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Socialization and product knowledge

Dalam dokumen Annual Report 2013 (Halaman 174-177)

BAB IV PETUNJUK TEKNIS AUDITING CHAPTER IV TECHNICAL GUIDE OF AUDITING

B. Lingkup ICON+ Business Correspondence (BC) Scope of ICON+ Business Correspondence (BC)Uraian

3. Socialization and product knowledge

Were held once a month with the functions of sales, marketing and contact center helpdesk. In the second half of 2013 were held 5 times as follows :

Perusahaan telah mengembangkan prototype layanan baru CCTV untuk keperluan ketenagalistrikan dan umum.

Pilot project pada salah satu area pelanggan (Indonesia Power - Suralaya) dalam proses design dan pembahasan teknis dengan pelanggan. Rencana berikutnya adalah pembahasan aspek teknis dan komersial untuk rencana kontrak terpusat dengan PLN Pusat pada tahun 2014.

Perusahaan sedang mengembangkan layanan baru jaringan komunikasi data untuk AMR. Dalam triwulan IV telah dilaksanakan pilot project di PLN DISJATIM serta kerjasama pengelolaan AMR dengan PLN DJBB. Progress yang telah dicapai dalam pengelolaan AMR PLN DJBB adalah pengelolaan AMR Area Bogor, Depok, Gunung Putri, Cianjur, Purwakarta, dan Karawang. Rencana implementasi berikutnya pada Area Sukabumi, Bandung, Cianjur, dan Majalaya.

Perusahaan mengembangkan layanan internet broadband untuk menjangkau pelanggan yang lebih luas dan rapat sejalan dengan pengembangan coverage GPON. Dalam triwulan IV dikembangkan prototype otomasi layanan prepaid yang meliputi proses aktivasi dan pembayaran melalui sebuah portal web.

The company has developed a prototype of a new CCTV services for electricity and general purposes. A pilot project in one area of the customer (Indonesia Power - Suralaya) in the process of design and technical discussions with customers. The next plan is a discussion of the technical and commercial aspects of the contract.

The company is developing a new service to the data communications network for AMR. In the fourth quarter has implemented a pilot project in PLN DISJATIM also AMR management cooperation with PLN DJBB. Progress has been achieved in the AMR management of PLN DJBB is the AMR management of Bogor, Depok, Gunung Putri, Cianjur, Purwakarta and Karawang. Next implementation of the Plan is Sukabumi, Bandung, Cianjur, and Majalaya.

The company develops broadband internet services to a wider customer coverage in line with the development of GPON coverage. In the fourth quarter has been developed a prototype automating prepaid service that includes the activation process and payment via a web portal.

Tanggal Date 05/07/2013

30/09/2013

04/10/2013 26/07/2013

23/12/2013

Agenda Agenda

Basic Knowledge IP & TDM dan Layanan ICON+

Basic Knowledge of IP & TDM and Services of ICON+

Product Knowledge Layanan ICON+

Product Knowledge of Services of ICON+

Knowledge Sharing & Update Layanan IP ICON+

Knowledge Sharing & IP Services Update of ICON+

Knowledge Sharing & Update Layanan IP ICON+

Knowledge Sharing & IP Services Update of ICON+

Basic Knowledge IP & TDM dan Layanan ICON+

Basic Knowledge of IP & TDM dan Services of ICON+

Lokasi Location Gandul

Gandul

Gandul Wisma Mulia

Wisma Mulia

Rencana Kerja Divisi Teknologi Informasi Tahun 2014 Program of Information Technology In 2014

Rencana Kerja Divisi Teknologi Informasi Tahun 2014 Audit of Information Technology Sebagai upaya meningkatkan dan menjaga sistem manajemen

mutu Perusahaan, maka ICON+ akan melakukan audit sistem teknologi informasi secara berkala untuk memastikan sistem sistem teknologi informasi telah memenuhi persyaratan standar sistem teknologi informasi di ICON+.

In an effort to improve and maintain the quality management system of the company, then ICON+ will perform audits of information technology systems periodically to make sure the information technology systems compliant standards of information technology systems in ICON+.

