LAMPIRAN 1.
KUESIONER
Hal
: Bantuan Mengisi Kuesioner
KepadaYth.
Bapak/Ibu/Sdr-i
di Tempat
Dengan hormat,
Sebelumnya, saya mengucapkan terimakasih atas keluangan waktu yang
Bapak/Ibu, sebagai salam hormat di sini saya memperkenalkan diri:
Nama
: Bagus Laksono
NIM
: 10.60.0247
Pekerjaan
: Mahasiswa Akuntansi
Alamat
:
Telepon
:
Pada saat ini saya sedang menyelesaikan Pendidikan Strata Satu (S-1) di Jurusan
Akuntansi Fakultas Ekonomi dan Bisnis UNIKA Soegijapranata Semarang.
Sebagai salah satu syarat untuk menyelesaikan pendidikan tersebut, maka pada saat
ini saya sedang melakukan penelitian skripsi dengan
Judul “PENGARUH
KUALITAS LAYANAN DAN KEPUASAN TERHADAP LOYALITAS
DENGAN KEPERCAYAAN SEBAGAI VARIABEL INTERVENING:
STUDI KASUS PADA NASABAH
INTERNET BANKING
MANDIRI
SEMARANG
“.
Untuk itu, saya mohon kesediaan Bapak/Ibu/Sdr-i untuk turut serta berpartisipasi
mengisi kuesioner yang telah disediakan (terlampir). Apabila terdapat
kekurangjelasan kuesioner, Bapak/Ibu/Sdr-i dapat menghubungi saya.
Atas bantuan dan partisipasi dari Bapak/Ibu/Sdr-i, saya mengucapkan terima kasih.
Semarang, November 2016
Hormat saya,
Bagus Laksono
PROGRAM STUDI AKUNTANSI
FAKULTAS
EKONOMI
DAN
BISNIS
UNIKA
SOEGIJAPRANATA
Jl. Pawiyatan Luhur iV/1 Bendam Duwur Semarang 50234
Telepon 024-8441555 , Fax. 024-8445265, 8415429
KUESIONER PENELITIAN
PENGARUH KUALITAS LAYANAN DAN KEPUASAN
TERHADAP LOYALITAS DENGAN KEPERCAYAAN
SEBAGAI VARIABEL INTERVENING: STUDI KASUS
PADA NASABAH
INTERNET BANKING
MANDIRI
SEMARANG
IDENTITAS RESPONDEN
Jenis Kelamin
:
Laki-laki
Perempuan
Usia
: ...Tahun
Pendidikan
:
D3
S1 Non Akt
S1 Akt
S2
S3
Pekerjaan
:
PNS/POLRI/TNI
BUMN
Swasta
Wirausaha
Lain-lain: ...
Berilah tanda (X) pada kolom yang tersedia
SS : Sangat Setuju dengan pernyataan yang ada
S
: Setuju dengan pernyataan yang ada
R : Ragu-ragu dengan pernyataan yang ada
TS: Tidak Setuju dengan pernyataan yang ada
STS: Sangat Tidak Setuju dengan pernyataan yang ada
No
Pernyataan
SS
S
R
TS
STS
Kualitas Layanan (X
1)
1
Tampilan
website
Bank Mandiri didesain
secara jelas, menarik dan informatif
2
Informasi dan transaksi perbankan pada
internet banking
Mandiri akurat
3
Ada layanan jika terjadi masalah di
internet
banking
Mandiri
4
Sistem
internet banking
Mandiri dilengkapi
dengan keamanan yang canggih sehingga
pihak bank menjamin kerahasiaan dalam
bertransaksi
5
Internet
banking
Mandiri
menyediakan
layanan
contact centre
24 jam
Kepuasan (X
2)
6
Penggunaan
internet banking
Bank Mandiri
mempercepat transaksi perbankan
7
Pelayanan
internet banking
sesuai harapan
8
Ada rasa bangga dan puas menggunakan
layanan
internet banking
Mandiri
9
Biaya transaksi
internet banking
Mandiri lebih
murah dibandingkan bank lain
10
Internet
banking
Mandiri
memberikan
kemudahan
dan
kenyamanan
dalam
No
Pernyataan
SS
S
R
TS
STS
Kepercayaan (Y
1)
11
Layanan
internet banking
Mandiri tidak hanya
sekedar mencari keuntungan, namun
benar-benar membantu dan memecahkan masalah
yang dihadapi nasabah
12
Layanan
internet banking
Mandiri benar-benar
berkomitmen untuk memenuhi kebutuhan
nasabah
13
Sebagian besar dari apa yang dikatakan pihak
bank tentang kinerja layanan
internet banking
Mandiri adalah benar
14
Bank Mandiri memberikan layanan
internet
banking
sesuai dengan yang dijanjikannya
kepada nasabah
15
Secara keseluruhan nasabah bisa mempercayai
layanan
internet banking
Mandiri
Loyalitas (Y
2)
16
Saya akan menggunakan kembali layanan
internet banking
17
Saya hanya menggunakan layanan
internet
banking
dari Mandiri
18
Saya bersedia menceritakan layanan
internet
banking
Mandiri dan mereferensikannya
kepada orang lain
LAMPIRAN 2. DATA PENELITIAN
NO X11 X12 X13 X14 X15 X21 X22 X23 X24 X25
1 5 4 4 4 5 5 5 5 4 5
2 3 2 3 2 3 2 3 3 3 3
3 4 3 3 4 4 4 4 4 4 4
4 4 3 4 4 4 4 3 3 4 3
5 4 3 3 3 4 4 3 3 4 4
6 4 4 4 4 4 3 3 3 4 3
7 3 3 3 4 2 3 3 2 2 4
8 3 3 3 3 3 3 3 3 3 3
9 4 4 4 4 4 2 4 4 5 3
10 4 4 4 4 4 3 3 3 4 3
11 3 3 4 3 4 4 3 4 3 4
12 4 3 4 3 3 3 3 3 3 3
13 4 3 3 3 3 3 3 3 3 3
14 3 3 3 3 3 3 3 3 3 3
15 4 5 4 5 4 4 3 3 3 4
16 4 4 5 3 5 4 5 3 4 3
17 3 3 3 3 3 3 3 4 3 4
18 4 4 4 4 4 4 4 3 4 3
19 5 5 4 4 4 4 3 4 4 5
20 3 4 3 3 3 3 5 4 3 4
21 3 4 3 3 3 3 3 3 4 5
22 4 4 4 4 4 3 4 4 3 4
23 4 4 3 4 4 3 4 4 2 4
24 4 3 4 3 3 3 3 4 4 4
25 3 4 4 3 3 4 3 3 3 3
26 4 4 4 4 4 4 4 2 4 4
27 3 3 3 4 4 4 4 2 3 3
28 4 3 4 5 3 4 4 4 4 4
29 4 4 3 3 4 4 3 3 4 4
30 4 4 3 3 4 4 4 4 2 3
31 4 4 4 4 3 3 3 4 4 4
32 4 4 4 4 4 4 4 5 3 3
33 4 4 3 4 4 3 3 3 3 3
34 4 4 5 5 5 3 3 3 2 3
35 4 4 4 4 3 4 4 4 4 4
36 4 3 3 3 4 3 4 3 4 3
37 4 4 5 4 5 4 4 4 4 4
NO X11 X12 X13 X14 X15 X21 X22 X23 X24 X25
39 4 4 4 4 4 4 4 4 4 4
40 4 4 4 4 4 4 4 4 4 4
41 4 4 3 4 2 3 3 3 3 3
42 4 4 4 2 2 4 4 4 4 4
43 4 4 3 4 4 3 2 3 4 3
44 3 3 4 4 3 3 3 3 3 3
45 4 3 4 4 3 3 3 3 3 3
46 3 3 4 2 3 3 3 3 4 3
47 3 4 2 2 4 4 4 4 4 4
48 4 4 4 4 4 3 3 3 3 3
49 4 3 4 4 3 4 3 4 3 3
50 4 2 2 4 2 4 3 4 4 3
51 4 3 3 4 3 4 3 4 2 3
52 2 3 3 2 3 4 3 4 4 3
53 4 4 4 4 3 4 3 3 3 4
54 3 3 3 4 3 4 4 3 3 3
55 4 3 4 4 3 4 3 4 4 3
56 3 3 4 4 3 4 4 2 3 3
57 3 4 2 2 4 4 4 4 4 3
58 3 4 4 2 2 4 3 4 3 4
59 3 2 2 2 2 3 3 3 4 4
60 3 2 2 2 2 4 4 4 5 4
61 3 3 3 3 3 3 3 3 3 3
62 3 3 3 3 3 3 3 3 3 3
63 3 4 4 4 4 3 4 4 4 3
64 5 3 3 4 4 4 4 4 4 4
65 4 4 4 4 4 3 4 3 3 4
66 4 2 2 4 5 3 3 3 4 4
67 4 4 4 4 4 3 3 3 3 3
68 3 2 2 2 2 4 3 4 4 4
69 2 2 2 3 3 3 3 3 3 3
70 3 2 3 2 2 4 4 4 4 4
71 3 3 4 2 3 4 4 4 4 4
72 3 4 2 2 3 3 4 3 4 4
73 3 4 2 2 3 3 3 3 3 3
74 3 4 4 2 2 3 4 4 3 3
75 3 4 4 4 4 3 4 4 4 3
76 4 4 4 4 4 3 4 4 3 4
77 4 5 5 4 3 3 3 3 3 3
NO X11 X12 X13 X14 X15 X21 X22 X23 X24 X25
79 3 4 4 4 4 4 4 4 4 4
80 3 3 3 3 4 3 3 3 3 3
81 3 2 3 2 4 3 3 3 3 3
82 5 4 4 5 5 4 4 4 4 4
83 4 4 4 4 3 4 3 4 4 4
84 4 4 3 4 4 4 4 5 5 5
85 3 4 4 5 4 3 3 3 4 4
86 4 4 3 4 4 3 4 4 4 4
87 3 2 3 4 3 3 3 3 3 3
88 2 3 2 2 3 3 3 3 3 3
89 3 3 4 4 3 3 3 3 3 3
