PSZ 19:16 ( Pind. 1 / 97 )
UNIVERSITI TEKNOLOGI MALAYSIA
CATATAN : * Potong yang tidak berkenaan
** Jika tesis ini SULIT atau TERHAD, sila lampiran surat daripada pihak berkuasa/organisasi berkenaan dengan menyatakan sekali sebab dan tempoh tesis ini perlu dikelaskan sebagi SULIT atau TERHAD.
♦ Tesis dimaksudkan sebagai tesis bagi ijazah Doktor Falsafah dan Sarjana secara penyelidikan, atau disertasi bagi pengajian secara kerja kursus dan penyelidikan, atau Laporan Projek Sarjana Muda ( PSM )
BORANG PENGESAHAN STATUS TESIS
♦
JUDUL :
______________________________________________
______________________________________________
SESI PENGAJIAN : _______________________
Saya
______________________________________________
( HURUF BESAR )mengaku membenarkan tesis (PSM /Sarjana/ Doktor Falsafah )* ini disimpan di perpustakaan Universiti Teknologi Malaysia dengan syarat-syarat kegunaan seperti berikut :
1. Tesis adalah hakmilik Universiti Teknologi Malaysia.
2. Perpustakaan Universiti Teknologi Malaysia dibenarkan membuat salinan untuk tujuan pengajian sahaja.
3. Perpustakaan dibenarkan membuat salinan tesis ini sebagai bahan pertukaran antara institusi pengajian tinggi.
4. ** Sila tandakan ( 9 )
_________________________________ _________________________________
Alamat Tetap :
_________________________________ _________________________________
_________________________________ _________________________________
_________________________________
Tarikh : ____________________________ Tarikh : ____________________________ TERHAD
TIDAK TERHAD
SULIT ( Mengandungi maklumat yang berdarjah keselamatan atau kepentingan Malaysia seperti yasng termaktub di dalam AKTA RAHSIA RASMI 1972 )
( Mengandungi maklumat TERHAD yang telah ditentukan oleh organisasi/badan di mana penyelidikan dijalankan )
( TANDATANGAN PENULIS ) ( TANDATANGAN PENYELIA )
PROJECT MONITORING SYSTEMS (PMS II)
- Case Study on the Constraints and Problems Facing at Users Level
NO. 8, JALAN P11 A1/13 PRESINT 11, 62300 WP PUTRAJAYA,
Nama Penyelia 2005 / 2006
PM AZIRUDDIN RESSANG
MOHD. FAISAL B. ABDUL HAMID
9
Disahkan oleh
PROJECT MONITORING SYSTEMS (PMS II)
-CaseStudy on the Constraints and Problems Facing at Users Level-
Author
MOHD. FAISAL BIN ABDUL HAMID MA 041140
A Project Report Submitted In Partial Fulfillment of the Requirement for the Award of the Degree of
Master of Science (Construction Management)
Faculty of Civil Engineering Universiti Teknologi Malaysia
Supervisor’s Declaration
“I / We* declare that I / We* have read through this project report
and to my/our opinion this report is adequate in term of scope and
quality for the purpose of awarding the degree of Master of Science
(Construction Management)”
Signature : ………
Name of Supervisor : Professor Madya Aziruddin Ressang
Student’s Declaration
I declare that this project report entitled “Project Monitoring System
(PMS II) - Study on the Constraints and Problems Facing at Users
Level” is the result of my own research except as cited in the
references. The report has not been accepted for any degree and is
not concurrently submitted in candidature of any other degree.
Signature : ………
Name : Mohd. Faisal b. Abdul Hamid
Acknowledgement
First of all thanks to Allah the Almighty God that gives
me strength to work with this project from the beginning
until completely finished.
Appreciation is extended to the following for their
involvement in this work that have contributed
information and support to complete this project.
I would like to thanks Profesor Madya Aziruddin
Ressang as my supervisor for his kindness and helpful
advice and valuable information during the progress of
the project.
Also a great dedicated to my wife Shakimah Ahmad by
sharing the idea and sacrificed a lot of time by
accompanying me through all the night while I am writing
this project.
And to my all lovely kids Yani, Haziq. Airil and Lisa. All
of you are my inspiration to write this project even its go
through a very hard time. This is all for you love.
Finally to whoever has given and ideas, supports advices
Abstrak
Sistem pemantauan yang cekap dan berkesan ke atas
projek-projek pembangunan adalah penting untuk menjamin
pelaksanaannya berjalan lancar dan tidak terjejas dengan
fenomena ekonomi semasa dunia. Secara amnya proses
pemantauan melibatkan perancangan, pelaksanaan dan penilaian
projek bagi memastikan projek-projek dilaksanakan secara
konsisten di semua peringkat dan tindakan penyelesaian dapat
diambil bagi projek-projek bermasaalah. Kecekapan dan
keberkesanan pemantauan projek-projek pembangunan sentiasa
dipertingkatkan dari masa kesemasa dengan pengujudan beberapa
kaedah dan sistem pemantauan yang lebih efisen dan sesuai
dengan perkembangan teknologi terkini. Beberapa sistem
pemantauan telah diperkenalkan oleh pihak kerajaan selari
dengan Rancangan Pembangunan Malaysia Lima Tahun (RMLT)
dan Rangka Rancangan Jangka Panjang (RRJP). Semenjak
merdeka lagi beberapa sistem pemantauan telah pun ujud seperti
Buku Merah, Sistem Pemantauan Projek I (SPP I), Sistem Setia,
Sistem Integrasi Aplikasi Perjadualan (SIAP), Sistem Maklumat
Bersepadu SETIA/SIAP (SMBSS) dan yang terkini adalah Sistem
Pemantauan Projek II (SPP II). Kesemua sistem pemantauan
tersebut telah dirangka dan dipertingkatkan keberkesanannya
dengan harapan semua perancangan pembangunan dapat
direalisasikan selaras dengan dasar-dasar kerajaan seperti Dasar
Ekonomi Baru, Dasar Pembangunan Nasional dan Dasar
Wawasan Negara. Kajian ini adalah menjurus kepada penggunaan
SPP II di kalangan agensi kerajaan. Fokus utama adalah untuk
mengkaji sejauh mana penggunaannya dan permasalahan yang
dihadapi oleh agensi berkaitan dalam memasukkan data-data
Abstract
An effective and efficient monitoring system to the projects
development is the most important aspect in order to ensure their
implementation will going smoothly and not be affected due to the
current phenomenon of world economic. As a general the process
