Designing Standard Operating Procedurs (SOP)
Problems To Be Addressed
In condition where competition is getting more severe, consistency of product and service
quality is needed in order to improve and keep customer trust. Activities among units,
departments or divisions to produce output sometimes are overlapping. These conditions
should be managed in order to avoid miss-communication, conflict among functions (which
sometimes last for a long time) or even everyone neglect their responsibilities, which can bring
impact to the declining of corporate performance. The solution of this issue is to create a
document entitled SOP (Standard Operating Procedure).
Objectives
Having attended this program, the participants are expected to be able to:
Explain the advantage of composing SOP for keeping the consistency of the quality of
work process and output. SOP can also support the process of managing knowledge in
the organization
Learn techniques to make SOP format which is appropriate with the company needs
Understand the preparation of SOP for her/himself and their counterpart on the
implementation of business processes according to their own roles/functions
Identify opportunities for meaningful improvement in the preparation of SOP in the
workplace
Subjects Covered
Understand business characteristics and organization strategy
Business process mapping
Analysis of procedure implementation
Evaluate work mechanism
Evaluate information system
Compose SOP documents
Socialization and implementation test
Evaluation and revision of SOP documents
Who Should Attend
All levels of employees in all types of companies/organizations who are interested in
understanding the preparation of appropriate SOP for their company/organization
Designing Standard Operating Procedurs (SOP)
Menjawab Masalah Apa
Saat kondisi persaingan semakin ketat, konsistensi kualitas hasil kerja (produk berupa barang
maupun jasa) serta kualitas proses kerja sangat diperlukan untuk meningkatkan dan menjaga
kepercayaan pelanggan. Tumpang tindih tugas merupakan hal yang sukar dihindari dalam
aktivitas menghasilkan output antar bagian, departemen, atau divisi. Hal ini memerlukan
pengaturan agar tidak terjadi salah komunikasi, konflik antar fungsi (yang kadang
berkepanjangan) atau bahkan saling melepaskan tanggung jawab, yang pada akhirnya dapat
berakibat pada menurunnya kinerja organisasi itu sendiri. Solusinya adalah dengan
menciptakan suatu dokumen yang disebut SOP (Standard Operating Procedure).
Manfaat Apa yang Anda Peroleh
Setelah selesai mengikuti program ini, peserta diharapkan mampu:
Menjelaskan manfaat penyusunan SOP dalam upaya menjaga konsistensi kualitas
proses dan hasil kerja serta mendukung proses pengelolaan pengetahuan di organisasi
Menyusun SOP sesuai dengan kebutuhan organisasi
Memahami penyusunan SOP bagi diri sendiri dan rekan kerja mengenai pelaksanaan
proses bisnis sesuai peran/fungsi masing-masing
Mengidentifikasi peluang penyempurnaan dalam penyusunan SOP di tempat kerja
masing-masing
Apa Saja yang Dibahas
Pemahaman karakteristik bisnis dan strategi organisasi
Pemetaan proses bisnis
Analisis implementasi prosedur
Evaluasi mekanisme kerja
Evaluasi sistem informasi
Penyusunan dokumen SOP
Sosialisasi dan uji penerapan
Evaluasi dan revisi dokumen SOP
Siapa yang Perlu Ikut
Semua level karyawan di semua jenis perusahaan/organisasi yang berminat untuk
memahami penyusunan dan pembuatan SOP yang tepat bagi
PARTICIPANTS
Spv
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05-07
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PUBLIC TRAINING
2
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10-12
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All Program Will Be Presented In Bahasa Indonesia
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2015
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