Pengantar Manajemen Pengetahuan Nuklir

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Pengantar Manajemen

Pengetahuan Nuklir

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Knowledge is experience; everything else is

information ~Albert Einstein

To know, is to know

that you know nothing. That is the meaning of true knowledge

~Socrates

He who knows nothing is closer to the truth

than he whose mind is ﬁlled with falsehoods

and errors

~Thomas Jefferson

Knowledge has to be improved, challenged,

and increased constantly, or it vanishes

~Peter Drucker

(4)

To know, is to know

~Socrates

and errors

~Peter Drucker

(5)

To know, is to know

~Socrates

and errors

~Peter Drucker

(6)

To know, is to know

~Socrates

and errors

~Peter Drucker

(7)

Deﬁnisi IAEA

Pengetahuan adalah perolehan, pemahaman serta interpetasi suatu informasi

(knowledge is acquiring, understanding and interpreting of information)

Deﬁnisi Praktis

Pengetahuan adalah suatu kapasitas untuk melakukan suatu tindakan secara efektif

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Pengetahuan Eksplisit

Pengetahuan yang didapatkan pada dokumen, gambar, perhitungan,

desain, database, prosedur dan manual.

Pengetahuan Implisit

Pengetahuan yang sulit diungkapkan tapi masih bisa direkam/dituliskan dan masih relatif mudah untuk dibagikan/ ditransfer

Pengetahuan Tasit

Pengetahuan yang ada di dalam kepala/

otak pemiliknya yang biasanya didapatkan lewat proses yang relatif lama dan sulit untuk dibagikan/ditransfer (skill,

(9)

Pengalaman Kompetensi Komitmen Perilaku

Pengetahuan Eksplisit

Pengetahuan Tasit

ada di dalam kepala para ahli

dipelajari dalam waktu yang lama

Data, informasi Dokumen

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Apakah itu Pengetahuan?

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Sumber daya ekonomi dasar saat ini bukanlah modal

ﬁnansial, sumber daya alam atau tenaga kerja melainkan PENGETAHUAN.

Pengetahuan Sebagai Aset

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Pengetahuan Sebagai Aset

Aset Pengetahuan

Manusia Struktur/

Proses Teknologi

Modal Intelektual :

Pengetahuan

berwujud Tersimpan _{di mana?}

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Pengetahuan Sebagai Aset

Pengetahuan Kritis

Pengetahuan Penting untuk memenuhi Misi Organisasi Sulit digantikan dengan Pengetahuan Lain

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Apakah itu Pengetahuan?

Pengetahuan Sebagai Aset

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Manajemen Pengetahuan Nuklir

Karakteristik Pengetahuan Nuklir

Kompleks

Biaya Tinggi

Butuh kerjasama Internasional Pendidikan Khusus

Keterlibatan Pemerintah

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Manajemen Pengetahuan Nuklir

~Deﬁnisi IAEA

NKM atau MPN adalah sebuah pendekatan sistematik dan terintegrasi untuk mengidentiﬁkasi, memperoleh,

mengembangkan, mendesiminasi, menggunakan, membagi dan mempertahankan pengetahuan untuk mencapai suatu tujuan

BSDMO?

PDL?

PPIKSN?

Seluruh Satker bertanggung jawab mengimplementasikan MPN

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Apakah itu Pengetahuan?

Pengetahuan Sebagai Aset

Manajemen Pengetahuan Nuklir

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Kompetensi = Pengetahuan + Ketrampilan + Sikap Kerja

Pengetahuan (what you know)

Ketrampilan (what you know how to do)

Sikap Kerja (what you do and what you are willing to do)

Manajemen Kompetensi didasarkan pada tiga elemen: Daftar Kompetensi Organisasi,

Penilaian Kompetensi, dan

Pelatihan untuk mempertahankan kompetensi pada setiap jenjang.

Pengetahuan

Ketrampilan Sikap Kerja Kompetensi

Manajemen Kompetensi

Kompetensi Unit Kerja?

Kompetensi adalah suatu kemampuan untuk menerapkan Pengetahuan,

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Pengetahuan

Knowledge - recognizes and recalls information

Comprehension - interprets, translates or summarizes given information

Application - uses information in a situation different from original learning context

Analysis - splits the whole into parts until relationships are clear

Synthesis - combines elements to form new entity from the original one Evaluation - involves acts of decision making based on criteria or rationale.

Ketrampilan

Imitation - observes a skill and tries to repeat it

Manipulation - performs a skill according to instruction rather than observation Precision-reproduces a skill with accuracy, proportion and exactness (usually performed independently of original source)

Articulation -combines one or more skills in sequence with harmony and consistency

Naturalization - completes one or more skills with ease and learns to use them automatically

Sikap Kerja (feelings, perceptions and values)

Attending -pays attention to received stimuli or events

Responding -reacts positively to stimuli or eventsthrough anticipation Valuing - demonstrates belief in the worth or value of an event or activity Organization of values - compares various values and prioritizes them

Characterization by values -displays an attitude characteristic of a pervasive, consistent and predictable set of values

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Apakah itu Pengetahuan?