of monitoring is included planning, implementation and evaluation
of the projects to make sure all development projects can be done
consistently at all level and any problem occurs will straight away
taken into action. An efficiency of monitoring system always needs
to be upgraded from time to time with the introducing of some new
method or system from the government due to the current
technology changing. There are many system has been introduced
corresponding to the Five Year Malaysian Plan and Long Term
Planning (Outline Perspective Plan). Since from the day of
independent projects monitoring system already exist such as Red
Book, Project Monitoring System I, SETIA System, Integration and
Planning Application System, SMBSS, and the latest one is Project
Monitoring System II (PMS II). All these systems has been
developed and implemented to ensure all the development projects
that have been planned by the government can be succeed to fulfill
the government policies such as New Economy Policy, National
Development Policy and National Vision Policy. This study will
narrow down to the PMS II and it application to the government
agencies. The main focus is to study and explore the using of PMS
II and the problems facing when to key-in the current data for the
Chapter Table of Contents Page
TITLE PAGE i
SUPERVISOR’S DECLARATION ii
STUDENT’S DECLARATION iii
ACKNOWLEDGEMENT iv
ABSTRAK v
ABSTRACT vi
TABLE OF CONTENTS vii
LIST OF TABLES xi
LIST OF FIGURES xi
LIST OF SYMBOL AND ABBREVIATIONS xii
1.0 CHAPTER 1 - INTRODUCTION 1
1.1 Malaysian Development Planning – An Overview 1
1.2 The History of Project Monitoring System in Malaysia 4
1.2.1 The Red Book 5
1.2.2 Project Monitoring System I 6
1.2.3 SETIA System 7
1.2.4 SIAP System 8
1.2.5 SMBSS System 9
1.2.6 Project Monitoring System II 11
1.3 Problems Statement 12
1.5 Scope and Limitation of Studies 13
1.6 Brief Methodology 13
1.6.1 Introduction/Literature Review 14
1.6.2 Data Collection 14
1.6.3 Data Analysis/Conclusion 14
1.7 Thesis Overview 16
2.0 CHAPTER 2 - LITERATURE REVIEW 17
2.1 Introduction 17
2.2 Definition 18
2.2.1 Project 18
2.2.2 Project Delivery 19
2.2.3 Project Management 19
2.3 Multimedia Super Corridor 21
2.3.1 Multipurpose Card 24
2.3.2 Smart School 25
2.3.3 Telemedicine 26
2.3.4 R & D Cluster 27
2.3.5 World Wide Manufacturing Web 28
2.3.6 Borderless Marketing 29
2.3.7 Electronic Government 30
2.3.7.1 Electronic Delivery 33
2.3.7.2 Electronic Procurement 33
2.3.7.4 HRMIS 34
2.3.7.5 Electronic Labour Exchange 34
3.0 CHAPTER 3 - PROJECT MONITORING SYSTEM (PMSII) 35
3.1 Introduction 35
3.2 Rational of PMS II 36
3.3 Objectives of PMS II 36
3.4 Why PMS II 37
3.5 The Advantages of PMS II 37
3.6 The Implementation Phase of PMS II 38
3.7 The Responsibility of Government Agencies 39
3.7.1 Economy Planning Unit 39
3.7.2 Implementation and Coordination Unit 39
3.7.3 Departments and Ministries 39
3.7.4 Treasury 40
3.7.5 Public Work Department 40
3.7.6 Accountant General Department 40
3.8 Functions of PMS II
3.8.1 Operational Functions 41
3.8.1.1 Project Application Module 44
3.8.1.2 Monitoring Module 45
3.8.1.3 Budget Application Module 47
3.8.1.4 Mid Term review Module 47
3.8.1.6 Notice of Change Module 49
3.8.2 Managerial Functions 49
3.8.2.1 Executive Monitoring Module 50
3.8.2.2 Assessment Module 51
3.8.2.3 Web Application Function 51
3.8.3 Knowledge Base Function 51
3.8.3.1 Problems and their solutions module 52
3.8.3.2 E-Library 52
3.8.3.3 Best Practice 52
3.9 How to Start PMS II 53
4.0 CHAPTER 4 - RESEARCH METHODOLOGY 60
4.1 Primary and Secondary Data Collection 60
4.2 Questionnaire Form 62
4.3 Analysis Method 69
5.0 CHAPTER 5 - RESULT AND ANALYSIS 70
6.0 CHAPTER 6 - FINDING AND CONCLUSION 73
6.1 Finding 73
6.2 Conclusion 74
List of Tables
Table 1 Current problems or Issues relating to PMS II
Table 2 Problems facing at users level
Table 3 Suggestions how to improve the PMS II
List of Figures
Figure 1 Malaysia’s policies and development plans
Figure 2 The Red Book
Figure 3 SMBSS System
Figure 4 Monitoring systems in Malaysia
Figure 5 The MSC vision
Figure 6 E-Government flagships application
Figure 7 A comparisons between PMS II and SMBSS system
Figure 8 Implementation phase of PMS II
Figure 9 The core function of PMS II
Figure 10 The operational function modules
Figure 11 Work process for PMS II
Figure 12 Notice of Change menus
Figure 13 main menus for operational function
Figure 14 List of projects
Figure 15 Project information’s
Figure 16 Project general information’s
Figure 18 Payment updated automatically in project
Figure 19 Activities updating
List of abbreviations
PMS Project Monitoring System
EPU Economy Planning Unit
ICU Implementation and Coordination Unit
AG Accountant General
MAMPU Malaysian Administrative Modernization and Planning Unit
SDO State Development Office
MSC Multi Media Super Corridor
OPP Outline Perspective Plans
ICT Information and Communication Technology
R & D Research and Development
EG Electronic Government
SETIA System for EPU, Treasury, ICU and AG
SMBSS Sistem Maklumat Bersepadu Setia Siap
SIAP Sistem Integrasi Aplikasi penjadualan
GOE Generic Office Environment
HRMIS Human Resource Management Information System
CHAPTER 1 - INTRODUCTION
1.1 Malaysia Development Planning - An Overview
Development planning in Malaysia began in 1950 with the publication of the Draft Development Plan of Malaya. It has a three-tiered cascading planning horizon, covering the long, medium and short term planning horizons as follow:
¾ Long-Term Planning
• Vision 2020, 1991 – 2020
• First Outline Perspective Plan (OPP1), 1971 – 1990
• Second Outline Perspective Plan (OPP2), 1991 – 2000
• Third Outline Perspective Plan (OPP3), 2001 -2010
¾ Medium-Term Planning
• Five year development plans
• Mid term review of the five years plans
¾ Short-Term Planning
• Annual Budget
set by the Outline Perspective Plan. This, in a sense is the key working document for the implementation of the Government development program.