90 3 3 3 4 2 3 3 3 3 3
91 4 4 4 4 4 4 4 4 4 4
92 3 4 3 3 3 4 4 4 4 3
93 3 2 3 3 3 4 4 4 4 4
94 3 3 3 4 4 4 4 3 3 3
95 3 3 3 2 4 4 4 4 4 4
96 3 3 3 3 3 5 4 4 4 2
97 3 4 3 4 4 4 3 3 3 3
98 3 3 3 5 5 4 3 4 4 4
99 3 3 3 3 3 4 3 3 3 3
100 2 3 3 2 3 3 3 3 3 3
101 3 4 4 4 4 5 5 5 5 5
102 3 4 3 3 3 4 3 3 3 3
103 4 3 3 4 4 3 4 3 4 4
104 4 3 4 4 4 4 3 3 4 3
105 5 3 3 3 4 4 4 2 4 3
106 4 4 4 4 4 3 3 3 4 3
107 3 3 3 4 3 3 3 4 3 4
108 3 3 3 3 3 3 3 3 3 3
109 4 4 4 4 4 3 4 3 5 3
110 4 4 4 4 4 3 3 3 4 3
111 3 3 4 3 4 4 3 4 3 4
112 4 3 4 3 3 3 3 3 3 3
113 4 3 3 3 3 3 3 4 2 3
114 3 3 3 3 3 3 3 3 3 3
115 4 3 4 5 4 4 4 4 5 4
116 4 4 5 3 5 3 3 3 3 3
117 3 3 3 3 3 3 3 4 3 4
NO X11 X12 X13 X14 X15 X21 X22 X23 X24 X25
119 3 3 4 4 4 4 4 4 4 4
120 3 4 3 3 3 3 3 4 4 4
121 3 4 3 3 3 5 3 3 4 5
122 4 4 4 4 4 3 4 4 3 4
123 4 4 3 4 4 4 3 3 4 3
124 4 3 4 3 3 3 3 4 4 4
125 3 4 4 5 5 3 5 4 3 4
NO Y11 Y12 Y13 Y14 Y15 Y21 Y22 Y23
1 4 4 4 4 4 4 5 5
2 3 2 3 3 2 3 2 2
3 4 4 4 4 3 4 4 4
4 3 4 4 4 3 4 3 4
5 2 4 4 3 4 3 4 4
6 4 4 3 4 3 4 3 4
7 3 3 3 3 3 3 3 4
8 3 3 3 3 3 3 3 3
9 4 4 3 4 4 3 4 4
10 4 4 4 4 4 3 4 4
11 3 3 3 3 3 3 3 4
12 3 3 3 3 3 3 3 2
13 3 3 3 3 3 3 2 2
14 3 3 3 3 3 3 3 2
15 4 4 4 4 4 3 3 4
16 4 4 4 4 4 4 4 4
17 3 3 3 3 3 4 3 2
18 4 4 4 4 4 3 3 4
19 4 3 3 4 4 3 4 4
20 4 3 4 4 4 4 4 4
21 3 4 3 3 3 4 5 5
22 5 3 4 3 5 4 4 4
23 4 4 4 4 4 4 4 4
24 3 3 3 3 3 3 4 3
25 3 3 3 3 3 4 3 5
26 4 4 4 4 4 4 4 4
27 3 3 3 3 3 4 3 4
28 4 3 3 4 4 4 4 4
29 3 4 3 3 4 4 4 3
30 3 3 3 3 3 3 3 3
31 4 3 4 4 4 4 4 4
32 3 4 3 4 3 4 3 4
33 3 3 3 3 3 4 3 4
34 4 3 3 4 4 4 4 3
35 3 3 3 3 3 4 4 4
36 4 4 3 4 4 4 3 4
37 3 3 3 3 3 4 4 4
38 3 3 4 3 3 3 3 3
39 4 4 4 4 4 4 4 4
NO Y11 Y12 Y13 Y14 Y15 Y21 Y22 Y23
41 3 3 4 3 3 3 3 3
42 3 3 3 3 3 4 4 3
43 4 4 4 4 4 3 3 4
44 4 4 3 4 4 4 4 3
45 3 3 3 3 3 4 2 3
46 3 3 3 3 4 3 4 3
47 3 3 3 4 4 4 3 3
48 3 3 3 4 4 4 4 3
49 3 4 3 3 4 4 4 3
50 4 4 4 4 4 4 2 3
51 3 3 3 4 4 4 4 3
52 3 3 3 4 4 4 4 2
53 4 4 4 4 4 4 3 4
54 3 3 3 3 4 4 4 4
55 4 3 3 4 3 4 4 4
56 4 4 3 4 3 4 3 3
57 4 3 4 4 4 3 4 4
58 4 4 4 3 3 3 3 3
59 4 4 4 4 4 4 4 4
60 4 4 3 4 4 4 4 4
61 4 4 4 2 4 3 3 3
62 3 3 3 3 4 3 3 3
63 4 4 3 3 4 4 4 4
64 3 4 3 3 3 4 4 4
65 3 4 3 3 4 3 3 3
66 4 4 4 4 4 4 4 4
67 3 3 3 4 4 4 2 3
68 2 3 3 3 4 4 4 4
69 3 3 3 4 4 3 3 3
70 4 3 4 4 3 3 4 4
71 3 3 3 4 3 3 3 4
72 3 3 2 4 2 3 3 3
73 4 2 4 3 2 3 3 3
74 4 4 4 4 3 4 4 3
75 4 4 4 4 4 4 4 4
76 3 3 3 3 4 4 3 3
77 3 3 3 3 4 3 4 4
78 3 3 3 3 4 3 3 3
79 4 4 4 3 4 4 4 4
NO Y11 Y12 Y13 Y14 Y15 Y21 Y22 Y23
81 3 3 3 2 4 3 3 3
82 3 3 3 2 3 4 4 4
83 4 4 5 4 4 4 4 3
84 3 3 3 4 4 3 3 4
85 3 4 4 3 3 4 4 4
86 4 4 4 4 4 4 4 3
87 3 2 3 3 3 3 3 3
88 3 4 2 3 3 2 3 2
89 3 3 4 3 3 3 3 3
90 3 3 3 3 3 3 3 3
91 4 4 4 4 4 4 4 4
92 3 3 3 4 3 3 4 3
93 3 3 3 3 3 3 3 4
94 2 2 3 4 3 3 4 4
95 2 2 3 3 3 3 3 4
96 2 2 3 4 3 3 3 3
97 2 3 2 3 3 3 4 4
98 3 3 2 3 3 4 4 4
99 3 3 3 3 3 4 3 3
100 3 3 2 2 3 3 3 3
101 4 4 4 4 4 4 3 3
102 3 2 3 3 2 4 4 2
103 4 4 2 4 3 4 4 5
104 3 4 4 4 3 4 3 4
105 2 4 4 3 4 3 4 4
106 4 4 3 4 3 4 3 4
107 2 2 3 2 2 3 3 4
108 3 2 2 2 3 3 3 3
109 4 4 3 4 4 3 4 4
110 4 4 4 4 4 3 4 4
111 3 3 3 3 3 3 3 4
112 3 3 3 3 3 3 3 3
113 2 2 4 4 3 3 2 3
114 3 3 3 3 3 3 3 3
115 4 4 4 4 4 3 3 4
116 4 4 4 4 4 4 4 4
117 3 2 3 3 3 4 3 3
118 4 4 4 4 4 3 3 4
119 4 3 3 4 4 3 4 4
NO Y11 Y12 Y13 Y14 Y15 Y21 Y22 Y23
121 3 4 3 3 3 4 3 3
122 5 3 4 3 5 4 4 4
123 4 4 4 4 4 4 4 4
124 3 3 3 3 3 3 4 3
125 3 3 3 2 2 4 3 3
LAMPIRAN 3. OLAH DATA
HASIL UJI VALIDITAS & RELIABILITAS
KUALITAS LAYANAN
Case Processing Summary
N
%
Cases
Valid
126
100,0
Excluded
a0
,0
Total
126
100,0
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha
N of Items
,777
5
Item-Total Statistics
Scale Mean
if Item
Deleted
Scale
Variance if
Item Deleted
Corrected
Item-Total
Correlation
Cronbach's
Alpha if Item
Deleted
X11
13,87
4,976
,563
,735
X12
13,98
4,935
,505
,751
X13
13,95
4,686
,570
,730
X14
13,94
4,252
,590
,723
KEPUASAN
Case Processing Summary
N
%
Cases
Valid
126
100,0
Excluded
a0
,0
Total
126
100,0
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha
N of Items
,707
5
Item-Total Statistics
Scale Mean
if Item
Deleted
Scale
Variance if
Item Deleted
Corrected
Item-Total
Correlation
Cronbach's
Alpha if Item
Deleted
X21
13,94
3,157
,447
,666
X22
13,98
3,104
,478
,654
X23
13,98
2,960
,486
,649
X24
13,93
2,979
,428
,676
KEPERCAYAAN
Case Processing Summary
N
%
Cases
Valid
126
100,0
Excluded
a0
,0
Total
126
100,0
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha
N of Items
,798
5
Item-Total Statistics
Scale Mean
if Item
Deleted
Scale
Variance if
Item Deleted
Corrected
Item-Total
Correlation
Cronbach's
Alpha if Item
Deleted
Y11
13,56
3,289
,665
,730
Y12
13,59
3,460
,587
,757
Y13
13,60
3,651
,550
,768
Y14
13,49
3,692
,517
,778
LOYALITAS
Case Processing Summary
N
%
Cases
Valid
126
100,0
Excluded
a0
,0
Total
126
100,0
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha
N of Items
,617
3
Item-Total Statistics
Scale Mean
if Item
Deleted
Scale
Variance if
Item Deleted
Corrected
Item-Total
Correlation
Cronbach's
Alpha if Item
Deleted
Y21
6,99
1,192
,348
,620
Y22
7,06
,908
,507
,394
HASIL ANALISIS STATISTIK DESKRIPTIF
Y21
Valid
2
3
4
Total
Frequency
1
57
68
126
Percent
,8
45,2
54,0
100,0
Valid Percent
,8
45,2
54,0
100,0
Cumulative
Percent
,8
46,0
100,0
Y22
Valid
2
3
4
5
Total
Frequency
6
57
61
2
126
Percent
4,8
45,2
48,4
1,6
100,0
Valid Percent
4,8
45,2
48,4
1,6
100,0
Cumulative
Percent
4,8
50,0
98,4
100,0
Y23
Valid
2
3
4
5
Total
Frequency
8
48
66
4
126
Percent
6,3
38,1
52,4
3,2
100,0
Valid Percent
6,3
38,1
52,4
3,2
100,0
Cumulative
Percent
6,3
44,4
96,8
100,0
X11
Valid
2
3
4
5
Total
Frequency
4
55
62
5
126
Percent
3,2
43,7
49,2
4,0
100,0
Valid Percent
3,2
43,7
49,2
4,0
100,0
Cumulative
X12
Valid
2
3
4
5
Total
Frequency
11
52
60
3
126
Percent
8,7
41,3
47,6
2,4
100,0
Valid Percent
8,7
41,3
47,6
2,4