Pengetahuan Sebagai Aset

Manajemen Pengetahuan Nuklir

Manajemen Kompetensi

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Implementation of

Knowledge Management Programme

in a Nuclear Organization

Svetlana Tikhomirova (Russian Federation) Pamela P. Quintuprai Munoz (Chile)

Stanley W. Nderitu (Kenya)

Kristedjo Kurnianto (Indonesia)

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Organization Background

Type: Government Nuclear Agency organization which promote both in energy and non-energy nuclear application with 500 employee

Primary area:

• Nuclear application : Basic Research, Desimination of knowledge • _{Nuclear Facilities :}_{Give support nuclear application}

Country Situation: Developing country which start nuclear programme since 60’s with fairly limited ﬁnancial support

Nuclear

Medical Agricultural Industrial Waste Management

Irradiation Facilities

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SWOT Analysis

Strengths Weakness

Opportunities Threats

Aging of Human Resources Knowledge gap between senior & junior

Aging Facilities

People not willing to share Educated & well trained senior

employee

Good safety record

Availability of Training & Coaching programme

Globalisation and Information technology

IAEA technical cooperation

Growth of New Technology need special strategy

Public demand of higher safety

Inter

nal Aspects

Exter

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Improve productivity

Modernisation of instrumentation

Protecting Critical Knowledge

Improve external communication

Revise

Critical Knowledge/ Evaluate Risk of Loosing Knowledge

Design KM Program

Implement KM Program

Choose, NKM to be applied

Ageing

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Improve Training Program Succession

Planning

Improve Internal Portal

Rewarding Program

Focus Group Discussion

Coaching & Mentoring Program

Improving Informal Communication Channels Capturing Tacit Knowledge

Ageing

Problems

Objectives _KnowledgeImproving

Transfer

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2. Capturing Tacit Knowledge

For each selected person we will:

• _{Develop knowledge map}

• _{Make photos and videos}

• _{Prepare structured Questionnaire}

• _{Make interviews}

3. Focus Group Discussion

• Create FGD around topics related to critical knowledge & knowledge gaps

4. Coaching & Mentoring Program

• Select the mentor/coach & learner

• Make sure the mentor and learner are a good match

• Monitor progress

1. Improving Informal Communication Channels

• Design events and activities (social activities, Coffee morning, Lunch

together) that match with culture of worker

• Take feedback from workers about activities

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6. Succession Planning

• Develop succession and knowledge transfer plan

• Identify potencial internal candidates

• Deﬁne Key Performance Indicator

8. Improve Internal Portal

• Get feedback from portal users

• Improve portal according to the feedback

• Encourage portal usages through training & better communication

5. Improve Training Program

• Create Soft-competences training

• Invite external expert to evaluate and re-design training program

• Provide adecuate training whenever a new technologies introduce

7. Rewarding Program

Regarding sharing activities we will:

• Designate worker of the month for both senior and junior

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Knowledge Management Road Map

Sta

ge Activity Y-1

Y1 Y2

Y3 Y4 Y5 Y6 Y7 Y8 Y9 Y1 0

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

1 KM Activities Initiation

2 Analysis, training & initial KM strategy development

3 KM policy & strategy development

4 Start Activities by initiation & implementation

5 Expanding activities across the organization

6

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Knowledge Management project planing

N

o Activity

Y1 Y2

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

1 Improving Informal Communication Channels

• Design events and activities (social activities, Co_ﬀee morning, Lunch together) that match with culture of worker

x x x

• Implement activities and take feedback from

workers about activities x x x x x

• Monitor & report progress for improvement x x x x

2 Capturing Tacit Knowledge

• Develop knowledge map

• Make photos and videos

• Prepare structured Questionnaire

• Make interviews

x x x x x x x x x

3 Focus Group Discussion

• Create monthly FGD around topics related to

critical knowledge & knowledge gaps x x x x x x x x x

4 Coaching & Mentoring Program

• Select the mentor/coach & learner x x x x x x • Make sure the mentor and learner are a good

match x x x x x

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Knowledge Management project planing

N

o Activity _Q1 _Q2 Y1 _Q3 _Q4 _Q1 _Q2 Y2 _Q3 _Q4

5 Improve Training Program

• Create Soft-competences training x x x x x x x x x

• Invite external expert to evaluate and

re-design training program x x x

• Provide adequate training whenever a new

technologies introduce x x x x x x x x x

6 Succession Planing

• Develop succession and knowledge transfer

plan x x x

• Identify potencial internal candidates _{x x x} • Deﬁne Key Performance Indicator &

implement the succession planing x x x

7 Rewarding Program

• Designate worker of the month for both

senior and junior x x x x x x x x x x x x x x x x x x

• Provide Recognition in internal social

media & Economical incentive x x

8 Improve internal portal

• Get feedback from portal users x x x x x x • Improve portal according to the feedback x x

• Encourage portal usages through training &

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• Loosing Critical Knowledge

• Decreasing innovation capabilities • Loosing governmental support

• Using internal human resources • Additional budget :

• Developing portal • External expert • Incentives

Other Considerations

Budget + Human Resources

Risks of not doing

• Preserving and increasing critical knowledge • Improve organization overal performance

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Summary

_Nuclear

Improving

Knowledge Transfer

Improving Internal

Communication Building Trust

NKM Capturing Tacit

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Thank You

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On-line course on Knowledge Management in Nuclear Energy Organizations

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Pengantar Manajemen Pengetahuan Nuklir