The Five Year Development Plans set out the macroeconomic growth targets as well as the size and allocation of the public sector development programs. In addition it states the indicative role envisaged for the private sector.
The Mid-Term Review (MTR) of the five year plan is carried out in the middle of the implementation of the five year cycles. The MTR is not only a stock taking exercise to determine whether the plan is being implemented in accordance with the stated targets and development schedules, but it also reviews macroeconomic and sectoral policies and strategies and makes adjustments if needed.
The third tier is the annual budget. This annual planning exercise is undertaken by the Ministry of Finance in conjunction with their annual budget preparation. It also takes a consideration from the private sector views through budget dialogues. The Economy Planning Unit under Prime Minister Department plays the key role in determining the details of the annual development budget.
Figure 1 - Malaysia’s Policies and Development Plans
F
I
V
E
Y
E
A
R
M
A
L
A
Y
S
I
A
P
L
A
N
S
FIRST MALAYA PLAN SECOND MALAYA PLAN FIRST MALAYSIAN PLAN SECOND MALAYSIAN PLAN
THIRD MALAYSIAN PLAN FOURTH MALAYSIAN PLAN
FIFTH MALAYSIAN PLAN SIXTH MALAYSIAN PLAN SEVENTH MALAYSIAN PLAN
1957 - 60 96 - 2000
1961 - 65 1966 - 70 1971 - 75 1976 - 80 1981 - 85 1986 - 90 1991 - 95
EIGHT MALAYSIAN PLAN NINTH MALAYSIAN PLAN
01 - 2005
06 - 2010
O
1.2 The History of Project Monitoring System in Malaysia
“In Malaysia we do not just plan. We implement. While the Economic Planning Unit (EPU) draws up the plan for five years and each single year, and indeed for each single project or programme, the Implementation and Coordination Unit (ICU) oversees the coordination and implementation of every single plan, reporting back to the Government the progress and the problems so that changes and adjustments may be made where necessary in order to achieve the desired results”
YAB Prime Minister Malaysia Thursday, 16 May 1996
An effective and efficient monitoring system to the projects development is the most important aspect in order to ensure their implementation will going smoothly and not be affected due to the current phenomenon of world economic. The basis of effective project monitoring, evaluation and control is an explicit statement of the project objectives, goals and strategies which provide performance standards against which project progress can be evaluated. As a general, the systematic process of monitoring is included planning, implementation and evaluation of the projects to make sure all development projects can be done consistently at all level and any problem occurs will straight away taken into action.
development projects that have been planned by the government can be succeed to fulfill the government development policies such as New Economy Policy, National Development Policy and National Vision Policy. This study will narrow down to the PMS II only and it applications to the government agencies. The main focus is to study and explore the using of PMS II and the problems facing when to key-in the current data at user and agencies level for the development projects.
1.2.1 The Red Book (Buku Merah)
Figure 2 - The Red Book
1.2.2 Project Monitoring System 1 (PMS 1)
endorsements must be applied at all time in order to avoid any mistakes and re-entry of the data’s. All the information will be kept at database and the report can be produced if needed with certain programs.
1.2.3 SETIA System
In the year of 1980, one research has been conducted by the Cabinet Committee to find a way and any plan to expedite the implementation of the development projects. As a result they find out that the SPP1 have several weaknesses and need to be updated. So, in the year of 1984 one new system called Project Development Tracking System or SETIA has been introduced. SETIA is an acronym for System Economic Planning Unit, Treasury, Implementation Coordination Unit and Account General Department. This system officially launched on 01 Mac 1984. Basically this system consists of four modules:
• Planning and Approved Projects Module
This module is needed by the Economy Planning Unit in order to process the program and approved project in Five Year Malaysia Plan.
• Estimated Budget Allocation Module
• Project Status Tracking Module
This module is needed by the relevant ministries and ICU in order to analyze information of physical and financial progress.
• Payment Module
This module is needed by the Accountant General Department in order to process payment based on the progress of the projects.
SETIA system more concern or main focus on the financial status. The financial information that has been given is general because base on the project progress. Physical progress not given in detail, meanwhile the effective of project monitoring must not separate between financial and physical progress.
1.2.4 SIAP System
This new system has been launched in the year of 1991. SIAP is acronym for ‘Sistem Integrasi Aplikasi Penjadualan’ or Integrated Scheduling System. This system has been designed in order to help Head of Departments or Project Managers to prepare the implementation planning and monitor the development of the project more effective to avoid any unforeseen circumstances that will reflect payment progress and to ensure the progress of the project always on schedule.
and it is stand alone. At ministry level, all the information from SIAP that has been prepared from their agencies then will be collected in manual before it will send to ICU for every quarter of the year.
1.2.5 Integrated Information System SETIA/SIAP (SMBSS)
In the year of 1996, SMBSS has been introduced. This system not new but only the integrated and modified the previous SIAP and SETIA system become one system to monitor the projects under Seventh Malaysia Plan. The entire ministry that implementing the approved projects will be used the SMBSS system and the agencies under the ministry will still use the SIAP system. The objectives of SMBSS are;
¾ To enable ministries and State Development Offices (SDO) to track the progress of Federal Development Projects implemented by ministries in accordance to the National Development Policy
¾ To enable ministries and SDO’s to prepare Project Implementation Progress Reports and Analytical Reports for Management
¾ To assist ministries to act as secretaries to the Ministry Development Committees
¾ To provide information on project implementation progress details to ministries and ICU
The implementation agency will responsible to input and update all the data’s. After certain project has been approved, Economy Planning Unit will allocate one ten digit number for every project through SETIA system. This number called SETIA project number. The Ministry that responsible for the project then needs to break the program or project into subprojects and give them a 14 digit number. This 14 digit number is a conjunction of the earliest 10 digit number that have been given by the EPU, meaning that one main projects have 10 digit number and all their subprojects will have a 14 digit number respectively. This 14 digit number called SIAP subproject number. SMBSS is using a SETIA*NET that link to all ministry with a dial-up system. Ministry will received the information from their agencies through SIAP. Then ministry send the data to ICU through SETIA*NET.