100,0
Cumulative
Percent
8,7
50,0
97,6
100,0
X13
Valid
2
3
4
5
Total
Frequency
11
51
59
5
126
Percent
8,7
40,5
46,8
4,0
100,0
Valid Percent
8,7
40,5
46,8
4,0
100,0
Cumulative
Percent
8,7
49,2
96,0
100,0
X14
Valid
2
3
4
5
Total
Frequency
19
36
63
8
126
Percent
15,1
28,6
50,0
6,3
100,0
Valid Percent
15,1
28,6
50,0
6,3
100,0
Cumulative
Percent
15,1
43,7
93,7
100,0
X15
Valid
2
3
4
5
Total
Frequency
11
50
56
9
126
Percent
8,7
39,7
44,4
7,1
100,0
Valid Percent
8,7
39,7
44,4
7,1
100,0
Cumulative
X21
Valid
2
3
4
5
Total
Frequency
2
63
57
4
126
Percent
1,6
50,0
45,2
3,2
100,0
Valid Percent
1,6
50,0
45,2
3,2
100,0
Cumulative
Percent
1,6
51,6
96,8
100,0
X22
Valid
2
3
4
5
Total
Frequency
1
71
49
5
126
Percent
,8
56,3
38,9
4,0
100,0
Valid Percent
,8
56,3
38,9
4,0
100,0
Cumulative
Percent
,8
57,1
96,0
100,0
X23
Valid
2
3
4
5
Total
Frequency
6
60
56
4
126
Percent
4,8
47,6
44,4
3,2
100,0
Valid Percent
4,8
47,6
44,4
3,2
100,0
Cumulative
Percent
4,8
52,4
96,8
100,0
X24
Valid
2
3
4
5
Total
Frequency
7
53
60
6
126
Percent
5,6
42,1
47,6
4,8
100,0
Valid Percent
5,6
42,1
47,6
4,8
100,0
Cumulative
X25
Valid
2
3
4
5
Total
Frequency
1
66
53
6
126
Percent
,8
52,4
42,1
4,8
100,0
Valid Percent
,8
52,4
42,1
4,8
100,0
Cumulative
Percent
,8
53,2
95,2
100,0
Y11
Valid
2
3
4
5
Total
Frequency
9
64
51
2
126
Percent
7,1
50,8
40,5
1,6
100,0
Valid Percent
7,1
50,8
40,5
1,6
100,0
Cumulative
Percent
7,1
57,9
98,4
100,0
Y12
Valid
2
3
4
Total
Frequency
11
62
53
126
Percent
8,7
49,2
42,1
100,0
Valid Percent
8,7
49,2
42,1
100,0
Cumulative
Percent
8,7
57,9
100,0
Y13
Valid
2
3
4
5
Total
Frequency
7
72
46
1
126
Percent
5,6
57,1
36,5
,8
100,0
Valid Percent
5,6
57,1
36,5
,8
100,0
Cumulative
Y14
Valid
2
3
4
Total
Frequency
7
58
61
126
Percent
5,6
46,0
48,4
100,0
Valid Percent
5,6
46,0
48,4
100,0
Cumulative
Percent
5,6
51,6
100,0
Y15
Valid
2
3
4
5
Total
Frequency
6
57
61
2
126
Percent
4,8
45,2
48,4
1,6
100,0
Valid Percent
4,8
45,2
48,4
1,6
100,0
Cumulative
HASIL ANALISIS SEM
Notes for Group (Group number 1)
The model is recursive. Sample size = 126
Variable Summary (Group number 1)
Your model contains the following variables (Group number 1)
Observed, endogenous variables X11
X12 X13 X14 X15 X21 X22 X23 X24 X25 Y11 Y12 Y13 Y14 Y15 Y21 Y22 Y23
Unobserved, endogenous variables Kepercayaan
Loyalitas
Unobserved, exogenous variables Kualitas_Layanan
e17 e18 z1 z2
Variable counts (Group number 1)
Number of variables in your model: 42 Number of observed variables: 18 Number of unobserved variables: 24 Number of exogenous variables: 22 Number of endogenous variables: 20
Parameter Summary (Group number 1)
Weights Covariances Variances Means Intercepts Total
Fixed 24 0 0 0 0 24
Labeled 0 0 0 0 0 0
Unlabeled 19 1 22 0 0 42
Total 43 1 22 0 0 66
Assessment of normality (Group number 1)
Variable min max skew c.r. kurtosis c.r. Y23 2,000 5,000 -,414 -1,896 -,165 -,377 Y22 2,000 5,000 -,292 -1,338 -,389 -,891 Y21 2,000 4,000 -,302 -1,383 -1,492 -3,418 Y15 2,000 5,000 -,292 -1,338 -,389 -,891 Y14 2,000 4,000 -,508 -2,327 -,645 -1,477
Y13 2,000 5,000 ,002 ,007 -,369 -,846
Y12 2,000 4,000 -,402 -1,843 -,682 -1,562
Y11 2,000 5,000 -,129 -,592 -,359 -,822
X25 2,000 5,000 ,518 2,375 -,418 -,958
X24 2,000 5,000 -,135 -,618 -,210 -,482
X23 2,000 5,000 -,035 -,159 -,261 -,598
X22 2,000 5,000 ,627 2,873 -,313 -,716
X21 2,000 5,000 ,235 1,076 -,478 -1,095
X15 2,000 5,000 -,111 -,510 -,341 -,782
X14 2,000 5,000 -,393 -1,801 -,584 -1,338 X13 2,000 5,000 -,261 -1,196 -,314 -,720 X12 2,000 5,000 -,365 -1,672 -,368 -,842
X11 2,000 5,000 -,053 -,242 -,270 -,618
Observations farthest from the centroid (Mahalanobis distance) (Group number 1)
Observation number
Mahalanobis d-squared
p1
p2
105
36,036
,007
,586
125
35,977
,007
,226
73
35,181
,009
,105
50
33,311
,015
,129
88
31,888
,023
,159
101
30,674
,031
,205
19
30,612
,032
,109
72
29,619
,041
,151
21
29,136
,047
,137
113
28,836
,050
,105
66
28,719
,052
,064
96
28,654
,053
,035
121
28,329
,057
,029
102
28,033
,062
,023
32
26,351
,092
,183
9
26,173
,096
,150
103
26,035
,099
,117
25
26,019
,099
,074
74
25,679
,107
,081
52
25,245
,118
,106
34
24,920
,127
,118
58
24,771
,131
,099
68
24,640
,135
,081
98
24,638
,135
,051
57
24,621
,136
,032
84
24,543
,138
,022
94
24,431
,141
,017
7
24,352
,144
,012
56
23,855
,160
,025
85
23,818
,161
,016
2
23,458
,174
,025
1
23,358
,177
,019
51
23,046
,189
,027
70
22,633
,205
,049
47
22,435
,213
,052
16
22,168
,225
,065
22
22,094
,228
,052
122
22,094
,228
,034
Observation number
Mahalanobis d-squared
p1
p2
5
22,004
,232
,017
116
21,840
,239
,017
77
21,756
,243
,014
118
21,451
,257
,022
20
21,368
,261
,018
67
20,808
,289
,059
42
20,806
,289
,040
61
20,764
,291
,030
23
20,657
,297
,027
107
20,647
,298
,018
60
20,611
,299
,012
81
20,402
,311
,016
30
20,305
,316
,014
15
19,704
,350
,059
97
19,668
,352
,045
43
19,490
,362
,052
59
19,480
,363
,036
64
18,549
,420
,259
49
18,323
,435
,310
55
18,216
,441
,302
115
18,212
,442
,245
95
17,954
,459
,314
41
17,839
,466
,311
69
17,369
,498
,516
27
17,250
,506
,518
65
16,674
,546
,777
71
16,669
,546
,723
28
16,476
,559
,763
83
16,362
,567
,764
63
15,973
,594
,877
109
15,788
,607
,899
26
15,739
,611
,880
126
15,739
,611
,840
119
15,630
,618
,840
100
15,549
,624
,827
29
15,504
,627
,798
54
15,382
,636
,803
11
15,326
,639
,776
111
15,326
,639
,717
Observation number
Mahalanobis d-squared
p1
p2
46
14,451
,699
,951
4
14,047
,726
,984
104
14,047
,726
,975
92
13,949
,732
,973
44
13,888
,736
,967
120
13,883
,737
,951
108
13,757
,745
,953
45
13,595
,755
,961
75
13,579
,756
,944
76
13,331
,772
,965
24
13,167
,782
,970
124
13,167
,782
,954
78
13,082
,787
,948
6
12,912
,797
,956
106
12,912
,797
,933
48
12,746
,806
,942
37
12,607
,814
,945
87
12,580
,816
,923
17
12,537
,818
,900
86
12,357
,828
,914
53
12,299
,831
,892