Implementasi SAP HCM (HR) Implementasi CRM dan Billing baru Implementasi Business Correspondence Implementasi Tools Telephony Conference Penggunaan e-Proc PLN

Implementation of SAP HCM (HR) Implementation of CRM and new Billing Implementation of Business Correspondence Implementation of Tools Telephony Conference Implementation of e-Proc of PLN

Teknologi Informasi Information Technology

Pengadaan Barang dan Jasa

Procurement of Goods and Services

ICON+ merencanakan, mengelola dan mengendalikan kebijakan dan kegiatan yang berkaitan dengan kelogistikan, termasuk tata cara pengadaan barang dan jasa. Proses pengadaan barang dan jasa dilakukan agar ICON+ dapat memperoleh barang dan jasa pada waktu dan tempat yang telah ditentukan dengan volume (quantity) dan kualitas yang diperlukan, harga yang pantas dan dari sumber yang tepat sehingga dapat mencapai visi dan misi ICON+.

ICON+ plans, manages and controls policies and activities related to logistical, including procedures for the procurement of goods and services. The procurement process is done so that ICON+ can obtain goods and services at a time and place determined by the volume (quantity) and quality required, reasonable price and from the right source to achieve the vision and mission of ICON+.

Keberadaan kebijakan Pengadaan Barang Dan Jasa The Existence of Procurement Policy of Goods and Services Untuk menghasilkan layanan informasi, teknologi, dan

telekomunikasi, yang berkualitas dan kompetitif, ICON+

memerlukan kebijakan pengadaan yang dapat mengantisipasi faktor-faktor kualitas dan kuantitas barang dan jasa yang dibeli tidak sesuai dengan kebutuhan ICON+, harga barang dan jasa yang dibeli lebih mahal dari yang seharusnya, terhambatnya operasional Perusahaan akibat barang dan jasa yang diterima tidak tepat waktu. Untuk itu, ICON+ telah memiliki pedoman pengadaan barang dan jasa yang menerapkan prinsip-prinsip efisien, efektif, kompetitif, transparan, adil dan wajar, akuntabel dan memuat hak-hak dan kewajiban pemasok sesuai dengan peraturan perundangan-undangan yang berlaku. Kebijakan Pengadaan Barang dan Jasa ICON+ telah di sahkan oleh Direksi dengan No. 020/SK/001/PUSAT/ICON+/2013 tentang Pembentukan tim Perubahan Keputusan Direksi PT Indonesia Comnets Plus No. 001/SK/001/PUSAT/ICON+2012 tentang Pedoman Pengadaan Barang dan Jasa tanggal 27 Maret 2013.

Dalam kebijakan proses pengadaan dipastikan bahwa seluruh barang dan jasa yang diminta oleh user adalah benar-benar barang dan jasa yan dibutuhkan ICON+ dan telah direncanakan dan dianggarkan serta disetujui oleh pihak yang berwenang menurut level otorisasi yang telah ditetapkan.

Dalam pelaksanaannya proses pengadaan barang dan jasa yang dilaksanakan ICON+ telah memenuhi prinsip-prinsip GCG yaitu :

Generating quality and competitive information services, technology, and telecommunications, ICON+ requires procurement policy which can anticipate the factors of quality and quantity of goods and services purchased are not in accordance with the needs of ICON+, the price of goods and services purchased is more expensive than it should be, inhibition operations of the company as a result of goods and services has not received on time. ICON+ has guidelines for the procurement of goods and services which apply the principles of efficient, effective, competitive, transparent, fair and reasonable, accountable and includes rights and obligations of the supplier in accordance with the applied laws and regulations. Procurement Policy and Services at ICON+ has been validated by the Decree of the Board of Directors No. 020/SK/001/PUSAT/ICON+/2013 on the establishment of the team for Amendment of the Decree of Board of Directors of PT Indonesia Comnets Plus No. 001/

SK/001/PUSAT/ICON+2012 on Guidelines for Procurement goods and Services dated 27 March 2013.

In the process of procurement policies mut be ensured that all goods and services demanded by the user is really needed goods and services by ICON + and being planned and budgeted and approved by the authorities according predefined authorization levels.