1.2.6 Project Monitoring System (PMS II)
Electronic Government (EG) project under one of the seven flagships Multimedia Super Corridor carried out a big impact to the development of project monitoring system in Malaysia. The vision of E-Government is to restructure a government management by using the multimedia and information technology. This is to improve and spread the using of information technology in Malaysia continuously. In line of this, to suit the requirement or present demand, the new project monitoring system or PMS II has been identified as one of the pioneer application in the E-Government applications. It is the first monitoring system that links all the ministries, agencies on line where the project information and data key-in at the source or user level. More detail for this monitoring system will be discussed further in Chapter 3.
As a conclusion the implementation of project monitoring system in Malaysia can be shown as follows:
2001
SPP II
8MP1996
SMBSS
7MP1991
SIAP
6MP1971
SPP 1
2MP / 3MP1957
RED BOOK
MP1/MP2/1MPFigure 4 : Monitoring Systems in Malaysia
1.3 Problem Statement
When the Project Monitoring System (PMS II) was introduced as a tool to monitor the government projects development, all the ministries and departments weree directed to use it as a part of their duties. The maximum using of this PMS II is very clear mentioned in the Instruction No.1 in the year of 2001. The Implementation and Coordination Unit (ICU) under Prime Minister Department in order to familiarize the system to the personnel that was responsible to use the system at ministries or department’s level has been conducted many courses and training.
1.4 Project Aim and Objectives
The objectives of this project are:
• To study the current issues relating the implementation of PMS II in government agencies.
• To identify the problems facing at users level in using the Project Monitoring System (PMS II).
• To make suggestions for improvement of the PMS II based on the finding
1.5 Scope and Limitation of Studies
The study will be considered only to the government agencies that using PMS II to manage and monitor their development projects and limited to development of building and infrastructure works only. It will not cover private project because this PMS II is developed only for government projects.
1.6 Brief Methodology
1.6.1 Introduction /Literature Review
This is the preliminary stage of research to get the overall overview of the proposed topic. At this stage research will be implemented only by documentation research such as books, journals, conference texts, agencies bulletin, project papers, internet etc. This stage is very important in order to find out the related matters that will help to cover the scope of research. The main source of getting information is from various government agencies such as Implementing and Coordination Unit (ICU) and MAMPU under Prime Minister Department.
1.6.2 Data Collection
This phase is the important part where the primary data should be collected to fulfill the objectives of the study. It requires research, questionnaires to collect relevant data information. The primary data will be gathered through questionnaires. It will be drafted and given to those government agencies that involved in PMS II in monitoring the government projects. The secondary data from literature review will also be considered.
1.6.3 Data Analysis / Conclusion
IDENTIFYING PROBLEM RELATED
LITERATURE REVIEW
OBJECTIVES PROBLEM STATEMENT SCOPE OF STUDY
PRIMARY DATA SECONDARY DATA (QUESTIONNAIRES) (LITERATURE REVIEW)
USING PPROPRIATE METHOD
RESULTS AND DISCUSSION
THESIS WRITING
Figure 5 : Research Methodology Flow Chart
PRELIMINARY PHASE
DATA COLLECTION PHASE
1.7 Thesis Overview
The completed thesis will comprise of six chapters. Each of these chapters will be described as below:
Chapter 1 - This chapter is an introduction that focuses on the title of this thesis. It will cover the overview of the projects development and planning as general in Malaysia. It also discussed about the definition of topic, problem statement, thesis objectives and scope and limitations.
Chapter 2 - Literature review that focus on any topics that related to this thesis. These include the understanding of the project monitoring system,
types of monitoring systems using in Malaysia for the government projects.
Chapter 3 - Project Monitoring System II
This chapter will cover the detail of PMS II and their applications.
Chapter 4 - Research Methodology that will be covered the data collection.
Chapter 5 - Result and Analysis
CHAPTER 2 - LITERATURE REVIEW
2.1 Introduction
An E-Government project that has been launched is a part of the seven flagship application of the Multi Media Super Corridor (MSC). It carried a very big impact in order to ensure the achievement of Vision 2020. The vision of the E-Government is to restructure the government management in giving a very best service through the usage of multimedia and information technology.
The main objective is to increase the total productivity and then to make the environment more conducive and spread the multimedia technology throughout Malaysia consistently. In conjunction of that, in order to fulfill the current need of projects development monitoring, SPP II has been introduced as the pilot project of the seven prime applications to the implementation of the E-Government. It is very useful to monitor and tracking the financial and physical progress of development projects more effectively.
The former Prime Minister, Tun Dr. Mahathir Mohamad on 08 May 2001, has officially launched PMS II. This is the first monitoring system that link all the ministries, departments and agencies base on line that all the project information has been key-in at the source level. The PMS II project gives a new mechanism for monitoring projects. The need of Business Process Reengineering and Change Management hopefully can produce more efficiency procedure and process to the public servants. Generally it covered three aspects of application, data and communication in order to strengthen the effectiveness of project management.
2.2 Definition
The topic for this thesis is “PROJECT MONITORING SYSTEM (PMS II)”
-Case Study on the Constraints and Problems Facing at Users Level-
From this topic the key words should be defined and clearly stated are as follow:
2.2.1 Project
A “Project” can be defined loosely as an item of work which requires planning, organizing and dedicating resources and expenditure funds, in order to produce a concept, a product, or a plant (James and Albert, 1994).
In 1996, Project Management Institute (PMI), USA, added that operations and projects differ primarily in that operations are ongoing and repetitive while projects are temporary and unique. A project can thus be defined in terms of its distinctive characteristics – a project is a temporary endeavor undertaken to create a unique product or service. Temporary means that every project has a definite beginning and ending. Unique means that the product or service is different in some distinguishing way from all similar products or services (PMI, 1994).
2.2.2 Project Delivery
In reviewing the various literatures, it found that various authorities have used different phrases, such as ‘procurement method’, project delivery system’, ‘contractual arrangement’, and ‘contract strategy’, to describe the arrangements, processes or paths of obtaining building and engineering facilities by owners.
As such, all the phrases described are taken to be interchangeable and simply refers to the ways or methods of obtaining by care or effort the desired facilities, such as a building or the in this study it would be the offshore oil and gas platform.
Some of the definitions suggested by the authorities includes Bower (2003), who has defined procurement system ‘as the process of acquiring new services or products and includes contract strategy,
contract documentation and contract selection’. Masterman (2002) has defined it as the ‘organisational structure adopted by the Clients for implementation, and at times eventual operation, of a project’.
Whatever their definitions and descriptions, project delivery method is expected ‘to ensure that the built structure or facility fully meets the Clients requirements with regards to quality, functionality and
performance in a cost effective and efficient manner’ (CIRC, 2001)
2.2.3 Project Management
project management will improve project quality while helping to maintain project budget and scope (Kuprenas, et al, 1999).