Sample Moments (Group number 1)
Sample Covariances (Group number 1)
Y23 Y22 Y21 Y15 Y14 Y13 Y12 Y11
Y23 ,440 Y22 ,183 ,376 Y21 ,090 ,112 ,280 Y15 ,112 ,138 ,065 ,376 Y14 ,109 ,077 ,070 ,141 ,356 Y13 ,091 ,062 ,055 ,149 ,130 ,346
Y12 ,143 ,114 ,098 ,177 ,143 ,153 ,397
Y23 Y22 Y21 Y15 Y14 Y13 Y12 Y11 X12 ,105 ,113 ,074 ,081 ,075 ,088 ,108 ,134 X11 ,130 ,073 ,074 ,112 ,086 ,118 ,130 ,089
X25 X24 X23 X22 X21 X15 X14 X13 X12 X11 Y23
Y22 Y21 Y15 Y14 Y13 Y12 Y11 X25 ,361 X24 ,135 ,456 X23 ,163 ,112 ,407 X22 ,107 ,120 ,145 ,344 X21 ,103 ,131 ,111 ,119 ,345 X15 ,056 ,083 ,032 ,143 ,052 ,567 X14 ,052 ,008 ,003 ,051 ,024 ,294 ,678 X13 ,012 ,009 ,034 ,066 ,016 ,190 ,265 ,502 X12 ,080 ,021 ,045 ,085 ,028 ,194 ,189 ,228 ,468 X11 ,059 ,071 ,037 ,053 ,040 ,190 ,251 ,188 ,153 ,391
Condition number = 19,629 Eigenvalues
2,154 ,919 ,685 ,462 ,376 ,352 ,323 ,281 ,274 ,264 ,247 ,238 ,193 ,172 ,166 ,137 ,130 ,110 Determinant of sample covariance matrix = ,120
Sample Correlations (Group number 1)
Y23 Y22 Y21 Y15 Y14 Y13 Y12 Y11
Y23 1,000
Y22 ,451 1,000
Y21 ,257 ,346 1,000
Y15 ,275 ,367 ,200 1,000
Y14 ,275 ,211 ,223 ,384 1,000
Y13 ,234 ,172 ,175 ,413 ,371 1,000
Y12 ,342 ,295 ,294 ,459 ,380 ,414 1,000
Y23 Y22 Y21 Y15 Y14 Y13 Y12 Y11 X11 ,313 ,190 ,223 ,293 ,231 ,321 ,329 ,222
X25 X24 X23 X22 X21 X15 X14 X13 X12 X11
Y2 3 Y2 2 Y2 1 Y1 5 Y1 4 Y1 3 Y1 2 Y1 1 X2 5
1,00 0 X2
4 ,332
1,00 0 X2
3 ,425 ,259
1,00 0 X2
2 ,305 ,302 ,388
1,00 0 X2
1 ,292 ,330 ,296 ,346 1,00
0 X1
5 ,123 ,164 ,066 ,323 ,117 1,00
0 X1
4 ,105 ,015 ,006 ,105 ,049 ,473 1,00
0 X1
3 ,029 ,018 ,075 ,159 ,038 ,357 ,454 1,00
0 X1
2 ,194 ,045 ,103 ,211 ,069 ,377 ,335 ,469 1,00
0 X1
1 ,158 ,168 ,093 ,145 ,108 ,404 ,487 ,424 ,358 1,00
0
Condition number = 17,718 Eigenvalues
5,075 2,031 1,694 1,052 ,940 ,855 ,827 ,726 ,678 ,651 ,633 ,561 ,502 ,433 ,380 ,346 ,330 ,286
Notes for Model (Default model)
Computation of degrees of freedom (Default model)
Number of distinct parameters to be estimated: 42 Degrees of freedom (171 - 42): 129
Result (Default model)
Minimum was achieved Chi-square = 146,725 Degrees of freedom = 129 Probability level = ,136
Estimates (Group number 1 - Default model)
Scalar Estimates (Group number 1 - Default model)
Maximum Likelihood Estimates
Estimates (Group number 1 - Default model)
Scalar Estimates (Group number 1 - Default model)
Maximum Likelihood Estimates
Regression Weights: (Group number 1 - Default model)
Estimate S.E. C.R. P Label Kepercayaan <--- Kualitas_Layanan ,503 ,140 3,583 *** par_17 Kepercayaan <--- Kepuasan ,393 ,198 1,987 ,047 par_18 Loyalitas <--- Kepercayaan ,172 ,078 2,198 ,028 par_16 Loyalitas <--- Kepuasan ,422 ,138 3,056 ,002 par_19 Loyalitas <--- Kualitas_Layanan ,181 ,086 2,113 ,035 par_20 X11 <--- Kualitas_Layanan 1,000
X12 <--- Kualitas_Layanan ,961 ,182 5,293 *** par_1 X13 <--- Kualitas_Layanan 1,084 ,189 5,743 *** par_2 X14 <--- Kualitas_Layanan 1,365 ,220 6,196 *** par_3 X15 <--- Kualitas_Layanan 1,125 ,200 5,632 *** par_4
X21 <--- Kepuasan 1,000
X22 <--- Kepuasan 1,111 ,254 4,371 *** par_5
X23 <--- Kepuasan 1,117 ,272 4,100 *** par_6
X24 <--- Kepuasan 1,248 ,294 4,247 *** par_7
X25 <--- Kepuasan 1,199 ,277 4,331 *** par_8
Y11 <--- Kepercayaan 1,000
Y12 <--- Kepercayaan ,904 ,129 7,019 *** par_9 Y13 <--- Kepercayaan ,742 ,118 6,305 *** par_10 Y14 <--- Kepercayaan ,718 ,119 6,008 *** par_11 Y15 <--- Kepercayaan ,840 ,125 6,713 *** par_12
Y21 <--- Loyalitas 1,000
Standardized Regression Weights: (Group number 1 - Default model) Estimate
Kepercayaan <--- Kualitas_Layanan ,434 Kepercayaan <--- Kepuasan ,251 Loyalitas <--- Kepercayaan ,325 Loyalitas <--- Kepuasan ,510 Loyalitas <--- Kualitas_Layanan ,296 X11 <--- Kualitas_Layanan ,670 X12 <--- Kualitas_Layanan ,589 X13 <--- Kualitas_Layanan ,640 X14 <--- Kualitas_Layanan ,694 X15 <--- Kualitas_Layanan ,626
X21 <--- Kepuasan ,528
X22 <--- Kepuasan ,588
X23 <--- Kepuasan ,543
X24 <--- Kepuasan ,574
X25 <--- Kepuasan ,620
Y11 <--- Kepercayaan ,761
Y12 <--- Kepercayaan ,697
Y13 <--- Kepercayaan ,612
Y14 <--- Kepercayaan ,584
Y15 <--- Kepercayaan ,665
Y21 <--- Loyalitas ,499
Y22 <--- Loyalitas ,625
Y23 <--- Loyalitas ,666
Covariances: (Group number 1 - Default model)
Estimate S.E. C.R. P Label Kualitas_Layanan <--> Kepuasan ,038 ,018 2,129 ,033 par_15
Correlations: (Group number 1 - Default model) Estimate Kualitas_Layanan <--> Kepuasan ,289
Variances: (Group number 1 - Default model)
Estimate S.E. C.R. P Label Kualitas_Layanan ,175 ,046 3,785 *** par_21
Kepuasan ,096 ,035 2,717 ,007 par_22
z1 ,162 ,040 4,069 *** par_23
z2 ,016 ,010 1,591 ,112 par_24
e1 ,216 ,034 6,257 *** par_25
e2 ,306 ,045 6,759 *** par_26
e3 ,296 ,046 6,455 *** par_27
Estimate S.E. C.R. P Label
e5 ,345 ,052 6,583 *** par_29
e6 ,249 ,037 6,819 *** par_30
e7 ,225 ,035 6,358 *** par_31
e8 ,287 ,043 6,615 *** par_32
e9 ,306 ,048 6,429 *** par_33
e10 ,222 ,036 6,097 *** par_34
e11 ,171 ,031 5,525 *** par_35
e12 ,204 ,033 6,275 *** par_36
e13 ,217 ,031 6,888 *** par_37
e14 ,235 ,033 7,025 *** par_38
e15 ,210 ,032 6,543 *** par_39
e16 ,199 ,028 7,109 *** par_40
e17 ,229 ,038 6,039 *** par_41
e18 ,245 ,042 5,822 *** par_42
Squared Multiple Correlations: (Group number 1 - Default model) Estimate
Kepercayaan ,314
Loyalitas ,762
Y23 ,444
Y22 ,391
Y21 ,249
Y15 ,442
Y14 ,341
Y13 ,375
Y12 ,485
Y11 ,580
X25 ,384
X24 ,329
X23 ,295
X22 ,346
X21 ,279
X15 ,392
X14 ,482
X13 ,410
X12 ,346
X11 ,448
Matrices (Group number 1 - Default model)
Implied (for all variables) Covariances (Group number 1 - Default model)
Kepuasan Kualitas_Layanan Kepercayaan Loyalitas
Kepuasan ,096
Kualitas_Layanan ,038 ,175
Kepercayaan ,057 ,103 ,236
Loyalitas ,057 ,065 ,083 ,066
Y23 ,098 ,112 ,143 ,113
Y22 ,085 ,098 ,124 ,099
Y21 ,057 ,065 ,083 ,066
Y15 ,048 ,086 ,198 ,070
Y14 ,041 ,074 ,169 ,060