In the implementation process of the procurement of goods and services by ICON+ has fulfilled the principles of good corporate governance, namely:

Transparansi, yaitu bahwa apa yang sedang dan akan dilakukan dalam proses pengadaan harus didokumentasikan dan dilaporkan secara transparan tanpa mengorbankan aspek kerahasiaan sehingga setiap keputusan yang diambil terkait dengan proses pengadaan barang dan jasa dapat dijustifikasi.

Akuntabilitas, yaitu bahwa seluruh pegawai yang memiliki tugas terkait dengan proses pengadaan bersedia untuk mempertanggungjawabkan tindakan dan keputusan menurut garis kewenangan yang ditetapkan ICON+.

Transparency, what is being and will be made in the procurement process must be documented and reported in a transparent manner without compromising the confidentiality so that every decision taken relating to the procurement of goods and services can be justified.

Accountability, all employees who have duties related to the procurement process willing to take responsibility for actions and decisions along the lines of authority specified by ICON+.

Lahir 23 Juni 1969 Pendidikan

S2 Manajemen Strategik Pelatihan

Seminar the Miracle of Enthusiasm on Achieving on Corporate Target 2007;

Performance Management System;

Maximum Impact Presentation Skills;

Change to Win;

Customer Meeting and Gathering;

Corporate Culture;

Business Transformation Riwayat Pekerjaan

Manajer Pengadaan dan Logistik;

Manajer Perencanaan Jaringan;

Manager of Network Planning and Development Division;

Manager Network Planning and Service Operation and Maintenance;

Manager Unit Bisnis VSAT;

Dasar Pengangkatan

073/SK/001/PUSAT/ICON+/2012 01 Juli 2012

Born Jun 23, 1969 Education

Master in Strategic Management Training

Seminar the Miracle of Enthusiasm on Achieving on Corporate Target 2007;

Performance Management System;

Maximum Impact Presentation Skills;

Change to Win;

Customer Meeting and Gathering;

Corporate Culture;

Business Transformation Previous Experience

Manager of Procurement and Logistics;

Manager of Network Planning;

Manager of Network Planning and Development Division;

Manager Network Planning and Service Operation and Maintenance;

Manager of Business Unit of VSAT;

Decree No.

073/SK/001/PUSAT/ICON+/2012 dated 01 July 2012

Profil dan Struktur Pengelola Pengadaan dan Logistik Profile and Structure of Procurement and Logistics Pengelola pengadaan barang dan Logistik dipimpin oleh

seorang Manajer Pengadaan dan Logistik yang bertanggung jawab langsung kepada General Manager Keuangan dibawah Direktorat Keuangan dan Sumber Daya Manusia. Berikut profil pengelola pengadaan barang dan jasa ICON+.

Division of Procurement and logistics was led by Manager of Procurement and Logistics reporting directly to the General Manager of Finance under the Directorate of Finance and Human Resources. The following profile of Manager Procurement of ICON+.

Responsibilitas, yaitu bahwa seluruh proses pengadaan harus memungkinkan pembagian dan pemisahan tugas dan kewenangan yang jelas agar dapat saling mengontrol satu sama lain.

Independensi, yaitu bahwa seluruh karyawan yang terlibat dalam proses pengadaan harus bebas dari segala benturan kepentingan dan tetap mengutamakan kepentingan ICON+.

Fairnesss, yaitu proses pengadaan harus memberikan layanan yang dapat memenuhi kebutuhan Pemegang Saham, Dewan Komisaris, Direksi dan pemangku kepentingan (stakeholder) secara adil (equitable treatment).

Responsibility, the entire procurement process should allow the division and separation of duties and clear authority in order to mutually control each other.

Independence, that all employees involved in the procurement process should be free of any conflicts of interest and priority interest of ICON+.

Fairnesss, the procurement process should provide a service that can meet the needs of shareholders, the Board of Commissioners, the Board of Directors and stakeholders in equitable treatment.

Ajat Munajat

Untuk meningkatkan kompetensi pengelola pengadaan barang dan jasa, maka ICON+ melaksanakan program peningkatan kompentensi SDM dengan menyertakan SDM pada berbagai pelatihan yang terkait dengan pengadaan barang dan jasa antara lain :

Improving the competence of managing the procurement of goods and services, then ICON+ implement HR competency enhancement program to include HR on various training related to the procurement of goods and services, among others :

Struktur Organisasi Pengelola Barang dan Jasa ICON+ yang ditetapkan berdasarkan Keputusan Direksi No. 083/SK/001/

PUSAT/ICON+/2013 tanggal 30 Juli 2013.

