Overcoming Difficulties in Writing English Business E-mails While Doing Internship at CV Global Trading Unggul.

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ABSTRACT

Tugas akhir ini berisi tentang penelitian saya selama melakukan magang di CV Global Trading Unggul pada tanggal 13 Januari sampai 20 Februari 2014. Masalah yang saya hadapi adalah kesulitan dalam

menggunakan tata bahasa dan kosakata yang tepat dalam membuat surat elektronik bisnis dalam bahasa inggris. Tugas akhir ini membahas tentang kesulitan-kesulitan yang saya hadapi dan apa saja solusi yang saya dapat untuk menghadapi kesulitan dalam melakukan magang.

Bab dua menjelaskan tentang masalah yang saya hadapi selama melakukan magang. Masalah yang saya hadapi yaitu saya hanya

mengetahui sedikit tentang membuat surat elektronik bisnis dalam bahasa inggris dan saya tidak menggunakan tata bahasa yang baik dalam menulis surat elektronik tersebut. Tiga dampak yang saya dapatkan adalah saya menjadi tegang saat menulis surat elektronik tersebut, pelanggan mengeluh bahwa mereka tidak mengerti surat yang saya tulis, dan saya sering

membuat kesalahan dalam menulis surat elektronik bisnis tersebut. Bab tiga menjelaskan tentang tiga solusi yang saya dapatkan. Solusi pertama, saya akan belajar tentang kosakata bisnis dengan membaca buku dan artikel-artikel di koran dan malajah-majalah bisnis. Solusi kedua, saya akan mengikuti kursus tata bahasa. Solusi ketiga, saya akan meminta tolong

supervisor saya untuk memeriksa ulang surat elektronik bisnis yang sudah saya buat sebelum dikirim. Solusi yang saya dapatkan akan berguna apabila saya diminta untuk membuat surat elektronik bisnis di tempat dan waktu yang lain.

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CHAPTER I

INTRODUCTION

A. Background of the Study

As a requirement of my final year study at D3 English, I had to

do an internship. I did my internship as an administration staff at CV

Global Trading Unggul. My internship started from 13 January until 20

February 2014. One of my job descriptions as an administration staff is

I should be able to write e-mails, mostly using English, for buying and

selling various types of the tools that the office sells. I had to write

e-mails in English language, which I had never done before; therefore, I

found difficulties in writing English business e-mails, especially in

applying the correct grammar and vocabularies. For example, once I

needed to order chemicals, but I wrote “I buy chemicals” in my e-mail

and my customer did not understand what I meant. They might think

that I have already bought chemicals or I want to buy chemicals. I

should have said more clearly “I want to buy some chemicals.”

Based on my experience while doing internship at CV Global

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and grammar in writing English business e-mails at CV Global Trading

Unggul as my topic for this term paper.The reason why I choose this

topic for my final term paper is because mistakes in grammar and

vocabulary in e-mails gives a negative impact to selling activity in CV

Global Trading Unggul. It can be seen, in this case from the customers

that they had difficulties in interpreting and replying e-mails from me.

B. Identification of the Problem

The problem which I would like to analyze in this final term paper are

stated below :

1. Why did I have difficulties in writing English business e-mails at CV

Global Trading Unggul?

2. What effects could be occurred when making wrong business

e-mails?

3. How should I overcome my difficulties in using correct grammar

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C. Objectives and Benefits of the Study

This final term paper gives benefits to CV Global Trading

Unggul because it can give good input to the staff to overcome this

problem. Besides, this final term paper also gives benefits to readers in

order to avoid the same case. Lastly, I will get some advantages, there

are experiences in working at office, overcoming the problem and

sharing the solutions to the readers.

D. Description of the Institution

Based on interview with Mr Tjio Sin Leh, CV Global Trading

Unggul, at Ruko Gading Regency Blok A1 No. 18 in Soekarno Hatta

Street, Bandung, was originally named CV Sinergi Unggul. This

company was first established by Mr Tjio Sin Leh with his colleagues in

2008. Initially the company was engaged in the lubricant provider for

fabric machine and textiles environment. Over time, the company

began to sell engineering tools such as bearings, firefighters, and

chemicals.

In 2010, Mr Tjio Sin Leh bought all the shares and changed the name

into CV Global Trading Unggul. Since 2010 the company has been

progressing quite rapidly and has begun partnerships with parties from

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E. Method of the Study

First of all, I gather the data by interviewing Ibu Lia Susilawati as

my supervisor and leader while working in CV Global Trading Unggul.

Then I began to do some library and Internet research by reading

some books and searching for other materials needed which are

related to business e-mail.

F. Limitation of the Study

The study is focused on me as an administration staff at CV

Global Trading Unggul from 13 January until 20 February 2014.

G. Organization of the Term Paper

This term paper consists of Abstract, Declaration of Originality,

Acknowledgement, Table of Contents, and four chapters. The first

chapter is the Introduction, which contains Background of the Study,

Identification of the Problem, Objectives and Benefits of the Study,

Description of the Institution, Method of the Study, Limitation of the

Study, and Organization of the Term Paper. Chapter Two is problem

analysis, consisting of causes and effects from the problem. Chapter

Three is potential solutions, presenting the solutions for the problems.

The last chapter is conclusion.The term paper ends with the

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CHAPTER IV

CONCLUSION

In this chapter, I would like to choose the best solution of overcoming

difficulties in writing English business e-mails while doing internship at CV

Global Trading Unggul. As stated in chapter II, the first cause of the problem

is, I only knew a few business vocabularies. The second cause is, I did not

apply the correct grammar which can make the reader misunderstood, or not

understand what I meant.

In chapter III, I already explained the possible solutions to overcome

my problem. The first potential solution is is I will learn more about business

vocabulary by reading books and articles in newspaper and magazines about

business. Reading books about business can help me to understand how to

do business. The second potential solution is I will take a grammar course to

improve my grammar. Taking a grammar course will help me to re-learn

tenses again. The third potential solution is I ask my supervisor to check and

discuss my e-mails before sending then to the customers. It will avoid

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After analyzing the possible solutions to overcome my problem, I

choose to combine the potential solutions. The reason why I choose to

combine all the solutions is because they support each other. Reading books

and articles can help me to understand more about writing English business

e-mails, learning grammar will help me more easily in writing e-mails, and

asking the supervisor will help me avoid mistakes that I will make. So I

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BIBLIOGRAPHY

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Interview

Lia Susilawati. Personal interview. 11 April 2014.