Y13 ,042 ,076 ,175 ,062
Y12 ,051 ,093 ,213 ,075
Y11 ,057 ,103 ,236 ,083
X25 ,116 ,045 ,068 ,069
X24 ,120 ,047 ,071 ,071
X23 ,108 ,042 ,063 ,064
X22 ,107 ,042 ,063 ,064
X21 ,096 ,038 ,057 ,057
X15 ,042 ,197 ,116 ,074
X14 ,051 ,240 ,141 ,089
X13 ,041 ,190 ,112 ,071
X12 ,036 ,169 ,099 ,063
X11 ,038 ,175 ,103 ,065
Y23 Y22 Y21 Y15 Y14 Y13 Y12 Y11 Kepuasan
Kualitas_Layanan Kepercayaan Loyalitas
Y23 ,440
Y22 ,169 ,376
Y21 ,113 ,099 ,265
Y15 ,120 ,104 ,070 ,376
Y14 ,103 ,089 ,060 ,142 ,356
Y13 ,106 ,092 ,062 ,147 ,126 ,346
Y12 ,129 ,112 ,075 ,179 ,153 ,158 ,397
Y11 ,143 ,124 ,083 ,198 ,169 ,175 ,213 ,406
X25 ,118 ,102 ,069 ,057 ,049 ,051 ,062 ,068
X24 ,123 ,107 ,071 ,059 ,051 ,053 ,064 ,071
X23 ,110 ,095 ,064 ,053 ,045 ,047 ,057 ,063
X22 ,109 ,095 ,064 ,053 ,045 ,047 ,057 ,063
Y23 Y22 Y21 Y15 Y14 Y13 Y12 Y11
X15 ,126 ,110 ,074 ,097 ,083 ,086 ,105 ,116
X14 ,153 ,133 ,089 ,118 ,101 ,104 ,127 ,141
X13 ,122 ,106 ,071 ,094 ,080 ,083 ,101 ,112
X12 ,108 ,094 ,063 ,083 ,071 ,073 ,089 ,099
X11 ,112 ,098 ,065 ,086 ,074 ,076 ,093 ,103
X2 5 X2 4 X2 3 X2 2 X2 1 X1 5 X1 4 X1 3 X1 2 X1 1 Kepuasan Kualitas_Layan an Kepercayaan Loyalitas Y23 Y22 Y21 Y15 Y14 Y13 Y12 Y11
X25 ,36
1
X24 ,14
4 ,45
6
X23 ,12
9 ,13
4 ,40
7
X22 ,12
8 ,13 4 ,12 0 ,34 4
X21 ,11
6 ,12 0 ,10 8 ,10 7 ,34 5
X15 ,05
1 ,05 3 ,04 7 ,04 7 ,04 2 ,56 7
X14 ,06
1 ,06 4 ,05 7 ,05 7 ,05 1 ,27 0 ,67 8
X13 ,04
9 ,05 1 ,04 5 ,04 5 ,04 1 ,21 4 ,26 0 ,50 2
X12 ,04
3 ,04 5 ,04 0 ,04 0 ,03 6 ,19 0 ,23 0 ,18 3 ,46 8
X11 ,04
Implied (for all variables) Correlations (Group number 1 - Default model) Kepuasan Kualitas_Layanan Kepercayaan Loyalitas
Kepuasan 1,000
Kualitas_Layanan ,289 1,000
Kepercayaan ,377 ,506 1,000
Loyalitas ,718 ,607 ,667 1,000
Y23 ,478 ,405 ,444 ,666
Y22 ,449 ,380 ,417 ,625
Y21 ,358 ,303 ,333 ,499
Y15 ,250 ,337 ,665 ,443
Y14 ,220 ,296 ,584 ,389
Y13 ,231 ,310 ,612 ,408
Y12 ,262 ,353 ,697 ,464
Y11 ,287 ,386 ,761 ,508
X25 ,620 ,179 ,233 ,445
X24 ,574 ,166 ,216 ,412
X23 ,543 ,157 ,205 ,390
X22 ,588 ,170 ,222 ,422
X21 ,528 ,152 ,199 ,379
X15 ,181 ,626 ,317 ,380
X14 ,200 ,694 ,352 ,422
X13 ,185 ,640 ,324 ,389
X12 ,170 ,589 ,298 ,357
X11 ,193 ,670 ,339 ,407
Y23 Y22 Y21 Y15 Y14 Y13 Y12 Y11
Kepuasan Kualitas_Layanan Kepercayaan Loyalitas
Y23 1,000
Y22 ,417 1,000
Y21 ,332 ,312 1,000
Y15 ,295 ,277 ,221 1,000
Y14 ,259 ,243 ,194 ,388 1,000
Y13 ,272 ,255 ,204 ,407 ,357 1,000
Y12 ,309 ,290 ,232 ,463 ,407 ,426 1,000
Y11 ,338 ,318 ,253 ,506 ,445 ,466 ,530 1,000
X25 ,296 ,278 ,222 ,155 ,136 ,143 ,163 ,178
X24 ,274 ,258 ,206 ,144 ,126 ,132 ,150 ,164
X23 ,260 ,244 ,195 ,136 ,119 ,125 ,142 ,156
X22 ,281 ,264 ,211 ,147 ,129 ,136 ,154 ,169
Y23 Y22 Y21 Y15 Y14 Y13 Y12 Y11
X15 ,253 ,238 ,190 ,211 ,185 ,194 ,221 ,241
X14 ,281 ,264 ,211 ,234 ,205 ,215 ,245 ,268
X13 ,259 ,243 ,194 ,216 ,189 ,199 ,226 ,247
X12 ,238 ,224 ,178 ,198 ,174 ,182 ,208 ,227
X11 ,271 ,254 ,203 ,226 ,198 ,208 ,236 ,258
X25 X24 X23 X22 X21
Kepuasan Kualitas_Layanan Kepercayaan Loyalitas Y23 Y22 Y21 Y15 Y14 Y13 Y12 Y11
X25 1,000
X24 ,355 1,000
X23 ,337 ,312 1,000
X22 ,365 ,338 ,320 1,000
X21 ,327 ,303 ,287 ,311 1,000
X15 ,112 ,104 ,098 ,106 ,095
X14 ,124 ,115 ,109 ,118 ,106
X13 ,115 ,106 ,100 ,109 ,098
X12 ,105 ,097 ,092 ,100 ,090
X11 ,120 ,111 ,105 ,114 ,102
X15 X14 X13 X12 X11
X15 X14 X13 X12 X11 Y12
Y11 X25 X24 X23 X22 X21
X15 1,000
X14 ,435 1,000
X13 ,401 ,445 1,000
X12 ,368 ,409 ,377 1,000
X11 ,419 ,465 ,429 ,394 1,000
Implied Covariances (Group number 1 - Default model) Y23 Y22 Y21 Y15 Y14 Y13 Y12 Y11 Y23 ,440
Y22 ,169 ,376 Y21 ,113 ,099 ,265 Y15 ,120 ,104 ,070 ,376 Y14 ,103 ,089 ,060 ,142 ,356 Y13 ,106 ,092 ,062 ,147 ,126 ,346 Y12 ,129 ,112 ,075 ,179 ,153 ,158 ,397 Y11 ,143 ,124 ,083 ,198 ,169 ,175 ,213 ,406 X25 ,118 ,102 ,069 ,057 ,049 ,051 ,062 ,068 X24 ,123 ,107 ,071 ,059 ,051 ,053 ,064 ,071 X23 ,110 ,095 ,064 ,053 ,045 ,047 ,057 ,063 X22 ,109 ,095 ,064 ,053 ,045 ,047 ,057 ,063 X21 ,098 ,085 ,057 ,048 ,041 ,042 ,051 ,057 X15 ,126 ,110 ,074 ,097 ,083 ,086 ,105 ,116 X14 ,153 ,133 ,089 ,118 ,101 ,104 ,127 ,141 X13 ,122 ,106 ,071 ,094 ,080 ,083 ,101 ,112 X12 ,108 ,094 ,063 ,083 ,071 ,073 ,089 ,099 X11 ,112 ,098 ,065 ,086 ,074 ,076 ,093 ,103
X25 X24 X23 X22 X21 X15 X14 X13 X12 X11 Y23
X25 X24 X23 X22 X21 X15 X14 X13 X12 X11 X25 ,361
X24 ,144 ,456 X23 ,129 ,134 ,407 X22 ,128 ,134 ,120 ,344 X21 ,116 ,120 ,108 ,107 ,345 X15 ,051 ,053 ,047 ,047 ,042 ,567 X14 ,061 ,064 ,057 ,057 ,051 ,270 ,678 X13 ,049 ,051 ,045 ,045 ,041 ,214 ,260 ,502 X12 ,043 ,045 ,040 ,040 ,036 ,190 ,230 ,183 ,468 X11 ,045 ,047 ,042 ,042 ,038 ,197 ,240 ,190 ,169 ,391
Implied Correlations (Group number 1 - Default model)
Y23 Y22 Y21 Y15 Y14 Y13 Y12 Y11
Y23 1,000
Y22 ,417 1,000
Y21 ,332 ,312 1,000
Y15 ,295 ,277 ,221 1,000
Y14 ,259 ,243 ,194 ,388 1,000
Y13 ,272 ,255 ,204 ,407 ,357 1,000
Y12 ,309 ,290 ,232 ,463 ,407 ,426 1,000
Y11 ,338 ,318 ,253 ,506 ,445 ,466 ,530 1,000 X25 ,296 ,278 ,222 ,155 ,136 ,143 ,163 ,178 X24 ,274 ,258 ,206 ,144 ,126 ,132 ,150 ,164 X23 ,260 ,244 ,195 ,136 ,119 ,125 ,142 ,156 X22 ,281 ,264 ,211 ,147 ,129 ,136 ,154 ,169 X21 ,253 ,237 ,189 ,132 ,116 ,122 ,139 ,151 X15 ,253 ,238 ,190 ,211 ,185 ,194 ,221 ,241 X14 ,281 ,264 ,211 ,234 ,205 ,215 ,245 ,268 X13 ,259 ,243 ,194 ,216 ,189 ,199 ,226 ,247 X12 ,238 ,224 ,178 ,198 ,174 ,182 ,208 ,227 X11 ,271 ,254 ,203 ,226 ,198 ,208 ,236 ,258
X25 X24 X23 X22 X21 X15 X14 X13 X12 X11
X25 X24 X23 X22 X21 X15 X14 X13 X12 X11 Y1
4 Y1 3 Y1 2 Y1 1 X2 5
1,00 0 X2
4 ,355
1,00 0 X2
3 ,337 ,312
1,00 0 X2
2 ,365 ,338 ,320
1,00 0 X2
1 ,327 ,303 ,287 ,311 1,00
0 X1
5 ,112 ,104 ,098 ,106 ,095 1,00
0 X1
4 ,124 ,115 ,109 ,118 ,106 ,435 1,00
0 X1
3 ,115 ,106 ,100 ,109 ,098 ,401 ,445 1,00
0 X1
2 ,105 ,097 ,092 ,100 ,090 ,368 ,409 ,377 1,00
0 X1
1 ,120 ,111 ,105 ,114 ,102 ,419 ,465 ,429 ,394 1,00
0
Residual Covariances (Group number 1 - Default model)
