: The New Paradigm. Media & Global Change. Rethinking Communication for Development, 91-103.
Siregar, C. N., & Rahmansyah, S. (2019). Persepsi Dan Partisipasi Masyarakat Terhadap Implementasi Program Jabar Digital dalam Akun Instagram Ridwan Kamil: Sebuah Kajian Sosio-Digital. Jurnal Sosioteknologi, 18(3), 369-380.
Sulaiman, A. I., Sugito, T., & Sabiq, A. (2016). Komunikasi Pembangunan Partisipatif Untuk Pemberdayaan Buruh Migran.
Universitas Gadjah Mada, 2022 | Diunduh dari http://etd.repository.ugm.ac.id/
112 Swiss Agency For Development And Cooperation. (2016). Communication For Development: A Practical Guide. Switzerland: Federal Department of Foreign Affairs SDC.
Tjokroadmijojo, B. (1993). Perencanaan Pembangunan. Jakarta: Gunung Agung.
Trompenaars, F. & Wolliams, P. (2001). Dillemma’s of multi-cultural leaders: A new unified model of trans-cultural competence. Velocity, 3 (1), 13-18.
UNAIDS. (2008). Guidelines And Tools for Developing Communication Strategies for Joint UN Teams on AIDS. Switzerland: UNAIDS.
UNDP. (2009). Communication For Development: A Glimpse at UNDP’s Practice.
Oslo: UNDP Bureau for Development Policy.
Weick, K.E. & Quinn, R.E. (1999). Organisational change and development.
Annual Revue Psychology, 50, 361-386.
Wilkins, K. G. (2000). Redeveloping Communication for Social Change: Theory, Practice, And Power. Rowman & Littlefield.
Yin, R. K. (2009). Case Study Research: Design and Methods Fourth Edition. Los Angeles and London: SAGE.
Yin, R. K. (2011). Qualitative Research from Start to Finish. Guilford Publications.
Peraturan Perundangan
Ombudsman Republik Indonesia. (2017). Pedoman Penyelenggaraan Partisipasi Masyarakat Ombudsman RI. Jakarta: Ombudsman RI.
Pemerintah Indonesia. (1945). Undang-Undang Dasar Republik Indonesia Tahun 1945. Republik Indonesia.
Pemerintah Indonesia. 2008. Undang-Undang No. 37 Tahun 2008 Tentang Ombudsman Republik Indonesia. Lembaran Negara Ri Tahun 2008, No. 139.
Sekretariat Negara. Jakarta.
Universitas Gadjah Mada, 2022 | Diunduh dari http://etd.repository.ugm.ac.id/
113 Pemerintah Indonesia. 2009. Undang-Undang No. 25 Tahun 2009 Tentang Pelayanan Publik. Lembaran Negara Ri Tahun 2009, No. 112. Sekretariat Negara. Jakarta.
Wawancara Dan Survei
Fitri, A. (2021). Wawancara Pribadi. Ombudsman Republik Indonesia Perwakilan Riau: 60 Menit.
Hadi, T. (2021). Wawancara Pribadi. Lembaga Forum Indonesia untuk Transparansi Anggaran Provinsi Riau: 60 menit.
Manurung, Ester Y. (2021). Wawancara Pribadi. Lembaga Perlindungan Anak Indonesia Provinsi Riau: 60 menit.
Ombudsman Republik Indonesia. (2019). Survei Indeks Persepsi Mahasiswa Tahun 2019. Jakarta.
Sumber Internet
Tearle, R. (2007). The role of a change master. From change agent to change
master. Retrieved April 01, 2022. from
http://www.changedesigns.co.za/The_role_of_a_change%20master.htm.
Universitas Gadjah Mada, 2022 | Diunduh dari http://etd.repository.ugm.ac.id/