Dhillon (2002) defines project management as the art of directing and coordinating material and human resources throughout the project life span by utilizing various management methods and techniques to achieve effectively predetermined goals of scope, quality, time, cost, and participant satisfaction. Harold (2003) states that project management is the planning, organizing, directing, and controlling of company resources for a relatively short-term objective that has been established to complete specific goals and objectives. Furthermore, project management utilizes the system approach to management in having functional personnel (the vertical hierarchy) assigned to a specific project (the horizontal hierarchy). CIOB (2002: xxiii) defines project management as, “the overall planning, coordination and control of a project from inception to completion aimed at meeting a client’s requirements in order to produce a functionally and finally viable project that will be completed on time within authorized cost and to required quality standards”.
2.3 Multimedia Super Corridor (MSC)
Information and communication technology (ICT) is a critical tool that can assist the government in its effort to lead a country into the information age. Realizing the importance of ICT, the government is seeking to enhance and dramatically improve the convenience, accessibility and quality of its interaction with business and the country’s citizen in general, by utilizing ICT and multimedia technologies. This is also expected to simultaneously improve information flows and process within the government to increase the speed and quality of policy development, coordination and enforcement.
Figure 5 : The MSC Vision
In Phase 1 (1996-2003), the MSC was successfully implemented. Every milestones set for Phase 1 were surpassed. In Phase 2, a web of similar corridors will be established in Malaysia, and global framework of cyberlaws will be passed; furthermore at least four or five intelligent cities will be linked to other global cities worldwide. In Phase 3 Malaysia will evolve into one MSC. An international Cybercourt of Justice will be established in the MSC and 12 intelligent cities will be linked to the global information highway.
The MSC Flagship Application is divided into two distinct categories:
• Multimedia Development
Flagships Application and the lead agencies responsible for their development are as follow:
• Multimedia Environment
Flagship Application providing an optimal environment that supports multimedia companies entering the MSC. Recognizing the specific needs of emerging businesses and value added service companies these flagship application substantiate the MSC’s bid to develop a Multimedia Utopia for innovative producers and users of multimedia technologies. The applications and the agencies responsible for their development are as follow:
No Flagship Application Lead Agencies
1 R & D Cluster Ministry of Science, Technology & Environment
2 World Wide
Manufacturing Webs
Ministry of International Trade and Industry (MITI)
3 Borderless Marketing Malaysian Development Corporation (MDC)
No Flagship Application Lead Agencies
1 Electronic Government (E-Government)
Malaysian Administrative
Modernisation and Planning Unit 2 Multi Purpose Card Bank Negara
3 Smart Schools Ministry of Education
2.2.1 Multipurpose Card (MPC)
“…….with smart collaboration between government agencies and
the private sector, the development of Malaysia’s Multi-Purpose
Card or MPC will offer tremendous opportunities to provide the most
cost-effective ways of delivering services. This will enhance
synergies, improve work processes, yield cost savings and further
enhance customer services…….”
Tan Sri Dato’ Ahmad Mohd. Don Former Governor, Bank Negara Malaysia
(Source: The Seven Flagship Applications – MDC)
The national Multi Purpose Card seeks to develop a single and common platform for a MPC that will enable the government and private application providers to implement smart card solutions without duplications of effort and investment. Initially the MPC is implemented through GPMC and PMPC projects. As a result, MyKad and Bankcard are the products developed for the GPMC and PMPC initiatives. MyKad developed by the National Registration Department (JPN) and private ICT developers that create a common platform for smart card solutions. The card is embedded with a security enhanced 64k microprocessor chip that is multi functional across varying systems. My card applications are:
• National ID
• Driving licenses
• Passport Information
• Health Information
• Touch and Go
• MEPS cash
• ATM
2.2.2 Smart School
“An exciting development of our education systems is the creation
of Smart Schools. Smart Schools are being planned in stages
nationally, not only to meet the requirements of the MSC but also to
create a new generation of Malaysians – Malaysians who are more
creative and innovative in their thinking adept with new
technologies and able to access and manage completely the
information explosion”
Dato’ Seri Mohd. Najib Tun Haji Abdul Razak Former Minister of Education, Malaysia
(Source: The Seven Flagship Applications – MDC)
“Education in Malaysia is an on-going effort towards further
developing the potential of individuals in a holistic and integrated
manner to produce individuals who are intellectually, spiritually,
emotionally, and physically balanced and harmonious based on a
firm belief in and devotion to God. Such an effort is designed to
produce Malaysian citizens who are knowledgeable and competent,
who posses high moral standards, and who are responsible and
capable of achieving high levels of personal well-being as well as
being able to contribute to the harmony and betterment of the
family, the society and the nation at large.”
Malaysia’s National Philosophy of Education, 1993
The smart school initiative has five main goals:
• Provide all-around development of the individual covering the intellectual, physical, emotional, and spiritual domains.
• Provides opportunities to enhance individual strength and abilities
• Produce a thinking and technology literate work force.
• Increase participation of stakeholders in education process
• Provide democratize education or equal access to learning to every child
2.2.3 Telemedicine
“Malaysia’s Telemedicine initiative is not just point-to-point
tele-consultation. It incorporates the full spectrum of multimedia
technologies to bring about benefits to all players in the health
sector. It will transform the healthcare services and shape new
relationships between people and their healthcare providers. This
will be known as telehealth.”
Dato’ Chua Jui Meng
Former Minister of Health, Malaysia.
(Source: The Seven Flagship Applications – MDC)
and integrates information to allow the smooth flow of services and products throughout the healthcare system.
Telemedicine will play an increasing role in future healthcare and offers a mechanism for reversing the healthcare pyramid. Malaysia has taken the initiative to incorporate Telemedicine into the healthcare delivery system to the country. Telemedicine aims to go beyond the traditional delivery modes to provide greater access to smoother and higher quality healthcare to all Malaysians.
2.2.4 R & D Cluster
“Malaysia recognises that fundamental to the continued success of
the MSC is its ability to promote and sustain world class R & D in
multimedia products, technologies and services. To this end we
strongly commited to provide and support R & D with particular
emphasis on new modes of partnerships linking the key players in
the MSC”
Datuk Law Hieng Ding
Former Minister of Science, Technology and the Environment,
Malaysia. (Source: The Seven Flagship Applications – MDC)
The vision is to create the first internationally focused R & D cluster in Asia, driven by strong government commitment and guarantees. The MSC will lead Asia’s R & D initiative into the information age. In order to achieve this, the mission is to develop a cluster of collaborating world class corporate R & D centres, universities and public research institutions.
development of large scale R & D pilot projects. This flagship Application will also help improve Malaysia’s human resource development, provide a huge test bed for experimenting with innovations, promote indigenous technology and encourage technology transfer to Malaysia.