Y23 Y22 Y21 Y15 Y14 Y13 Y12 Y11
Y23 ,000
Y22 ,014 ,000
Y21 -,027 ,010 ,000
Y15 -,008 ,034 -,001 ,000
Y14 ,006 -,012 ,014 -,001 ,000
Y13 -,015 -,030 -,005 ,002 ,005 ,000
Y12 ,014 ,002 ,025 -,002 -,010 -,005 ,000
Y23 Y22 Y21 Y15 Y14 Y13 Y12 Y11 X21 -,003 -,018 ,010 -,020 ,023 -,006 -,004 -,088 X15 ,056 -,011 ,002 ,018 -,028 -,050 ,014 -,036 X14 ,034 -,063 ,039 -,016 -,027 -,021 ,008 -,013 X13 -,030 -,028 -,006 -,016 -,047 -,002 ,000 ,006 X12 -,003 ,019 ,007 -,002 ,004 ,015 ,019 ,035 X11 ,018 -,025 ,005 ,026 ,012 ,042 ,037 -,014
X25 X24 X23 X22 X21 X15 X14 X13 X12 X11
Y23 Y22 Y21 Y15 Y14 Y13 Y12 Y11
X25 ,000
X24 -,009 ,000
X23 ,034 -,023 ,000
X22 -,021 -,014 ,026 ,000
X21 -,012 ,011 ,004 ,012 ,000
X15 ,005 ,031 -,015 ,096 ,009 ,000
X14 -,010 -,056 -,054 -,006 -,027 ,024 ,000
X13 -,037 -,042 -,011 ,021 -,025 -,024 ,005 ,000
X12 ,037 -,024 ,005 ,045 -,008 ,005 -,041 ,045 ,000 X11 ,014 ,024 -,005 ,011 ,002 -,007 ,011 -,002 -,015 ,000
Standardized Residual Covariances (Group number 1 - Default model)
Y23 Y22 Y21 Y15 Y14 Y13 Y12 Y11
Y23 ,000
Y22 ,352 ,000
Y21 -,837 ,326 ,000
Y15 -,217 ,963 -,048 ,000
Y14 ,171 -,356 ,502 -,042 ,000
Y13 -,405 -,907 -,166 ,065 ,145 ,000
Y12 ,349 ,044 ,853 -,044 -,276 -,129 ,000
Y23 Y22 Y21 Y15 Y14 Y13 Y12 Y11 X14 ,663 -1,339 ,994 -,338 -,606 -,478 ,165 -,263 X13 -,681 -,691 -,183 -,393 -1,226 -,064 -,008 ,146 X12 -,081 ,501 ,208 -,048 ,102 ,400 ,483 ,883 X11 ,458 -,703 ,164 ,736 ,361 1,237 1,010 -,387
X25 X24 X23 X22 X21 X15 X14 X13 X12 X1
1 Y2 3 Y2 2 Y2 1 Y1 5 Y1 4 Y1 3 Y1 2 Y1 1 X2
5 ,000
X2 4
-,245 ,000 X2
3 ,938 -,559 ,000
X2 2
-,625 -,373 ,731 ,000 X2
1
-,373 ,288 ,101 ,371 ,000 X1
5 ,121 ,670 -,357
2,41
5 ,236 ,000 X1 4 -,217 -1,111
-1,146 -,144
-,630 ,398 ,000 X1
3
-,953 -,980 -,277 ,554 -,662
-,457 ,093 ,000 X1
2 ,990 -,582 ,123
1,24 0
-,230 ,094
-,759 ,967 ,000 X1
1 ,420 ,631 -,128 ,347 ,066
Factor Score Weights (Group number 1 - Default model)
Y23 Y22 Y21 Y15 Y14 Y13 Y12 Y11 Kepuasan ,052 ,048 ,037 ,004 ,003 ,004 ,005 ,006 Kualitas_Layanan ,034 ,032 ,024 ,014 ,011 ,012 ,016 ,021 Kepercayaan ,040 ,037 ,029 ,164 ,125 ,140 ,181 ,239 Loyalitas ,102 ,095 ,073 ,023 ,017 ,020 ,025 ,033
X25 X24 X23 X22 X21
Kepuasan ,131 ,099 ,095 ,121 ,098 Kualitas_Layanan -,001 ,000 ,000 -,001 ,000 Kepercayaan ,006 ,004 ,004 ,005 ,004 Loyalitas ,040 ,030 ,029 ,036 ,030
X15 X14 X13 X12 X11
Kepuasan ,000 ,000 ,000 ,000 -,001 Kualitas_Layanan ,113 ,135 ,127 ,109 ,161 Kepercayaan ,012 ,014 ,013 ,011 ,016 Loyalitas ,016 ,019 ,018 ,015 ,022
Total Effects (Group number 1 - Default model)
Kepuasan Kualitas_Layanan Kepercayaan Loyalitas
Kepercayaan ,393 ,503 ,000 ,000
Loyalitas ,490 ,268 ,172 ,000
Y23 ,842 ,461 ,296 1,720
Y22 ,731 ,400 ,257 1,493
Y21 ,490 ,268 ,172 1,000
Y15 ,330 ,422 ,840 ,000
Y14 ,282 ,361 ,718 ,000
Y13 ,292 ,373 ,742 ,000
Y12 ,355 ,454 ,904 ,000
Y11 ,393 ,503 1,000 ,000
X25 1,199 ,000 ,000 ,000
X24 1,248 ,000 ,000 ,000
X23 1,117 ,000 ,000 ,000
X22 1,111 ,000 ,000 ,000
X21 1,000 ,000 ,000 ,000
X15 ,000 1,125 ,000 ,000
X14 ,000 1,365 ,000 ,000
X13 ,000 1,084 ,000 ,000
Kepuasan Kualitas_Layanan Kepercayaan Loyalitas
X11 ,000 1,000 ,000 ,000
Standardized Total Effects (Group number 1 - Default model)
Kepuasan Kualitas_Layanan Kepercayaan Loyalitas
Kepercayaan ,251 ,434 ,000 ,000
Loyalitas ,592 ,437 ,325 ,000
Y23 ,394 ,291 ,216 ,666
Y22 ,370 ,273 ,203 ,625
Y21 ,295 ,218 ,162 ,499
Y15 ,167 ,289 ,665 ,000
Y14 ,147 ,253 ,584 ,000
Y13 ,154 ,266 ,612 ,000
Y12 ,175 ,302 ,697 ,000
Y11 ,191 ,330 ,761 ,000
X25 ,620 ,000 ,000 ,000
X24 ,574 ,000 ,000 ,000
X23 ,543 ,000 ,000 ,000
X22 ,588 ,000 ,000 ,000
X21 ,528 ,000 ,000 ,000
X15 ,000 ,626 ,000 ,000
X14 ,000 ,694 ,000 ,000
X13 ,000 ,640 ,000 ,000
X12 ,000 ,589 ,000 ,000
X11 ,000 ,670 ,000 ,000
Direct Effects (Group number 1 - Default model)
Kepuasan Kualitas_Layanan Kepercayaan Loyalitas
Kepercayaan ,393 ,503 ,000 ,000
Loyalitas ,422 ,181 ,172 ,000
Y23 ,000 ,000 ,000 1,720
Y22 ,000 ,000 ,000 1,493
Y21 ,000 ,000 ,000 1,000
Y15 ,000 ,000 ,840 ,000
Y14 ,000 ,000 ,718 ,000
Y13 ,000 ,000 ,742 ,000
Y12 ,000 ,000 ,904 ,000
Y11 ,000 ,000 1,000 ,000
X25 1,199 ,000 ,000 ,000
X24 1,248 ,000 ,000 ,000
X23 1,117 ,000 ,000 ,000
X22 1,111 ,000 ,000 ,000
X21 1,000 ,000 ,000 ,000
Kepuasan Kualitas_Layanan Kepercayaan Loyalitas
X14 ,000 1,365 ,000 ,000
X13 ,000 1,084 ,000 ,000
X12 ,000 ,961 ,000 ,000
X11 ,000 1,000 ,000 ,000
Standardized Direct Effects (Group number 1 - Default model)
Kepuasan Kualitas_Layanan Kepercayaan Loyalitas
Kepercayaan ,251 ,434 ,000 ,000
Loyalitas ,510 ,296 ,325 ,000
Y23 ,000 ,000 ,000 ,666
Y22 ,000 ,000 ,000 ,625
Y21 ,000 ,000 ,000 ,499
Y15 ,000 ,000 ,665 ,000
Y14 ,000 ,000 ,584 ,000
Y13 ,000 ,000 ,612 ,000
Y12 ,000 ,000 ,697 ,000
Y11 ,000 ,000 ,761 ,000
X25 ,620 ,000 ,000 ,000
X24 ,574 ,000 ,000 ,000
X23 ,543 ,000 ,000 ,000
X22 ,588 ,000 ,000 ,000
X21 ,528 ,000 ,000 ,000
X15 ,000 ,626 ,000 ,000
X14 ,000 ,694 ,000 ,000
X13 ,000 ,640 ,000 ,000
X12 ,000 ,589 ,000 ,000
X11 ,000 ,670 ,000 ,000
Indirect Effects (Group number 1 - Default model)
Kepuasan Kualitas_Layanan Kepercayaan Loyalitas
Kepercayaan ,000 ,000 ,000 ,000
Loyalitas ,068 ,086 ,000 ,000
Y23 ,842 ,461 ,296 ,000
Y22 ,731 ,400 ,257 ,000
Y21 ,490 ,268 ,172 ,000
Y15 ,330 ,422 ,000 ,000
Y14 ,282 ,361 ,000 ,000
Y13 ,292 ,373 ,000 ,000
Y12 ,355 ,454 ,000 ,000
Y11 ,393 ,503 ,000 ,000
X25 ,000 ,000 ,000 ,000
X24 ,000 ,000 ,000 ,000
Kepuasan Kualitas_Layanan Kepercayaan Loyalitas
X22 ,000 ,000 ,000 ,000
X21 ,000 ,000 ,000 ,000
X15 ,000 ,000 ,000 ,000
X14 ,000 ,000 ,000 ,000
X13 ,000 ,000 ,000 ,000
X12 ,000 ,000 ,000 ,000
X11 ,000 ,000 ,000 ,000
Standardized Indirect Effects (Group number 1 - Default model)
Kepuasan Kualitas_Layanan Kepercayaan Loyalitas
Kepercayaan ,000 ,000 ,000 ,000