Organizational Structure of Goods and Services of ICON+

stipulated by the Decree of Board of Directors No. 083/SK/001/

PUSAT/ICON+/2013 dated 30 July 2013.

CPIM – CSCP Program (8-10 Oktober, 29-31 Oktober) Negoitation Skill for Purchasing Staff (16-18 Desember) Bimtek Perpres No 70 Tahun 2012 serta ujian sertifikasi dan konversi pengadaan barang dan jasa (12-14 Juni)

Bimtek Perpres No.54 tahun 2010 JO’ Perpres No. 70 Tahun 2012 serta Ujian sertifikasi & Konversi perpanjangan sertifikasi L2,L4 & L5 (26 – 28 September)

CPIM – CSCP Program (8-10 Oktober, 29-31 October) Negoitation Skill for Purchasing Staff (16-18 December) Bimtek Presidential Decree No. 70 in 2012 as well as the certification exams and conversion of procurement of goods and services (12 to 14 June)

Bimtek Presidential Decree No. 54 of 2010 JO ‘Perpres. 70 in 2012 on certification exam and certification renewal &

Conversion L2, L4 and L5 (26 to 28 September)

Pemetaan pengadaan Barang dan Jasa Umum, jaringan dan teknologi informasi untuk program kerja investasi (CAPEX) maupun program kerja operasi (OPEX) berdasarkan RKAP ICON+ tahun 2014 yang meliputi :

Mapping procurement of public goods and services, networks and information technology to the program of investment (CAPEX) and operating program (OPEX) based on Corporate Budget Plan (RKAP) 2014 including :

Penyusunan rencana pelaksanaan pengadaan Barang dan Jasa dan administrasi perjanjian serta prosedur inventory tahun 2014 yang meliputi :

Preparation of implementation plans and procurement of goods and services as well as administrative agreement also inventory procedures in 2014 including :

Identifikasi kebutuhan pengadaan tahun 2014 berdasarkan program kerja Investasi dan Operasi yang tertuang dalam RKAP 2014.

Penyusunan rencana pengadaan tahun 2014 berdasarkan hasil identifikasi dan urutan prioritas pemenuhan sesuai kebutuhan.

Identify procurement needs in 2014 based on Investment and Operations Program contained in the Corporate Budget Plan (RKAP) 2014.

Preparation of procurement plans in 2014 based on the identification and fulfillment of the order of priority as needed.

Penyusunan template dokumen-dokumen proses pengadaan agar memudahkan dan mempercepat proses pengadaan.

Penyusunan rencana penerapan e-Procurement.

Review dan pembaruan SOP inventory.

Penyusunan rencana ekspedisi.

Preparation of template documents the procurement process in order to facilitate and speed up the pro- curement process.

The planning of the implementation of e-Procurement.

Review and update SOP inventory.

Planning of the expedition.

Perencanaan Pengadaan

Kegiatan Pengadaan Barang dan Logistik Tahun 2013

Planning Program

Procurement of Goods and Logistics in 2013

Program kerja yang telah dilaksanakan dalam bidang perencanaan pengadaan sampai dengan akhir periode tahun 2013 meliputi :

Planning program that has been implemented in the period up to the end of 2013 including :

1. 1.

Jumlah permintaan pengadaan yang diajukan oleh pengguna sebanyak 1.686 SPP (Surat Permintaan Pengadaan) telah dilaksanakan meliputi :

Procurement requests submitting by the user as much as 1,686 SPP (Procurement Request Letter) have been implemented including :

Sistem Kontrak Harga Satuan (KHS) sebanyak 50.

Pengadaan rutin barang dan jasa 1.251.

50 Unit Price Contract System (KHS).

1,251 routine procurement of goods and services.

1. 1.

Penghematan yang di capai dengan formula membandingkan Savings Achievement with comparing the HPS formula at

2. 2.

2. 2.

