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'   CCM give a control number to all complaints received & record the same in the customer complaints control register. CCM get in touch with the customer on the phone & express regret on the inconvenience faced by the customer. Take immediate action to ensure that the customer complaint is resolved. Write a letter of apology to the customer Send a copy of the letter & the satisfaction note to MUL and also file a copy of the same in Customer complaints Register/File(for complaints received from MARUTI.) Discuss all customer complaints in the weekly meeting of GM (Sales) on SSI with the entire showroom staff. Necessary counter measures should be taken to ensure that such..

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             . ±She asks the purpose of their coming and sends them to the concerned executive. ± Takes care of the car polishing & showroom decorating. ± Updates the magazines regularly. ± Records the enquires and distributes them to the concerned persons. ± Displays car delivery schedule on daily basis. ± Offers test drive. '-   


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