Loyalitas ,082 ,141 ,000 ,000
Y23 ,394 ,291 ,216 ,000
Y22 ,370 ,273 ,203 ,000
Y21 ,295 ,218 ,162 ,000
Y15 ,167 ,289 ,000 ,000
Y14 ,147 ,253 ,000 ,000
Y13 ,154 ,266 ,000 ,000
Y12 ,175 ,302 ,000 ,000
Y11 ,191 ,330 ,000 ,000
X25 ,000 ,000 ,000 ,000
X24 ,000 ,000 ,000 ,000
X23 ,000 ,000 ,000 ,000
X22 ,000 ,000 ,000 ,000
X21 ,000 ,000 ,000 ,000
X15 ,000 ,000 ,000 ,000
X14 ,000 ,000 ,000 ,000
X13 ,000 ,000 ,000 ,000
X12 ,000 ,000 ,000 ,000
X11 ,000 ,000 ,000 ,000
Modification Indices (Group number 1 - Default model) Covariances: (Group number 1 - Default model)
M.I. Par Change e10 <--> e14 6,228 -,058 e9 <--> z1 6,788 ,066 e9 <--> e12 6,705 ,068 e8 <--> e18 4,442 -,058 e8 <--> e12 11,514 -,085 e6 <--> e11 14,729 -,085 e5 <--> e7 6,255 ,072
M.I. Par Change
Regression Weights: (Group number 1 - Default model) M.I. Par Change
Y12 <--- X24 4,694 ,142 Y12 <--- X23 6,359 -,175 Y11 <--- X21 11,499 -,245 X25 <--- Y14 4,180 -,158 X24 <--- Y14 5,705 ,212 X24 <--- Y12 8,472 ,244 X23 <--- Y23 4,729 -,166 X23 <--- Y12 9,460 -,247 X22 <--- X15 6,754 ,157 X21 <--- Y11 9,408 -,226 X15 <--- X22 6,409 ,243
Minimization History (Default model)
Iteration Negative
eigenvalues Condition #
Smallest eigenvalue
0 e 8 -,404
1 e 3 -,090
2 e 0 61,476
3 e 0 32,177
4 e 0 89,688
5 e 0 157,101
6 e 0 229,649
7 e 0 241,904
8 e 0 241,964
Iteration Diameter F NTries Ratio
0 e 9999,000 714,309 0 9999,000
1 e 2,717 340,904 20 ,403
2 e 1,564 195,305 5 ,714
3 e ,735 164,653 2 ,000
4 e ,599 148,417 1 1,106
5 e ,319 146,858 1 1,078
6 e ,098 146,727 1 1,048
7 e ,017 146,725 1 1,011
8 e ,000 146,725 1 1,000
Pairwise Parameter Comparisons (Default model) Variance-covariance Matrix of Estimates (Default model)
par_1 par_2 par_3 par_4 par_5 par_6 par_7 par_8 par_9 par_2 ,017 ,036
par_3 ,017 ,020 ,049
par_4 ,016 ,017 ,022 ,040
par_5 ,000 ,000 ,000 ,000 ,065
par_6 ,000 ,000 ,000 ,000 ,038 ,074
par_7 ,000 ,000 ,000 ,000 ,039 ,039 ,086
par_8 ,000 ,000 ,000 ,000 ,039 ,045 ,045 ,077
par_10 par_11 par_12 par_13 par_14 par_15 par_16 par_17 par_18 par_1
par_2 par_3 par_4 par_5 par_6 par_7 par_8 par_9
par_10 ,014
par_11 ,004 ,014
par_12 ,005 ,005 ,016
par_13 ,000 ,000 ,001 ,116
par_14 ,001 ,000 ,001 ,092 ,154
par_15 ,000 ,000 ,000 ,000 ,000 ,000
par_16 ,001 ,001 ,001 -,010 -,013 ,000 ,006
par_17 -,003 -,003 -,003 ,000 ,000 ,000 -,001 ,020
par_18 -,002 -,001 -,002 ,001 ,001 -,001 -,003 -,007 ,039
par_19 ,000 ,000 ,000 -,020 -,024 ,000 ,000 ,000 ,007
par_20 ,000 ,000 ,000 -,011 -,010 ,000 -,002 ,001 ,001
par_21 ,000 ,000 ,000 ,000 ,000 ,000 ,000 -,002 ,000
par_22 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 -,003
par_23 -,002 -,002 -,002 ,000 ,000 ,000 ,000 ,001 ,000
par_24 ,000 ,000 ,000 -,001 -,002 ,000 ,000 ,000 ,000
par_25 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,001 ,000
par_26 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_27 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_28 ,000 ,000 ,000 ,001 ,000 ,000 ,000 ,000 -,001
par_29 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_30 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,001
par_31 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_32 ,000 ,000 ,000 ,000 ,001 ,000 ,000 ,000 ,001
par_33 ,000 ,000 ,000 -,001 -,001 ,000 ,000 ,000 -,001
par_34 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_35 ,001 ,001 ,001 ,000 ,000 ,000 ,000 ,000 ,000
par_36 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_37 -,001 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_38 ,000 -,001 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_39 ,000 ,000 -,001 ,000 ,000 ,000 ,000 ,000 ,000
par_40 ,000 ,000 ,000 ,002 ,002 ,000 ,000 ,000 ,000
par_41 ,000 ,000 ,000 -,003 ,000 ,000 ,000 ,000 ,000
par_19 par_20 par_21 par_22 par_23 par_24 par_25 par_26 par_27 par_28 par_1
par_2 par_3 par_4 par_5 par_6 par_7 par_8 par_9 par_10 par_11 par_12 par_13 par_14 par_15 par_16 par_17 par_18 par_19 ,019 par_20 ,001 ,007
par_21 ,000 -,001 ,002
par_22 -,002 ,000 ,000 ,001
par_23 ,000 ,000 ,000 ,000 ,002
par_24 ,000 ,000 ,000 ,000 ,000 ,000
par_25 ,000 ,000 ,000 ,000 ,000 ,000 ,001
par_26 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,002
par_27 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,002
par_28 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,003
par_29 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_30 ,001 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_31 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_32 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_33 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_34 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_35 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_36 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_37 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_38 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_39 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_40 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_19 par_20 par_21 par_22 par_23 par_24 par_25 par_26 par_27 par_28
par_42 ,001 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_29 par_30 par_31 par_32 par_33 par_34 par_35 par_36 par_37 par_38 par_1
par_2 par_3 par_4 par_5 par_6 par_7 par_8 par_9 par_10 par_11 par_12 par_13 par_14 par_15 par_16 par_17 par_18 par_19 par_20 par_21 par_22 par_23 par_24 par_25 par_26 par_27 par_28 par_29 ,003 par_30 ,000 ,001
par_31 ,000 ,000 ,001
par_32 ,000 ,000 ,000 ,002
par_33 ,000 ,000 ,000 ,000 ,002
par_34 ,000 ,000 ,000 ,000 ,000 ,001
par_35 ,000 ,000 ,000 ,000 ,000 ,000 ,001
par_36 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,001
par_37 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,001
par_29 par_30 par_31 par_32 par_33 par_34 par_35 par_36 par_37 par_38