2.2.5 World Wide Manufacturing Web
“In an increasingly competitive environment, revolutionizing the
manufacturing processes will spur the development of highly
competitive industry leaders. The Multimedia Super Corridor will
provide an ideal environment for breakthroughs and innovation
which are crucial for the competitive edge”.
Dato’ Seri Rafidah Aziz Minister of International Trade and Industry, Malaysia
(Source: The Seven Flagship Applications – MDC)
The World-wide Manufacturing Web (WMW) Flagship Application aims to provide a conducive environment for these high value added manufacturing activities to be pursued using multimedia and information technology. This application is a government initiative to provide the optimal environment for manufacturing and manufacturing service companies utilizing multimedia technology to create and deliver value added services and products to their customers around the globe.
deliver those services to facilitate the core process of manufacturing carried out by related and unrelated companies outside of the MSC. This will eventually create a web of manufacturing related service operations that will reach far beyond Malaysia and South East Asian region.
2.2.6 Borderless Marketing
“Companies participating in the MSC will be able to excel in their
regional and global businesses because the Corridor offers
excellent technological infrastructure in addition to a broad
spectrum of other favorable conditions. This will allow creative and
innovative companies to take full advantage of the vast
opportunities to build new businesses and shape new industries in
electronic commerce, telemarketing, digital broadcasting, and
information services. Malaysia’s central Asia-Pacific location will
underpin the success of companies planning to participate in
creating a hub for Borderless Marketing.”
Tan Sri Dato’ Dr. Othman Yeop Abdullah
Former Executive Chairman, Multimedia Development Corporation
(Source: The Seven Flagship Applications – MDC)
spearhead the growth of multimedia-based service industries in the MSC. It will also create value for local and foreign companies by providing a platform for them to interact with their customers, thus facilitating their existing businesses and generating new business opportunities.
2.2.7 Electronic Government
“Part of the success of the civil service in introducing management
and administrative reforms is the result of the increasingly
widespread use of information technology. Attention will continue to
be focused on expanding the use of the latest technology, in the
overall effort towards achieving a paperless Civil Service, and the
implementation of Electronic Government part of the development of
the Multimedia Super Corridor”.
Tan Sri Dato’ Abdul Halim bin Ali
Former Chief Secretary to the Government of Malaysia
(Source: The Seven Flagship Applications – MDC)
Electronic Government (EG) Flagship Application was launched with the aspiration to employ multimedia technologies to re-invent the way the government operates. It will improve both how government operates internally as well as how it delivers services to the people of Malaysia. It seeks to improve the convenience, accessibility and quality of interaction with citizens and businesses simultaneously; it will improve information flows and processes within government to improve the speed and quality of policy development, coordination and enforcement.
The vision of Electric Government sees the people in government, business and citizenry working together for the benefit of all Malaysians. The vision focuses on effectively and efficiently delivering services from the people of government to the people of Malaysia, enabling government to become more responsive to the needs of its citizen.
Government computerization programmes to date have achieved significant levels of automation. However the objectives of the EG effort go far beyond the mere computerization of government. Simply introducing computers to existing government structures and processes will not achieve the objectives described above. There are two main objectives of EG:
¾ Reinvent Government
o Improve services to citizens and businesses
- Better access for all Malaysian - Higher quality services
o Improve effectiveness and efficiency of government
- Better processes - Better system
- More empowered people
¾ Catalyse MSC
o Attract world class skills and experience from
international businesses
o Create a forum for collaboration. It will involve the
o Create opportunities for innovation in a working
Government
o Build bridges to other initiatives for across South East
Asia and all over the globe
The pilot applications for E-Government are:
• Electronic Delivery (e-Services)
• Electronic Procurement (e-Procurement)
• Generic Office Environment (GOE)
• Human Resources Management Information System (HRMIS)
• Electronic Labour Exchange (ELX)
• Project Monitoring System (PMS II)
Figure 6 – E-Government Flagship Applications Generic Office Environment (GOE)
E-Procurement
E- Services
HRMIS
2.2.7.1 Electronic Delivery (e-Services)
This function will enable the public to transport more easily with government and utilities. With the one stop service window provided by Electronic Government, it will be possible to go to a kiosk in a shopping mall or use the PC at home to renew licenses and pay electricity bills in one simple session. To date, e-Services pilot application is on track with the roll out of a few online services that will benefit both the public as well as public services provider such as Royal Malaysian Police, Road Transport Department (JPJ) and National Energy Company (TNB)
2.2.7.2 Electronic Procurement (e-Procurement)
This application aims to re-engineer, automate, and transform the current procurement system. The system will deliver cost savings and faster turnaround tome by enabling government to become a ‘Smart Buyer’. Suppliers, large and small will also benefit from the transparency created in the new system. Supporting all the Government procurement types, e-Procurement supports the entire procurement cycle, from requesting for quotations, raising requisitions and purchase order to fulfilling orders and the processing of payments.
2.2.7.3 Generic Office Environment (GOE)
right people at the right time. The GOE pilot application consisting of 10 modules that carried out by the appointed Consortium. There are document management, search and retrieval, executive information manager, online information filter, messaging system, electronic meeting, bulletin board, decision tracking, meeting management and discussion forum.
2.2.7.4 Human Resources Management Information System
(HRMIS)
A single interface for government employees will be provided for them to perform HRM functions effectively and efficiently in an integrated environment.
2.2.7.5 Electronic Labour Exchange
This is a one stop centre for labour market information, which performs systematic matching of job seekers to job vacancies to allow better mobilization of the nation’s human capital. Its there primary applications are Job Clearing System, Labour Market Database and the Office Productivity System.
2.2.7.6 Project Monitoring System (PMS II)
Discuss further in Chapter 3
CHAPTER 3 - PROJECT MONITORING SYSTEM II (PMS II)
3.1 Introduction
Project Monitoring System II is the first pilot project of a series of inter-agency services to be delivered under the Electric Government. It is an online system that monitors the entire lifecycle of national development programs, from project application to approval to implementation, mid-term review and project completion. It is an open flexible system enabling online, paperless project monitoring capability. It also provides a platform for exchanging ideas and demonstrating best practices models in a project implementation. These services usually involved information update and information exchange across government agencies thus requiring close collaboration and communication with other agencies.