Pengadaan Procurement Program

Program kerja pengadaan meliputi pengadaan teknis dan umum. Proses pengadaan yang telah dilaksanakan sampai dengan akhir tahun 2013 adalah :

Procurement program includes the provision of technical and general procurement. Procurement process that has been implemented by the end of 2013 as follow :

Pengadaan Barang dan Jasa Procurement of Goods and Services

Proses pembuatan kontrak/perjanjian sebanyak 299 pengadaan dengan waktu penyelesaian rata-rata 10 hari.

Proses pembuatan amandemen sebanyak 390 pengadaan dengan waktu penyelesaian rata-rata 7 hari.

Process of making a contract / agreement with the procurement of 299 as the average completion time of 10 days.

Process of making as many as 390 amendments to procurement with an average completion time of 7 days.

Pengawasan dan pemberian nasihat terhadap penerapan kebijakan pengadaan barang dan jasa.

Memberikan saran berdasarkan hasil pengawasan dan penelaahan atas pelaksanaan kebijakan barang dan jasa.

Dewan Komisaris ICON+ mencantumkan kegiatan pengawasan dan pemberian nasihat terhadap pelaksanaan kebijakan pengadaan dalam rencana kerja Dewan Komisaris.

Monitoring and advising on the implementation of procurement policies.

Provide advice based on the results of monitoring and review of the implementation of goods and services.

Board of Commissioners of ICON+ put monitoring and advising on the implementation of procurement policies in the work plan of the Board of Commissioners.

1.

2.

1.

2.

Administrasi Kontrak Administration of Contracts

Administrasi Kontrak yang dilaksanakan sampai dengan akhir

tahun 2013 adalah : Administration of Contracts executing by the end of 2013 were as follow :

Proses penerbitan Service Acceptance (SA) atau Good Receive (GR) sebanyak 36.158 berkas dengan waktu penyelesaian rata-rata 1 hari.

The process of publishing Service Acceptance (SA) or Good Receive (GR) as many as 36,158 files with an average completion time of 1 day.

Audit Pengadaan Barang dan Jasa Audit of Procurement of Goods and Services Untuk memastikan SOP pengadaan barang dan jasa dan

kebijakan ICON+ telah dijalankan dengan benar, maka ICON+

melakukan audit secara berkala maupun sewaktu-waktu yang dilakukan melalui Audit Internal dan pihak Eksternal.

Selama tahun 2013 tidak terdapat temuan-temuan audit, baik oleh auditor eksternal dan auditor internal mengenai pengadaan yang merugikan Perusahaan dan tidak terdapat sanggahan pemilihan penyedia barang/jasa. Pelaksanaan Pengadaan Barang dan Jasa yang di selenggarkan oleh ICON+

telah memperhatikan tingkat transparansi dalam pengadaan barang dan jasa yaitu melalui media masa dan majalah dinding serta publikasi pada website ICON+.

Penyelenggaraan pengadaan barang dan jasa di ICON+ tidak lepas dari arahan dan pengawasan Dewan Komisaris yang senantiasa melakukan pengawasan terhadap pelaksanaan barang dan jasa yang meliputi :

Ensuring the procurement of goods and services and policies of ICON+ has been correctly executed, and then ICON+

performs periodic audits and any time carrying out by the Internal Audit and External parties.

During 2013 there was not any audit findings, either by the external auditors and internal auditors of the company’s regarding procurement and there were not any providers/

services objections. Procurement of Goods and Services held by ICON+ has noticed the level of transparency in the procurement of goods and services through the mass media and magazines and publications on the website of ICON+.

Implementation of the procurement of goods and services at ICON+ can not be separated from the direction and supervision of the Board of Commissioners continuing to supervise the implementation of the goods and services which include : Sampai dengan 31 Desember 2013 ICON+ telah mencatat

1251 ( seribu dua ratus lima puluh satu ) transaksi dengan total nilai transaksi Januari sampai dengan Desember 2013 sebesar Rp1.342.646.430.843.

As of 31 December 2013, ICON+ has been recorded in 1251 (one thousand two hundred fifty one) transaction with a total value of transactions from January to December 2013 amounted at Rp1,342,646,430,843.

3. 3.

Pengadaan Barang dan Jasa

Procurement of Goods and Services

TANGGUNG JAWAB SOSIAL PERUSAHAAN

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