par_39 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_40 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_41 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_42 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
par_39 par_40 par_41 par_42 par_1
par_39 par_40 par_41 par_42 par_36
par_37 par_38 par_39 ,001 par_40 ,000 ,001
par_41 ,000 ,000 ,001
par_42 ,000 ,000 ,000 ,002
Correlations of Estimates (Default model)
par_1 par_2 par_3 par_4 par_5 par_6 par_7 par_8 par_9 par_1 1,000
par_2 ,485 1,000
par_3 ,426 ,490 1,000
par_4 ,438 ,442 ,504 1,000
par_5 ,000 -,002 -,004 ,000 1,000
par_6 ,001 ,000 -,002 ,000 ,554 1,000
par_7 ,000 ,002 ,003 -,001 ,522 ,481 1,000
par_8 ,000 ,000 ,000 ,000 ,549 ,592 ,558 1,000
par_1 par_2 par_3 par_4 par_5 par_6 par_7 par_8 par_9 par_29 -,013 ,020 -,038 -,237 -,002 ,000 ,003 ,000 -,003 par_30 ,000 ,000 ,000 ,000 ,207 ,207 ,214 ,251 -,004 par_31 ,000 ,003 ,006 -,001 -,223 -,018 ,060 ,078 ,003 par_32 -,001 ,000 ,002 ,000 -,030 -,231 ,061 -,040 ,007 par_33 ,000 -,003 -,006 ,001 ,041 ,067 -,238 ,036 -,007 par_34 ,000 ,000 -,001 ,000 ,022 -,096 -,003 -,290 ,002 par_35 -,016 -,017 -,012 -,008 -,006 -,008 ,002 -,007 ,298 par_36 ,005 ,005 ,003 ,002 ,004 ,007 -,001 ,002 -,268 par_37 ,004 ,004 ,006 ,008 ,001 ,001 ,002 ,000 ,019 par_38 ,002 ,003 -,001 -,001 -,001 ,001 -,003 ,003 ,023 par_39 ,005 ,004 ,004 -,002 ,001 -,001 ,001 ,001 -,018 par_40 ,000 -,002 -,008 ,002 ,007 -,003 ,029 ,010 ,004 par_41 -,015 -,013 ,019 ,006 -,012 -,020 -,021 -,009 ,003 par_42 ,013 ,013 -,005 -,008 ,001 ,020 -,020 -,006 -,008
par_10 par_11 par_12 par_13 par_14 par_15 par_16 par_17 par_18 par_1
par_2 par_3 par_4 par_5 par_6 par_7 par_8 par_9
par_10 1,000
par_11 ,310 1,000
par_12 ,360 ,339 1,000
par_13 ,007 ,002 ,018 1,000
par_14 ,015 ,010 ,011 ,684 1,000
par_15 ,004 ,003 ,004 -,006 -,003 1,000
par_16 ,091 ,105 ,142 -,364 -,428 ,034 1,000
par_17 -,181 -,193 -,198 -,005 -,009 -,133 -,054 1,000
par_18 -,096 -,059 -,099 ,013 ,013 -,209 -,189 -,266 1,000 par_19 -,006 -,014 -,017 -,421 -,448 -,200 -,029 -,009 ,242 par_20 -,001 ,001 -,023 -,374 -,299 -,183 -,261 ,103 ,073
par_21 ,010 ,006 ,008 ,003 ,004 ,356 ,010 -,351 -,011
par_10 par_11 par_12 par_13 par_14 par_15 par_16 par_17 par_18 par_26 ,004 ,005 ,006 -,014 ,005 -,004 -,005 -,040 ,012 par_27 ,004 ,008 ,007 -,011 ,009 ,053 -,022 ,001 -,027
par_28 ,003 -,001 ,003 ,029 ,004 ,075 ,003 ,034 -,046
par_29 ,003 -,003 -,006 -,001 -,013 -,023 -,008 ,026 ,004 par_30 -,003 -,002 -,002 ,020 ,013 -,079 -,045 -,024 ,156
par_31 ,002 ,000 ,001 ,006 ,007 -,055 -,036 ,008 ,023
par_32 ,002 ,004 ,002 ,010 ,030 ,042 -,086 -,036 ,075
par_33 -,003 -,008 -,003 -,034 -,038 ,035 ,093 ,027 -,118 par_34 ,001 ,007 ,003 ,005 -,002 ,049 -,022 -,021 ,018
par_35 ,225 ,213 ,286 ,013 ,018 ,006 ,102 -,093 -,026
par_36 -,009 ,000 -,019 ,006 ,001 -,002 -,030 ,004 ,017 par_37 -,191 -,002 ,005 -,003 -,010 -,002 ,041 ,015 ,016 par_38 -,002 -,179 ,009 ,004 -,003 ,000 ,014 ,038 -,025 par_39 -,024 -,018 -,245 -,019 -,004 -,002 -,018 ,027 ,015 par_40 ,009 ,005 ,011 ,177 ,221 -,003 -,127 -,006 ,010 par_41 ,002 ,005 -,014 -,235 -,030 ,005 ,025 -,001 -,007 par_42 -,014 -,011 -,002 -,121 -,300 ,000 ,168 ,008 -,007
par_19 par_20 par_21 par_22 par_23 par_24 par_25 par_26 par_27 par_28 par_1
par_2 par_3 par_4 par_5 par_6 par_7 par_8 par_9 par_10 par_11 par_12 par_13 par_14 par_15 par_16 par_17 par_18 par_19 1,000 par_20 ,099 1,000
par_21 -,001 -,245 1,000
par_19 par_20 par_21 par_22 par_23 par_24 par_25 par_26 par_27 par_28 par_23 -,003 ,014 -,016 ,018 1,000
par_24 ,058 ,103 ,012 ,014 ,012 1,000
par_25 ,001 ,117 -,278 ,000 ,022 -,016 1,000
par_26 ,003 ,009 ,052 ,000 ,001 -,011 -,070 1,000
par_27 -,014 ,036 ,042 ,001 -,016 -,018 -,056 ,059 1,000
par_28 -,020 -,045 ,022 -,001 -,021 ,016 -,030 -,132 -,056 1,000 par_29 ,019 -,019 ,044 ,000 -,027 ,009 -,059 -,024 -,083 ,003 par_30 ,161 -,008 ,000 -,264 -,017 -,013 ,000 ,000 -,001 ,001 par_31 ,051 ,024 -,002 -,008 -,010 -,053 ,003 ,002 -,002 -,007 par_32 ,081 -,017 ,000 ,012 -,030 -,090 ,000 ,002 ,000 -,003 par_33 -,025 -,029 ,002 ,013 ,045 ,035 -,003 -,002 ,002 ,007 par_34 -,042 ,000 ,000 ,074 -,019 ,008 ,000 -,001 ,000 ,001 par_35 -,028 -,035 ,013 ,005 -,322 -,017 -,018 ,009 ,011 ,003 par_36 ,002 ,012 -,004 -,003 ,071 ,006 ,005 -,003 -,003 ,000 par_37 -,008 -,017 -,005 -,001 -,004 -,013 ,007 ,000 ,001 -,002 par_38 ,003 -,018 -,001 ,000 -,002 -,004 ,001 -,001 -,004 ,003 par_39 ,008 ,011 -,003 -,001 ,046 ,004 ,004 -,004 -,003 -,003 par_40 -,081 -,078 ,003 -,013 -,009 -,147 -,003 -,002 ,001 ,011 par_41 ,040 ,139 ,000 ,016 ,003 -,272 ,001 ,021 ,020 -,034 par_42 ,106 ,008 -,003 ,004 ,010 -,144 ,004 -,015 -,018 ,014
par_29 par_30 par_31 par_32 par_33 par_34 par_35 par_36 par_37 par_38 par_1
par_29 par_30 par_31 par_32 par_33 par_34 par_35 par_36 par_37 par_38 par_20
par_21 par_22 par_23 par_24 par_25 par_26 par_27 par_28 par_29 1,000 par_30 ,000 1,000
par_31 ,003 ,007 1,000
par_32 ,001 -,011 ,032 1,000
par_33 -,004 -,012 -,080 -,104 1,000
par_34 ,000 -,072 -,125 ,054 -,081 1,000
par_35 -,004 -,005 ,003 ,006 -,008 ,006 1,000
par_36 ,002 ,003 -,003 -,006 ,005 ,000 -,105 1,000
par_37 -,006 ,001 -,001 ,000 -,001 ,001 -,017 -,045 1,000
par_38 ,002 ,000 ,001 -,002 ,005 -,006 -,014 -,050 -,005 1,000 par_39 ,006 ,001 ,000 ,002 -,001 -,001 -,094 -,042 -,020 -,023 par_40 -,006 ,013 ,005 ,017 -,028 ,001 ,012 ,002 -,005 ,000 par_41 -,009 -,015 -,002 ,011 ,013 -,007 -,002 -,007 -,004 -,007 par_42 ,015 -,003 -,005 -,031 ,025 ,005 -,014 ,003 ,011 ,006
par_39 par_40 par_41 par_42 par_1
par_39 par_40 par_41 par_42 par_18
par_19 par_20 par_21 par_22 par_23 par_24 par_25 par_26 par_27 par_28 par_29 par_30 par_31 par_32 par_33 par_34 par_35 par_36 par_37 par_38 par_39 1,000 par_40 -,008 1,000
par_41 ,020 ,001 1,000
par_42 -,