The PMS II provides a new mechanism for monitoring the implementation of development projects. PMS II is developed to replace the previous monitoring system called SETIA/SIAP Intergrated Information System (SMBSS) or ‘Sistem Maklumat Bersepadu Setia Siap’ as well as to introduce new capabilities. PMS II is designed to scale from a single agency to multiple agencies, to the entire government. PMS II is a paperless monitoring system, which facilitates planning, controlling and monitoring of government projects. Up to date information is guaranteed with accurate and timely capture of project information while complete historical records helps in decision making and planning for the future.
3.2 Rational of PMS II
¾ The weakness of the previous monitoring system. From the survey that’s carried out by the lead agency the SMBSS are a stand alone system and no interface with the other system.
¾ Increasing the number of the development projects
¾ Demand of monitoring at all levels
¾ The change of technology
3.3 Objective of PMS II
¾ To establish a high collaborative system environment among the agencies in order to maximize the effectiveness and efficiency of project monitoring and communication process
¾ To provide the flexible and open information system to fulfill the management and operation at different level
3.4 Why PMS II
PMS System
SMBSS System
Figure 7 – A comparison between PMS II and SMBSS System
3.5 The Advantages of PMS II
¾ The information can be reached at any time through online
¾ Paperless environment – work processes are 100% online
¾ Better transparency and accountability
¾ Effective decision making based on analysis/forecasting of project information and auto alert on problem project. (e.g. budget overrun)
¾ Knowledge base provides information on best practices and decision history for management to plan future projects.
Why PMS II
High collaborative environment
Effective management of social & economy
development
Efficient & impressive services
Take more time to do data entry
activities Hard to get quick info & fast decision Difficulties to make a projection & simulation Can’t trace payment Difficulties to trace
project that needed additional allocation Stand alone
¾ Government becomes more responsive and productive in completing development projects for the benefit of citizen and country.
¾ Manage to make the analysis of social economic impact and projection
¾ Flexibility in term to produce reports according to requirement
¾ The information can be send through on line
¾ Consistency in the projects code
¾ Graphic and picture features
¾ Up date information from the database.
3.6 The Implementation Phase of PMS II
Figure 8 – Implementation Phase of PMS II
Development of Managerial Function
PMS II Implementation Phase
Mac 2000
Aug 2000
Dec 2000
Sep 2001
Phase 1 (Nov 98 - Aug 00)
Phase 2 (Jan 00 - Dec 00)
Development of Operational Function
Jun 2001
Development of Knowledge Base Function
From 2001 onwards PMS II has been used through nation as a tool to monitor all the development projects under Eight Malaysian Plans (8MP).
3.7 The Responsibility of Government Agencies
3.7.1 Economy Planning Unit (EPU)
¾ Issuing a circular for new project application under Five Year Malaysian Plan
¾ Approved the projects application
¾ Approved the change of project information
3.7.2 Implementation and Coordination Unit (ICU)
¾ Monitoring projects, subprojects and their activities
¾ Updating the State and Parliament Code area
3.7.3 Departments and Ministries
¾ Projects application
¾ Break the projects into subprojects
¾ Budgets application
¾ Monitoring and updating the progress of projects, subprojects, activities and contract
¾ Monitoring and updating the change of projects and subprojects information
¾ Monitoring the projects and subprojects problems
3.7.4 Treasury
¾ Issuing a budget application circular for the new yearly budget
¾ Approving yearly budget for all ministry
¾ Approving the change of budget (increase, decrease or viremen)
3.7.5 Public Works Department (districts, states and
headquarters)
¾ Transfer the information’s about the progress of the subprojects, activities, contracts, activities problems and contractors information’s under their responsibility through interface with PMS II.
¾ Updating the minute of meetings
¾ Monitoring progress of subprojects and activities
3.7.6 Accountant General Department
¾ Payment for the projects
¾ Updating the list of the projects to AG system
3.8 Functions of PMS II
In PMS II there have three core function provided name as follow:
¾ Operational Functions
¾ Managerial Functions
Figure 9 – The Core Function of PMS II
3.8.1 Operational Functions
This is the most important function that has been used by most of the users. Every end user must be familiar with all the modules involved. The modules covered under this function are as follows:
¾ Project Application Module
¾ Mid-term Review Module
¾ Budget Application Module
¾ Monitoring Module
¾ Payment Module
¾ Notice of Change Module
Fasa 1:
Fungsi
Managerial Function & Web Application
Knowledge-
based Function
•
Previous data•
Analysis•
Simulation/Forecasting
Operational Function
•
Projects Information•
Progress updating
Figure 10 – The Operational Function Modules
PROJECT APPLICATION - Project Application - Project Approval - Ceiling Adjustment
BUDGET APPLICATION - Budget Application - Budget Approval
MONITORING - Project Monitoring - Subproject Monitoring - Activities Monitoring - Contract Monitoring - Special project
Monitoring PAYMENT
- Request for Payment Boucher - Project Payment NOTICE OF CHANGE
- Change of project information - Additional Budget - Budget cut - Approval of change - Budget distribution for Subproject
Figure 12 - Work process for PMS II
EPU approved the projects. Projects application
Send the proposed projects to EPU Economy Planning Unit (EPU) issue a
circular
Break the projects into subprojects
Budget application
Treasury approved the budget
Received budget and distribute it to
the subprojects
Projects begin
Monitoring and updating the physical &
financial progress
Payments made based on progress.
3.8.1.1 Project Application Module
In this module the main activities involved are project application, project approval and ceiling adjustment. The work flows are as follow:
Projects application can be initiated just after the circular for the Five Year Malaysian Plan has been issued. Then the users can apply the projects through the PMS II system. For the districts and states level projects application, it must go through the related ministry to evaluate and approved the proposed projects. Then the ministry will send the final projects application to EPU level. After the application has been sent to EPU for approval purposes the system automatically will create one Project Application Code for every project. The code consists of 10 digits. The example as bellows:
Economy Planning Unit (EPU) issue a
Briefing to all agencies
Ministries/agencies/states /districts got the
information’s and propose the projects
Ministries evaluate the project proposed and submit to EPU
UPE approved or reject the proposal
26 03305 001
26
- Ministry
Number
03305 - Itemized
Number
001
-
Application Serial Number
3.8.1.2 Monitoring Module
In this module, it consists of five sub-modules which is project monitoring, subproject monitoring, activities monitoring, contracts monitoring and special projects monitoring. The main function of this module are to prepare the projection monthly budget and to monitor and updating the project information’s. In this module the approved projects will be break up into subprojects. The objectives of this module are to enable the process of monitoring can be made at subprojects level, to enable the information’s consistently kept at the same level for all development projects and to facilitate the information can be reached and to produce report. The way how the ministries give the serial number for the subprojects is solely depend to the ministries itself. It will base whether on the subprojects series, states/district or also can be based on the subprojects cost.
¾ Project Monitoring Function
• Project information
• Produce subprojects
• Produce monthly expenses
• Display subprojects
• Display project brief
• Display the previous projects
¾ Subproject monitoring function
• Produce subproject brief
• Produce activities
• Produce monthly expenses
• Produce materials usage
• Produce component
• Produce problems
• Display project information’s
• Display subproject information’s
• Display current progress
• Display progress history
• Display indicator of problem subprojects
• Export data to TERAS system
• Display Gantt Chart
• Display contract
¾ Activities Monitoring
• Produce problems activities record
• Updating activities progress
• Produce warning for late report
• Display current activities progress
• Display subprojects
• Display activities progress history
• Import activities progress from TERAS system
¾ Contract Monitoring
• Produce contract profile
• Produce contractor profile
• Produce consultant profile
3.8.1.3 Budget Application Module
Budget application for the subprojects begins at district and state level and then submitted to Ministry. Agencies also submitted their budget to the ministry. Ministry will compiled all the applications and then submit to the treasury for approval. Treasury will process all the application and decision may be in two conditions. One is approved with or without condition and the other one is the application will be rejected.
The objectives of this module are:
¾ Prepare yearly budget application
¾ Evaluate and approve budget application
¾ Distribute the budget allocation to subprojects
3.8.1.4 Mid-Term Review Module
3.8.1.5 Payment Module
Payment will be made after checking all the information’s about the progress and contract for the respective projects. Specific information about the payment will be updated in the project profile. The work flow for the payment process is as follow:
Prepare Payment voucher for project and subproject Updating payment Projects and subproject monitoring Export the payment info to E-SPKB Import payment info from E-SPKB EPU issue a mid-term review circular and processing the existing projects District/state/ agency/ministry make an application for the
mid-term review projects
State/agency/ ministry collect all the projects
application Agency/ministry sends the applications to EPU EPU evaluate the applications EPU approve or
3.8.1.6 Notice of Change Module
The process of change application can be made at any time after the projects application has been done. The application can be made by the users of ministry or EPU with a valid ID. This module enables users to do the changing of project information, to produce new projects and also to increase or decrease yearly budget.
Figure 12 : Notice of change menu
3.8.2 Managerial Function and Web Application
development division, where their main function is to give an input that needed by the Overall and Specific Focus users.
The main objectives for this function are:
¾ Project monitoring at macro level
¾ Project progress analysis
¾ Policy/programme/project/subproject evaluation
Managerial function modules:
¾ Executive monitoring
¾ Assessment
3.8.2.1 Executive monitoring module
The objective for this type of monitoring is to establish various analyses for the project progress. It will use by the top management and enable to monitor the physical and financial progress for the projects and subprojects at macro level. The decision will be made based on the strength of this module and how it wills manipulate all the data’s and information’s for a certain projects or subprojects such as analyzing data’s
EXECUTIVE MONITORING
in order to identify trend and progress, to make a comparison between physical and financial progress and make a forecasting about physical progress for a coming date.
3.8.2.2 Assessment module
The main objective of this module is to make a quantitative assessment and evaluate the successful and effectiveness of the policy, programme, project or subproject. The evaluation is based on their objectives and their implementation impact by using Critical Success Factor technique. The assessment will be based on the Key performance Indicator.
3.8.2.3 Web Application Function
There are two types of web application under this function which is Public Web and Private Web. Public Web contains general information’s about PMS II system and their application. Where as Private Web is totally used by the Project Management Consultant (PMC) to do the activities updating for the project monitoring through web. The PMC will be given an ID in order to get through the PMS II system. Every project under PMC supervision all the data’s and current progress will be key-in and updated regularly by the PMC personnel.
3.8.3 Knowledge Base Function
to gather, store up, search and manage all information’s relating to the planning and implementing of five years development plan projects.
3.8.3.1 Problems and their solutions module
This main objective of this module is to share the knowledge and experience during the implementation of the projects and subprojects. Any problem arise and how to overcome it will keep as a database under this module. Every personnel can go through this module to adopt any related information’s and solutions to be used in their circumstances.
3.8.3.2 E-Library
E-Library kept an important general documents that always been used and not to be amended for a long period of time. For example documents for the purpose to improve the planning and implementation of Malaysian Development Plan.
3.8.3.3 Best Practice
3.9 How to start the PMS II
Click the PMS II icon at the desktop
Enter the password and press OK to login
Click the icon twice to go to main page
Here are some screen examples for the PMS II:
Figure 14 : List of projects
Figure 16 : Project general information’s
CHAPTER 4 – RESEARCH METHODOLOGY
4.1 Introduction
In this chapter the methodology adopted in this study will be presented
and discussed. The objectives of this study, method of data’s collection
design of questionnaire which carried out will be described.
4.2 Primary and Secondary Data Collection
The primary data in this study were gathered solely through questionnaire
which is delivered to several government agencies that using Project
Monitoring System (PMS II) to monitor their development projects. The
questionnaire consist 4 sections in order to fulfill the aim and objectives of
this study. Section A consist mainly as general information about the
agencies and their on going development projects. It is also covered the
general information about the PMS II. Section B will be focused on the
problems or issues relating to the PMS II. As a users level of course they
will face a several constraint during managing the PMS II and will know
the weakness of this system. Section C would be the question to
investigate the problem of the agencies or users itself. For the last section
it will covered any suggestion from the users in order to improve the using
In this study the primary data was mainly obtained from the questionnaire.
50 set of questionnaires has been delivered to the various agencies within
Putrajaya and Kuala Lumpur office that currently using the PMS II. Out of
those only 33 questionnaires was returned back.
Secondary data are study in order to get an idea to develop the
questionnaire for the primary data. Since the PMS II is developing to use
solely for the government, many secondary data cannot be released to the
public. This study facing a bit difficult to get some data or information
about the feedback from the users, even one survey has been done by the
lead agency. During study on the literature review also facing a problem
since the report or information and the effectiveness of the previous
4.3 Questionnaire Form
QUESTIONNAIRES
PROJECTS MONITORING SYSTEM (PMS II)
- Case study on the constraints and problems facing at users level
Objectives:
1. To study the current issues of th
